The experience was a very best. From the lady that I made the appointment reservation with easy drop off convenient hours etc
WILLIAM D
Customer Reviews for Pinnacle Storage Of Southern Pines
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service & product - keep it up!
FRANK RGreat customer service. I was taken care of very quickly and given a clean reliable vehicle to drive. I had no issues at all and would recommend this location to anyone.
BENITA LService agent was excellent.
David PChecking in completion text was not received until I was already on the road. When I stopped 15 minutes later, the text option was already expired.
ARCHIE SI have rented U-Haul trucks before and this was my best experience by far! Angie was there for my pickup and return and was super nice and very efficient. Truck was clean and in good shape for having 85K+ miles on it. The store was very clean and well organized while being in an easy in and out location. Nice touch with the free water and snacks!! Thanks for the great experience
KEITH SWonderful service with a smile
PAUL SPinnacle is so kind and accommodating. Everyone working there is amazing! Thank you for your professionalism and kindness.
ASHLEY FAgents were wonderful.
ALLEN CThe lady running this location was so kind. It is all about your personnel
FRANKLIN GPinnacle is the best.
GREGORY BCustomer service was very good, van was easy to drive. Good place to rent a U-Haul from.
AMY GBest office to go to thank you Terri !!
MARIA BSTAFF VERY COURTEOUS AND KNOWLEDGABLE.
FAYE MThank you, great experience!
TAMRA FThe assistant couldn’t have been any nicer
Kathleen SAngie, the manager made the entire rental process seemless and and so easy. Absolutely fabulous customer service. We will use this location again and tell all of our friends the same. 100% satisfied.
Mitchell Kamazing best uhaul I ever used
JOSEPH DNot only was Pinnacle immaculate, the woman who worked there was wonderful! So was the customer service rep I called when my van I originally had signed up for wasn't there. It could've been a disaster I feel like because the van wasn't returned on time, but everything worked out great!
DEANNA CVery clean, friendly, and professional. I would go back to this location over and over.
John MNot a thing
KEVIN SThe windshield was filthy with dirt and dried bugs.
Ramondo SThe associate at the front desk was very helpful and accommodating. She did not know but I lost my mom that morning, so it was a blessing to be able to get the truck with ease.
DALE MThis location has great representatives that are very friendly, accommodating, and professional. I try to use this location when I can!
KERRY RThis was my second time in a month renting here. Needless to say I keep coming back.
Peter ZThe staff is exceptional and very friendly. The facility office is incredibly clean and organized and the trucks we have rented drive great with no issues. I highly recommend Pinnacle storage and their U Haul services.
STEPHEN PGreat customer service
Kenneth HExcellent customer service.
Eduardo ZExcellent new facility. Helpful and efficient staff. Very easy and fast drop-off.
Peter BThe staff was very pleasant and nice to work with. A true pleasure.
Charles MThe steel wires used to offset the weight of the loading door became non functional during our use, but the representative was attentive to this issue, and the lack of use came on our last short trip it was no big deal.
Thomas SAgent at the location was wonderful! She was very helpful and knowledgeable. She went above and beyond our expectations. Thank you
Henrietta LGreat service from booking to dropping back the truck. Angie was very helpful, accommodating and very professional. Nice job!
Christopher RThe rude so called customer service that I received there this week was so disappointing. I needed a truck to move store fixtures from different retail stores so coordinating. available pick up times online was convenient for me. After coordinating with managers, I ended up having to postpone the trip to the next day… The rude sales lady called and complained about that and threaten to cancel my reservation…really? Don’t call me early in the morning to give me a speech asking me why I didn’t get the truck…. I didn’t cancel the reservation so that should let her know that I still wanted the truck. I told her on the phone that I would be there at 2.. I think got a confirmation from a store that I could pick up the stuff later so I went online and changed my pick up time 2 hours later to 4:40pn. So on the way to get the truck a 30 minute drive I just happen to check my reservation and she went back and canceled it after I extended my pick up time online…so I had to end up making another reservation while I was driving on the road. I walked in and announced my name ..told Angie who was very friendly that I had a reservation.. The rude sales lady already had a customer. She was talking to her when she heard my name. She stopped talking to that customer and crudely said “ I cancelled your reservation.” you can tell by the silence that happened in the room, when she said that, and the look on Angie‘s face as well the other customer that it was simply rude… I getting ready to spend $100 in a truck. I feel like it’s very distasteful to be disrespected that way by a member of your staff. The only real redemption in my experience is the fact that the equipment was in great condition and Angie the other representative was very friendly and apologize profusely for coworkers, mishaps, and lack of training.. that rude since lady is driving your business away. I’ve been talking about it since I left the place.
Michael MSouthport drop off was exceptional as well as pickup in Southern Pines, NC
Randy BStaff went out of their way to meet my needs
John HThe truck I rented was cleaned and serviced but the mirror on the right side was not able to be adjusted. It could not be adjusted in or out and was a safety hazard. I could not see traffic on the right side when driving nor could I see the right side of the truck when backing.
Charles HEverythingwas fine
Ellen KI had a great experience and the agents were exceptional and friendly. They made me feel that they cared about me as a satisfied customer.
Robert LAngie was helpful,friendly and competent,lovely experience.
Peter LWindshield dirty…hard to see in strong sunlight.phone app difficult to navigate.
kaye PVery professional and friendly service.
Edward FThe cleanliness of the facility and friendliness of the staff was fantastic. The only thing I'd improve, if anything, is maybe providing a video (through e-mail? at the counter? but prior to arriving at the vehicle) to a customer who is new to the digitized automated self-inspection process because it was a little rough trying to figure it out through my phone.
Jerwin RYou guys are awesome!!The coolest staff ever!Everybody smiles and do everything they can to help you!I will be back in 6 months to move my daughter
Charles BI think Pinnacle and the clerk was excellent. However I am totally dissatisfied with the U-haul fee schedule. To advertise the charge of a small truck at $19.99 but then add so many fees that it really costs $81.00 is sinful. I used the truck a total of two hours and drove it a total of 19 miles. I was unable to open the gas cap so was unable to refill the tank. So another gas surcharge was added. I was unwise in my selection of U-Haul this time but look elsewhere for my future needs. And, yes, I will tell my friends and family to be more cautious than I was today.
Christine FAll was good for me. No complaints.
Christopher MThe only challenging component to the return was the app. I could not get the app to load well. It could have been my connection though.
Mary NNo one at location on arrival. Checked out by cell phone. Had to take lots of pictures. Kind of a pain since it wasn’t “after hours”.
David TTiffany was delightful and very helpful.
tom pThe overall experience was excellent. The staff there were very professional and made sure to explain everything I needed to know about the truck I was renting. I would recommend this location .
Felicia WThis brand new Pinnacle Storage facility is top notch as are their staff!
Nathan H