Two women. Offered absolutely no assistance. Neither of them ever got up from their desk. Told me just to unhitch it and leave it anywhere. I told them I couldn’t back the trailer up. And they just kinda looked at me. Told me they weren’t not allowed to help. I am a 68-year-old woman. I ended up backing and going forward 26 times until I could get it in a position where I could take it off. They did not even offer to come out and help me take it off when I told them I had a broken hand. Get rid of those women, or do not use it as a drop off location.
ANSLEY F
Customer Reviews for Pinnacle Storage of Boone
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
fast and easy drop off
BONNIE GExcellent location, very friendly, super convenient, very new and clean office
GRANT CRussia in customer service was extremely helpful the last 2 times I rented a truck. Thank you very much!
CHARLES PExtremely friendly and beautiful new location
Jason CGreat service, clean and everything was ready for check in..
Jason CThey tried to help me, but they are new to dealing with rentals and somehow overcharged me and then didn’t give me the correct number of furniture pads so it looked like some were missing when I turned the truck in. I’m still try to get it sorted. Also my original reservation was totally messed up by logistics and I’ll never rent from you again- horrible experience all around! I’ll go straight to Penske next time!
Melissa A