Customer Reviews for Pierce Tire
(U-Haul Neighborhood Dealer)

219 reviews

915 S Trade St   Tryon, NC 28782

(828) 859-3025

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(828) 859-3025

915 S Trade St
Tryon, NC 28782

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly staff.

Virginia M. 
Rating:
5.0

There was a mix - up on the drop - off location and the staff resolved the issue quickly!

David B. 
Rating:
5.0

Trailer was infested with ants.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

Bob J. 
Rating:
1.0

4 months after dropoff of the trailer. we were charged over $2,500 that was directly debited from our checking account. The U-Haul error was only discovered after I called the location and it was eventually refunded.

JEFF Q. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
4.0

My order was reserved with uhaul.com by phone. When I went to pick it up, I was told it had to be reprocessed and my card was charged twice.

Russell and Dian N. 
Rating:
1.0

Poor poor service including not checking in trucks for 2 days, overcharging at drop off, promising adjustment on invoice, checked back next day and no adjustment. Poor poor customer service.

Penny M. 
Rating:
1.0

Did not check in vehicles for 2 days. Overcharged on each vehicle. Promised correction/adjustment on bill. upon check back next day, no corrections/adjustment made. Poor, poor experience upon drop off.

Penny M. 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
2.0

Took forever to check in even though I had done it on line prior to. They were courteous and tried their best, but it appeared the computer equipment, etc. was out of date as their information did not match what I had entered on line. It was, to say the least, a painfully long experience that should be avoided with all other customers.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

ROGER S. 
Rating:
4.0

Pleasant and helpful staff.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

PABLO G. 
Rating:
5.0

Customer did not leave a comment.

Rodney D. 
Rating:
4.0

Thank You

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

EDGAR M. 
Rating:
4.0

Everyone was very friendly and knowledgeable. It was a very easy and efficient experience. I would highly recommend this place.

ANN P. 
Rating:
5.0

None

charles B. 
Rating:
5.0

None

charles B. 
Rating:
5.0

Very nice employees, helpful and it was a fast transaction. Luckily they helped me back out of the parking lot!

MICHAEL B. 
Rating:
5.0

Outstanding!!!!

KEITH P. 
Rating:
4.0

Customer did not leave a comment.

MICHELE G. 
Rating:
5.0

Easy Peasey!!!

LLOYD L. 
Rating:
5.0

Courteous and Professional!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

RANDY C. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
4.0

Very friendly people

William F. 
Rating:
4.0

Customer did not leave a comment.

james P. 
Rating:
5.0

I would put in place that all equipment before delivering have tire pressure checked, brake lights checked. The majority of customer s when leaving a vendor hasn't a clue to check a trailer that your loading with so much weight. The wire to the brakes was long enough to drag on the ground and could have caught on anything it was dragged over then unplugged the electrical functions. I taped up the wire so it wasn't exposed to hanging down. Also our horse trailers never required so a long tongue. I'm not clear what purpose that served.I was very happy with whom I picked up and dropped off with and the trailer. Pierce checked the tire pressure to the trailer and my own vehicle after I asked if that could be done and they took time to tighten the nut and tel me how to check the nut later after I got home. Thank you Michael Hayes

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Nigel S. 
Rating:
5.0

Customer did not leave a comment.

Nigel S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

They were great all-around!

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Moses M. 
Rating:
3.0

we took advantage of the 24/7 drop off. we called the next day to follow up, the guy that answered the phone was very nice!

LYNDSEY T. 
Rating:
5.0

Trailer door caused me many issues. It was a pain to open before loading. Once loaded and got items to destination took several tries to get it back open. When we dropped it off at Uhaul location they couldn't get it open as well. They marked it out of service. As many of Uhaul items I have rented and had issues Uhaul has NEVER offered me any refund or compensation. Kinda disappointed since I have rented 4 or 5 trailers in the past 6 months.

GREGORY D. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

FRED G. 
Rating:
3.0

The trailer needs service. The door would jam closed and require the use of a crowbar to open. I had to stand and support the door while my husband loaded and unloaded.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Ricky C. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel G S. 
Rating:
3.0

Trailers parked on top of each other.

david K. 
Rating:
5.0

I don't know of any thing

Joseph M. 
Rating:
5.0

Great process. No improvements necessary

ANN V. 
Rating:
3.0

Costumer service was slow

Colon W. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

no improvements needed, staff very friendly and helpful. equipment was clean just as promised. Would recommend this location for sure. thank you

DANIEL G. 
Rating:
3.0

Had to purchase drop hitch from another location. Everything else was fine.

ADAM P. 
Rating:
5.0

Customer did not leave a comment.

ARMON S. 
Rating:
5.0

Friendly, efficient operation.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

PETER M. 
Rating:
4.0

I turned the rental dolly the same day I rented it but I guess I didn't return properly because they charged me for a third day because it was a holiday weekend

Tapri L. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
3.0

Customer did not leave a comment.

Randy A. 
Rating:
5.0

Customer did not leave a comment.

Kristin H. 
Rating:
4.0

Customer did not leave a comment.

WILLAIM K. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

None at this time

Nathaniel G S. 
Rating:
4.0

Customer did not leave a comment.

oklus S. 
Rating:
5.0

Customer did not leave a comment.

Lester L. 
Rating:
5.0

Great experience and will definitely use again in the future. Staff went out of their way to make the transaction as smooth and trouble free as possible. Robert B. 01/28/2019

BOB B. 
Rating:
5.0

Customer did not leave a comment.

ED M. 
Rating:
4.0

Good service.

ALLEN W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Georgia P. 
Rating:
5.0

Customer did not leave a comment.

MARSHA V. 
Rating:
5.0

Customer did not leave a comment.

PRESTON S. 
Rating:
4.0

Customer did not leave a comment.

timothy W. 
Rating:
5.0

Staff was most courteous and helpful in hooking up and upon my return.

STEPHAN M. 
Rating:
5.0

Customer did not leave a comment.

Lee N. 
Rating:
5.0

Customer did not leave a comment.

STePHEN H. 
Rating:
5.0

I can't imagine. I will be contacting them because they charged me for only one day when I rented the trailer for two, knowing I couldn't get it back within the 24-hour time frame. I'm sure they did it on purpose out of generosity, but I want to acknowledge that and reiterate that I expected to pay for two days. The trailer was in great shape--the door and latches didn't even squeak! They cautioned me to tighten the hitch every time I stopped, and I found it was good advice. Some stretches of I-85 are in atrocious condition and there was a good bit of vibration.

CAROL H. 
Rating:
5.0

Excellent customer service

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

VERNON G. 
Rating:
5.0

Great service, very smooth and professional service. Pickup and drop-off was very simple and easy. Will definitely use again on our next project.

dennis R. 
Rating:
5.0

Great service.

Alan P. 
Rating:
5.0

One of the tires was flat this is the 2nd time I have rented a trailer and this has happened

PAUL M. 
Rating:
5.0

Excellent service from both Nickey Pierce & Crystal.

JIM B. 
Rating:
4.0

For reasons unknown to the people renting the trailer, my credit cards would not be accepted; the on line request gave an insurance error. I had to pay cash, which was inconvenient

WILLAIM K. 
Rating:
5.0

Please ensure trucks are filled with windshield wiper fluid--we rent trucks frequently, and noticed that this truck was on empty--it made see a challenging--so much so, that we stopped at a gas station to clean the windshield before continuing our trip. P.S. This is not the first time this has occurred--we have rented Uhauls frequently over the past several months and all appear to be "empty"--is this a standard practice for the company?

LAURA H. 
Rating:
5.0

Staff was incredibly helpful. I was on my way to drop off a load of furniture in Asheville for my Lamm's End Vacation Rentals homes when my truck died. I was able to reserve a u-haul minutes before they closed on Saturday. Could not have been more satisfied with their guidance and care! Beth Lamm

BETH L. 
Rating:
5.0

Customer did not leave a comment.

Donna A. 
Rating:
5.0

the truck had obvioiusly been parked and not used for awhile, because the ramp had mice droppings and bird nests under the truck. The inside of the truck, however, was clean.

MELANIE L. 
Rating:
5.0

No improvement needed. Very helpful!

ANN V. 
Rating:
5.0

Customer did not leave a comment.

pam P. 
Rating:
4.0

Customer did not leave a comment.

clarence W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT J. 
Rating:
3.0

Customer did not leave a comment.

melinda C. 
Rating:
5.0

Customer did not leave a comment.

nick B. 
Rating:
3.0

Customer did not leave a comment.

Erinn C. 
Rating:
5.0

Customer did not leave a comment.

Laurence L. 
Rating:
5.0

Customer did not leave a comment.

PHILIP M. 
Rating:
4.0

Customer did not leave a comment.

David H. 
No reviews have been submitted for this location.

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