Customer Reviews for Pineview Military Surplus
(U-Haul Neighborhood Dealer)

Rating:

5.0

Agent was very helpful, knowledgeable and friendly. Excellent customer service.

Rating:

5.0

Easy drop off and great service.

Rating:

5.0

Absolutely nothing the people this location was so knowledgeable. Everybody needs to stop in this location.

Rating:

3.0

Charge correctly. Now I’m sitting waiting for 3 transactions to fall off so I can have access at my money again. Uhaul has has charged my card 3 times for 1 rental. Then tell me they are sorry but it will take 3-4 days to come back. I will wait the extra two hours next time for a Penske truck to be available. 1/10

Rating:

5.0

Only thing that sucked was we called to add an appliance dolly and they never brought it to the location but it's alright we made it work.

Rating:

5.0

Employee was incredibly helpful, competent and friendly

Rating:

5.0

No issues on return and very seamless

Rating:

5.0

Yes the truck was clean, the service was good. Except our truck broke down within the first stop, and had issues turning back over. We left it running the whole time to prevent another potential battery or starter failure.

Rating:

5.0

It was a great experience.

Rating:

5.0

Very smooth operation, and the trailer worked great. Attendant was very helpful. Would recommend.

Rating:

4.0

I was told by first location second location wouldn’t be open Sunday so my brother and I dropped it off with online instructions. Come to find out ii was open.

Rating:

1.0

Pull your contract from the grayling Michigan location. The guy is rude and doesn’t know anything about what he’s doing rented a enclosed trailer that had a dolly in it and he wasn’t aware could have easily been stolen

Rating:

5.0

Yes everything went well, good staff and would go back if needed a truck Thank You Grayling Military Store

Rating:

5.0

Easy quick pickup and hitch-up

Rating:

5.0

I have no issue with the location. I have issue with added fees after i had made my reservation. So the pricing i paid was different that what my reservation stated. I was informed that those fees. Went into effect aug 1 ish. And she didn’t have a way to change them.. so that’s on U-haul. And i feel that it is a bad way to maintain customers.. i have only used you 2xs. But i will consider using a different service if this happens again.. considering we have 3 boys and 1 is military that we help move often- that is sad..

Rating:

5.0

The gentleman that helped me with very kind and thoughtful and all my questions were answered. Very knowledgeable and helpful

Rating:

5.0

Nothing

Rating:

4.0

Satisfied when minor computer glitch in price was corrected. Thank u Uhaul

Rating:

5.0

Excellent customer service ! We were on the road in no time !

Rating:

5.0

I was surprised that the gas tank was only a quarter full so I needed to fill up before my journey. Otherwise, the process and pick up place was great

Rating:

5.0

Dude was the best pick-up location I've had in awhile, definitely recommend even just visiting that store

Rating:

5.0

Nothing, everything was perfect for me and the rental place was excellent.

Rating:

4.0

This trailer needs a refresh. Lots of battle scars from use and the sealant starting to separate between the fenders and the trailer. The decals are also starting to peel. It is certainly road worthy...just showing its age (like many of us!).

Rating:

5.0

I still haven't recieved my e mail with my final charges, I returned the equip ent early

Rating:

4.0

Dropped off after hours but key drop was easy process and paperwork finalized first thing the following morning.

Rating:

5.0

Great guy. Super nice. Easy transaction!

Rating:

5.0

Trailer could have been swept out before I rented it. I swept it out before returning the trailer.

Rating:

5.0

Great location and great service! Thank you.

Rating:

5.0

The girl that weighed out on me was absolutely great I really appreciate her

Rating:

4.0

It was after hours, so didn’t go in the store

Rating:

5.0

Went out of their way to help me.

Rating:

4.0

I was only down 2 gallons of gas and they charged me for 5 And that didn't seem fair but everything else was excellent

Rating:

5.0

Easy access and good people to deal with

Rating:

5.0

Everything was fine.

Rating:

5.0

Nothing, Perfect! Awesome customer experience.

Rating:

5.0

This was my first rental experience with uhaul. The place I rented from in Grayling were incredibly helpful and thorough. They even warned us about the upcoming blizzard/storm to make sure I was aware. I will rent from them again!

Rating:

5.0

When we arrived the previous renters were late returning the equipment. The worker went above and beyond to try and get them to return the equipment immediately, even offering to drive to their home and help them hook the trailer up. We were briefly inconvenienced at NO fault of the store nor uhaul, and we would definitely rent from here again due to the wonderful customer service received!

Rating:

5.0

The man at the facility was very helpful! We couldn't find the sleeve for the hitch. He was quick with multiple locations we could go to to remedy our situation. No rush for return to pick up the trailer. Very positive experience

Rating:

5.0

Make sure the box inside is clean mine had oil on the floor deck from last person who rented it I cleaned it up and reported it when I dropped it off in Alma Mi

Rating:

5.0

This has to be my top 2 experiences renting a Uhaul. Knoxville and here have been the best customer/friendly service.

Rating:

5.0

Friendly service.

Rating:

5.0

Had a family emergency had the trailer for one extra day an got charged a late fee. 🤢

Rating:

5.0

Easy pick up and drop off.

Rating:

3.0

First thing employee said was "did you take my lock?" Then after pulling up rental agreement stated, "you're returning the truck early--you know you don't get a refund."

Rating:

5.0

I dropped off after hours, so have no info about this location other than the signage was clear and the location was convenient. But as for the after hours drop off, I feel like u-haul owes me a paycheck. The app instructions had me doing their employees job.

Rating:

3.0

Stop over charging for miles! I went 81.2 miles and was charged for 100!!!!!!

Rating:

5.0

The items we ordered were not available. This was a problem since there was no moving dolly! Also, the truck size was wrong. All clean, but not according to the online order.