I have rented U-Hauls from Pinnacle in Southern Pines before and always had great experiences until this most recent rental. When I rented the truck, it had a windshield sunshade advertising it was $19.95 per day, and I was charged $29.95. Additionally, I had requested the truck for 24 hours, and two hours before it was due back, the location called and informed me I needed to have it back 90 minutes before the 24 hours had elapsed. I had planned to have it back at the time due and was still in the middle of my move. I really appreciate the area manager, Joe, reaching out to me and resolving the situation and offering me credit for the price discrepancy. I would give Joe 5 stars for his responsiveness and concern.
JOHN C
Pinnacle Storage Of Southern Pines
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Southern Pines, NC 28387
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Victor was fabulous!
BARBARA LI had to go twice and it was a great experience both times. All the staff was helpful and accommodating
RYAN KNothing.
PAUL SWe drove the vehicle 71 miles and filled the gas tank up afterwards. We were charged for the gas being at 1/3 of the tank when we returned it. There is no way driving 71 miles used 2/3 of a tank of gas and we filled it up. I responded to the receipt with my concerns and no one responded. I will not be using this location again. I've used other locations in my area before and had zero issues. This was the first time we didn't have a person onsite when we returned the vehicle and it resulted in an erroneous $60 charge that no one is trying to assist us with; fool me once shame on you; you won't fool me again.
JONATHAN W