Lady at shop was very kind and jolly good person,she greeted well and completed process very quickly considering our long tiring journey. People like her make uhaul look goodVASU R.
Pinehurst Gas & Variety
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Iftikhar A.
Customer did not leave a comment.Barry B.
Excellent customer service. Would recommend this locationRon P.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.darrel F.
Very friendly staffDEBORAH S.
Customer did not leave a comment.Rachelle M.
Free icecream cone with uhaul rental ;)Sam P.
You r the go to company for long haul truck rentalWalter H.
Your staff was amazing... you computer system you have ur staff using or ur website I booked from is not. I booked online and everythongbwas different then what I booked..... the poor lady had to fight with the computer to get everything to load for her at pickup. Then I had someone calling my emergy contact over and over the next day saying my truck was late when I booked it for 4 days. After the 3 time that same day of me calling ur head office number to get it worked out still was getting calls to my emergency contact... then even after I dropped the truck off they said I was late again... was worked out on the end by ur great staff in the end but something has to change in ur system your employees cant do their jobs properly if are working with a computer system that doesnt work.... I work for u-haul about 15 years ago and it was bad back then but this experience but this time ordeing from you was the worst I have ever seen...Kelly N.
Friendly, knowledgeable and meticulous. I would recommend and definitely will use again.Candace W.
The drop-off went okay. We left extra gas but since we had to drive extra kilometers to pickup the truck they tried to tell us we drove too far and had to pay extra. In reality we had been credited for extra distance but there had been some disconnect. The staff at the drop-off coordinated with some sort of dispatch and sorted it out for us. All in all, they handled it well.Peter N.
All was good, thank youJohn S.
Customer did not leave a comment.Thomas W.
The online pre-checkin program didn't work ( I received 4 separate verification codes - none of which worked), so I went to the rental location and the agent there couldn't seem to get her iPad program to work properly either. Added to that, she spelt my name wrong so that also created delays in getting the contract prepared. The whole process took over an hour by the time I got the truck and left. Fortunately the truck ran well.Rod D.
Customer did not leave a comment.Joshua R.
very friendly, kind helpful and easy going peopleMohammad T.
Customer did not leave a comment.Alyssa R.
The lady at the counter was very friendly and knowledgeable. I was using uhaul for the first time, the lady was very patient to answer all my questions. The place is slightly outside paris.Raghav T.
Customer did not leave a comment.james M.
Not every one has access to a cell phone or e-mail would be beneficial to have an alternete choice.Julie Y.
Location was not properly equipped to handle digital photo of damages, small shop with no dedicated u-haul counter.ricardo F.
This lot didn't have enough space for the 26' trailer so i had to drop it at another location. I was billed 90$ for not dropping it off that day as the app online wouldn't let me drop it at the new location because of the gps function.Stephen S.
Went out of their way to find us a cart in another location.Monique S.
Customer did not leave a comment.Jeff B.
Best uhaul experience we've had. Will recommend this location to everyonechantalle M.
Really nice people, the check out just took super long and there was only one person in front of meMike M.
Customer did not leave a comment.Brandon F.
Great experience! Super friendly and helpful. 12/10 in customer service.Andrew K.
after I dropped my truck they billed me exter....sripavan N.
Customer did not leave a comment.BOJAN A.
Customer did not leave a comment.Ray H.
It was a great experience, everyone was very helpful and kind !Jessica B.
Customer did not leave a comment.hugh W.
Customer did not leave a comment.Maria pia P.
Pinehurst Gas Station staff were the best. Professional and more than helpful.Georgina S.
These guys are great.Dustin H.
Customer did not leave a comment.Jim S.
Completely unprofessional. I was the first in the store upon pick up... and rather then quickly getting me on my way... I was pushed aside so they could check other customers lottery tickets... and then sell and issue new tickets... and then go on to check customers with ice cream out. I stood there in disbelief for 20 minuets while this all took place. And the truck was blocked in by the owners sisters vechicle. It was upsetting also because I had wanted to pick up in town because we were on a time crunch and wasted an hour and half driving out to the pick up location and back to town and standing there, when there was clearly a pickup spot 5 minutes away from the location I needed the truck. Would never recommend this spot and will never give business to pinehurst gas & variety. If U-Haul wants to up there reputation start pulling your name out of places like this.Mathieu C.
Customer did not leave a comment.Brandon D.
Customer did not leave a comment.Nino N.
Absolutely the best rental experience ever. Highly recommend these guys to anyone.JENN S.
Customer did not leave a comment.Laverne B.
Get the address right, you wasted an hour of my time, please contact me,Christopher T.
Customer did not leave a comment.Chris R.
Customer did not leave a comment.Freddie A.
The computer automatically added HST to the entire order when it is NOT applicable to the gasoline. That is double charging tax, which in Canada is illegal. I expect a refund for the appropriate amount. Thank you Grant WilsonGrant W.
Wonderful friendly customer servicemargreta L.
If you could arrange for laboratory trained monkeys that would load and (more importantly) unload the truck for you that would be perfect. A built in coffee maker would also be a nice addition.STEPHEN P.
Very friendly staff Not much selectionKATE H.
When I came to get my truck the lady said she had no idea I was coming. She then had to return the truck and then let me take it out. My pick up time was 9:30 leaving me 30 minutes to pick it up and drive it to my move out time at 10. I did not leave until 10:15 because this lady seemed to have no idea how to do her job. I was then left with an hour to move out of my place instead of the 2 hours I had booked. The place reamed of cat urine and litter.Melissa W.
very Good serviceDENIS C.
Customer did not leave a comment.Bill A.
Customer did not leave a comment.ROB R.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.kelly H.
The service at this place is amazingTamara R.
This location took us more than 1 hour to process our rental as the Internet at this location kept cutting out and also they had a problem connecting to your site. Was not very impresses as this was the 2nd location we had to deal with to finally get the 10 ft truck that we originally booked. Between the 2 locations it took up over 2 1/4 hours to process our request.Marc B.
All of your trucks are US Based Please consider a decal for the dash - a chart with MPH vs KM per hour Operators need to convert to Km per hour !!The US models have virtually no indication of the KPH scale - and your clear warning decal on the speedo is distracting - as we drive 120 kmh here on the 4 lanes thanks 'wWarren H.
Customer did not leave a comment.Deb H.
I had to go way out of my way for the truck. I needed a better location.Luc L.
Nothing. Service was spectacularJASON B.
Customer did not leave a comment.Judy F.
No improvement needed. These folks were so good, I doubt that any improvement would be possible! Our club rents frequently from U-Haul, and this is your best location we've ever used.DON M.
Dropoff was fine. Good they are a gas station too.KEITH M.
Customer did not leave a comment.CHRIS H.
Customer did not leave a comment.MARK C.
Customer did not leave a comment.DON T.
Great location, experience and people.DAVID S.
I was disappointed that I ordered a trailer in Burlington, Ontario and had to drive to a remote location an hour away to pick it up.DEBRA G.
Customer did not leave a comment.BRENDA D.
Customer did not leave a comment.Leonid C.
Customer did not leave a comment.JUDITH W.
Customer did not leave a comment.CHRIS V.
Customer did not leave a comment.KYLE M.
Customer did not leave a comment.