daniel b. on 8/12/2016
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The location for the drop off is a "busy" facility with a lot of inventory related to moving. However the attention to detail and customer service was top dollar. That is what I value. Show me busy place and I will put my stock on things getting done right with dispatch. He was helpful in explaining the "in tow" function which was on but that I didn't need.
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Crystal M. on 8/8/2016
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I was called the day before I was scheduled to pick up my rental and told that there was no 15' truck available, but that I could rent a 26' at the 26' rate. Fine. I needed to move and I couldn't NOT rent a truck. I got there and they had had someone drop off a 15' truck earlier that day so I decided to rent that one instead. The guy charged me for the 26' truck even though I rented a 15' truck and there was at least a $30 difference between the two. I want the card that was used to pay for the rental refunded the difference.
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Frank A. on 7/28/2016
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Could not have been easier - Thank you Allen!!!
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MIKE D. on 7/24/2016
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Make sure trucks are in better running condition
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KENDALL H. on 7/5/2016
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If you had personnel as good as Allan, U-Haul could be great again.
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Bryan J. on 7/1/2016
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Quick and easy drop-off
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Shelby G. on 6/14/2016
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We should not have had to drive an HOUR away to pick up a U-haul. We made a reservation for the Kittitas location, and they called me the day before saying they were all out! Reservations should not be made if the particular location doesn't have something available! Also, if it is going to be a busy weekend, people coming in and just picking up a U-haul on the spot!
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