Customer Reviews for Pinecrest Self Storage
(U-Haul Neighborhood Dealer)

352 reviews

2895 Hwy 260   Overgaard, AZ 85933

(928) 535-9512

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(928) 535-9512

2895 Hwy 260
Overgaard, AZ 85933

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mike H. 
Rating:
4.0

Office was closed when we returned the trailer. I attempted to do this on the computer; however, at some point the continue button didn't light up.

BRENDA M. 
Rating:
5.0

Customer did not leave a comment.

MARCEL F. 
Rating:
5.0

Customer did not leave a comment.

Gregg G. 
Rating:
5.0

Customer did not leave a comment.

GUY M. 
Rating:
3.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Customer did not leave a comment.

karyl G. 
Rating:
3.0

Choice of various sizes of vehicles would have been nice.

GLEN C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

geri D. 
Rating:
4.0

No one was at the drop off site. It would have been helpful to have the instructions ahead of time for drop off, but the written directions were clear. Qustion... What if someone does not have an iphone type device????

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

iris J. 
Rating:
5.0

Customer did not leave a comment.

Joanne P. 
Rating:
5.0

Customer did not leave a comment.

VICKI B. 
Rating:
5.0

great service, checked me in and quickly resolved a billing issue. central support team gets a kudos for that too.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Gal, at the front desk went above and beyond to make sure we had everything we ordered for the price we were quoted. She didn't get upset or irritated when the computer gave her a hard time she just kept cool and finally got it done

MARCUS M. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
3.0

They do NOT answer the phone!

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Return on Saturday when closer. App worked well. Suggest maybe mow weeds in parking area.

MARVIN J. 
Rating:
2.0

Trucks were parked too close together in tall grass/weeds. Had to squeeze in passenger side of truck and slide across cab to move truck out to do inspection. Attempted to contact the facility 2 times during working hours on normal line with no answer and no call back then 3 times during truck pick up on after hours line with no answer or call back. Equipment was covered in cosmetic damage including some that did not have the documented (+) previous damage stickers. Cab was littered with peanut shells. Box had gravel stuck behind a number of the tie down slats. Wiper blades were shot. Tried to use as they were however ended up purchasing wiper blades during our move to be be safe.

Joshua H. 
Rating:
4.0

Very accommodating and friendly. Didn't receive return instructions till after I returned the truck so that was a bit confusing.

Leslie C. 
Rating:
5.0

Great kind courteous service

JOE T. 
Rating:
5.0

Customer did not leave a comment.

DEE H. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
3.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Dee H. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Marvin B. 
Rating:
5.0

Customer did not leave a comment.

bill P. 
Rating:
4.0

Customer did not leave a comment.

leslie V. 
Rating:
5.0

n/a

OLIVER C. 
Rating:
4.0

Customer did not leave a comment.

Darrell N. 
Rating:
3.0

The location was about 35 miles from where I requested to obtain the vehicle. I was on a tight timeline since I had movers coming to load the truck, so the additional driving was quite an inconvenience. I requested 4 dozen furniture blankets. They only had 30, so I had to go another location to get more when we ran out. The truck had pieces of snack wrapper and crumbs on the seat and floor. Previous customer paperwork was still in the console and under the seat. The fuel was below half a tank, which was also inconvenient in a rural area.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

WARREN S. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

Rickey H. 
Rating:
5.0

Excellent and prompt service. Thank you!

James N. 
Rating:
5.0

loved that i could pick up the truck on a weekend even when the office was closed. being able to do this by cell phone was extremely helpful and we worked at our own pace.

lucilla V. 
Rating:
5.0

Customer did not leave a comment.

Jessica P. 
Rating:
5.0

Heidi in Heber was extremely helpful and understanding.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Rory B. 
Rating:
5.0

Customer did not leave a comment.

Harvey S. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Engelbrecht V. 
Rating:
5.0

Customer did not leave a comment.

DEE S. 
Rating:
5.0

The equipment handled great and was clean and an easy tow

JEROME K. 
Rating:
3.0

Customer did not leave a comment.

Douglas D. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

JOANNE P. 
Rating:
5.0

Excellent staff!

CLIFTON J. 
Rating:
5.0

Customer did not leave a comment.

jeffery C. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

very friendly and helpful. thank you

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Everything went so smoothly, I am not sure how you could make it better.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Dana H. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Amazing customer service on how to return equipment.

Jerry A. 
Rating:
5.0

Great customer service,willing to help out when the size truck never came in that I needed.

Robert L. 
Rating:
5.0

Thanks again, see you next time.

Steven G. 
Rating:
3.0

Asked me if I wanted help connecting equipment rather than just doing it.

Jim A. 
Rating:
5.0

They helped me with no delay in closing out the rental. Thank you!

ROBERT S. 
Rating:
5.0

Keep up the excellent job that the staff is doing. The transaction went well. Very informative, well versed. Nothing needs to be done in our opinion. She was wonderful.

PHIL B. 
Rating:
3.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

Glen H. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN L. 
Rating:
4.0

Better communication and notes between uhaul locations. We rented a 26' truck. A car dolly and small trailer. The 26' truck was dirty as hell. That should be on the notes so that when I return the unit, I don't get charged. I cleaned the truck anyway. The uhaul pick up was only open Monday though Friday. I hired 4 people to help load the truck though uhaul app. They were only available on Sunday the 13th as they were already booked on the 11th and 12th. No one else wanted to make the drive. Overgaard is in the white mountains of Arizona. The Phoenix area, where the 4 guys drove from is three and a half hour drive. Because the location in Overgaard was closed on weekends, we had to rent the truck on Friday the 11th. I had a doctor's appointment on the 15th so we couldn't leave until after that. Because of having to rent the truck on the 11th, Pinecrest said she would give me three extra days. She stated that was all she was allowed to do. On the 16th, the uhaul center in Longview Washington called me wanting to know what time I would be in. I explained everything to the young lady. After I was done, she said they really needed that truck in as they already had it booked, that the location needed the 26' unit. From the tone of her voice, I could tell she was upset I wasn't coming in that day. As if it was my fault she didn't have a 26' truck to rent out. On the 18th. Uhaul in Longview started calling me. I once again explained everything to her and that I had until the 19th to get tge equipment in. She said that wasn't on the notes and I was already late returning the equipment. I got 2 calls that day fron Longview Washington uhaul center. The following morning, I got three calls wanting the time i would be in as NOW they needed the small trailer ASAP. I had two people lined up to help unload the truck, i was hoping to unload the truck the night of the 18th. When the two guys got to the storage facility, they were drunk! I just told them to go home. I just went to the motel. These were guys from tge uhaul app. I got to the storage unit at five a.m. and stared unloading the truck as I thought that was what they needed first. So I had all the small stuff out, and around the storage unit. Loading a truck, the small stuff is the last to load and tge first to unload. At 8 a.m. uhaul started calling me they wanted the small trailer in by 9a.m. they had a customer wanting the trailer by 9. So I had to stop what I was doing and unload the small trailer. I had things all around the storage unit I had to leave in order to get the small trailer to uhaul center. When i was finally done, the 26' truck was unloaded and cleaned. When I got to uhaul. The guy said there were no notes saying the Overgaard location gave me extra days and he could only give me two days! After trying to rush me, making it seem it was my fault uhaul was short 26' trucks, no notes from uhaul centers. The frustration between all parties involved except the pickup location. I shouldn't have been charged any extra days.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Calvin L. 
Rating:
5.0

Customer did not leave a comment.

JOANN T. 
Rating:
5.0

The lady there was very helpful

steven M. 
Rating:
5.0

Customer did not leave a comment.

Myles S. 
Rating:
3.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Easy to load easy to own. Pinecrest location service was excellent.

Roy A. 
Rating:
5.0

Customer did not leave a comment.

KIM M. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
3.0

The girl helped me but did not seem very friendly or happy

carrie S. 
Rating:
4.0

Customer did not leave a comment.

john C. 
Rating:
4.0

Customer did not leave a comment.

Sandra G. 
Rating:
5.0

Customer did not leave a comment.

Frances K. 
Rating:
5.0

The rental person was absolutely great a real asset to the company.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

GRETCHEN S. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Great facility & management

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Marjorie R. 
Rating:
3.0

Was no contact with a person. Self check was a hassle and took over an hour to get it to work.

Arthur S. 
Rating:
5.0

Thanks again, easy drop-off.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

DAN K. 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

JACK M. 
Rating:
5.0

One of the rubber chain holders is rotting and in danger of failure. Everything else was awesome. Thanks.

James T. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY F. 
No reviews have been submitted for this location.

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