Customer Reviews for Phillips Garage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Phillips Garage

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Richard W.
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Customer did not leave a comment.

Allen B.
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You were awesome ty!!

David T.
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Michael H.
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THERESA T.
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Missy was super nice and helpful! Extremely polite and a joy to work with

Carlton K.
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REX F.
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Hieronim D.
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Very nice and helpful personel.

Maria B.
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I would recommend this garage to a friend, ABSOLUTELY! Especially if they decide to rent Penske trucks. I do not recommend UHaul as customer service needs ALOT of training

Carmen R.
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Rhonda B.
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Bruce H.
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Do to the situation with the coronavirus not sure if there's anything they could've did. But I must say things were very clearly marked and information and drop box was easy access. Thanks Again.

justine K.
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Thomas W.
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Computer was not up and running for pickup time. Truck was clear across the dirt (mud) parking lot and then had to drive across the lot again to pick up the moving pads. 8:30 pickup, left at 9.

Pauline R.
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Patrick S.
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I don't believe the garage has much to do with my experience. I've never rented a U-Haul before and I've always been interested, but after seeing all the commercials and hearing the the trucks are $19.95 THEN paying $90 is just...misleading. I doubt I'll use a U-Haul again.

bruce N.
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Chad P.
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Peter M.
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My major complaint is that my pickup location and trailer size were changed and I was never told. I checked less than 24 hours from my designated pickup time since I was driving 5+ hours to pick up and wanted to be sure all was good, and I was told that I was getting a smaller trailer (that would not have fit my stuff) and I had to pick up at a different location. I had to make several calls to get the trailer size that I had originally reserved, and had to drive an extra hour to get it.

Travis L.
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Daniel D.
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Joe L.
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They were not aware of my rental SOMEONE in the process DROPPED the BALL was NOT their Fault, I book by your !-800 number

Robert B.
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William H.
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Phillip's Garage is the best! They go above and beyond to help the customer. Highly recommended!

robert S.
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Don't promises me a pick up date and time and then change the location to 30 minutes away the morning of the pick up. Then give me a u hauls with the wrong miles on it and a representative that does not know how to fix it. The drop off went smoothly with the Binghamton location

John A.
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I drove the truck less than 25 miles filled it up with gas it took 8 gals $19.00 that's like 3 miles per gallon not very efficient. I think someone did not fill it when they brought it back

Nancy S.
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Terry R.
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Chad P.
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Curtis N.
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Carol P.
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Not an improvement comment but the owners went out of their way to get me the vehicle I wanted so I didn't have to drive to another location. Service above and beyond

Tony F.
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Rob was a great help getting me set up and on my way

John P.
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gary R.
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AL C.
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The staff where absolutely wonderful. Very helpful and friendly. I was impressed by the service I received. Thank you

MIRANDA M.
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Cindy V.
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Mauricio A S.
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Fast service

curt H.
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ernest a P.
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GREAT SERVIICE

GERALD Q.
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Jordan C.
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I was charged for 2 days I paid online with my credit card the person working the counter said they needed my credit card I told them I had paid online. They insisted they still needed the credit card they entered the card and now Uhaul has I though they would took the liberty of charging me twice. Now I have to take more of MY TIME! to fix your mistakes. Also the trailer was returned before the store opened as I was told I would not be charged if it was dropped off before the store opened the next day or I would have dropped the trailer off that same night. The trailer according to your email receipt was not turned into 10:15 the next day. I took did take pictures of the security cameras that clearly would have captured me return the trailer at 5:45 AM not 10:15AM. Total miss communication and again another thing I need to deal with on my time to get my money back because your people do not know how to run there franchise.

Brian N.
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Gail B.
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James P.
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Denise G.
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Carl O.
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CINDY W.
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It was a great experience to do business with this location for our Uhaul rental! Missy went above and beyond to assist us in setting up our rental and helping us work with Uhaul!

gary R.
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Jim J.
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Linda C.
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Dorothy T.
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Susan S.
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Susan O.
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The truck rented smelled bad in the back- I would suggest airing out used trucks-

Mike K.
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Vincent L.
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Vincent L.
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Adam G.
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gary R.
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Larry B.
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Bob R.
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Great employees!

joshua S.
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Terre D.
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Michelle M.
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gary R.
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Rebecca W.
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Louis K.
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Renee R.
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Holly H.
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Jeffrey O.
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Morris H.
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Rob P.
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Steve D.
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Todd C.
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Michael B.
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Steve S.
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debra B.
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Good location. Nice people

Melissa S.
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JEFFREY T.
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DON H.
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GARY R.
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Stacy C.
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Mike W.
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Tony F.
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Mike P.
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Eric S.
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CAROLINE M.
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ELIZABETH M.
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julia G.
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Richard W.
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josh F.
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Robert Y.
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RICHARD R.
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Annie D.
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Great fast friendly service! Could not be any happier with the service we recieved! Knowing theres multiple locations in the area we would always choose that one. Also the customer service representative interaction was beyond satisfying! Thanks againg guys!

James H.
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James B.
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Very kind and friendly staff. Didn't have to wait long and the equipment was easily accessible

COLE D.
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DAVE'S A.
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JOSHUA S.
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Jerri L.
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No reviews have been submitted for this location.

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