Very helpful staff, fast service!
Kenneth F
Customer Reviews for Pinnacle Storage 3rd St
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! It was an excellent experience!
lisa pMandy at the front desk was amazing!
NICHOLAS RUhaul, your app really sucks. It couldn't identify the correct location I was at. I had to do the check in process through the website.
Michael FThe truck was ready on time and the app made it easy to access when the office was closed. Pinnacle has served me well in two locations now!
DAVID HNice, seamless experience. We will be using U-Haul from this location again.
Dawn RDon’t withdraw $100 if it’s not going to be refunded when returned.
damion lNeeds more staffing and also answer the phone
Anthony JLocation is very easy to reach and the environment is so users friendly I highly recommend this location for the staff as well as the facility making a stressful transition very peaceful and loving.
Franklin bI understand why the online renting is so intensive, but I was really annoyed by it, especially the gas part. I drove 5 miles total and was being charged for like an eighth a tank of gas. Next time I will do this in person if possible. Or I'll use another location if not.
Janica HI love this location and always use it because it’s exceptional. AMY is fantastic and an Angel for me always helping with all my moving and hauling needs. Don’t ever lose her—she’s friendly and knowledgeable, and you’re super lucky to have her! THANKS AGAIN
Stephanie Aall was good
Mark BThe cab of the truck needs a step. The average person will have a hard time climbing aboard. I injured my knee getting in. Second, the truck was VERY noisy and loud at highway speeds! There appears to be NO sound insulation in the cab. Beyond that the truck was in good shape mechanically and clean! Jay
Jay L100% customer satifaction
ANDREA JThis was a great experience. The customer service we received from Joe was wonderful. The business is clean and professional and easy to access. I recommend this place to anyone in the Wilmington area!
Deborah COnly complaint was the small size of the parking lot I was instructed to park the 26 foot trailer into. Not sure if I was penalized for using common sense and parking it safely on the side of the street safely .
Erick HI returned the truck with the same amount of gas I picked it up with, yet this location charged me $11.00 for gas , I found this extremely disappointing. It’s very confusing on fuel levels, don’t understand why you don’t require customers to return truck with a full tank like most other rental companies do? We had rented a Penske truck last month and will probably use Penske again due to above issues.
Scott WPinnacle is the greatest for renting. Staff is excellent—knowledgeable, efficient, kind, and friendly. I keep coming back because of the customer service. I love renting from this location over other car rental places! Thank you for your dedication!
Stephanie AGas was noted as full but it was not. I paid for gas I didn’t use. Put 12 miles on truck for a local move and it took 5 gallons of gas to fill it up to return.
Bernie BHad a great experience, no recommendations for improvement. The woman who was the attendant was very helpful and friendly!
Sherry MOur U-Haul rental experience couldn’t have gone better. The customer service was excellent and the truck was great!
Maria KYou can give the guy I there with the great hair; and paw print on his leg a raise. I don’t remember his name but he was amazing! Thank you :)
Jamille BUhaul truck was amazing. The movers I hired through the uhaul platform was not the best.
Hannah MThe manager was very rude when we tried to use the bathroom. They should really have one for customers in that business because customers have been traveling a long time on the road.
Bryan HBusy Saturday morning and the associate was was very pleasant, I waited a while since he was alone and I noticed he treated every customer very well
Brian HWe were in and out and done with the day! Thank you so much we will use you next time.
Garret PPinnacle is convenient and the staff is excellent. The prices are fair and reasonable. Equipment is available and clean.
Stephanie ATruck was a total death trap. Steering was horrible. Made a ton of front end noise. Smoked and drank gas and zero power with very little weight. We have used uhaul so many times but Budget from now on. Rather pay more for a well maintained vehicle I feel safe in.
Heather OAppreciate the prompt follow-up call!
KELLY WPinnacle is a great location with very reliable and clean trucks. The staff at the location is friendly and efficient. I am so happy it's conveniently near enough to my house that I can walk over and rent a vehicle whenever I need one. Thank you.
Stephanie AThe customer service was perfect. They answered all my questions and gave me helpful suggestions.
WANDA CThe lady that helped us was amazing, friendly and very helpful.
Isabell CThe staff is amazing and goes above and beyond to help you when you are stressed out moving and need help. They made accomodations for me to make a rental truck available to me on a moving day for this particular location I needed to rent from due to my disability and lack of transportation to any other location. I'm so grateful. I have rented and returned to this location several times and will continue to use them every month when I need a vehicle here for storage reasons and other purposes. Thank you so much!
Stephanie AVery friendly and helpful staff. Our truck was waiting and ready to go. Thank you!
Jimma WPersonnel was very nice and accommodating, but still charged us for the gas gauge difference even with photo to prove differently.
Sylvia MThe only complaint is the check engine light was on. I traveled 29 miles and used 5 gallons of fuel. 5.8 mpg seems to be extremely low and I wonder if the indicator light is showing a fault that would cause this.
Jeffrey LDropped off after hours. Nice
Jeffrey DTruck needed a front end alignment
Delores HThe facility was clean and the clerk was friendly. The truck was dirty inside and had debris in the cupholders. I tried to rent a dolly for my move and was told that they had none…only an appliance Dolly which would not really be ideal for me. The clerk told me the dollies they had were stolen and the company had yet to replace them. These are an important part of moving as you know. Pick up and drop off we’re easy.
Christy KSee above
william wLocation is very convenient to my residence. Staff is kind and friendly. Store is clean and comfortable. Rented truck was in excellent condition. Thank you!
Stephanie ADid not have the dolly I paid for in the truck, had to return to facility to pick it up.
Skylar FLovely office with friendly staff.
Wayne vVery smooth return, the lady at the location was very nice, everything went really well, without a glitch, highly recommend!
Stanislav DI spoke with Bryan from Pinnacle and since they are only a quarter mile from my rental, I asked if I could return there. He made sure I was a one-way and I had filled the gas tank, then proceeded to make it as easy as possible for me. Said I could bring the truck there, told me where to park it, and that I could put the key in the drop slot and he’d be able to access my rental contract from that. I walked home after doing so, and very shortly thereafter I received confirmation receipt for the truck return. It was the easiest part of the move and I’m grateful to Pinnacle.
Stephanie ANone.
noel sI dropped off after hours so I don't have much I can say about the location.
Mike DGreat experience as a first time Uhaul renter. This location is easy to get to, very clean, and the staff are extremely nice and helpful. I would highly recommend!
Angela TThis establishment was a little of my route for the truck need. Employee was great the truck was clean and operated well. My only issue was that this establishment was the only one open on sunday that had the truck I needed. Other than that all was good.
kevin MMore parking area for returned trucks would be better.
Robert LEverything was great! Trevor was super helpful and professional. Will definitely come back to this location.
Juanita AGreat customer service!!
Debbie KMy experience at Pinnacle Storage was excellent. I wish I could say the same for my entire uhaul experience. Pinnacle was the 3rd location my rental was moved to before finally getting my truck. The 2nd location I was moved to soon after making my original reservation was Uhaul 1823 Carolina Beach Rd. After having to wait for 25 minutes before anyone arrived (no one was there) to help me I was told my truck was rented earlier that day. I was given the largest truck they had which I refused to accept. The person working contacted the general manager. Despite several other 15’ trucks on the lot I was told that I had to go to another location. I was dropped off by my daughter and because of the long wait she left. I asked how to get to the place and I was told to get an Uber or something. Luckily the person working agreed to drive me over. Hats off to him. The frustrating thing is that you guys had no problem changing my reservation multiple times but giving me one of the other 15’ trucks on the lot was not possible despite me asking multiple times. Finally the truck leaked. I was completely soaked by the time I got to Raleigh. Customer service matters. I would not recommend uhaul to anyone and would have a difficult time using them myself any time soon.
Rodney G