Customer Reviews for Pinnacle Storage Scotts Hill
(U-Haul Neighborhood Dealer)

Rating:

5.0

The employees at Pinnacle Scotts Hill have been extremely helpful and go above any customer service i have seen at storage facilities. And I have rented at many facilities in several different states. We did have a issue with the initial truck operation, but they were able to replace with another truck quickly. definately reccomend this location. for storage and truck rental

Rating:

3.0

Hire and TRAIN your personnel before putting them in your store!

Rating:

5.0

Flawless experience!

Rating:

5.0

Emily was very helpful and made returning the car trailer very easy. She even helped me back it into the parking site and unhitch from my RV. I appreciate such great customer service!

Rating:

5.0

Easy drop off with no issues.

Rating:

1.0

The truck was delivered with less than a 1/8 of a tank of gas and after driving less than a mile the low fuel light came in.. You can make it better by refunding me the extra fuel need to operate the truck and next time make sure the truck is delivered to the customer full.

Rating:

5.0

CSR’s were very friendly and professional

Rating:

5.0

Got a thorough checkout on the equipment and safety. Very knowledgeable and courteous.

Rating:

5.0

Friendly staff and easy process, wouldn’t change a thing…

Rating:

5.0

Great service 👏

Rating:

5.0

Good, nice and clean location. easy to find! Friendly staff

Rating:

5.0

It was very easy to return the truck. Again, great customer service.

Rating:

5.0

This is a 10+ location. Super clean. Great customer service.

Rating:

5.0

This store treated me so kindly. I wish I could say that the equipment was well maintained but I was treated so well that I still want to give them 5/5 stars. I will be using this uhaul again the next time I need help moving.

Rating:

5.0

Emily was fantastic. She stayed with me every bit of the attachment procedure to ensure my safety. I appreciate that very much. If you wanted to improve, you might want to offer classes in backing up a vehicle with a trailer attached ha ha

Rating:

5.0

Don't actively solicit five star reviews from customers while they are still in the office and haven't picked up their equipment yet.

Rating:

3.0

The gas line reading was a little lower than what was showing on the initial take out, however I didn't notice this until I was some distance away from the facility, and wasn't about to return! Further, the latch to the cargo area should be explained a little to the customer on how to work, so that they're not pinching their fingers, etc.

Rating:

5.0

Nothing

Rating:

3.0

Should staff the location with someone who can connect the trailer without my help. If it was my wife picking up the trailer, it would not have been possible.

Rating:

5.0

No improvement needed. The person that checked me in was delightful and efficient.

Rating:

5.0

Catherine is very professional, friendly and a great asset to Pinnacle!

Rating:

5.0

Nothing., Catherine checked me in and did a great job I was very satisfied

Rating:

5.0

We relied on an agent to complete the reservation. The uhaul app failed to validate the location of site. Apparently the GPS pin is not quite aligned with actual location. The uhaul app also failed at a payment to book moving help.

Rating:

5.0

No cruise control on the truck, brakes and handling seemed not well maintained.

Rating:

5.0

Truck ran very rough. Glad I only had 10 miles to drive. It would have been painful to do a long drive in this truck.

Rating:

5.0

No problem, everything went great

Rating:

1.0

Got railroaded with fuel expenses. Truck got like 5 miles to the gallon.

Rating:

3.0

I needed the car hauler for one day and was charged for 2. Upon calling Customer (NO) service about it. They said ow well it it what it is. Maybe for the next guy care about your customers.

Rating:

5.0

I just dropped the truck after hours. No interaction with personnel.

Rating:

5.0

Nothing. This location and employees are fantastic. I’m always thrilled when they have the equipment I need.

Rating:

5.0

Easiest experience dropping off ever.

Rating:

5.0

Add a rolling jack stand to the trailer for customer ease of use.

Rating:

3.0

I payed a cash deposit so I expected cash back on my deposit and it was a cashless business

Rating:

5.0

Front desk staff were professional and very helpful.

Rating:

5.0

Nothing

Rating:

5.0

The UHaul truck share app is crap. We had to call to get it to work. It was a hassle.

Rating:

5.0

There was a problem with the contract which your representative handled very well. Nothing but good things to say about the experience.

Rating:

1.0

Accidentally filled it up to half tank instead of 1/4 tank of course they won’t reimburse you. Crazy they dint just keep it full. I think it’s deliberate. AC intermittently didn’t work. 100+ degree heat index not fun…

Rating:

5.0

Easy location.

Rating:

1.0

While drop off location was not necessarily an issue, the fact that I was forced to change my drop off location twice and at the last location it took me 30 minutes on the phone to get the drop off location right in the system. Not a good experience. When I returned the truck at the requested location, the person made me change drop off locations.

Rating:

5.0

Easy and fast. Very nice people and helpful.

Rating:

5.0

😊

Rating:

5.0

Very good experience. It would be better to have the vehicle full of gas and request that it be returned full rather than guess on the gauge level

Rating:

4.0

The young man working here was extremely friendly and helpful in telling us about the truck and the area we were traveling to,.

Rating:

5.0

Great person and great customer service.

Rating:

5.0

Easy pickup & drop off

Rating:

5.0

Such friendly service and so easy to drop off!

Rating:

5.0

Very nice UHaul location!

Rating:

5.0

The employee who helped us was so wonderful! The coffee selection was a nice added touch while we were filling out paperwork. We will definitely use this location in the future.