Customer Reviews for Piney Grove Mini Mart
(U-Haul Neighborhood Dealer)

711 reviews

2201 Piney Grove Wilbon Rd   Holly Springs, NC 27540

(919) 586-8114

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 586-8114

2201 Piney Grove Wilbon Rd
Holly Springs, NC 27540

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I was overcharged. I rented the truck Monday, drove it home which is about 5 minutes away. I parked the truck and loaded it up. I didn't drive the truck again until Tuesday morning. I went no more than 25 miles at the most, and they charged me for 78 miles. It was partly my fault for not looking at the mileage when I first got in the truck, but I was not expecting this to happen. Needless to say, I will not be renting from Uhaul again. I was very disappointed. Everyone who does rent one, check your mileage,take a picture, so this does not happen to you.

Tonay C. 
Rating:
2.0

Very good service

BEN H. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
3.0

Customer did not leave a comment.

Taylor H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Will definitely use their services again

DENISE O. 
Rating:
4.0

Only complaint is written a 6 by 10 trailer has no Jack and manually have it to pick it up to put on the truck absolutely sucks he sucks I tried to rent it for 24 hours I hurt my back putting it on there and took 24 hours to get over it so I end up having to rent I at 2 days because of no way to pick it up

STEVEN E. 
Rating:
3.0

Customer did not leave a comment.

Eshan S. 
Rating:
3.0

Customer did not leave a comment.

ELLEN S. 
Rating:
4.0

Customer did not leave a comment.

Trevor K. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

Customer did not leave a comment.

Jason S. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

ROBIN S. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Good job and fast service nice people

NASSER S. 
Rating:
3.0

Customer did not leave a comment.

SANDRA L. 
Rating:
3.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Second rental from this location. Love them

MICHAEL G. 
Rating:
5.0

The gas was well below a quarter of a tank when picked up yet well over a quarter when I returned; was told I would receive a discount for this - disappointed this did not happen!

Denis J. 
Rating:
3.0

The pictures that were supposedly of this unit were either very very old or of a previous iteration of the trailer. The owner was very rude about me being slightly late for picking up a trailer that I had checked in online, paid for and was 1 hr late picking it up. He said he tried to cancel my rental so he "could book it again". The trailer wiring was in very poor shape and the trailer had no "running lights" operating. The right brake light was intermittent. I secured better wiring for my safety. The securing straps were frayed and unusable. The chains, hitch point, and sliders all desperately need lubrication. And finally, at least two of the rims were bent and the trailer vibrated at speeds.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

stacy C. 
Rating:
5.0

Customer did not leave a comment.

JERRY P. 
Rating:
3.0

Uhaul smelled like animal urine and the tow dolly had a slow leak that needed to be filled 5 times throughout my drive

Christopher F. 
Rating:
5.0

Friendly and easy to work with.

CHRISTOPHER L. 
Rating:
5.0

Customer service was great.

Lyle B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

DEEDEE B. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

paul L. 
Rating:
5.0

Hi, UHAUL app was not working while I tried to end the return step. Regards

Luis L. 
Rating:
3.0

Customer did not leave a comment.

JULIA A. 
Rating:
4.0

The Unit I rented had missing tie downs hook rings in the rear of the unit. it also was an old model and did not have the rails that you could hook stuff to on the walls. Overall, my belief is that this unit should be updated or taken out of commission. Thx, HUGH CARPENTER (919) 995 -1201

HUBERT C. 
Rating:
5.0

Nice people at the location. Easy transaction. I don't understand the $1.28 charge on my invoice.

CHRISTOPHER L. 
Rating:
1.0

Corporate is a joke and blame it on the pickup and drop off location and tell you one thing and do another very highly recommend these idiots to move Joe Biden out of the White House though other than that do it yourself or hire someone who knows what they are doing and give you the right quote upfront instead of waiting till you pick up the truck

James W. 
Rating:
5.0

Customer did not leave a comment.

NATARSUS M. 
Rating:
3.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
3.0

The vehicle hadn't been vacuumed out – there was still dog hair in the passenger seat from a previous user. The right windshield wiper blade was torn. Otherwise, the vehicle was fine.

Michelle C. 
Rating:
5.0

Service was great and they were extremely helpful and friendly.

Audrey K. 
Rating:
1.0

This location is absolutely HORRIBLE. Their lack of service to the customer was extremely poor. I ended up breaking my leg (actually breaking my leg) and going to the Emergency Room off of lack of any personnel reviewing or telling me how to get out of my car once on the dolly. I am really considering suing this location as well as UHAUL for no instructions or assistance. In addition, once I was released from the ER I returned to find the tire flat which I had to find resources to pump up myself. TERRIBLE TERRIBLE DO NOT RECOMMEND. THEY WILL NOT HELP YOU!

Karen C. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
3.0

Customer did not leave a comment.

KENT W. 
Rating:
5.0

nice man that did rental process for me and it was easy to check in and out

PRECIOUS-PEARL J. 
Rating:
5.0

the original pick up site 1702 Mechanical Blvd did not have trailer. They did nothing to help us other than tell us to call 800 number for U haul. We waited on the phone for 40 mins before getting a representative. She was nice and took care of us, but the whole picking up a trailer was a nightmare.

MARK H. 
Rating:
5.0

Great customer service

ROSS C. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Let me by a 6x12 trailer from you

RONNIE H. 
Rating:
1.0

Man felt as if I was incompetent to attach the trailer even after being told it was under control. Explained there was a mistake for what I was charged for and was told that it would be changed and refunded and has not been.

THERESA B. 
Rating:
2.0

The truck had trash and hair clips in it and the steering wheel was very greasy. We reserved a 10 ft truck because the website said it had a ramp but it didn't so we had to switch to a 15 ft at the store.

ROBERT L. 
Rating:
2.0

Dirty truck with maintenance lights on and I was afraid the entire time that the truck was going to break down! Would NOT recommend

CHARLENE V. 
Rating:
3.0

The truck had some trash in it...no biggie. The AC stunk like cigarette smoke. I had to turn it off despite the warm day. One package of furniture pads was wet and dirty. The gent that rented me the truck was cordial but he was not wearing a mask inside the business, in violation of the state mask mandate.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

Courtney D. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
3.0

Dropping this pos truck at this location was easy.

Michael W. 
Rating:
2.0

The Windshield wipers were bad and the transmission barely shifted. The outside of the truck was filthy. Even though the instructions said I needed to get the keys from the truck, I still had to go inside.

James C. 
Rating:
5.0

Nothing. It couldn't have gone any smoother.

Charles M. 
Rating:
3.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
4.0

Customer did not leave a comment.

JAMES T. 
Rating:
3.0

I had a reservation at Buckhorn Duncan General Stor and I was several hours late. They rented to another customer but they did not give me a courtesy call or nothing. Agent reserved what I needed at a location less than 10 minutes away and when I got there, what i had reserved was hooked up and leaving.. what is the purpose of a reservation if y'all can't honor it. I was unable to successfully make my move because of the deceptive practices in your industry.

DOROTHY L. 
Rating:
5.0

Customer did not leave a comment.

RENE G. 
Rating:
1.0

I was 2 hours late on a sunday afternoon on a return and was charged a full day rental ,I think that is a little redicules, If you are that cheap guess I will need to find someone else to do business with.

SHERMAN W. 
Rating:
5.0

Friendly and helpful made sure trailer was secure before he let me move the trailer. I will definitely use them again.

ROBERT T. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Brenda P. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Not a thing! The gentleman who I dealt with was understanding and kind. It was very much appreciated.

PAULA W. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
2.0

So yes they guy was nice and the truck was clean. I'm pretty sure the truck was smoked in. I had a hard time using the key in the ignition. It worked but a few tries. Honestly the guy was nice but the location and environment was smoky, run down, and not something I would want to bring my childern to.

ADAM S. 
Rating:
1.0

I've already filed a customer compliant. I'd stop letting this place rent my equipment and ruining my good name

ERICA B. 
Rating:
5.0

Customer did not leave a comment.

TISHA T. 
Rating:
5.0

This location was so easy to make a reservation and interact with.

ROBERT H. 
Rating:
5.0

Always great service from this location

Richard K. 
Rating:
3.0

Customer did not leave a comment.

kevin F. 
Rating:
3.0

Wear a mask

david B. 
Rating:
3.0

After having such a hard time with uhaul and literally wasting all of my Saturday we dropped off the uhaul the same day as we were charged fir extra miles. We were literally over by 1 mile and was charged for it. Completely asinine if you ask me but yep my whole overall experience sucked.

Jeraldine S. 
Rating:
5.0

N/A

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

joseph D. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

Excellent experience and customer service!

Lisa H. 
Rating:
5.0

The location made it fun to be there. The gentleman that set me up and checked me out at the end was very pleasant, helpful and personable and fun. With associates like him it is a pleasure to rent a large truck that do not enjoy having to drive. His personality made my day a better day.. Thank you so much

FRANKLIN B. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
5.0

It was a very nice experience! Very good customer service.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

PIOTR K. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
1.0

The location told me they did not have the appliance hand truck after I got there and offered no solution. The man checking me in was vulgar. He dropped an f bomb in front of me. The truck was filthy and smelled terrible. I have pictures. It was so bad I had to wash my clothes after I finished the move. This was a horrible experience.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

MERRY P. 
Rating:
4.0

Pleasant personality and helpful For the rental

SAMUEL B. 
Rating:
5.0

A governor kept the speed to 75 mph, which I understand. Sometimes, when passing, more speed was needed.

paul S. 
Rating:
3.0

Customer did not leave a comment.

GEORGE O. 
Rating:
3.0

Customer did not leave a comment.

Ricky B. 
No reviews have been submitted for this location.

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