Customer Reviews for Pioneer Muffler 11
(U-Haul Neighborhood Dealer)

703 reviews

503 Basin St NW   Ephrata, WA 98823
(& 5th)

(509) 754-5339

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 754-5339

503 Basin St NW
Ephrata, WA 98823
(& 5th)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great!

DUSTON A. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

If everybody conducted business like Allen, the world would be a far better place.

chuck G. 
Rating:
5.0

Everything was super and the guys were more than helpful.

jack F. 
Rating:
1.0

This was the dirtiest place I have ever physically been in. That is not Hyperbole, I was so disgusted I took pictures. It is a greasy, dirty, hoarders paradise. There is a vehicle lift at the front door that you have to walk around and beside. A truck was on it with parts and tools strewn everywhere when I picked up the truck. The proprietor was super busy and offered zero support or help with the retrieval of the truck and the check over/check out process was rushed and not thorough at all. Unsafe, filthy, condescending all describe my experience at the rental location.

Carlton T. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
4.0

Customer did not leave a comment.

Leanna H. 
Rating:
4.0

Customer did not leave a comment.

ivan P. 
Rating:
5.0

Nice people

KALVIN H. 
Rating:
5.0

The owner was a sweetheart and was very helpful. Will use this location for any future needs.

Benita M. 
Rating:
1.0

Reserved U-Haul truck and trailer in advance for a 1,800 mile trip that took 32 hours straight through. U-Haul did not have my order ready and wanted me and my friend who flew in to help to drive 3 hours in the opposite direction to pick up my order. Offered a $500 'discount' for my trouble. That doesn't even cover gas, let alone my and my friends time. This is the last time I will use U-Haul. There are other rental companies out there and I will take my business to them.

David N. 
Rating:
5.0

Customer did not leave a comment.

Lyle B. 
Rating:
5.0

Customer did not leave a comment.

Warren L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Worked out great

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

dawn B. 
Rating:
4.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Sheri B. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Clean and great truck used no issues at all

Laura F. 
Rating:
5.0

Customer did not leave a comment.

Megan G. 
Rating:
5.0

Customer did not leave a comment.

Marcia H. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
3.0

Drop off location was a complete mess, and there was no assistance offered to unhook or put the trailer away.

Thomas W. 
Rating:
1.0

Worst uhaul experience ever! Burned me on the reservation I made for 4am days earlier, when I got there and started the check in there was no key, called costumer service the lady was rude told me to come back at 8am had to drive back home 20 mins away and came back at 8 the bozo that runs the uhaul out of a muffler shop took no responsibility for not leaving a key and blamed the 24/7 service. When I finally got the truck the inside of the cab smelled like burned hair and diarrhea! Truck runs bad, transmission crapping out, brakes are bad, rolling bay door was broken and hard to use, check engine light came on in the way back and after all that they charged me $50 for 9 gallons of gas and there is no way I used anything close to that amount, only put about 50 miles on it. No bueno!

Rosita L. 
Rating:
3.0

Get help for the guy. He had 3 of us waiting. Took over an 90 min to get what we had reserved and finally be on the road for our 2 hour drive back home. Lot of wasted time we didn't have to spare.

LORRAINE C. 
Rating:
5.0

Nothing I can u think of

curtis C. 
Rating:
5.0

Awesome shop, had some good conversation and service.

CHARLES W. 
Rating:
2.0

more information about availability, drop off limitations customer care they were nice but lack of professionalism.

ALEJANDRO G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Nothing Allen is the best. He will go out of his way to help you. The best ever to be doing this for Uhaul

CHERYL F. 
Rating:
5.0

Customer did not leave a comment.

KEITH D. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Allen is great and helpful and kind

DAVID W. 
Rating:
3.0

It was easy to get the trailer I needed. The staff were friendly.

KRYSTAL I. 
Rating:
5.0

Great customer service,. Friendly , good variety of equipment. Very pleased

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

BRIAN KENT W. 
Rating:
5.0

Customer did not leave a comment.

BETH B. 
Rating:
3.0

Charged 1 price then later I have another payment pending in my account and then they changed the first charge to more than the original and I still have another charge pending. I've used uhaul 4 times in the last 8 month and this time was the worse.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

ANNA M. 
Rating:
3.0

Renting the vehicle was quick and easy. The vehicle was clean and in great shape. The manager was very helpful and a pleasure to do business with.

JAMES F. 
Rating:
4.0

I just think that someone should be on location for returns even on the weekends as that is the busier time of rentals of a u haul.

Sheri D. 
Rating:
5.0

The ramp trailer should get an award for trailer of the year - so easy for one person to hook up and holds just the right amount with lots of tie downs. Service is friendly, respectful, helpful, quick in and out. Don't bother going anywhere else, Allen and staff are the best!

SALLY JO S. 
Rating:
5.0

Work on the pricing.

MATTHEW M. 
Rating:
5.0

Very helpful and thorough. Had everything needed for a safe hauling experience. They go the extra mile to make it a great experience. I will definitely use Pioneer Muffler in Ephrata again for any U-Haul needs in central Washington.

DALE S. 
Rating:
3.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

The Ramp Trailer is perfect in every way with multiple tie downs and easy access via the ramp as well as side boards to stand on. It's incredibly durable and pulls evenly. Can't ask for better service than what Allan and his crew provide at Pioneer Muffler II - they're the BEST!

SALLY JO S. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
3.0

Customer did not leave a comment.

Sherman B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL LOREN S. 
Rating:
4.0

Customer did not leave a comment.

SHERMAN B. 
Rating:
5.0

Great place to do business. Friendly and helpful. Great place to do busses

Dale H. 
Rating:
3.0

Man was extremely helpful and friendly

KELLY MARIE H. 
Rating:
5.0

Customer did not leave a comment.

Amanda A. 
Rating:
3.0

The people were very nice and helpful. However they had neither of the trucks we reserved in advance so we ended up renting a smaller one which was frustrating. Overall good experience.

GRIFFIN M. 
Rating:
5.0

Allen was wonderful!

KAYLA F. 
Rating:
5.0

Although this location is a muffler shop, the uhaul service was quick and friendly. They even helped me book my next trailer. People and business like this are hard to find and are great to do business with.

Dale H. 
Rating:
5.0

Owner was very helpful and went the extra mile to make sure my connection at the truck side was working. He had to do some minor repair and charged nothing.

GARY J. 
Rating:
5.0

Service at Pioneer Muffler II is over the top! Allen (the owner) and his staff were so helpful with hooking up and getting us going. The utility trailer is perfectly designed and exactly what we needed. It is easy to tow, has a ramp for easy loading, and has many tie downs while giving ready access to the load we carried. Highly recommend Pioneer Muffler II for your UHaul needs,

SALLY JO S. 
Rating:
5.0

Allen is very helpful and tries very hard to accommodate your needs. He is very busy but takes the time and care to help you or one of his staff. He found the right trailer for us.

mark W. 
Rating:
5.0

Allen does a great job but needs a vacation.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

GARY D. 
Rating:
3.0

Upon return app wouldn't work, couldn't find my location, eventually just put the keys in the drop box

JASON I. 
Rating:
5.0

Very helpful! Thank you so much!!

Clorissa O. 
Rating:
5.0

Nothing, the owner of this location was fast and very helpful in setting me up and getting me on the road quickly, job well done.

WILLIAM R. 
Rating:
5.0

Customer Service is spoken there!

JACK B. 
Rating:
4.0

Good to go….

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

greg H. 
Rating:
3.0

The people at the Ephrata drop off were nice and helpful when we asked for help. There were two other locations closer to us that would have been more convienant. Unfortunately UHaul NEVER seems to have the equipment where you need to pick it up from and drop off locations are not convienant either

David H. 
Rating:
5.0

Outstanding Customer Service! The words cannot describe the team in Ephrata Wa. They know how to treat a Customer and know how to go ‘The Extra Mile' to help you!

TANNA B. 
Rating:
5.0

These people treated me as a friend very nice people that made sure I got what I needed and made sure everything was safe. Thanks so much you were awesome .....

KRAIG DOYLE W. 
Rating:
1.0

The routing office required is to travel 3 hours away from the reserved location to pick up the truck on less than a few hours notice and we passed no fewer than three locations which had the truck we needed available to rent but not released by the central traffic router. Feels very much like favoritism in taking business from local locations to give to others. It cost us gas, time and a great deal of frustration. As a follow on a manager called to lecture us about why this was good service. We have rented from Uhaul every month in 2021 and have had great service from the local service center and roadside assistance - central scheduling is rude, unprofessional and ignorant of the territory they rent in.

DAVID MCKAY P. 
Rating:
5.0

Customer did not leave a comment.

Grant K. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
5.0

Joseph n alexander in spannaway where i bought my 4flat very helpful. Cody few blocks sway from lily was very knowledgeable trouble shooting. Im renting another for nxt wk.very pleased

ANTHONY V. 
Rating:
5.0

I thought everything went great. WS very happy with the service.

PASTOR RAFAEL G. 
Rating:
5.0

Customer did not leave a comment.

JUDY ANN H. 
Rating:
5.0

Customer did not leave a comment.

NATHAN D. 
Rating:
5.0

Customer did not leave a comment.

JAMES LEWIS V. 
Rating:
5.0

Again and again the best U-Haul location I have ever dealt with. Ordered an excellent truck exactly when I needed it.

THOMAS F. 
Rating:
4.0

Allen is amazing but could use some help. Need more employees trained on checking out equipment.

GINGER Q. 
Rating:
5.0

I find nothing you can do as your representative that rented me the equipment has excellent customer service skills and makes sure you understand the agreement and gives advice on how to safely haul in the trailers!

DENNIS E. 
Rating:
5.0

Mr. Dixon was awesome and helpful.

KENT JOHN D. 
Rating:
1.0

Seemed to not really know what was happening. Didn't take us to the vehicle wjich was on a different lot. Not impressed with this facility and will never use it again.

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

TOM S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

It really isn't entirely U-haul per se. It was Allen. Pool Stick Allen giving excellent long timer service to another member of the community. Thank you for helping me move, the both of you entirely.

THERISA A. 
Rating:
5.0

Commendations are due to the staff at the pick-up location who helped resolve the wiring issues on my truck so that I could get on the road. A friendly, helpful bunch.

Alex Z. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

DEBORA D. 
Rating:
5.0

Customer did not leave a comment.

HARALD D. 
Rating:
5.0

Nicely done.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

JOE S. 
Rating:
4.0

Customer did not leave a comment.

DAWNITA LYNNE S. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
4.0

Customer did not leave a comment.

Debora S. 
Rating:
4.0

We dropped off after hours. Nothing specific for this location but for UHaul in general, I always have a difficult time with the online returning of equipment. My location won't share and I'm not able to complete check in until later in the day or the next day. Also trying to call the general 800 number for assistance is a nightmare. I've spent hours waiting to get someone on the line. Now I just usually wait until office hours and call a local store for help. Otherwise UHaul has been really easy to work with.

CLORISSA O. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
No reviews have been submitted for this location.

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