Customer Reviews for Photo Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Photo Station

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John Roger H.
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The cargo-van was good and easy to drive. On-line preregistration was convenient. The shop (Photo Station) needs a new credit card machine, and the shop owner needs a friendlier attitude toward customers. But the equipment and convenient location were good. The mileage rate seems very high considering the driver fills the tank.

HO K.
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Customer did not leave a comment.

Brett C.
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Customer did not leave a comment.

VIVIEN H.
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Please remove this guy's ability to rent uhauls. He makes claims of damage to trucks that aren't true. He was extremely rude at the counter as well.

Allen T.
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Customer did not leave a comment.

TREVOR R.
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Customer did not leave a comment.

Derek R.
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Customer did not leave a comment.

Khaled A.
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Customer did not leave a comment.

Shan H.
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Customer did not leave a comment.

Salina L.
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Owner of the digital photo business is about as unfriendly as anyone I have ever met.

Samantha K.
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Customer did not leave a comment.

Tim Y.
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Customer did not leave a comment.

Travis A.
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Location and truck were both great. Did not receive the info for how much to fill the gas tank until after I returned the truck which is pretty dumb

Andrew M.
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Customer did not leave a comment.

Paul J.
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Customer did not leave a comment.

Paulo Roberto D.
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Well, the location is under some sort of renovation (or demolition, go figure)!

Dawna A.
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Customer did not leave a comment.

Akshay V.
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Nothing that I could think of. I was very satisfied with the service. I'm not sure why there are a lot of negative reviews about this location. I had a pleasant experience with the dealer. I would definitely rent a UHaul from this location again.

Natasha S.
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The mobile return did not work after attempting and re-attempting for over half hour. We returned keys and called the next day and were told the reservation was closed. We look at the invoice and we are now being charged for damages on the vehicle?? We have pictures that we took when we dropped it off and there are no damages. I have not had a bad rental experience until now and will not be renting from here again.

Gillian G.
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The person in your Dunbar office was incredibly rude, condescending and not in the least bit helpful. Never ever again would I use this service, he smartly asked if we were able to read numbers because we called when outside the store but were unsure if it was the right one,probably the worst customer service I've ever experienced.

Jennifer H.
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Customer did not leave a comment.

Ingrid T.
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Nothing, it's great.

Jonathan W.
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Customer did not leave a comment.

Daniel B.
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I was cautious about selecting this location due to all of the negative Google reviews cautioning of rude workers and fuel scams, but I am pleased to say that I had a great experience at this location. I got my furniture dolly and pads quickly and was on my way in no time. Upon returning I was running late but the employee was understanding and didn't make an issue out of it at all, even though I was most certainly to blame. I just wanted to write the review to redeem this location and, and the very least, the employee who helped me with my rental.

MARCUS D.
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Very helpful, fair, and accommodating. I know your company and this store gets a lot of critique, but this was a good experience. Thanks.

Ermilo M.
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Exterior Signage

MOHAMMAD N.
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Customer did not leave a comment.

David O.
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Operator not willing to answer questions, passive aggressive.

Bruce F.
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the site was down or having problems when I wanted to pick up the truck. It did not come back up and start working until 15 minutes after my pick up time. Very frustrating.

Alexandra H.
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Friendly and helpful service. Moving alone causes a great deal of stress and with covid-19 on top of that I was very grateful for the patience and understanding of Sukhbir while experienced difficulties trying to register my license on my mobile.

Anton A.
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Customer did not leave a comment.

Curtis Y.
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No areas to park the vehicle upon arrival

Tetsuya S.
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Customer did not leave a comment.

Christine caroli V.
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Representative was excellent. Friendly , professional and informative. I have already booked another vehicle!

Ranko V.
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The employee helping with the rental had an offensive attitude and was quite rude. We had trouble with the self pick-up due to an inability to check in with location services (on two different phones the location setting was turned on and the browser app permission was allowed but we got messages that it was unable to detect location). Whether this was a glitch or some extra security on our devices, the employee was very condescending with multiple comments about our inability to use out own phones and complaints about having to change the set-up to check out through the store (which took less than 5 minutes after 15 minutes of trying and confusion with his repeat comment to "just turn on location"). Also unnecessary trips back and forth from the side street parking to the store as he did not specify the cargo van we rented was just white with no uhaul marking - we were not expecting to attempt to pick up an unmarked van that could have been anyone's vehicle off the street. Again, with quite an unprofessional attitude as if this should have been obvious and we were disturbing him by clarifying. Overall the cargo van itself was good for our purpose and exactly as expected but we were very disappointed with the customer service at this location.

Parham T.
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Customer did not leave a comment.

Raymond D.
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The agent was NOT helpful on the phone when I tried to book a reservation. When I went to the location in person he was rude and condescending. Very difficult man to deal with

Marcus S.
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Customer did not leave a comment.

JOHNMALLOY O.
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Customer did not leave a comment.

Alexander Michae D.
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I don't like the online walk through system. The webpage didn't seem to work well from an apple cellphone. I understand that this is probably designed to speed up the process but was far slower. Also, looking for damage on a large truck on a small screen isn't the most sensible. Much preferred the old system of person walking out with you.

Xuebin G.
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Customer did not leave a comment.

Ian N.
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Customer did not leave a comment.

Eduardo A.
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THIS REVIEW SHOULD BE ABOUT MY EXPERIENCE!! Not about the pickup location! The location was ok! All process in the U-HAUL website was terrible!!!!!! The worst experience possible! Reasons: 1st, you should stop to push items to my cart! 2nd, the site lets me choose a car and options that are not available. Few minutes after my order was changed without asking me anything. 3rd, in the day, my order was changed to online pickup. I had to fill EVERYTHING again!! It's ridiculous!! 4th, this review it's not made to evaluate my experience. Otherwise, you have asked questions about all processes. Hope this feedback makes a difference "to improve for the next customer"!

Kenneth M.
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The staff were lovely and helpful. Took extra time to help explain things to us.

RASHMI S.
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Hire polite and helpful staff

Graham B.
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This is not at all necessary because of all the instructional stickers but just to be sure, if the customer hasn't driven that type of vehicle before it would be nice do go over things like the parking brake release and headlights. Again, the stickers were there, but in the excitement and anxiety of moving it took a few minutes to realize these things.

Allyson F.
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Customer did not leave a comment.

Dallas G.
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Thanks for the quick and easy service!

Hana R.
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Customer did not leave a comment.

KIM J.
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The UHAUL website was not very transparent it appeared to me on that the tax was not included in the online payment. Once I got to Uhaul I did not have any room on my card anymore had to use debit for $142 in taxes. BUT then got charged $125 deposit because I used debit WHY? This seems like a punishment for using cash. I can appreciate the deposit is necessary under the current policies and procedures BUT to make matters worse for me when I returned the Uhaul I could not get $125 back which is frustrating and now have to call customer service. I live with a disability and on fixed income. I have $4.90 left to my name and it makes me mad that I have to go this extra step. I also emailed Uhaul day before due back. I had a sick 22 year old cat. I requested two extra days ( $80 ) I was left a strongly worded message that it can not be authorized without the credit card. This was frustrating as my deposit could have payed for it but instead I had to pay an additional $170 for the two extra days and unable to apply the $125 deposit. Not cool and the software used by agents should support people who want to use debit which is cash to me and should not be punished for using cash in the form of a $125What was that for anyhow? I had already paid $1202 on my card. Not sure my comments will be noted or taken into account but I am most displeased at this business practice of charge a deposit for using a debit card.

KARENELIZABETH B.
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Customer did not leave a comment.

chad james F.
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Amazing service, the guy working the was very pleasant to deal with!

David H.
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Absolutely abysmal service. Booking was a nightmare. The website was a nightmare. My reservation got cancelled. Customer Service was atrocious. The only good part was the dealer. Absurdly pathetic. Do not use uhaul. Do not use uhaul. Do not use uhaul

Can I.
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Thanks.

Ramin R.
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Customer did not leave a comment.

Marina A.
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Very quick and efficient service!

Gurindervir U.
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Worked out perfect I needed truck asap it was close to my location and was an easy transaction. A lot to do first online but like everything once it's set up it's pretty easy. Thank you will use again

Paul M.
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Vehicle very dirty on exterior, so difficult to do pre rental check for damage. Very carefully followed instructions for rental, returned the vehicle filled exactly to 7/8 full per documents. We were charged extra for fuel even though the tank meter matched the documents. Unfair practice and very poor customer service at this location. U-Haul representative was disorganized, rude and argumentative, accused us of entering false fuel tank reading, even though we had screenshot of pre rental showing tank level. This location is a very poor representative of U-Haul, we should be refunded the $8.23 fuel surcharge, outrageous and unfair business practice.

Sam B.
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The after hours drop off was not clear, and I don't know if I even put the keys in the right place.

Lee A.
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Loved the new app and online pick up. Really simplified the process and much more efficient than the previous time consuming counter check in.

sahil S.
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The most rude person on the front desk at Dunbar location. A smile does go a long way but basic courtesy is to not snap at customers when they are using u haul for the first time. This made the whole experience terrible from the start.

Jason M.
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Customer did not leave a comment.

Alisa L.
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There wasn't anything wrong with the location and the person helping us was really great, but the system was down and wasn't processing payments. We waited 50 minutes just to process one credit card payment

Carole F.
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Customer did not leave a comment.

Kelsey C.
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Customer did not leave a comment.

Todd T.
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I was charged $20 for fuel. it was at ¾ not ?. I feel gouged by U-haul and will explore other rental companies going forward.

Gordon E.
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The online Uhaul experience was awful. You folks really need to get some help from strong IT professionals

ilan M.
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Make sure the truck has a license plate on it. Clean your room. Don't yell at customers. That would be a good start.

Ashley B.
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This experienced caused me so much anxiety. I checked in and did everything I thought I was supposed to do, but when I got to the location I had to input so many things that I lost 45 minutes of my time. The owner of the store tried to help us, but it was still a waste of time. You should ask us to input all these images and proof of identity BEFORE the actual reservation. And, if you need us to use a passport as proof of our international drivers license, tell us beforehand. Had I not know, I would not have been able to use the UHaul. It honestly put me in quite a bad mood, and made me rush my move, when it should have been as relaxed as possible.

Patrick B.
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I was doing a self pickup through the app/website. If the representative hadn't been around to show me where the van was I would not have been able to find it based on the location listed in the app.

Aaditya S.
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Customer did not leave a comment.

Rob U.
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Customer did not leave a comment.

Jeremy M.
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More feedback on the service overall. Why pay 59c per kilometre and then have to pay for gas? Also make that gas is paid more obvious when signing out. The only reference was that I took a picture of the gas level but I assumed that was to mitigate situations where someone rented the truck, and for whatever reason didn't use much mileage but did use gas (idling). “Please refill to his level” should have been in BIG writing. Still, my original comment applies, I'm paying 59c for each kilometre so I'd expect gas to be free. The $8 I paid for 30 kilometres is ridiculous! It's 92c for a litre right now.

Liam B.
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Single worse experience ever. The online pickup process is a joke.

BEN S.
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The last customer who used this vehicle to take it to the City of Vancouver Transfer station to dispose of items left without paying. Upon arriving at the transfer station they notified me that I owed money and would have to pay. After a bit of brief back and forth they waived the charges since they realized I wasn't the last person driving the vehicle. Bit awkward...

Robin M.
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Customer did not leave a comment.

Arthur P.
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Customer did not leave a comment.

Anna A.
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Customer did not leave a comment.

Emmanuelle D.
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The automatized rental through phone pick up is not that easy. First the guy who rented the truck before me had trouble checking out and so my rental was delayed. I found that because I booked from my computer I didn't have my Uhaul password on my phone and I had to reset the password. Then didn't know where to find the truck nor where would be the key. And at the check out, the app told me to put the key in a mail box but there wasn't any, and I didn't have the code for the truck's safe any more, because that had been communicated on line at the moment of the check in and not trough email or message I could read afterward. Hopefully the man from the shop was very helpful.

Elana C.
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Very happy with the service.

Elana C.
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Unexpected delay at pick up due to previous renter. Inconvenient but understandable.

Hechuan W.
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Customer did not leave a comment.

Eric P.
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Checkin on the U-Haul website took way too long.

Kwok Ho H.
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Got the insurance which was useless for roof scrapes. The additional insurance was a huge scam.

richard C.
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The person at the location was quite unhelpful when I was having difficulty using the Android app

Philip P.
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Truck very old and beat up

Eric P.
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The check in and checkout process was difficult and hung for excessive periods. During check in I needed chat assistance to get my contract reviewed, and during checkout the system crashed while I was finishing the checkout process and delayed me for over 20 minutes. After 10 minutes on hold,with your tech support, I went into the site operator's office. The site operator was extremely uncooperative and kept insisting that I just keep trying to check out on my phone. Eventually he reluctantly agreed to complete my checkout through his operator interface, but he made it clear that he felt extremely put out by me. This was not a good experience and I would not recommend it to anyone.

Waldir L.
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The service was really bad.. I choose a place to pick up and 2 hours before the time I choose they change it.. I had to take a bus and it took me 1 hour to get there.. The guy was SO RUDE with me and my family... I called asking if I could drop off in a place close to my house and they say no.

Bradley K.
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Truck was waiting as per the reservation. There were a few little dings on the truck but the company had already made note of them. All good!

Scot S.
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only issue was the location was hard to find and parking was difficult

Simon C.
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Slow authorisation

Kyle Alan C.
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The agent was very polite and explained everything in good detail but yet was still relaxed and friendly. My experience with this location, the agent and with U Haul was positive and I would recommend it to a friend.

Brooke K.
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Booked the U-Haul via the app and it was a very easy user friendly experience. On pick up the app was also very easy to follow for pick up instructions. Overall very happy with the experience, being that it is our second time renting I would definitely suggest doing things through the app if you are afraid of hidden costs

Frances B.
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The vehicles are always clean and in good condition, and the staff is very friendly, efficient, helpful and accommodating.

Wesley P.
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Always happy with this location. Operator is friendly and well organized. Equipment always ready when requested and well maintained.

Alberto G.
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I booked a truck in a location near my place 2 weeks before. The last day before picking it up I received a call saying the truck is not available at that store because the store will be closed. Don't you know that already? Why I was able to reserve it by the website? I had to drive 20min extra to this location to pick it up... I'm disappointed with the service

Shay N.
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Signing in and out with the app was a nightmare. It took 30 minutes to sign in because the app didn't work and the browser kept on not loading the next page. When returning the truck, the part where you indicate how much gas is left didn't work, and then it tried to charge me $100 for an empty tank so I had to start over again. Honestly very brutal app/browser experience you guys need to do better.

Frances B.
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Very friendly, efficient and helpful staff person; explained things well and was very accommodating.

Elana C.
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Customer did not leave a comment.

Ella P.
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Nothing! Fuka was lovely and helpful. Maybe just mention the type of gas needed to re-fill as I had to call when I was at the gas station and couldn't see the gas type anywhere in the paperwork.

No reviews have been submitted for this location.

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