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Customer Reviews for Pinnacle Storage Scotts Hill
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I just dropped the truck after hours. No interaction with personnel.
Anibal BNothing. This location and employees are fantastic. I’m always thrilled when they have the equipment I need.
ELIZABETH HEasiest experience dropping off ever.
Kevin GAdd a rolling jack stand to the trailer for customer ease of use.
Chris SI payed a cash deposit so I expected cash back on my deposit and it was a cashless business
Stephanie WFront desk staff were professional and very helpful.
Shannon WNothing
Barbara WThe UHaul truck share app is crap. We had to call to get it to work. It was a hassle.
DARIN FThere was a problem with the contract which your representative handled very well. Nothing but good things to say about the experience.
Jim GAccidentally filled it up to half tank instead of 1/4 tank of course they won’t reimburse you. Crazy they dint just keep it full. I think it’s deliberate. AC intermittently didn’t work. 100+ degree heat index not fun…
HAMILTON WEasy location.
Douglas WWhile drop off location was not necessarily an issue, the fact that I was forced to change my drop off location twice and at the last location it took me 30 minutes on the phone to get the drop off location right in the system. Not a good experience. When I returned the truck at the requested location, the person made me change drop off locations.
Paul GEasy and fast. Very nice people and helpful.
KEITH P😊
John PVery good experience. It would be better to have the vehicle full of gas and request that it be returned full rather than guess on the gauge level
Curtis PThe young man working here was extremely friendly and helpful in telling us about the truck and the area we were traveling to,.
Paul ZGreat person and great customer service.
Joseph LEasy pickup & drop off
Chadwick BSuch friendly service and so easy to drop off!
Joseph JVery nice UHaul location!
Lori SThe employee who helped us was so wonderful! The coffee selection was a nice added touch while we were filling out paperwork. We will definitely use this location in the future.
Liam BStaff are friendly knowledgeable and helpful. Site is in great condition. Parking / trailer pick up and drop off area could be difficult when the parking lot is busy, but it worked fine for me this time.
Brenton MThis place has been awesome along my 2 month journey with them. On the 4 hour move. They gave us a truck that we didn't have to worry about traveling with. The Help were totally great with any questions I had. I would highly recommend them!!! Thanks guys!!!!
Ricky WFriendly knowledgeable staff, up to date equipment at this location, I wouldn't change a thing.
Estanislao CThe staff helped me, did a great job,
Ronald GThis location was so great! The man working couldn’t have been nicer. It was so clean inside. Highly recommend!!
Joshua HThe establishment was spotless. Everything in the building was clean, displayed professionally, an service tech was very polite an courteous. Best part of the rental experience was there service , would highly recommend them to my friends.
David WVery helpful staff!!!
Dennis CThe place and vehicle is exceptionally clean. The rental persons were knowledgeable, helpful and very friendly. The only place I will use if I have to rent again!!!
Kathleen RWilmington location told me I should have never been given the trailer to take one way that it was made to stay at the other store in Woodbridge and they told me the floor of trailer was in poor shape and I was lucky I didn't lose any of my stuff. I loved my experience with Wilmington, NC staff!
Linda SThe location was beautiful and she was very nice
Jim JAdvised about door and Geoff glad I did so he could repair it
Holly BDrivers side windshield wiper was useless. Should have been replaced before I drove it. Driving through a heavy rain storm made it difficult to see.
Mark MNeed larger parking area for equipment
EDWARD PTruck was dirty in cab and the truck ran terrible almost like it is missing and it sputters when accelerating
TYLER WFast service, very easy transaction
STEVEN RVery close and friendly. I wish more convenient for entrance and exit but newness and appearance made up for it. Lady was extremely nice and efficient.
Carrie BGreat team!
GEORGE M