Thank you for asking, everything went well.Manuel P.
Customer Reviews for Phillips Texaco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was old and falling apart. Drop off location had to help us prey the roll up door to get it open because it came off track. Boards on interior walls were broken. Floor of trailer was extremely dirty. Very bad experience.Danny B.
Customer did not leave a comment.John B.
Customer did not leave a comment.Chris C.
Everything was perfectMichael B.
Customer did not leave a comment.Jerry B.
Customer did not leave a comment.JOSEPH W.
nothing. the lady was very nice, helpful and professionalAugust S.
The rental attendant was late in arriving, due to having got up to a flat tire. Sadly, she missed a couple of potential customers, and hopefully they came back before she closed. But she was very nice, and very apologetic about the delay. Overall, everything worked out fine.Timothy K.
Didn't get to use it much because it didn't have a ramp and it I thought it did really needed the one with ramp..Angelo E.
I was charged 100 dollars more then what I was told I owed after extending my reservation. I'd like to know why and I'd like my 100 dollars backRICHARD T.
Customer did not leave a comment.DONALD M.
Everything went smoothlyIsaiah C.
Customer did not leave a comment.HOMER M.
I'm wondering why online the price was $58 with the coverage and I paid $128 in storeMichael G.
Customer did not leave a comment.Timothy A.
Customer did not leave a comment.Javier L.
They did not go over the equipment with me. The inside of the cab was filthy.WILLIAM W.
I will comeback again ..MILDREN L.
Make it more clear that the return/drop off that the phone must go with the truckADAM P.
the trailes has few dents but was fine no problemSALVADOR C.
PEOPLE ARE HELPFUL AND KNOWLEDGEABLE...DON'T NEED TO CHANGE A THING.GREGORY R.
Customer did not leave a comment.LENIN T.
Customer did not leave a comment.Wallace D.
Flat tire upon pickup. Had to change enroute and cost me $40. Blankets piled in the back unfolded. Storage area was dirty. Cab was clean. The best thing was the nice new truck with only 11,600 miles on it and plenty of blankets even if they were dirty and unfolded.STEVEN P.
All goodGENE L.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Glenn C.
Customer did not leave a comment.Tracy G.
Customer did not leave a comment.Maria F.
Truck was in perfect working order; everything was ready on pick-up day so my trip went flawlessly. Thanks! One note: Have padlocks for customer purchase at the pick-up locations to assist customers with security.Maria F.
Customer did not leave a comment.Stephaine C.
No signs advertising Uhaul to make it stand out as a drop off/pick up location. Yard is crowded with vehicles being repaired and makes it hard to drop off large trucks. Lady at the counter was helpful.Juan H.
Customer did not leave a comment.Robert H.
They were friendly and helpful their customer's service was very good.JENNIFER O.
Customer did not leave a comment.Joe S.
Customer did not leave a comment.Danny R.
Very difficult to find location, esp when the area is new to people. I had the most issues with the Uhaul App & customer service. App wasn't working properly & after being on hold for about a hour, the service rep hung up on me. The overall experience from start to finish was frustrating. A few employees did help as much as they could throughout but it was just a big headache on an already busy day. Very disappointing. Never had so many issues with Uhaul. Hiring more staff all at livable wages would help drastically.Jeffery P.
I drop it off at night. No one was around. I did not know if it was a uHaul place at first. It only had one small utility trailer that I did not see at first.Roger C.
Customer did not leave a comment.JOHNNA D.
Customer did not leave a comment.lydia A.
Customer did not leave a comment.mitchel D.
Customer did not leave a comment.Devin W B.
Customer did not leave a comment.RONNIE B.
Customer did not leave a comment.Brandon E.
Truck was unacceptable! Back was nasty! Look like eggs were broken and left in the heat! Inside cab had liquid (like coke) were all over floor and cup holder on dash and center console! Picked up trailer from another location, people were friendly there. Very disappointed in U-Haul. Wish there was a way to upload pics.Juanez G.
Hire an entirely new staff and open the store when it's supposed to be open.Michael A.
She did not read the gas gage and we had to pay 30$ more for gas than what was actually in the truck.Taylor B.
Customer did not leave a comment.Charles E.
Customer did not leave a comment.Dario R.
Customer did not leave a comment.Michelle W.
Continue to improve in your public service.john E.
Nice ppl, respectful and it was a great experience! I will definitely use them if needed and reccomend them to everyoneChavaye G.
Equipment reserved was not there, not clean or organizedKeith J.
Customer did not leave a comment.linda B.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.Todd O.
The original drop off location was closed and we had to go on a wild goose chase!!!Julie C.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.DAVID C.
I haul is a life saver! Everyone I talked to was extremely helpful.justin B.
Customer did not leave a comment.Clifford L.
Customer did not leave a comment.Laverle M.
Customer did not leave a comment.Joshua A.
you guys were great.Angela L.
Be upfront about your rates!Rosie M.
Customers were not informed of them being closed over Memorial Day weekend for 4 days. Dropped off equipment and left unused boxes in the trailer. Never got my money back for them. So much for the â€œ100% Buy Back guaranteeâ€! If this isn't fixed, I'll not being using Uhaul to move again.Andrew J.
Customer did not leave a comment.George L.
only down side is then online. pickup was approx 30min not toobad. but drop off was a nightmare attempted for 45 plus miniutes to use online drop off. then another 30 calling 1800 number just to get truck droped off.matt S.
Customer did not leave a comment.John S.
They mess up my rental.... they rent me out a truck and didn't put the right truck number down on the paperwork.... this is a very bad locationDemetria O.
I reserved the uhaul online and I did not add insurance. We have insurance through our company. When I arrived at the Phillips Texaco, the lady was very unfriendly and really kind of rude. She added insurance on the uhaul and I did not catch it, which was my fault of course, but she should have asked me or called it to my attention. The guy that installed was so slow it was like he was moving in slow motion. Then we had to trade trailers because one of the brake lights was burn out, again, very slow. I will not use this location again.Tammy C.
Customer did not leave a comment.Lorena Q.
I thought I could drop the trailer off at a U-Haul of my choosing. I was wrong. When I dropped it off at the location most convenient to me, after already unhooking trailer and driving around front, the owner of that location told me to take it elsewhere. It was rude and definitely not good customer service. It would be good to know that you cannot use a drop off of your own choosing. Thank you.BYRON M.
Customer did not leave a comment.MICHAEL O.
Friendly folks and quick to deal with.Roger B.
Customer did not leave a comment.Burnace B.
Customer did not leave a comment.ORDEN R.
Customer did not leave a comment.Abhishek R.
Customer did not leave a comment.Melissa L.
Customer did not leave a comment.Michelle K.
The truck was beyond filthy. We had to clean it before we could ride in it. It smelled horrible. The windshield wipers need to worked on and replaced.David H.
Customer did not leave a comment.Sonia M.
Customer did not leave a comment.Rhonda D.
The men's restroom had no running water, no soap, and no paper towelsWiley G.
Customer did not leave a comment.Katrina B.
Customer did not leave a comment.Cedricq B.
Place was run down and nastyJeff H.
Customer did not leave a comment.Don B.
ordene una trucka de 15 ft i me dieron una de 25 y tube problemas con el power sterringJose B.
Guy was very helpful. Even backed up the vehicle for us because I couldn't back up the truck with the trailer attached.Lisa B.
Customer did not leave a comment.Guadalupe V.
Super good ,thanks uhaul again. Binh phanBinh P.
Customer did not leave a comment.William Y.
Customer did not leave a comment.Oscar A.
Customer did not leave a comment.Albert S.
Customer did not leave a comment.Abdullah E.