Customer Reviews for Piney Grove Mini Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Piney Grove Mini Mart

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Frank M. on

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MICHAEL M. on

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Carl R. on

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Kemonte B. on

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robert b. on

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TARA D G. on

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The location was nice and the representative was nice. The only thing I would say is the price could’ve been a little lower. I expected to pay at least $10 less

ALLEN R. on

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Floor was dirty. I had to sweep it out before I could load anything.

deanna m. on

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Location was changed at the last minute. It took 30-45 minutes to check out. I was charged for moving blankets and didn’t receive them. I was handed keys w/ the truck # on it and sent to a lot to find it on my own. No one did a walk around for damages. The printer wasn’t working so no paperwork was provided to show what I was paying for. When I called back on 11/6/17 to let them know the lady at the drop off location informed me blankets were not turned in and I explained I didn’t receive them, the same young lady who took forever to check me out indicated she didn’t know how to fix this and told me to call uhaul customer service which I did.

donald g. on

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everything at this location was very good.they had just what i needed.check in and check out was very quick and easy

David P. on

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easy and excellent location to work with.

Frank M. on

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Christopher M. on

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STEVE L. on

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Molly B. on

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My reservation was sent to this location after the original location I chose did not have the equipment I selected. The man working at the mini mart was the only staff on-site, and he was unwilling to help me attach the trailer to my vehicle. He said he was not responsible for helping me. I have never been to a Uhaul location where someone did not help me attach to my vehicle, check the lights, etc. before driving off. Luckily, my husband was with me and could lift the trailer onto my hitch, otherwise I would not have been able to do it myself. I felt very uncomfortable driving off without knowing if my hitch was 100% secure or not. After we had lifted the trailer onto the hitch, the employee did come out and look very briefly and helped attached the chains, however, I still did not feel confident about how we were expected to figure it out ourselves vs. having a Uhaul employee assist. Before we left, we were also told to just bring it back when we were done and back it up into the space we got it from, no final check out or help detaching as well. Very poor customer service.

Frank M. on

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Only problem I had is that there was NO Seatbelt for the passenger!!! In North Carolina EVERY seat MUST have a seatbelt !!!!

LARRY SPARKS G. on

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Lance W. on

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Very friendly and great to work with

David W. on

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Christina B. on

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Richard S. on

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Richard C. on

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Brian L. on

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Unexplained charges. Odometer was off. Charged me for fu l when it was full upon return.

debbie w. on

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pedro m. on

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david w. on

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Ted G. on

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Seth B. on

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The person keeping the desk was rude and dishonest. He intentionally overcharged me on gas and did so without allowing me to recheck his view of the odometer. I'm very disappointed with this specific drop-off location.

William D. on

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Stan V. on

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DAVID W. on

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Was unable to give me a return receipt at the drop off time as there was an issue with original paperwork. It was emailed to me so I guess it's all good now.

Benedetto S. on

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The truck seemed to be slipping when going into gear.

Lyn H. on

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There was no one to help get the trailer off the hitch on my car! I(senior citizen) had to lift it off myself.

Andrew S. on

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Email from head office confirming the return took too long. Needed more details also. 2 emails neither indicated which equipment was returned.

Levi H. on

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BRUCE N. on

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Zeke M. on

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Using cell phone to rent/pick-up and return was very convenient. Thank You!

MARCELO D. on

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Uhual makes rental easy and fair price. Thanks

paul n. on

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Kathy H. on

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Jim V. on

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No improve is needed, just needed to say the 4x8 traveled beautifully behind my LEXUS SUV!

MIKE S. on

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You people better get your collective heads out of your asses and ask for ID, but above all, quit allowing this individual to use MY EMAIL ADDRESS. I live in Canada, and am not in NC, but if I have to come to NC to straighten this out, I surely will, and the cost of travel, lodging, and gas will be charged to U-Haul in a lawsuit. Now delete my email from your system immediately. I'm quite fed up.

SCOTT G. on

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good customer service.

Adrielle A. on

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Great experience! Clean truck!

Deborah K. on

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Christopher S. on

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don m. on

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Linda T. on

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I requested 24 hour rental, I was a little late returning, but was charged for 3 days, rental and 3 days pad rental for pads that I didn't even use. I sent email and no one responded. I had reserved our truck at a different location because I had heard other stories about this location, and UHAUL called and changed my location. As a single mom, moving with 4 children our budget is very tight and this extra cost makes it almost impossible for us to move in our time frame. Please HELP

Angela C. on

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linda w. on

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KURT L. on

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I booked a 3 day rental and the owner called me yesterday telling me to return it by 10am on the 2d day. I queried him and he would only offer the explanation that it had to go to Virginia. I said I booked 3 days and he responded "as long as it's back tomorrow (day 2)". The trailer got overbooked with no apologies or explanation from the owner. Not the call I wanted or expected in the middle of a move....

Jeff H. on

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rick b. on

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Very polite and helpful representivie, very convenient store.

William K. on

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This was not the original drop-off location. I called to get information on choosing a different site after hours. Telephone customer service was terrible. Long hold time and received no help.

Brian F. on

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Local uhaul was excellent despite the fact that I had to call twice and receive not so friendly or helpful service from " customer service " who told me twice they were slammed and wouldn't be able to find anything because it was the first weekend in May . It actually was the last weekend in April guys . For real ? What makes this weekend so busy ? Weekend of may 12th should be your busiest when the college folks leave . Seriously ?

Bernard B. on

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Michael S D. on

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Overcharged, check in lady said it was dispatched but we cancelled due to the over charging. Called customer service & it was supposed to be cancelled & refunded but found out later it wasn't. Still have not been refunded the full amount. Very upset! Will never use uhaul again

CRAIG N. on

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Great location for me

Julie W. on

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Allen R W. on

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Leslie W. on

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JOSEPH G. on

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MICHAEL A. on

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Kristi S. on

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They charged me double and I brought the the truck back clean and filled with gas

Raymond B. on

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attendant never left the desk. gave me a number for the trailer and told me to make sure I took the right trailer.

MATT W. on

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STAN B. on

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The owner was very rude and obnoxious. He also told me that he only rents from 8 to 3 at his location. Well, I have rented from that location before and always after 3 p.m. The gentleman was very rude, and it was not a good experience for me.

RAY C. on

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All worked good.

cletus y. on

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Jeff N. on

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WILLIAM R. on

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Phillip Y. on

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Mathew T. on

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James B. on

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They should be very aware of the mechanical condition of their vehicles, especially for those going on one-way trips.

Dawn C. on

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Diona T. on

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The process was very quick and easy. No wait times. We'd definitely use them again!

james m. on

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No and the reason why I received a phone call in this morning saiding been that I have not return the truck on time was going have to pay other person rental, I know about paying for another day which I didn't mind. But to be told this i will not be using that location again.

theodore s. on

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Sydney M. on

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Robbie H. on

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jan k. on

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Very expensive for the total rental. I needed a rental on short notice for an overnight move and was unable to reseach properly, this was my fault. I found the cost to be excessive. Would not use uhaul again.

matt v. on

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Fast and friendly service, highly recommend this location.

charles g. on

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George C. on

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greg r. on

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Also a one man show. Had to wait a while to drop off.

EMILIO M. on

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Cornell C. on

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Very easy to rent equipment from

Jeffrey B. on

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