Customer Reviews for Pioneer Storage
(U-Haul Neighborhood Dealer)

481 reviews

7244 Everson Goshen Rd   Everson, WA 98247
(** Closed for Lunch 130-230 **)

(360) 966-7679

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(360) 966-7679

7244 Everson Goshen Rd
Everson, WA 98247
(** Closed for Lunch 130-230 **)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Truck was not cleaned out/swept, and the car carrier ramp did not lock in place. The guy that helped me noticed that the ramp came right out but didn't say/do anything about it.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Doughnuts

James O. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
1.0

Not happy at all that UHaul made me drive one hour round trip out of my way to play delivery driver for you. Screw you guys. There were 20 closer places I should have been able to drop it off, but you make me drive to the middle of nowhere. Screw off, I'm done with you ass hats.

COREY L. 
Rating:
5.0

Got some message text that your reservation was changed to a different location,this came at midnight after the rental,we trying to figure out no lockbox building under renovation,workers says Roger not here he only comes to give out key,the Shelly lady at Pioneer storage very good,but crazy change reservation this added extra mileage and I got billed for it also not our fault we didn't get truck for several hours late driving around try to find this place

JOHN DAVID R. 
Rating:
5.0

Customer service was as good as I could ask for. Nice guy who helped me.

Steven R. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Nothing- Service was excellent

CRAIG F. 
Rating:
5.0

The customer service lady was very friendly and helpful.

Lyn M. 
Rating:
5.0

Young Mr. Kortlever was fast, friendly, efficient. Was in and out in no time. Return was even easier . Great experience, great young man!

Harold N. 
Rating:
1.0

They were not open when I arrived on the date and time scheduled and reserved.

Edwin D. 
Rating:
5.0

Glad this location was open on Sunday so I could deal with someone in person. Attendant was friendly and helpful in checking the trailer back in and unhooking it from my car.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Very friendly and great customer service. The gentleman had a lot of people coming in at once and worked very fast and efficiently to get everyone taken care of.

CLAYTON ERNEST B. 
Rating:
5.0

Pioneer Storage was really accommodating and went out of their way to remedy the fact that Uhaul had promised packing blankets that aren't available at that location. Uhaul could improve it's online rental by being better informed about what is locally available at independent locations.

Cheryl P. 
Rating:
5.0

Very helpful and efficient personnel. Friendly and inviting.

Tiffany F. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

JAKE L. 
Rating:
5.0

keep up good communication and professional attitude

Robert P. 
Rating:
5.0

Typical neighborhood business. Friendly and helpful because they need to stay in business.

Larry V. 
Rating:
4.0

Customer did not leave a comment.

KRISNA GEORGETTE M. 
Rating:
5.0

Great, small-town facility.

RONALD S. 
Rating:
5.0

Delightful customer service; friendly and helpful. Easy-access equipment lot, and very simple return procedure.

Ron S. 
Rating:
5.0

My rental experience was great! I was assisted by Chris, who helped me with the reservation, as well as giving me tips and tricks for a successful move. The process was smooth, and as expected. I would definitely choose this location for future rentals.

AARON N. 
Rating:
4.0

Nothing at all! Shelly and her plants make this facility a pleasant experience--like dealing with family! I look forward to using this location/facility in the future.

RONALD S. 
Rating:
5.0

Excellent customer service! Focus on individual 2nd to none.

DANIEL LEE J. 
Rating:
5.0

I had concerns about the return because of New Year holiday. Michelle took away my concerns immediately. Bent over backwards to make my return process easy and stress free. Thank you Michelle

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
1.0

I prepaid for 2 dozen blankets and a furniture dolly, and neither were in the truck when I picked it up, which was after hours so the office was closed. I had to go out of my way to pick up the items I paid for at another UHaul location. Would suggest fulfilling your obligation to paying customers.

Ronald M. 
Rating:
1.0

They weren't even open when I was told they would be.

SIM L. 
Rating:
1.0

Horrible experience with Everson branch. Called to confirm time of pick up. Told 1015 no earlier. Showed up office closed - trailer not there. This is after being switched from Bellingham after reserving a month ahead. No one showed up for close to 40 minutes. With the change of location added over two hours to the process (two precious hours needed to pack). Not sure who runs the business but they suck.

Christopher B. 
Rating:
5.0

Pioneer Storage owner Michael Flint was extremely helpful. With the current COVID-19, call the office number and he'll arrange to meet you at the office. As a UHaul rental location. Michael was able to arrange for the UHaul truck to be dropped off at this location versus having to drive to Bellingham after off loading at this storage facility. Truly great customer service received!

james P. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
1.0

Took 50 minutes to pick up our trucks with no line and the employees didn't know what they were doing.

Ariella D. 
Rating:
4.0

Customer did not leave a comment.

Craig J. 
Rating:
5.0

Excellent customer service! Explained what was going on up front, so no questions from me.

Cheryl S. 
Rating:
5.0

Great service! I would rent again.

Kelsey U. 
Rating:
5.0

Customer did not leave a comment.

Ute M. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Location was very accommodating.

Michael C. 
Rating:
5.0

Very polite and friendly service. The office representative thoroughly went over my contract to make sure I received everything in the agreement and that the vehicle performance was satisfactory during my move..

Carl T. 
Rating:
5.0

The service was excellent and location convenient for me. I will definitely next time I need a truck.

Cory C. 
Rating:
5.0

Nothing Pioneer storage has the best service help you can get get anywhere with any moving needs.

Francisco R. 
Rating:
5.0

The people working there are great

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Chao M. 
Rating:
5.0

Customer did not leave a comment.

Tamara W. 
Rating:
5.0

Super convenient location and incredibly nice folks. I will definitely use them again!

Jameson H. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Aaron K. 
Rating:
5.0

Customer did not leave a comment.

Dustin W. 
Rating:
5.0

This location is one of the best in the county.

Bryan G. 
Rating:
4.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Conrad I. 
Rating:
5.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Ute M. 
Rating:
4.0

Customer service was great. Very friendly and helpful. The reservation process for 2 day, one way trailer rentals needs to be improved. It's not possible to complete the process online. Once booked via a phone call, I had to call customer service each time my reservation was changed (U-Haul changed pick up and drop off locations) as the online reservation would not reflect a two day rental. When I dropped the trailer off (on-time per my rental contract) the customer service rep at Pioneer Storage told me I was supposed have returned it the day prior. What she was seeing in the system did not reflect the terms in my contract. The customer service reps on the phone were excellent. Very helpful and knowledgeable.

jill D. 
Rating:
5.0

Third time for me. Always impressed with friendly great service.

Eugene T. 
Rating:
5.0

Customer did not leave a comment.

Abdulrahman A. 
Rating:
5.0

They went above and beyond to get us a newer truck to drive across the country, was very appreciated!

Ian T. 
Rating:
5.0

Staff here is always ready to go above and beyond. They're very straightforward and honest about what the circumstances are.......if something's available or not, or when it MIGHT be available, etc, etc. I trust them explicitly . And I love the fact that they treat me like I'm family. And they'll do whatever they can to fit my needs. Even when I walk in with a long shot, at a time when they have very little inventory, because it's the busiest time of year for moving. Kudos to Pioneer Storage in Everson!!!! Thank you all!!!

George K. 
Rating:
5.0

Customer did not leave a comment.

ABURTO J. 
Rating:
5.0

Not sure if the trailer is rated for a 15 amp plug in for brakes/turn signals but I blew 4 fuses while I rented to trailer. Its either its asking too much power for my truck or something was wrong with the trailer.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Johnny N. 
Rating:
5.0

Customer did not leave a comment.

Dwayne C. 
Rating:
5.0

Customer did not leave a comment.

Dwayne C. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

It was a great place and the Staff was very helpful and friendly

Cecil M. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

continue with fair rental prices and good service

Robert P. 
Rating:
1.0

I originally rented a trailer from the Bellingham location. A few days before pick up, I received a call that Bellingham did not have the trailer but Everson did. So I had to drive out of my way to get the trailer. Then the attendant charged me an extra $20 for picking it up there. Bad customer service . . .

donald r M. 
Rating:
4.0

Customer did not leave a comment.

diana V. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

christine A. 
Rating:
5.0

Just a bit far, but we were booking a 20 footer in the beginning. We switched to 15 footer with ease.

David T. 
Rating:
5.0

Customer did not leave a comment.

Amber E. 
Rating:
3.0

After this experience with U-HAUL, I'll let everyone know that "reservation" doesn't mean the same thing to UHaul as it does to the rest of us. It means, "If we have a truck available the morning of your reservation, we will let you know.". Very bait-and-switch behavior. Total bullshit.

Kelly A. 
Rating:
5.0

Customer did not leave a comment.

Brandi M. 
Rating:
5.0

Very helpful and courteous

Don V. 
Rating:
5.0

Wonderful customer service.

TARA C. 
Rating:
5.0

Customer did not leave a comment.

Ross W. 
Rating:
4.0

Customer did not leave a comment.

Sherman W. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

The staff at this location are always helpful and go above and beyond.

Christopher H. 
Rating:
5.0

Even went the extra mile and loaned me a wire plug. Thank you!

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Ward M. 
Rating:
3.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

Very friendly help! Great experience

Todd B. 
Rating:
5.0

It was excellent! Clean, helpful and friendly place!

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

kathleen V. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

bell D. 
Rating:
3.0

On-line reservation/rental system is mis-leading in that the equipment we reserved and desired to pick up in our town was not in fact available (bait and switch) We had to build in additional TIME and distance to our moving day in order to facilitate the pick up of this trailer.

Deborah C. 
Rating:
3.0

When reservation was made, drop off location was scheduled for Lynden Wa. Two hours after picking up the trailer a representative called me and said that she changed the drop off location to Everson. So I had to drive a hour to drop off the trailer. Would not have rented this trailer if told that at the time of reservation.

mike T. 
Rating:
5.0

Customer did not leave a comment.

Alyssa B. 
Rating:
2.0

I used this site to drop-off a truck during a one-way move. While the attendant was really friendly, it's upsetting that I had to spend 20-30 minutes on the phone with corporate trying to fix an erroneous charge of $18 for gas when I left more gas in the truck than what I was given at the pick-up location and had the pictures to prove it. Corporate said they'd already told the location how to fix the charge but this location "wasn't listening" to them, which is my reason for the low rating.

Aimee W. 
Rating:
3.0

I rented a 6X12 box trailer. The trailer was old and the tiedown bars on the right side were broken ar loose. I was able to make due but I will not use this location again.

John E. 
Rating:
5.0

Customer did not leave a comment.

Damas S. 
No reviews have been submitted for this location.

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