Trailer Rental & Towing in Wilmington, NC at Pinnacle Storage 3rd St
(U-Haul Neighborhood Dealer)

78 reviews

211 Wright St   Wilmington, NC 28401

(910) 371-9670

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(910) 371-9670

211 Wright St
Wilmington, NC 28401

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 4 pm
Trailer Rentals

One-Way and In-Town Local Rentals in Wilmington, NC 28401

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

78 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Nothing

lester N. 
Rating:
4.0

Have a Large UHaul somewhere nearby!!!

Ronald D. 
Rating:
5.0

Quick drop off, very nice rep.

Alfred L. 
Rating:
5.0

Employee was very helpful and friendly

Julie D. 
Rating:
5.0

Nothing. Joe Coves is a professional at what he does. He is a gem of an employee. Pleasure to work with !

Kenneth K. 
Rating:
5.0

I could not get logged in to turn the truck back in after hours. I attempted several times and finally called the 800 number and talked to someone at corporate who said they would put a note on my account to not charge me the $20 for not turning it in correctly. I have not seen whether or not that happened. Waiting for my bill to confirm.Other than that it was great.

David K. 
Rating:
4.0

It was efficient and I was pleased.

Rolie W. 
Rating:
5.0

Perfect drop off location Thank you

Francis O. 
Rating:
5.0

Everything was amazing.

Douglas M. 
Rating:
3.0

The gentlemen who helped us at Pinnacle Storage were wonderful and very helpful. However the U-Haul app and website were both down and working incredibly slow, the reservation we made had to be transferred to a different location because the first location could not access their computer. Then at the second location the website continuously denied our card or simply wouldn't load and caused us to be there waiting for a website to load for over 2 hours and majorly delayed our moving and packing and was quite an inconvenience. The employees were wonderful but I wouldn't recommend U-Haul to anyone, we were supposed to start our move at noon and weren't even able to get started til 3 PM. We did what we were supposed to by reserving in advance and using the app but were still delayed hours. Very frustrating experience for us and the employees at Pinnacle. Again the employees were kind and patient and we appreciated their help.

William O. 
Rating:
5.0

Nothing, the young men working there were great , nice to meet someone that values customer service

Michael C. 
Rating:
3.0

My girlfriend was told at pickup that there would be a $100 deposit refunded at drop off. That did not occur. We were then told it would be put back on the card it was charged to within a couple of days. That also did not happen. I then left a voice mail for the district manager whose name and number were listed at this location and never received a return call. Brutal service. Or lack thereof.

JAMES T. 
Rating:
5.0

The staff was super helpful and were very nice. I would rent from this location again.

Paul S. 
Rating:
4.0

The person who rented the vehicle to me was very helpful and personable, unlike previous experiences. The person at drop_off, no complaints either.

Quenby K. 
Rating:
5.0

This was by far the BEST EXPERIENCE I have ever had with renting a vehicle. I would GLADLY rent from this location in the future. Staff person was personable and professional, transaction was quick and very smooth, truck was immaculate.

Daniel B. 
Rating:
5.0

Customer service was great and everything perfect. Thanks

Raymond B. 
Rating:
1.0

I drove around all place to find it is not a good location

DONALD Q. 
Rating:
5.0

The drop-off manager was very hospitable and made my return very easy.

Charles K. 
Rating:
5.0

Great service, the guy that sold it to us was great.

Lara B. 
Rating:
5.0

Great and friendly service.

Patricia G. 
Rating:
5.0

No suggestions, received excellent service.

Elizabeth B. 
Rating:
5.0

The gentleman working at the desk was extremely helpful, especially when I needed to make a last minute adjustment to the rental.

Bradford S. 
Rating:
5.0

Joe was amazing for my first time renting a U-Haul! Extremely acknowledgeable and answered all my questions! Thanks Joe!

Jamie G. 
Rating:
5.0

Great customer service

Mamie C. 
Rating:
5.0

Personnel was great!

Andrea M. 
No reviews have been submitted for this location.

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