Customer Reviews for Piney Grove Mini Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Piney Grove Mini Mart

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Kathy H. on

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Jim V. on

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No improve is needed, just needed to say the 4x8 traveled beautifully behind my LEXUS SUV!

MIKE S. on

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You people better get your collective heads out of your asses and ask for ID, but above all, quit allowing this individual to use MY EMAIL ADDRESS. I live in Canada, and am not in NC, but if I have to come to NC to straighten this out, I surely will, and the cost of travel, lodging, and gas will be charged to U-Haul in a lawsuit. Now delete my email from your system immediately. I'm quite fed up.

SCOTT G. on

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good customer service.

Adrielle A. on

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Great experience! Clean truck!

Deborah K. on

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Christopher S. on

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don m. on

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Linda T. on

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I requested 24 hour rental, I was a little late returning, but was charged for 3 days, rental and 3 days pad rental for pads that I didn't even use. I sent email and no one responded. I had reserved our truck at a different location because I had heard other stories about this location, and UHAUL called and changed my location. As a single mom, moving with 4 children our budget is very tight and this extra cost makes it almost impossible for us to move in our time frame. Please HELP

Angela C. on

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linda w. on

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KURT L. on

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I booked a 3 day rental and the owner called me yesterday telling me to return it by 10am on the 2d day. I queried him and he would only offer the explanation that it had to go to Virginia. I said I booked 3 days and he responded "as long as it's back tomorrow (day 2)". The trailer got overbooked with no apologies or explanation from the owner. Not the call I wanted or expected in the middle of a move....

Jeff H. on

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rick b. on

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Very polite and helpful representivie, very convenient store.

William K. on

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This was not the original drop-off location. I called to get information on choosing a different site after hours. Telephone customer service was terrible. Long hold time and received no help.

Brian F. on

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Local uhaul was excellent despite the fact that I had to call twice and receive not so friendly or helpful service from " customer service " who told me twice they were slammed and wouldn't be able to find anything because it was the first weekend in May . It actually was the last weekend in April guys . For real ? What makes this weekend so busy ? Weekend of may 12th should be your busiest when the college folks leave . Seriously ?

Bernard B. on

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Michael S D. on

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Overcharged, check in lady said it was dispatched but we cancelled due to the over charging. Called customer service & it was supposed to be cancelled & refunded but found out later it wasn't. Still have not been refunded the full amount. Very upset! Will never use uhaul again

CRAIG N. on

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Great location for me

Julie W. on

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Allen R W. on

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Leslie W. on

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JOSEPH G. on

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MICHAEL A. on

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Kristi S. on

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They charged me double and I brought the the truck back clean and filled with gas

Raymond B. on

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attendant never left the desk. gave me a number for the trailer and told me to make sure I took the right trailer.

MATT W. on

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STAN B. on

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The owner was very rude and obnoxious. He also told me that he only rents from 8 to 3 at his location. Well, I have rented from that location before and always after 3 p.m. The gentleman was very rude, and it was not a good experience for me.

RAY C. on

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All worked good.

cletus y. on

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Jeff N. on

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WILLIAM R. on

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Phillip Y. on

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Mathew T. on

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James B. on

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They should be very aware of the mechanical condition of their vehicles, especially for those going on one-way trips.

Dawn C. on

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Diona T. on

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The process was very quick and easy. No wait times. We'd definitely use them again!

james m. on

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No and the reason why I received a phone call in this morning saiding been that I have not return the truck on time was going have to pay other person rental, I know about paying for another day which I didn't mind. But to be told this i will not be using that location again.

theodore s. on

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Sydney M. on

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Robbie H. on

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jan k. on

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Very expensive for the total rental. I needed a rental on short notice for an overnight move and was unable to reseach properly, this was my fault. I found the cost to be excessive. Would not use uhaul again.

matt v. on

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Fast and friendly service, highly recommend this location.

charles g. on

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George C. on

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greg r. on

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Also a one man show. Had to wait a while to drop off.

EMILIO M. on

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Cornell C. on

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Very easy to rent equipment from

Jeffrey B. on

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Becky V. on

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Alexander H. on

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Dee M. on

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The rate and price quoted online was near twenty dollar difference when I returned truck an hour later and not more than twenty miles usage. But it's okay just be a couple dollars difference from online reservation and actual rental rate.

Lois M. on

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Sean F. on

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Process was smooth as i checked in online. My vehicle was ready. the location was convenient. Clerk was personable and easy to work with.

Tim W. on

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Frank D. on

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ROB P. on

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allows aok for long trips a better radio would be good, but not necessary a radio headphones allows improved listening the dhal moving equipment was fine

amy r. on

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Merry B. on

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The guys were very nice, and the truck itself was clean. The blankets were wet and smelled moldy which made everything in the truck smell moldy, which was disgusting. If I'm spending money on these blankets they should be clean and dry.

Thomas K. on

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This location charged me for 4 gallons of fuel ($15)when I drove the truck 22 miles and put in 3 gallons of fuel in before returning it, at that rate the truck consumed 7 gallons to go 22 miles, 3mpg don't think so. The cargo area of truck also was very dirty!

Carl S. on

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Kevin V. on

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UDIT M. on

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This location rented a truck to another customer and used my account to record this rental. When I called the store they said that not to worry about it and hung up on me. I then called U-Haul customer service and they did take a note of my complaint but did not seem serious about my complaint. I personally take ID theft very seriously and if I cannot trust a company with my personal information, they will never get my business again.

john s. on

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Juan Q. on

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Justin and Garry from We Haul Movers did an outstanding job.

HOLLY S. on

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We returned the truck about 30 minutes after the 24 hour mark due to Hurricane Matthew and were charged for an entire extra day. As a local 501(c)(3) nonprofit every dollar counts and this seems very wrong to charge for this extra day due to the horrible weather we went out in order to return the truck.

marianne h. on

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the back tire had 2 cuts in it. I returned a day early and feel I should be reimbursed. Thank you

ROBERT T. on

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Paul D. on

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Quick & easy. No problems.

Trent R. on

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CHARLES L. on

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The daily rate for the vehicle was fine, the mileage rate was to high.

donna b. on

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CAROLYN K. on

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Brian L. on

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Nothing- no issues at all

Melanie A. on

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louis j. on

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Billy T. on

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Explain the damage form before you ask the customer to sign.

Katherine I. on

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victor o. on

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First of all I made early reservation. From Raleigh nc to Dallas.reservstion number 89694578. I supposed to pick the car at Raleigh. Then they send me to Garner then they sent me to Holly springs. Now I m looking at my card history they charged me twice $1473.94 was the price. They charged me that and also they charged me $1666.24 again. Now my card is maxed out and I can't use the card until I call to file complaint. The whole service was ridiculous and very poor. I have to install the tow trolley myself because the guy at the location couldn't install it. I am not using uhaul ever again and will let all my friends know about this horrible experience.

mark c. on

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uhaul made me travel 2 states and 250 to pick up my truck. worst rental truck company ever.

PETER L. on

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lance c. on

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Jessica W. on

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The storage shed program with Uhaul needs to be better. It is hard to find anybody who takes it, and if they do, it is for very large sheds. This has nothing to do with Piney Grove location. They were great!

David M. on

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Ralph B. on

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Couldn't print out my contract, so had to travel without one. Asked if I could leave a company van on the property to be picked up in 2 days. Was told yes. I asked that he make sure all following workers be told he said NO PROBLEM. My boss calls and asks "Why is the van abandoned?" Someone called him that hadn't been told! Not fun!