Good transaction
PAUL J
Customer Reviews for Pineview Military Surplus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented a 26-foot U-Haul truck twice since mid-April. Both times, I also rented a furniture dolly, but neither time did I receive one. No one called, texted, or emailed me to let me know that one was not available. When I returned the first one, I was questioned thoroughly for not having one, even though I never got one. I was stressed I would be charged for stealing one as it took 45 minutes to return the truck dealing with people who didn't speak English that well. I chose the secondary location in portage to avoid that place. since there wasn't Not only is this annoying and I am just recalling now to see if I was reimbursed both times. It made it hard for two women and two kids to fill up the UHaul.
Ashley BWork on Saturday
Charles GAgent was very helpful, knowledgeable and friendly. Excellent customer service.
ANDREW BEasy drop off and great service.
GREGORY DAbsolutely nothing the people this location was so knowledgeable. Everybody needs to stop in this location.
CAROL RCharge correctly. Now I’m sitting waiting for 3 transactions to fall off so I can have access at my money again. Uhaul has has charged my card 3 times for 1 rental. Then tell me they are sorry but it will take 3-4 days to come back. I will wait the extra two hours next time for a Penske truck to be available. 1/10
Ryan DOnly thing that sucked was we called to add an appliance dolly and they never brought it to the location but it's alright we made it work.
ROBERT MEmployee was incredibly helpful, competent and friendly
ZACHARY JNo issues on return and very seamless
KENT RYes the truck was clean, the service was good. Except our truck broke down within the first stop, and had issues turning back over. We left it running the whole time to prevent another potential battery or starter failure.
MICHELE OIt was a great experience.
MARK DVery smooth operation, and the trailer worked great. Attendant was very helpful. Would recommend.
RICHARD AI was told by first location second location wouldn’t be open Sunday so my brother and I dropped it off with online instructions. Come to find out ii was open.
APRIL NPull your contract from the grayling Michigan location. The guy is rude and doesn’t know anything about what he’s doing rented a enclosed trailer that had a dolly in it and he wasn’t aware could have easily been stolen
JAMES RYes everything went well, good staff and would go back if needed a truck Thank You Grayling Military Store
Dawn WEasy quick pickup and hitch-up
NICHOLAS BI have no issue with the location. I have issue with added fees after i had made my reservation. So the pricing i paid was different that what my reservation stated. I was informed that those fees. Went into effect aug 1 ish. And she didn’t have a way to change them.. so that’s on U-haul. And i feel that it is a bad way to maintain customers.. i have only used you 2xs. But i will consider using a different service if this happens again.. considering we have 3 boys and 1 is military that we help move often- that is sad..
ERICA KThe gentleman that helped me with very kind and thoughtful and all my questions were answered. Very knowledgeable and helpful
Carole BNothing
KENDRA ASatisfied when minor computer glitch in price was corrected. Thank u Uhaul
garry sExcellent customer service ! We were on the road in no time !
Daniel OI was surprised that the gas tank was only a quarter full so I needed to fill up before my journey. Otherwise, the process and pick up place was great
Cory SDude was the best pick-up location I've had in awhile, definitely recommend even just visiting that store
Stephen WNothing, everything was perfect for me and the rental place was excellent.
Douglas SThis trailer needs a refresh. Lots of battle scars from use and the sealant starting to separate between the fenders and the trailer. The decals are also starting to peel. It is certainly road worthy...just showing its age (like many of us!).
Ben CI still haven't recieved my e mail with my final charges, I returned the equip ent early
Thomas WDropped off after hours but key drop was easy process and paperwork finalized first thing the following morning.
Gary OGreat guy. Super nice. Easy transaction!
Joel MTrailer could have been swept out before I rented it. I swept it out before returning the trailer.
DAVID JGreat location and great service! Thank you.
Lawrence MThe girl that weighed out on me was absolutely great I really appreciate her
ORVILLE JIt was after hours, so didn’t go in the store
Matthew MWent out of their way to help me.
Kevin RI was only down 2 gallons of gas and they charged me for 5 And that didn't seem fair but everything else was excellent
Ruth SEasy access and good people to deal with
Gary NEverything was fine.
Ruth WNothing, Perfect! Awesome customer experience.
Jon NThis was my first rental experience with uhaul. The place I rented from in Grayling were incredibly helpful and thorough. They even warned us about the upcoming blizzard/storm to make sure I was aware. I will rent from them again!
Chet WWhen we arrived the previous renters were late returning the equipment. The worker went above and beyond to try and get them to return the equipment immediately, even offering to drive to their home and help them hook the trailer up. We were briefly inconvenienced at NO fault of the store nor uhaul, and we would definitely rent from here again due to the wonderful customer service received!
Craig VThe man at the facility was very helpful! We couldn't find the sleeve for the hitch. He was quick with multiple locations we could go to to remedy our situation. No rush for return to pick up the trailer. Very positive experience
KRISTIE ZMake sure the box inside is clean mine had oil on the floor deck from last person who rented it I cleaned it up and reported it when I dropped it off in Alma Mi
Larry LThis has to be my top 2 experiences renting a Uhaul. Knoxville and here have been the best customer/friendly service.
ROBERT BFriendly service.
Edith OHad a family emergency had the trailer for one extra day an got charged a late fee. 🤢
BRIAN NEasy pick up and drop off.
MATTHEW M