Customer Reviews for Pioneer Gas Station
(U-Haul Neighborhood Dealer)

Rating:

2.0

I realize this location was just added to the U Haul family but the employee needed more training ,i dont think she was fully aware of what she was to do,,,took a long time to complete the pickup process,i agreed to take the offer of half price on the mileage used ,i live inn south London and have always use the location on Clarke road store as they are very fast and efficient and are very knowledgeable of what they are doing,i was told that the Pioneer location was new but they do need more training,,,as for the truck it had a warning that the rear right tire needed more air in the tire,that should have been looked at before the truck went out,,i did video of the truck for any damage and there was some issues mostly scratches but that is normal with any rental vehicle ,please forward this to the owner of the pioneer station, Thanks Bob

Rating:

1.0

It was so far out of our way. We passed three locations on our way here. We did not select this location but received a text to drop off here.

Rating:

3.0

Low air pressure on right rear tire alarm. Took 20 minutes to check in

Rating:

1.0

To start off, when we arrived (9:20am), we said we had a reservation. He grabbed his laptop and went on to do whatever he had to do. A link was text to me which did not work. When you took a picture like it had us do, it would go back to the start every time. Then eventually the phone blocked the camera for security. We tried on a second phone and it kept taking you back to the beginning every time. We couldn't understand what the worker was saying due to his lack of English speaking, which caused a little extra frustration. He proceeded to do the pictures on his phone and it still wouldn't work. He asked us several times for our names and phone numbers to put in the computer. After nearly 30 minutes, he called someone else for support which didn't help. I set our pick up time to be 30 minutes before our reserved time for the elevator for a move was now losing time. This work on the computer was now going on an hour since we arrived. We finally got the keys after an hour and 10 minutes. We went out to the truck and to say that it was dirty was an understatement. There was mud on both driver and passenger side. I wasn't expecting spotless but it would have been nice to maybe take out the mats and hose them down. The cup holder was disgusting to say the least. There was sticky dried liquid all over it and the dash was filthy. I can understand a little dust or dirt but this was terrible. I had a reservation number that I tried to show him but he didn't care about that. My husband was on with the corporate office for about 30 minutes during all this and that did nothing as well. I have to say that this was the worst experience that I have ever had getting a uhaul truck. I will not recommend this location to anyone.

Rating:

4.0

It was challenging to back the truck out of the initial parking space as the truck was parked up close to a bigger U-Haul truck that completely blocked my view of cars pulling up quickly to the gas pumps. Separating the trucks by a few parking spots would be much better.

Rating:

2.0

Truck was filthy in the back and the front all the tires except 1 was half flat no air pump at the location refused to switch the truck to a different one forced to drive that truck 3km in the opposite direction of where I needed to go to spend $20 on air for the tires so the truck would be safe to drive. Check in was disorganized as well.

Rating:

1.0

The inside of the truck was so dirty we had to use a snow shovel to scrape away the filth before we could use it. Fortunately we took photos because we were otherwise going to be charged a cleaning fee at the drop off location.