Customer Reviews for Pick N Go #1
(U-Haul Neighborhood Dealer)

182 reviews

625 N Centre St   Cumberland, MD 21502

(301) 723-7353

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(301) 723-7353

625 N Centre St
Cumberland, MD 21502

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat-Sun: 9 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Well pick up location service an also final 'drop off' Locations. Very smooth, friendly an easy contacts.

RICHARD S. 
Rating:
1.0

Had difficulty getting the van in the first place after a bunch of schedule issues getting The van wasn't very clean when I rented it look like some one had spit chew in driver's side door I ended up Arriving at the drop off location an hour late Only realize taxis were not running I asked sonny the representative there if I could have it for one more night he gave me a hard about delivering it late said that me not being able to get home wasn't his problem and basically he wasn't helping me with anything he took the van back I walked 8.5 miles home ........

JOSEPH M. 
Rating:
3.0

Customer did not leave a comment.

SARAHKATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
4.0

The gentlemen that helped me with my rental was very nice and professional would recommend this location to any one

Dennis Keith Jr M. 
Rating:
5.0

Customer did not leave a comment.

Kathyren Jane L. 
Rating:
5.0

Customer did not leave a comment.

VILMA S. 
Rating:
3.0

Clean the place up

DAWN G. 
Rating:
3.0

Customer did not leave a comment.

James Brian H. 
Rating:
5.0

Customer did not leave a comment.

CRAIG M. 
Rating:
5.0

Customer did not leave a comment.

corey S. 
Rating:
5.0

Customer did not leave a comment.

SPENCER G. 
Rating:
5.0

I buy estates on a regular basis and frequently need to rent a truck to haul everything. I have been using Penske in the past because they're near my business. Someone recommended the Pick N Go #1 U-Haul, because they thought I was paying too much at Penske. They were right. I'll use this U-Haul from now on.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

To whom it may concern, I rented a U-haul from pic n go @N. Centre St. Cumberland Maryland and it was the absolute worst rental place I have ever experienced!!

Tammy L. 
Rating:
4.0

Fast service got me in & out in no time and he was extremely busy.

TERRI J. 
Rating:
5.0

Customer did not leave a comment.

Tomas F. 
Rating:
1.0

The cashier was new and very rude about her own knowledge on her job details. I did not like the fact that she took it out on me and told me to leave after asking me if I took a picture of the gas I have never in all the times I have used this location felt so upset in all my days. I had to call the police for my own protection bcuz the cashier was irate!!!!!! Very disappointed

Ashley C. 
Rating:
5.0

Best U Haul location and staff We have used them 5 times in 2 years

Timothy D. 
Rating:
5.0

Could not get my phone to corporate with u-haul website but the fellow working inside was very helpful and polite.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
4.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Spencer G. 
Rating:
5.0

Customer did not leave a comment.

Dennise F. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
4.0

The owner was extremely nice and helpful when I was returning the truck.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Denise F. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Melanie C. 
Rating:
5.0

Customer did not leave a comment.

daniel A. 
Rating:
5.0

Customer did not leave a comment.

Don W. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
2.0

Customer did not leave a comment.

Brandi B. 
Rating:
1.0

The manager for the region was informed that picking up the truck at one location and the trailer at another location was problematic one week prior to the scheduled rental. Nothing was done. The one location refused to pick up the trailer forcing me to get the truck and then go get the trailer at another location. Would not use this particular location again.

Tom R. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
1.0

I'm never using UHaul again.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

RICARDO B. 
Rating:
4.0

Drop off location was basically just a parking lot; so be sure you are prepared to use the App for your drop-off. A pic of the dashboard and interior of vehicle is required, as well as your geo location. Thankfully, my daughter was picking me up on location, and available to assist me with completing the App/dropping the key.

Denise H. 
Rating:
3.0

The vehicle type we reserved was not available for us and we had no option but to take a different truck. The truck was dirty and reeked of tobacco. We used our own hand sanitizer as there was no evidence that the truck had been sanitized.

JOHNW M. 
Rating:
1.0

Charged $25 cleaning??? Truck was clean, we only drove 150 miles.

Lara N. 
Rating:
1.0

The clerk was very obnoxious, and did not explain me anything about the rental. He circled the fuel level and the cost and "threw" me the papers, said " sign here". then he took one copy and handed me the key. So I asked him lets go verify the fuel level at least to make sure it matches whats on the paper. Once outside, he did not even inspect the truck, he was just rushing to run back behind his register. So I mentioned one tiny scratch on the side of the truck to capture his full attention and he told me not to worry about it. I still took photos of around the truck and left.

NGUESSAN B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Anna Z. 
Rating:
2.0

Get rid of UHaul website I had much better results by telephone and in person

allan M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
4.0

Customer did not leave a comment.

Brent C. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY G. 
Rating:
4.0

Customer did not leave a comment.

GLENDON T. 
Rating:
5.0

Customer did not leave a comment.

PAUL KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Catherine N. 
Rating:
1.0

I ordered 2 dozen furniture covers to be rented with the truck online. No one informed me that they didnt have them. I had called to confirm they got my truck rental request a few days before and they didnt say anything was wrong. Then I called the afternoon before just to confirm everything and I mentioned the furniture cover rental and they said they noticed that request but they only had 6 there! Why didnt they call me when they “noticed” that? I had to scramble to go find another rental of the covers from another Uhaul dealer at the last minute. So glad I called!

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Diane B. 
Rating:
1.0

Did not say there was a drop off time I got charged 40.00 extra on drop off. I called your 800 number to resolve this . You sent me to drop off place which they referred me to pick up place and they referred me back to you

ERNEST K. 
Rating:
5.0

U-Haul changed the pick-up location and sent e-mail, which we could not access in time (we were biking in places with no cell coverage) so when we arrived at the location we reserved for the pick-up, our rental was not available. The other location was a few miles away and closed at the scheduled pick up time, so even if we could bike there, it was impossible to get the rental, which is why we did not choose to reserve at this location. Pick and Go eventually got us another truck, but it was a serious foul-up by U-Haul not properly reserving vehicles.

FREDERICKCHARLES W. 
Rating:
5.0

Very kind and great customer service!

THOMAS S. 
Rating:
4.0

Very satisfied

LARRY C. 
Rating:
4.0

Everything was smooth with the transaction and the clerk who helped me with my rental. Thanks for being the industry leader.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

michael Y. 
Rating:
5.0

Great experience

william C. 
Rating:
5.0

Attendant did a great job checking everything working properly before leaving pickup site

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

Manette S. 
Rating:
5.0

Customer did not leave a comment.

clyston H. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
2.0

Moving help at this location did not show up. Once contacted they sent a local helper who arrive 1.5 hours late.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

Jo K. 
Rating:
5.0

Customer did not leave a comment.

SHERRI B. 
Rating:
5.0

Customer did not leave a comment.

TINA L. 
Rating:
2.0

Customer did not leave a comment.

Charles Arthur M. 
Rating:
4.0

Though a little time was required at check-in for the system to load/process the reservation, everything was handled very professionally. Recommendations were made to address my needs and be the most cost-effective for me. My plans changed, but my reservation was moved up one day flawlessly - there were no problems! Wonderful rental experience!

CHRISTINE F. 
Rating:
2.0

The man who rented me the unit was extraordinarily rude. The truck was dirty and clearly in need of some mechanical repair.

CARL C. 
Rating:
4.0

per mile to high for a business

EDWARD T. 
Rating:
1.0

Breaks squeak & grind vehicle prolly not maintain guys an asshole that owns pick and go will never go back

jereimah R. 
Rating:
5.0

Customer did not leave a comment.

Tracey M. 
Rating:
3.0

Problem with mileage not matching paperwork said could not be corrected til drop off which turned into a bigger issue.

Paul M. 
Rating:
3.0

Tell me that I have to drop the truck off at another location. The vendor did not communicate to drop the truck off at another location

austin L. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

JAY S. 
Rating:
3.0

Customer did not leave a comment.

Sophia G. 
Rating:
4.0

The owner of the store was awesome! He could tell I had a few concerns and personally came out to ease my mind. Will definitely rent from them again.

Kimberley K. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
3.0

Agreement was showing different amount when I showed up. So it took too long to get it straight.

Andrew Z. 
Rating:
3.0

Customer did not leave a comment.

Cheryl C. 
Rating:
3.0

Van wasn't clean inside and dirty in box

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Jolisa S. 
Rating:
1.0

When we opened the back, it was full of trash and had an inch of dirt all over the floor. Thankfully I took pictures because they tried to charge me to clean it.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
1.0

Rude did not explain what was expected of me so i incurred extra charges i was not happy at all

Eric J. 
Rating:
5.0

Easy!!

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Maurice M. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
1.0

The owner of the store said needed to sweep the back of the truck out. You can see how long i had the truck less then an hour. I moved a couch and chair. Nothing i moved was dirty and he expected me to clean his truck out. Never will i rent from pick and go in cumberland

Jacob C. 
Rating:
3.0

Have the truck available that I reserve. I had to change my reservation to another day because the truck was not at the location I reserved it from, and then ended up settling for a cargo van, which was not big enough.

STEPHANIE B. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Darrel Z. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
No reviews have been submitted for this location.

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