When picking up the truck, the employee asked us to switch out the tag to the new tag ourselves. I guess it had been renewed and wasn't switched out before we arrived to pick the truck up. We had to go next door to borrow a tool to remove the tag from the truck. Also, when checking out, we were charged a larger fee of $817 instead of our locked in fee of $540. We had reserved a 10' truck and a car trolly in Haleyville and later we were advised that they didn't have a 10' truck or the car trolly that we reserved and that we would need to go to Phil Campbell to get a 15' truck and car trolly at no additional charges. The employee didn't read the notes and give us the locked in price.
Heidi W
Customer Reviews for Phil Campbell Deli Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The straps need to be replaced, barely able to fit around the tires, I had to let the air out of the tires to get it to go around them.
Kaci WEverything from scheduling to pick up to drop off was very easy and convenient. I will definitely recommend and/or use this facility again for future needs.
Rebecca JCashier didn't know what she was doing. No jack to take trailer off the truck. No one inspected the trailer.
Sharon SDid not have dolly that I paid for and did not get reimbursed. Took forever to get keys even though I did my check in online. Person didn’t know what to do and couldn’t get owners on the phone.
Temeka DPerson ultimately helped but was rude.
John A