Customer Reviews for Petro Canada
(U-Haul Neighborhood Dealer)

67 reviews

1606 Mayor Magrath Dr S   Lethbridge, AB T1K2R1

(587) 787-0958

Hours

  • Mon–Sun
    7 am–11 pm

Services at this Location:

Contact Us

(587) 787-0958

1606 Mayor Magrath Dr S
Lethbridge, AB T1K2R1

Services at this Location:

Hours

  • Mon–Sun
    7 am–11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jacob P. 
Rating:
2.0

When picking up the U-Haul I was told to wait as other costumers paid at the gas station. Once the attendant was done servicing other costumers it took her around 15 minutes to give us the keys. When we returned the truck (to the same location) the guy working was helpful and nice, but the first person was slow and unhelpful.

Jackson H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
3.0

Customer did not leave a comment.

Warren B. 
Rating:
5.0

Quentin was very helpful and knowledgeable.

Natasha O. 
Rating:
5.0

Customer did not leave a comment.

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Had me park the trailer on a hill and it almost rolled into my vehicle once taken off the hitch.

Kurt L. 
Rating:
5.0

Customer did not leave a comment.

PHILL D. 
Rating:
2.0

the computer didnt work so waited 20 min for the attendant to get help from a tech. wasnt given the trolley/blankets i paid for and no discount given. arrived early and paid extra. wont use this service again.

tara P. 
Rating:
5.0

For me, I think you are providing excellent customer service.

Edward A. 
Rating:
5.0

They are very helpful and very professional

MyoMin A. 
Rating:
5.0

They are very friendly and helpful

MyoMin A. 
Rating:
5.0

Very kind representatives. Thank you!

tibor R. 
Rating:
5.0

Great staff and very helpful.

GINETTe J. 
Rating:
5.0

Customer did not leave a comment.

SYD O. 
Rating:
5.0

I am very happy with my experience so have no suggestions for improvement.

Rhonda J. 
Rating:
4.0

Check out steps on your dealer site are rigid and not trouble shooting to assist agents when it's not clear why you can't proceed.

Mark O. 
Rating:
3.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

Falastin A. 
Rating:
5.0

Customer did not leave a comment.

Kim G. 
Rating:
5.0

The staff was very accommodating and helpful. We had to extend our rental due to circumstances beyond our control and they made the changes for us.

Scott T. 
Rating:
4.0

Customer did not leave a comment.

Cameron D. 
Rating:
4.0

We had to wait because “petro canada” customers first. We wait about an hour. We told him the engine light was on. No options but to take the vehicle. It was dirty on the inside and the radio didn't work. It was nothing short of being gross.

Ashna R. 
Rating:
5.0

Customer did not leave a comment.

Jasbreet S. 
Rating:
5.0

The lethbridge one was great, good staff..in & out with no issues..

Cheryl S. 
Rating:
5.0

Excellent service, attendant was very helpful.

Anthony S. 
Rating:
3.0

Uhaul distance estimates weren't accurate, made one way trip, only stopping at house to move furniture and then travel to destination. Ended up getting overage charges for exceeding KMs limit. Filled gas tank up to same level, I still got charged by uhaul to add more gas, not exactly sure why… So wasn't impressed with the the two additional charges mentioned above.

DEAN S. 
Rating:
5.0

I was very happy with my experience at this location. I would certainly recommend it to anyone. they were courteous and pleasant to work with.The whole procedure went smoothly.

nancy B. 
Rating:
3.0

The vehicle had no air conditioning for a over 10 hour drive. The driver suffered severe heat stroke and had to drive it back the next day where he again was sick. I highly suggest maintaining the vehicles especially when it is being used fir long trips on hot days.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Ben H. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Have staff for just Uhaul. It was so busy.

Catherine Y. 
Rating:
4.0

I was firstly charged $77 and something for estimated miles but it only comes to $45 but I am charged for $77 and I didn't received any refunds or charged partialy

Harjot S. 
Rating:
5.0

Equipment was in good shape and maintained well, but previous renter didn't completely sweep out after use. Bobby pins everywhere! Attendant was very helpful and very patient and kind, even when his uHaul systems were being slow and difficult. When I returned the truck, he was very quick to check things out and get me on my way.

Carlene C. 
Rating:
1.0

Customer did not leave a comment.

Ken N. 
Rating:
4.0

Customer did not leave a comment.

Jonnelle M. 
Rating:
4.0

Customer did not leave a comment.

Donald hugh B. 
Rating:
5.0

Customer did not leave a comment.

Qasem A. 
Rating:
5.0

Quentin who took back the truck was very helpful and friendly. I had a few questions and he took care of them extremely well.

John H. 
Rating:
4.0

The gentleman who recieved our truck in calgary was very professional.

jon C. 
Rating:
3.0

Customer did not leave a comment.

Kyle F. 
Rating:
5.0

The service was excellent and I received all the equipment in excellent and clean condition and the customer service was great for every situation. My questions were solved and I was totally satisfied. Thank You

Gelver S. 
Rating:
3.0

Credit card processing was down when trying to rent (apparently a uHaul wide outage)... caused major delay and forced us to take out cash to pay for the rental... was not an ideal experience.

Curtis G. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

We had no complaints pick was fast and assistant was knowledgeable and answered any questions we had.

Nancy B. 
Rating:
1.0

Make sure that uhaul pays the deposits as people pay for them, they wanted to send me a cheque ???? Really 2022 !!!

Phil C. 
Rating:
5.0

Nothing to add as it was as expected.

Mark H. 
Rating:
4.0

Fantastic experience. I will use again for sure

Kimberly D. 
Rating:
4.0

Customer did not leave a comment.

Linda L. 
Rating:
2.0

After completely loading the 26ft truck noticed large opening on top of gas tank with gas sloshing out (maybe where a secondary cap should be), also key broken off instead padlock so that was useless, A/C did not work at all, and broken drink holder (this last thing not a big deal). I showed all of this to the agent. I don't think anyone is checking over these trucks!

James B. 
Rating:
3.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Keep doing what you are doing! The staff at the Petro Canada/Uhaul location on Mayor Macgrath Drive were awesome! Very pleasant and helpful! Make sure you stop by to pick up boxes and wrap before you start packing. Very fair prices on the supplies!

BOB N. 
Rating:
1.0

I had a reservation made 3 weeks in advance. On the the of pick-up, they didn't have my 20' truck I reserved. I had to use a 15' truck that was in the lot instead, after I had suggested it. I wouldn't recommend reservation at this location.

Simon H. 
Rating:
3.0

Customer did not leave a comment.

Jenelyn G. 
Rating:
2.0

Incredibly slow drop off, took line up out of order. On the phone with manager a lot

Darmyn R. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

Customer did not leave a comment.

esther K. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
1.0

The service was terrible nobody knew what they were doing. I went to pick up my truck and they made me wait an hour in total trying to sort out something I still don't understand what the issue was. They didn't have the truck that I reserved even though online it said they did when I made the reservation and did the check in. After the whole ordeal, they said they would adjust the price and give me the bigger truck for the same price as the small one for the trouble. In the end I was overcharged because they lied and put in a lower starting mileage to charge me more. I am very disappointed with the whole experience overall.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

The two locations where like the opposite ends of a rainbow..Plus the ladies there..both of them were god sends..thank you😁

frank P. 
Rating:
5.0

The only thing that was not entirely clear was what was existing damage, and if I was expected to take a million pictures of the truck to make sure my company didn't get charged for damage that was pre-existing. There should have been dozens more little 'x' stickers if that was the case. Thank you.

carrie S. 
Rating:
3.0

I recommend the location but not u haul the truck had died 5 times and we couldn't wait for them to come boost or fix which was over 90 minutes and we had hired movers I had to find a truck to boost with our selves every time as a car would not boost the truck it still died after they changed the battery but even waiting on hold trying to talk someone took an hour so stressful especially when moving.

Bobbi W. 
No reviews have been submitted for this location.

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