Customer Reviews for Pick N Go #1
(U-Haul Neighborhood Dealer)

306 reviews

625 N Centre St   Cumberland, MD 21502

(301) 723-7353

Location Hours

  • Mon-Fri: 7:30 am - 8:30 pm
  • Sat: 9 am - 8 pm
  • Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(301) 723-7353

625 N Centre St
Cumberland, MD 21502

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 8:30 pm
  • Sat: 9 am - 8 pm
  • Sun: 9 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Downtown location is difficult to get to and get back to the highway. Perhaps easy instructions to those not familiar with the Cumberland area…. Would have preferred a truck that could be dropped off at another location. Did not realize the impact and cost of having to take the truck back to Cumberland from PA. Thought I was renting that type of truck service. Wish it was easier to change from one type to another….

Deborah D. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Understandably, my location got changed the day before for pick-up, but to my frustration it also switched from my intended 24/7 self pick up to hand pick up. I had to wait for the location to open before picking up the vehicle and it delayed our entire move.

Samantha S. 
Rating:
4.0

Customer did not leave a comment.

may G. 
Rating:
3.0

Parts were missing and electrical hook up was left damaged by previous user, had to wait til guy came to replace missions chains , and hookup wire sunset it was only location in my area that had what I needed.

MITCHELL W. 
Rating:
2.0

The van was disgusting dirty. I used half a container of Lysol wipes to clean the cab. There was pet hair on the seats. I was asked to return the van in less than 24 hours when I paid for a 24 hour rental. I'm not impressed.

David G. 
Rating:
5.0

the employee on duty was very helpful and knowledgeable to me a first time UHaul renter! He is to be commended for a great job!

David T. 
Rating:
3.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
1.0

Even after advising that I would not need the safe move insurance, it was surreptitiously applied to the contract and when I reminded the clerk of my previously stated request, I was advised that it was too late to remove the charge.

Fred M. 
Rating:
4.0

Customer did not leave a comment.

Emily K. 
Rating:
5.0

I love renting UHaul equipment from this location. Great customer service.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Tae K. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Customer did not leave a comment.

Samantha R. 
Rating:
5.0

Employee was very helpful and pleasant.

James S. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH W. 
Rating:
4.0

The rear loading ramp did not function properly. I had to fight it back in every time it was used!!!!

Adam D. 
Rating:
5.0

Great people

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Jenna M. 
Rating:
3.0

I had to clean the interior of the van. It had sticky stuff all over the console and the windshield was almost unable to be seen through.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Darren S. 
Rating:
3.0

Inside cab very dirty. I thought during covid it would have been disinfected.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
4.0

The print size of the gas numbers is so small I miss read it and put in considerable extra gas 3/4 versus 1/8 and there was no reimbursement for my having added more gas then required. It was very costly that I couldn't read the form and I thought the lady said 3/4 and I believe she also misread the form.

penny K. 
Rating:
1.0

Check engine light was on the cab smelled of cigarettes and debris inside the cab

Christopher V. 
Rating:
3.0

Get rid of that truck it's like riding in a car with no shocks or struts you can't carry a dozen eggs in it without breaking

ANTONIO J. 
Rating:
1.0

A LOT ! The attitude of the lady that was working at the place where I picked up the uhual was disgusting ! I had to go there 3 different days to try to get a rental that I booked ONLINE but every time I went there it was a new difficulty ! I was originally using cash to book the uhual but they wanted to charge me a extra $100 just to use cash (WHICH WAS NOT STATED WHEN I BOOKED ONLINE AT UHUAL) then she ended up charging my card the price of if I was using cash (the amount PLUS the extra $100). I've rented from uhual multiple times before but this has absolutely been theeeee worst experience I've ever had. Then when I get in the uhual it's all types of problems, I drove from Cumberland MD to Baltimore MD with a rattling noise that I literally had to get my boyfriend to make sure he was hearing the same thing. The rear view mirrors would not stay placed, so as I'm driving down the highway I have to constantly roll down the window and try to adjust them back to where I can be able to view! I even had to pull over once to fix the passenger side mirror. Like I just overall had a beyond difficult and unpleasant experience.

Amber S. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Choices S. 
Rating:
5.0

Customer did not leave a comment.

Leonard M. 
Rating:
5.0

Customer did not leave a comment.

melissa P. 
Rating:
5.0

Customer did not leave a comment.

Jerald S. 
Rating:
1.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Employees were very friendly and helpful.

Linda J. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
3.0

The brakes failed. The washer fluid was empty and I had to stop and buy some because I could not clean the mud spray off the windshield I came close to having an accident because I could not stop quickly enough because the brakes gave out

Nancy S. 
Rating:
5.0

Costumer service was amazing!

Tiffany U. 
Rating:
2.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Sonny went above & beyond to help me when my original location was no help at all. I could not service on the website that was saying I was on my cell & it was insecure. Tried to do it from Mcdonalds & it still wouldn't load it. I then went back home, logged in on my computer & the website told me I wasn't at the Uhaul on Maryland St. location according to their GPS. Poor service. But not the Centre St. U Haul & Sonny. TOP NOTCH!!!

KENNETH C. 
Rating:
3.0

I had trouble with the new lock box system had to go inside anyway . The woman in there was great very helpful 👍 and got me taken care of very quickly

CHERYL L. 
Rating:
4.0

Customer did not leave a comment.

CHARLES LUTHER J C. 
Rating:
5.0

Need to find a easier way to rent without having an internet phone. I only had a flip phone. But they were helpful.

KYLE S. 
Rating:
1.0

Check engine light was on and van was filthy not clean at all.

DAYNE N. 
Rating:
5.0

Excellent customer service

VINCENT B. 
Rating:
4.0

The gas tank should be full, not half full on pick up.

Kenneth M. 
Rating:
1.0

The truck was full, I got gas until it was overflowing, the gas gauge was incorrect. Showed 3/4 when I picked it up too.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

More dollys and a trailer or two!

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

PRASHANT P. 
Rating:
5.0

Customer did not leave a comment.

AHMED AYAD RAUF J. 
Rating:
5.0

Customer did not leave a comment.

REBECKA R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
2.0

The person is rude in dealing with customers

ALEXANDER G. 
Rating:
5.0

Customer did not leave a comment.

TAMMY D. 
Rating:
3.0

Customer did not leave a comment.

AARON MICHAEL G. 
Rating:
5.0

This is a great location. I am hoping to use it again in the near future!

DEBRA A. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

Every time I go there, they have trouble with the paperwork, it takes like 30 to 45 min. to get the rental and get on the road

Matthew E. 
Rating:
2.0

Booked picking up the tow dolly from Bedford, PA location, which is only 3 miles away from us. Was called 4 days before pick up and told U-HAUL changed the location to Cumberland, Md which is 35 miles from us - one way. When we arrived in Cumberland to pick up the dolly, they did not have the pick up order in the system assigned to the location that our confirmation indicated. They had a dolly available so they called and had the contract changed to their location. We called the Bedford location, and they Did Have our tow dolly for us to pickup. Therefore we made an unnecessary 70 mile round trip for nothing!!!!

JULIA M. 
Rating:
5.0

Very polite place. Would definitely go here again.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
1.0

This place is a joke!! Very very poor customer service. I paid to have this truck and they called me and told me that I had to return it a day early because someone else wanted to use it. Then when I returned it on the day that I paid for, the guy told me that my bill was going to be very high. I will never ever rent a U-Haul from these people again!!!!

ALISA P. 
Rating:
5.0

Customer did not leave a comment.

SETH M. 
Rating:
5.0

Customer did not leave a comment.

DEVIN B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN DAVID F. 
Rating:
4.0

The store itself could use some maintenance. The customer service at the store was very exceptional and I was well pleased with. I've rented you all many times and this was one of the best trucks I've rented equipment wise.

PHILIP Ray K. 
Rating:
5.0

Customer did not leave a comment.

KAREN I. 
Rating:
5.0

Customer did not leave a comment.

JOHNWILBORN C. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

NA

Greta H. 
Rating:
3.0

Customer did not leave a comment.

Andrew Y. 
Rating:
5.0

Customer did not leave a comment.

SPENCER G. 
Rating:
5.0

I used the 24/7 anytime drop off over my phone. No issues.

GAIL D. 
Rating:
5.0

Efficient. Friendly. Excellent customer service.

GREGG S. 
Rating:
4.0

Please specify about pets as I had my beagles in the cab with me and did not know the cab had to be vacuumed to get pet fur out. Truck was great. The best one I had in 20 yrs. Both dealers friendly knowledgeable and helpful

William B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Nothing...very friendly gentleman who took care of getting me on the road.

JEFFREY DONALD H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT R. 
Rating:
4.0

I had to wait until the shop opened in order to use the 24/7 feature. This may have been a mistake on my end, I can't be sure. But it voided the “24/7” option. However, the staff at the location was excellent. Super helpful and accommodating and kind. The van itself was great, too. Would definitely use again!

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Kista M. 
Rating:
3.0

It would have been nice to have had help hooking up the cargo trailers

ELAINE G. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
3.0

Customer did not leave a comment.

JODIE ROSE M. 
Rating:
5.0

The owner is a great guy, and the entire process couldn't have been smoother! Will definitely recommend to others and will go back myself next time I need a truck.

RANDALL W. 
Rating:
5.0

Trailer could have been washed and rust repairs made to latch. I must say the employee that got the trailer for us was VERY helpful and courteous. I would use this location again!

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

TERRI R. 
Rating:
3.0

Upon getting home and checking the truck, there was a heavy bed frame and over 30 pieces of wood that was not removed by the previous user. We did not have many hands to help with this last minute move, so moving the unintended items was more than a hassle. Requesting refund.

ROBERT ANTHONY I W. 
Rating:
1.0

I had a 7:00 a.m. pick up time. I was unable to pick up my truck until 9:00a.m. when the location opened because keys were not left in the box. The owner was rude the truck was filthy and smelled of cigarettes. Personally, I will look for other resources before trying U-Haul again

ROY JEFFREY C. 
Rating:
4.0

Customer did not leave a comment.

TAMMY D. 
Rating:
4.0

Very friendly service with Sunday rentals.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

KEITH D. 
Rating:
3.0

Customer did not leave a comment.

William G. 
No reviews have been submitted for this location.

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