This trailer needs a refresh. Lots of battle scars from use and the sealant starting to separate between the fenders and the trailer. The decals are also starting to peel. It is certainly road worthy...just showing its age (like many of us!).
Ben C
Customer Reviews for Pineview Military Surplus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I still haven't recieved my e mail with my final charges, I returned the equip ent early
Thomas WDropped off after hours but key drop was easy process and paperwork finalized first thing the following morning.
Gary OGreat guy. Super nice. Easy transaction!
Joel MTrailer could have been swept out before I rented it. I swept it out before returning the trailer.
DAVID JGreat location and great service! Thank you.
Lawrence MThe girl that weighed out on me was absolutely great I really appreciate her
ORVILLE JIt was after hours, so didn’t go in the store
Matthew MWent out of their way to help me.
Kevin RI was only down 2 gallons of gas and they charged me for 5 And that didn't seem fair but everything else was excellent
Ruth SEasy access and good people to deal with
Gary NEverything was fine.
Ruth WNothing, Perfect! Awesome customer experience.
Jon NThis was my first rental experience with uhaul. The place I rented from in Grayling were incredibly helpful and thorough. They even warned us about the upcoming blizzard/storm to make sure I was aware. I will rent from them again!
Chet WWhen we arrived the previous renters were late returning the equipment. The worker went above and beyond to try and get them to return the equipment immediately, even offering to drive to their home and help them hook the trailer up. We were briefly inconvenienced at NO fault of the store nor uhaul, and we would definitely rent from here again due to the wonderful customer service received!
Craig VThe man at the facility was very helpful! We couldn't find the sleeve for the hitch. He was quick with multiple locations we could go to to remedy our situation. No rush for return to pick up the trailer. Very positive experience
KRISTIE ZMake sure the box inside is clean mine had oil on the floor deck from last person who rented it I cleaned it up and reported it when I dropped it off in Alma Mi
Larry LThis has to be my top 2 experiences renting a Uhaul. Knoxville and here have been the best customer/friendly service.
ROBERT BFriendly service.
Edith OHad a family emergency had the trailer for one extra day an got charged a late fee. 🤢
BRIAN NEasy pick up and drop off.
MATTHEW MFirst thing employee said was "did you take my lock?" Then after pulling up rental agreement stated, "you're returning the truck early--you know you don't get a refund."
Timothy GI dropped off after hours, so have no info about this location other than the signage was clear and the location was convenient. But as for the after hours drop off, I feel like u-haul owes me a paycheck. The app instructions had me doing their employees job.
Micah SStop over charging for miles! I went 81.2 miles and was charged for 100!!!!!!
Kaylynn AThe items we ordered were not available. This was a problem since there was no moving dolly! Also, the truck size was wrong. All clean, but not according to the online order.
Victoria BThis U-Haul site was easy and convenient to do business with.
Paul SWe are repeat renters at this location and love the convenience of the location and helpfulness of the staff. Best UHaul service ever.
Dan SStore was a little creepy. Had a bunch of WWII memorabilia. A lot of Nazi stuff. The store manager took my ID and went into a back room for longer than I felt comfortable with. I hate to imagine what else my ID was being used for
Bob RDrop off was easy.
Timothy AWe had issues with the rental. We had to add oil and truck was experiencing oil pressure problems. It has just over 31,000 miles but appears to have rear end problems too. We are looking for reimbursement for oil and mechanical issues.
jodi gGreat service and hospitality.
David SThis was a disaster all the way around! Not just with this pick-up location. 3 pcs of equipment that I had to pick up at 3 different locations....reserved them all at one location. This 26-foot truck was completely on Empty...no fuel at all. Had to go back inside to ask for the utility dolly that should have been in the truck. Not great customer service at all. This was by far our worst experience with Uhaul and we have been customers for years as we move every few years for work. Will no longer use Uhaul.
Chad WMore help. One person working. She did an excellent job but she could of used some help
Steve JNo way to rate the booking process but I’d give it a 2 out of 5 stars. Online will not allow you to select 6 days. Will show it but then switches at checkout to 3 days. Had to call a special scheduling hotline to change it. Apparently she just noted the file. Pickup said same thing and never fixed. Had to call back in to get it corrected halfway through trip.
Steve HVery helpful owner!!!
Sandra MU Haul app. was terrible to use and we were delayed about 2 hours because of check in problems and returned early and no adjustment was given in price
Ronald PYour online system sent me an email when I reserved the 9' van, saying that it was not available at the Grayling location, and that I would be contacted by someone. When I talked to the Grayling rep, he didn't know why I would have received that message, because the van was available. Here's the message I received: "Thank you for reserving a 9' Cargo Van with U-Haul Truck Share 24/7®. You have acknowledged that the equipment on the date and at the location requested is not available. You agreed that a regional U-Haul representative would call you."
Antonio SBe sure to send Confirmation email/invoice upon return of equipment.
Jim SEverything was fine.
JACK FI initially reserved the car hauler at a Uhaul dealer in Gaylord, MI. Thankfully I called ahead to confirm my reservation because the person at the dealership informed me they are not open on Saturday. Had I not called, I would have driven 8 hours to pick up a trailer that I would not have had access to. Uhaul made no mention of them being closed on Saturday, just allowed me to click through and reserve. After a short scramble, I was able to locate another trailer, but it was 38 miles away from where I needed it. A major inconvenience, and with fuel at $4 per gallon, a costly one as well.
Todd MI was charged twice, had to make numerous calls in order to fix it. This experience over all was awful. The only good part was Hailey the customer service person in waters.
todd cEasy rental process, clean equipment and professional staff
Phillip KRental agent was a delight to deal with. She allowed me to delay the rental by one day after we had an ice storm on my reserved day. Equipment was in perfect condition. This was my best UHaul experience in many years! Thanks.
Robert SThe girl who helped us was great. Extremely helpful. The U-haul online customer service and kiosk use, however is a different story. The 800 number customer service was ridiculously poor. We actually waited over a half hour and never spoke to anyone. We finally gave up on that and drove to the only open U-haul and only then did things get better. By the way, no other locations within 100 miles were open. Grayling was open until 6pm on a Sunday. When real people/ employees handle your order, only then do things go smoother with U-Haul. Your customer service sucks otherwise.
Dana MThe young lady that I worked with very helpful and friendly. Even in extreme cold and windy conditions .
DALE A