Customer Reviews for Pioneer Village
(U-Haul Neighborhood Dealer)

68 reviews

3614 E Hwy 256   Scottsburg, IN 47170

(812) 722-0483

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(812) 722-0483

3614 E Hwy 256
Scottsburg, IN 47170

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great and straightforward experience

Jacob L. 
Rating:
2.0

The guy where I picked up the truck was extremely nice… Very friendly! But the truck itself was really dirty and I took pictures of the vehicle and uploaded them before I took off. Additionally, when expecting people to make a two hour round-trip from there home destination, that should be comped in time and mileage. I had to fight for that.

Dawn C. 
Rating:
5.0

Customer service was excellent.

Patricia L. 
Rating:
4.0

Customer did not leave a comment.

Karen E. 
Rating:
5.0

Keep doing what is obviously working well at this point.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

Megan G. 
Rating:
5.0

I wasn't the one that used the truck. However overtime i had made several phone calls with questions and changes arranging the rental for my son. Coby and others were super friendly and helpful. Mare it all really easy for me. Thx

Sue H. 
Rating:
1.0

Customer did not leave a comment.

JACKIE R. 
Rating:
5.0

Perfect!

KELLY B. 
Rating:
3.0

Customer did not leave a comment.

Tyler M. 
Rating:
4.0

Should suggest they get improved Wifi connection. Little store doesn't get much cell service.

LEON W. 
Rating:
2.0

The truck was covered with snow and ice when I picked it up. I didn't get the extra miles I was told I would get over the phone by Dillion. The lady at the cash register does not have the personality to belong in sales.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
4.0

Availability of 6 x 12 trailer was limited

THOMAS L H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
3.0

Customer did not leave a comment.

LARRY S. 
Rating:
4.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

JACOB Z. 
Rating:
5.0

Great customer service, awesome friendly and helpful staff

GREGORY T. 
Rating:
1.0

We arrived at 11:45am for a 12noon pickup time and no one was there to assist with rental. Told by cashier at store to come back in an hour or so, that Church service was running late so he (the rental contact) couldn't be there yet. Came back in an hour, still no one (we had movers waiting since noon at condo to pack up my deceased mothers belongings). Finally he shows up about an hour and 45 minutes later, and in no rush and no apologies. Spent about 2 hours waiting on this rental with my 2 young sons in the car. Then the moving blankets were wet and dirty. Needless to say i will never use this location again. Definitely not representative of my previous uhaul experiences!

Julie C. 
Rating:
5.0

We were charged a $50 cleaning fee but were not told what for. We did not even know we were supposed to "clean" anything. I asked the personnel if he would like to check the truck before we left and he said, "No, everything is fine." This seems like the time to let us know about the cleaning.

Brenda B. 
Rating:
2.0

Truck was dirty inside and out. It was out of gas as well. My pick up location was change the morning of my rental to 40 minutes away. Had to pay for mileage I didn't expect because of the location change. Couldn't get ahold a person to talk about these issues.

Norman C. 
Rating:
4.0

Customer did not leave a comment.

Amanda M. 
Rating:
4.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Totally ask for Adrian. She walked me through every step, helped me check in early and had the equipment there when i needed it.

William C. 
Rating:
3.0

The mobile app needs alot of work. The app needs to be more user friendly and people need to be able to talk to someone in a reasonable amount of time to resolve issues.

Brandon P. 
Rating:
3.0

Have a truck in the area not an hour away

KAREN N. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

Lindsay A. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
2.0

Have knowledgable associates working at all times. The associate was unaware how to check-in the trailer and was hesitant to give us signed documentation to prove the trailer had been returned.

Catherine D. 
Rating:
5.0

Customer did not leave a comment.

Brandon D. 
Rating:
1.0

I had to unhook and push the trailer myself in the rain. I can't believe that I paid over 300 dollars and had to unhook and push the trailer myself! Not good service and won't rent or return to this place!

Larry S. 
Rating:
5.0

Customer did not leave a comment.

HOPE D. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
4.0

No smoking

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

CATHY B. 
Rating:
5.0

Customer did not leave a comment.

Tobin H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

We were very happy with the service. He was very friendly and courteous. The only complaint that I had was upon loading the utility trailer, we found a hyperdermic needle in it. I think that the rental companies should check the insides of the trailers before renting them out.

DAWN J. 
Rating:
5.0

Customer did not leave a comment.

JIMMY BLAKE C. 
Rating:
3.0

Gentlemen who rented us the truck was a bit rude.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
3.0

Customer did not leave a comment.

Brittany D. 
Rating:
5.0

Helped me tremendously in a time of desperate need when another uhaul place (elliots) didn't make arrangements to get my truck after having a reservation a week before. Thank you!! From the bottom of my heart!!

Erica B. 
Rating:
5.0

Customer did not leave a comment.

GUY T. 
Rating:
1.0

They did not know what they were doing. It's a very small place, and I doubt they have many trucks returned there. Additionally, I was ridiculed by some members of the staff and some of the locals for wearing a mask into the facility. Bad experience. Do not recommend. They should lose their contract with UHaul.

David P. 
Rating:
3.0

We were charged 25.00 for cleaning fee which the truck was clean when we left it and we were also charged 16.50 for fuel when the gas was on full! Also when we tried to check in and get the uhaul by mobile device it tried charging us extra bc our total amount didnt exceed $100.00 so when we went inside the store the salesperson said that it was due to the fact the same truck was rented to 2 different customers! Little confused on the one, and also we were charged an extra $20-$25 bucks to use the self service method.....but we never self serviced ourself due to the uhaul companys own mistake!

AARON B. 
Rating:
4.0

Customer did not leave a comment.

Amy D. 
Rating:
3.0

The strap to hold the car down was completely broken and luckily I had a extra strap to hold car down or the trailer would have been unsafe to travel.. I called them as soon as I found the issue and was told to take a photo so that I wouldn't be charged. But I did get charged.. The girl was extremely helpful. Just wish trailer would not have been broken..

Robert N. 
Rating:
3.0

They did not do a walk around with me when I returned the truck. When I got home I was charged another $82, $54 in late fees, which I understand because I did keep the truck a few hours longer but I do not understand the $25 cleaning fee. I returned the truck clean and with a full rank of gas. For my first Uhaul rental I'm not very happy.

Earl R. 
Rating:
5.0

Customer did not leave a comment.

Sasha O. 
Rating:
4.0

For one I rent the truck for 8 hrs and then get charged a $20 late fee when I being it back and only had it for 7 hrs and they told me nothing just changed me I will not rent from u haul again I will tell

MATT M. 
Rating:
1.0

Customer did not leave a comment.

Josh J. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
1.0

The guy that rented me they haul was very rude and insulting didn't appreciate it since I was in the area attending my mothers funeral and needed to rent haul to take some things of hers home with me and after he got me hooked he said he would call to make sure no one was living in it due to it being Sunday and with limited choices I had to rent from this jerk hope I'm never in this situation again don't like doing business with rude and disrespectful people

Karen M. 
Rating:
5.0

The U-Haul rep was pleasant, helpful and bent over backwards to help. The first trailer selected, she had some difficulty tightening the hitch. She then ask if it would be O K if she selected a different trailer, it would take a few minutes to change the paperwork,but if I had to unhook and rebook , she thought it would be much easier for me. After hooking me to the replacement trailer, and changing the paperwork,she again (for the 4th or 5th time apologized for the delay. A most pleasant experience Les R Smith

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

Bret B. 
Rating:
4.0

Customer did not leave a comment.

tiffany M. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Keep up the good work

mark M. 
Rating:
4.0

The mileage was wrong on the paperwork. It didn't match with the truck. The gas was also wrong it didn't match the truck with the paperwork.

Kathy L. 
Rating:
1.0

Make it so the renter doesnt have to drive an hour away to pickup uhaul equipment for me it was 4 hours travel time to pick it up and drop it off

Matthew M. 
Rating:
5.0

Excellent tow dolly! I am glad rented it. Thank you.

CLIFTON A. 
Rating:
5.0

Have more then one at all location s

Chris C. 
No reviews have been submitted for this location.

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