Customer Reviews for Pioneer Stor & Lok
(U-Haul Neighborhood Dealer)

34 reviews

9415 S I 35 Frontage Rd   San Antonio, TX 78233

(210) 767-3556

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(210) 767-3556

9415 S I 35 Frontage Rd
San Antonio, TX 78233

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This location added a $20.00 afrtenoons hours drop off fee , when the vehicle was dropped off during their regular open business hours. Dropped off at 3:45 on Monday.

Lou M. 
Rating:
3.0

Customer did not leave a comment.

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN A. 
Rating:
1.0

Customer did not leave a comment.

Francisco B. 
Rating:
5.0

Staff were personable and efficient in making our transportation needs available. Job complete!

David B. 
Rating:
5.0

Customer did not leave a comment.

Ariel S. 
Rating:
4.0

Very good service and very nice couple

CARLOS G. 
Rating:
3.0

The rental location was okay, however I had a very bad experience with Mobile check in of my rental truck. It took nearly an hour to verify my reservation. I called customer service 4-5 times, but was on hold for long periods of time. This was not a good experience. I'm actually going to be doing my main move in a few weeks and I may use another company. Thank you.

Oscar L. 
Rating:
5.0

Customer did not leave a comment.

DARREL L. 
Rating:
5.0

More lighting when picking up at night

Ariel S. 
Rating:
5.0

Keep the good work! Great sales persons!!

VIRGINIA A. 
Rating:
1.0

Two things: that van needs a washing for the exterior. And a cleaning on the inside. Covid is real and that van should have been spotless. Secondly, this location has a hand sanitizer with a Confederate flag on it. WHY????????? People are highly likely to be using this sanitizer at this moment in time. Do we have to be subjected to discriminatory politics because we need to rent a van to move? I think not. This is completely unacceptable and highly offensive, ON EVERY LEVEL. I do not expect this to be okay with U-Haul and I will never return to this location again. I will also refrain from using Uhaul in the future if this offensive imagery is not removed from this site. Do better!!!!!! The time is always right to do the right thing.

KYMBERLEI W. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
2.0

Made reservation and declines SafeMove. But location added it on and did not tell me. Gas was listed as 7/8 tank but was below 3/4

SCOTT L. 
Rating:
5.0

The location and the truck was clean but the overall driving conditions of the truck was poor. Bad alignment on the truck and the suspension was terrible. Had to turn the steering wheel far left to keep the truck straight and the truck had a lot of shaking.

Seth R. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY N. 
Rating:
2.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

After a failed attempt to pickup our reserved rental at another U-Haul facility, this vendor stepped up to assist us. He came to our rescue even though it was outside of his operating hours. Kudos to this vendor for his outstanding customer service.

WILLARD K. 
Rating:
5.0

This was our 3rd choice as the the first two who we booked with did not end up having a truck for us, even though they said we received texts telling u. Never received any texts or call or emails. So we had to rush to find this location on the day and time we needed a truck, and they were so very nice and helpful.

WILBERT W. 
Rating:
5.0

Bryan and Sky were extremely helpful!!! They were very friendly and welcoming, even got a storage with them. They made me feel my personal belongings were going to safe and secure!!

Miguel V. 
Rating:
3.0

Took over 45 minutes to actually get the Uhaul because I couldn't get approved. There was no secure spots to park my car and if wasn't well lit.

Anthony C. 
Rating:
5.0

The customer service was wonderful. They were very friendly and knowledgeable.

JOHN L. 
Rating:
5.0

The uhaul system was down, it would be nice if uhaul could rememdy that.

Ernest P. 
Rating:
5.0

Customer did not leave a comment.

LILLIAN B. 
Rating:
5.0

Really nice ppl

JESSE R. 
Rating:
5.0

The only problem was that vehicle didn't have any engine oil we had to put it in the vehicle. Y'all need to start checking all igual trucks before renting

ERICA R. 
Rating:
5.0

I checked clean, but there was some used sunflower seeds in the truck. With Covid still as a concern chewed sunflower seed was not a pleasant thing to find. Other than that everything ok, but the cleanliness of the inside can should have been checked.

SCOTT M. 
Rating:
4.0

More expedient check in or out. Attendent took extra long to check me in. He had to verify everything I had already provided reservation representative. Also I was charged for Ins for the trailer I was asked by UHaul Corporate to bring to Houston for there benefit at "no charge". I agreed to pay for Ins for the truck not the trailer. Rolando Trevino

Rolando T. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

The location was hard to locate, even with help from the owner. Moreover, the truck was only 1/4 gallon full of gas, but the operator said the tank was at 1/2.

Brian L. M. 
No reviews have been submitted for this location.

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