Customer Reviews for Pinnacle Storage 3rd St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pinnacle Storage 3rd St

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Brian D.
Rating:

Customer did not leave a comment.

Synetta T.
Rating:

Customer did not leave a comment.

Alfred L.
Rating:

Quick drop off, very nice rep.

Melody B.
Rating:

Customer did not leave a comment.

Julie D.
Rating:

Employee was very helpful and friendly

Walter W.
Rating:

Customer did not leave a comment.

RANDY R.
Rating:

Customer did not leave a comment.

Kenneth K.
Rating:

Nothing. Joe Coves is a professional at what he does. He is a gem of an employee. Pleasure to work with !

William B.
Rating:

Customer did not leave a comment.

David K.
Rating:

I could not get logged in to turn the truck back in after hours. I attempted several times and finally called the 800 number and talked to someone at corporate who said they would put a note on my account to not charge me the $20 for not turning it in correctly. I have not seen whether or not that happened. Waiting for my bill to confirm.Other than that it was great.

Rolie W.
Rating:

It was efficient and I was pleased.

Dylan S.
Rating:

Customer did not leave a comment.

Brian P.
Rating:

Customer did not leave a comment.

Erika T.
Rating:

Customer did not leave a comment.

Gerard I.
Rating:

Customer did not leave a comment.

Francis O.
Rating:

Perfect drop off location Thank you

Douglas M.
Rating:

Everything was amazing.

MARK E.
Rating:

Customer did not leave a comment.

William O.
Rating:

The gentlemen who helped us at Pinnacle Storage were wonderful and very helpful. However the U-Haul app and website were both down and working incredibly slow, the reservation we made had to be transferred to a different location because the first location could not access their computer. Then at the second location the website continuously denied our card or simply wouldn't load and caused us to be there waiting for a website to load for over 2 hours and majorly delayed our moving and packing and was quite an inconvenience. The employees were wonderful but I wouldn't recommend U-Haul to anyone, we were supposed to start our move at noon and weren't even able to get started til 3 PM. We did what we were supposed to by reserving in advance and using the app but were still delayed hours. Very frustrating experience for us and the employees at Pinnacle. Again the employees were kind and patient and we appreciated their help.

Rhett B.
Rating:

Customer did not leave a comment.

Michael C.
Rating:

Nothing, the young men working there were great , nice to meet someone that values customer service

Juanita F.
Rating:

Customer did not leave a comment.

VINCENT P.
Rating:

Customer did not leave a comment.

CAMEL F.
Rating:

Customer did not leave a comment.

Gregory S.
Rating:

Customer did not leave a comment.

JAMES T.
Rating:

My girlfriend was told at pickup that there would be a $100 deposit refunded at drop off. That did not occur. We were then told it would be put back on the card it was charged to within a couple of days. That also did not happen. I then left a voice mail for the district manager whose name and number were listed at this location and never received a return call. Brutal service. Or lack thereof.

Marina G.
Rating:

Customer did not leave a comment.

Zachary N.
Rating:

Customer did not leave a comment.

Paul S.
Rating:

The staff was super helpful and were very nice. I would rent from this location again.

Joseph B.
Rating:

Customer did not leave a comment.

Quenby K.
Rating:

The person who rented the vehicle to me was very helpful and personable, unlike previous experiences. The person at drop_off, no complaints either.

Daniel B.
Rating:

This was by far the BEST EXPERIENCE I have ever had with renting a vehicle. I would GLADLY rent from this location in the future. Staff person was personable and professional, transaction was quick and very smooth, truck was immaculate.

SONIA H.
Rating:

Customer did not leave a comment.

Kathryn H.
Rating:

Customer did not leave a comment.

Alejandro D.
Rating:

Customer did not leave a comment.

Raymond B.
Rating:

Customer service was great and everything perfect. Thanks

DONALD Q.
Rating:

I drove around all place to find it is not a good location

Betty T.
Rating:

Customer did not leave a comment.

Charles K.
Rating:

The drop-off manager was very hospitable and made my return very easy.

jennifer L.
Rating:

Customer did not leave a comment.

Lara B.
Rating:

Great service, the guy that sold it to us was great.

Patricia G.
Rating:

Great and friendly service.

Tyrone J.
Rating:

Customer did not leave a comment.

Spence B.
Rating:

Customer did not leave a comment.

Terry C.
Rating:

Customer did not leave a comment.

Elizabeth B.
Rating:

No suggestions, received excellent service.

Bradford S.
Rating:

The gentleman working at the desk was extremely helpful, especially when I needed to make a last minute adjustment to the rental.

Jamie G.
Rating:

Joe was amazing for my first time renting a U-Haul! Extremely acknowledgeable and answered all my questions! Thanks Joe!

ROBERT T.
Rating:

Customer did not leave a comment.

Eva S.
Rating:

Customer did not leave a comment.

Mamie C.
Rating:

Great customer service

Dainya P.
Rating:

Customer did not leave a comment.

Jenifer S.
Rating:

Customer did not leave a comment.

Andrea M.
Rating:

Personnel was great!

Craig H.
Rating:

Very quick and easy drop-off...thanks!

Christopher G.
Rating:

Dolly was in cargo loose because retaining bracket was missing parts. Had to upgrade truck (at no additional charge) but the truck I got was dirty, smelled of cigarette smoke (ashes still in ashtray) and was horrible on gas. Approximately 10 miles from Virginia border, exhaust system failed creating a horrible (possible damaging) sound. Called emergency line three times and received horrible service from first two assistants. Third assistant seemed genuinely concerned but not very knowledgeable. Did not receive any resolution in three hours so I researched the issue, found that the exhaust pipe had rusted through after the catalytic converter and continued trip without assistance after ensuring that the damage would not adversely effect the engine. This was the second incident with Uhaul with less than favorable results. The previous week, I rented a 26' truck and car dolly and before I left the county, the fender on the car dolly became detached which shredded the dolly tire and created significant damage to my car. I was recouped most of the money spent on the car dolly but I am left with a car that has been damaged and the only response I was given was "file a claim". I don't know who to file a claim with. This move has been a disaster and unfortunately Uhaul was not the sole cause but had contributed a large portion of frustration and financial burden. I do not foresee recommending Uhaul services to anyone nor using these services in the near or distant future. The real shame of it is that I have not had any issues of this magnitude with Uhaul before and now I have experienced major issues on multiple levels in the span of two weeks with three different Uhaul providers. If you are interested in saving the company name or would like to hear the full and detailed summery of this disastrous move relating to your substandard equipment, please feel free to contact me via email at gilly0617@yahoo.com. I c an also provide pictures depicting the damage your equipment has caused.

Ed F.
Rating:

I was shown what I needed to know and asked if I had any questions.

Robert M.
Rating:

Customer did not leave a comment.

DAVID W.
Rating:

Nothing. Gentleman at the counter was very nice and efficient.

Catrecia B.
Rating:

Awesome customer service wished that I was good with names

Dean M.
Rating:

original location had only a much larger truck when I arrived for pick up. customer service # led me to a somewhat near Pinnacle Storage U Haul location where JOE WAS GREAT at fixing me up incredibly quickly with a more suitable vehicle. Pinnacle Storage, JOE on Wright Ave. in Wilmington, NC!!!! Give him a raise!

Julie M.
Rating:

Customer did not leave a comment.

Catherine M.
Rating:

There was an empty plastic bottle left in the van by the last renter. Not a big deal, everything else was a-ok.

janet M.
Rating:

Customer did not leave a comment.

JOHN W.
Rating:

Customer did not leave a comment.

Christopher R.
Rating:

First time I used this particular location and it was a wonderful experience.

Judy D.
Rating:

Customer did not leave a comment.

Thomas F.
Rating:

Customer did not leave a comment.

chad T.
Rating:

Customer did not leave a comment.

George C.
Rating:

Customer did not leave a comment.

Ian J.
Rating:

Customer did not leave a comment.

Omar S.
Rating:

Customer did not leave a comment.

Jessica C.
Rating:

Just dropped key in the box, did not step in or speak with anyone

Phil T.
Rating:

Customer did not leave a comment.

Letitia F.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top