Customer Reviews for Pioneer Muffler 11
(U-Haul Neighborhood Dealer)

602 reviews

503 Basin St NW   Ephrata, WA 98823
(& 5th)

(509) 754-5339

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 754-5339

503 Basin St NW
Ephrata, WA 98823
(& 5th)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

GINGER Q. 
Rating:
5.0

The process was fast and efficient. I was on the road quickly with the truck I needed. Thanks!

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

The team are always helpful and friendly.

SARAH B. 
Rating:
5.0

Perfect rental

CHARLES S. 
Rating:
1.0

Customer did not leave a comment.

Carl R. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN HARVE B. 
Rating:
5.0

Customer did not leave a comment.

Trisha K. 
Rating:
4.0

Had no driving lights

Bill Q. 
Rating:
5.0

Great customer service

oralia C. 
Rating:
2.0

Customer did not leave a comment.

LISA F. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

The Cargo Van was easy to drive, perfect space for our move, the salesman was p

TRACY JANE C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

MASON R. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

irineo C. 
Rating:
3.0

office to process the pick up was very very small, No room to sign papers as muffler business really took up a lot of room.

derek W. 
Rating:
2.0

The location looked run down as fuck , and then you had to cross a busy through town highway to get to the truck after getting the keys.

Brian D. 
Rating:
5.0

Great help!

Carl W. 
Rating:
5.0

friendly, told my what to expect

Wilmer F. 
Rating:
5.0

Customer did not leave a comment.

GLEN B. 
Rating:
3.0

Customer did not leave a comment.

Donnie C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Nothing. Allen has everything covered. U-haul is lucky to have him

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

Offfice just full of muffler parts. Room for really only one person. Very confusing to get paperwork done.

CHERYLYN ELAINE O. 
Rating:
3.0

24/7 pick option at all locations, if not able to have the option then the online ordering should not have that be available to select

Jesse G. 
Rating:
3.0

Customer did not leave a comment.

Ronald H W. 
Rating:
5.0

Customer service was excellent. The pickup drove smoothly. If the need arises will rent from U-Haul again.

MARY K B. 
Rating:
5.0

Customer did not leave a comment.

TINA W. 
Rating:
3.0

Customer did not leave a comment.

STANLEY C. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

All good

BRADFORD SCOTT H. 
Rating:
5.0

phone call to customer service was a terrible experience. the operator who claimed she was the manager tried to force me to drive another 100 miles to drop off in wenatchee...she was a hellish experience and hung up on me when i said that was BS. Then refused to pick up. The local owner was wonderful and made up for the witch on the phone

MITCHEL EUGENE N. 
Rating:
4.0

Drop off was smooth. Person there was helpful even though it was technically after hours. Just keep doing that.

MICHAEL REED R. 
Rating:
4.0

Customer did not leave a comment.

BARBARA H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ANTHONY W. 
Rating:
5.0

Very nice people, Will definitely do business with them again.

Dick O. 
Rating:
5.0

Customer did not leave a comment.

VANCE L. 
Rating:
5.0

Customer did not leave a comment.

cecilia G. 
Rating:
4.0

Somehow or another, speed up the rental procedure.

timothy M. 
Rating:
3.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

Robin S. 
Rating:
2.0

Its a muffler shop not a drop for u haul and you made me come back 55 miles was a u haul right to I went A half a mile away.

CONRAD PHILLIP C. 
Rating:
3.0

The truck is too old and needs an alignment.

HYUN SU K. 
Rating:
3.0

Customer did not leave a comment.

Earnest B. 
Rating:
4.0

update the website. With all the changes in business these days simple things like business hours changes can be confusing to the customer. Even though most locations have 24 hour drop-off.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
3.0

Customer did not leave a comment.

Leroy D. 
Rating:
3.0

Customer did not leave a comment.

anthony S. 
Rating:
3.0

I don't think i will ever rent from uhaul again. I asked for a specific drop off location. After i rented they called me later to let me know that i cant drop off there that need to drive 1.5 hr out of my way to drop off. then i dropped off they tried to charge me for another day. Fixed that then 19 days later emailed me asking where the trailer was. Seriously !!! Trying to charge me for the 19 day. The lady on the phone would not let me talk to let her know the hole situation.

Evelyn O. 
Rating:
5.0

Customer did not leave a comment.

Ramona V. 
Rating:
4.0

Customer did not leave a comment.

Jerry H. 
Rating:
3.0

Trailer lights weren't working properly

daniel Q. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Great service at the location but very expensive for two days and short distance but we need the service often

Mario N. 
Rating:
5.0

Customer did not leave a comment.

Joy Z. 
Rating:
5.0

Customer did not leave a comment.

Kristin S. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
3.0

Need to update the computer that they are using. Took about an hour to finish the rental proces. Thank you.

Hyun K. 
Rating:
4.0

Customer did not leave a comment.

Laura O. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The personal is Very friendly and helped me a lot.

María T. 
Rating:
4.0

Customer did not leave a comment.

Joel W. 
Rating:
1.0

The amount that was tooken out of my account was a lot more than was on my receipt and very un happy

Randy J. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Great service and lots of help when needed

William W. 
Rating:
2.0

Customer did not leave a comment.

Jordan D. 
Rating:
3.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Customer did not leave a comment.

Patti L. 
Rating:
4.0

Customer did not leave a comment.

Robby D. 
Rating:
5.0

They were very helpful and friendly

Donald W. 
Rating:
5.0

The truck was used to haul around 100 boxes of memorial wreaths for the National Wreaths Across America ceremonies on December 14, 2019. This event was sponsored locally by the Civil Air Patrol Unit in Ephrata, WA. The truck met our needs perfectly and the dealer provided us with excellent service.

KEITH W. 
Rating:
3.0

Defrost did not work at all. Dome light did not work. Had to drive 150 + miles with drivers window partially open just to be able to see .

Victoria G. 
Rating:
5.0

Excellent place, super friendly and helpful! Especially considering that the East Wenatchee UHaul made a reservation when they were closed (what the heck?!). Plus the Spokane center told me Ephrata (per mapquest) was only 34 miles from my home-so very wrong, it was 58 miles one way! Regardless, UHaul made things right and the Ephrata staff and location were so kind! The only improvement I wouldrecommend is to do away with “automated” computerized pickups-what a hassle-we tried I think literally more than 15 different times to add a driver thru pic taking of driver's license and finally gave up 45 minutes later.

DONNA D. 
Rating:
5.0

.

Helen K. 
Rating:
5.0

Customer did not leave a comment.

DON C. 
Rating:
3.0

Charge what your agents quote!

Jesse K. 
Rating:
5.0

Jim was a class act. Very helpful and went the extra mile.

dennis H. 
Rating:
5.0

Customer did not leave a comment.

Kristina C. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
2.0

Pioneer muffler is not very reputable in my opinion.

Tim S. 
Rating:
1.0

He told me what I needed to do to get a refund and I'm doing it now.

Melanie W. 
Rating:
5.0

Lower price

Marilynn W. 
Rating:
5.0

No suggestions for improvement---Pioneer Muffler/U-Haul is the location that has achieved my highest ranking! I have recommended this location to a variety of people since having their help when first moving to Ephrata (5 years ago). Customer service is EXCELLENT and beyond that! Thank you.

tracy D. 
Rating:
3.0

Customer did not leave a comment.

Patrick A. 
Rating:
5.0

Customer did not leave a comment.

Sabrina T. 
Rating:
3.0

Truck could have been a little cleaner. In the cargo area especially.

Clinton D. 
Rating:
3.0

Claimed we hadn't paid but when they finally took the time to look at the computer and see.... we had and had gone through the whole process online.

Stacey D. 
Rating:
4.0

You shouldn't assume the customer would have a cell phone with them when picking up vehicle. Mine was at home charging and missed text to check out vehicle condition. Called and was put on an hold and i hug up after 10 minutes on hold. Otherwise yo would have received Excellent.

steven M. 
Rating:
5.0

nothing,pioneer muffle is a great place, good people !

Gary A. 
Rating:
3.0

We dropped of the truck after hours so there was no contact with the owners.

Larry B. 
No reviews have been submitted for this location.

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