Your truck leaked a 2 foot spot of oil on my driveway. I'm not happy. 1/8 of a tank of gas and I don't that is good customer service. I took a picture of it because I was astounded at how low the gas was. However, boy am I glad that I did that because the guy in charge of this U-Haul location told me that it was 8 gallons short and I was charged over $65 and gas and fuel surcharge fees. I took a picture of the receipt for my business thankfully, so I was able to send both of picture of the dash with a timestamp on it and the original mileage as well as the receipt for the gas that I put into her truck. I call all location and he told me basically that I was lying and that he didn't know me and couldn't trust me and that gas got safe and out of their trucks all the time. I was shocked at this level of horrible customer service. I called and sent my pictures to the customer service reps at U-Haul and they immediately refunded me. As far as I'm concerned, I should not ever be in charge of customer service. Also, I would look up this truck and get the oil leak fixed it is pretty bad because I only had it parked in my driveway for an hourBRYAN G.
Pioneer Stor & Lok
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in San Antonio, TX 78233
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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very easy and fast and also very kind the person who attended meANGEL C.
Thank you!Rolando P.
This truck had a Grey small carpet stuck in the inside of the cargo truck....Everything else was excellent.Cesar R.
Was unable use my phone to pick up and return because system was unable to determine my location. My GPS device took me right there so I know it wasn't my device's accuracy. That made the $20 charge to drop the key after hours and have them check it in for you seem somewhat unfair. Maybe if you could find a way to loosen up on the position verification so location could be determined a little easier. The agent at the counter said that was a common problem there. That's my only issue, everything else was excellent and an overall positive experience.Carl W.