Customer Reviews for Plainville Short Stop
(U-Haul Neighborhood Dealer)

141 reviews

601 S Washington St   Plainville, KS 67663
(S of CR 18)

(785) 434-2355

Hours

  • Mon-Sun: 6 am - 11 pm

Services at this Location:

Contact Us

(785) 434-2355

601 S Washington St
Plainville, KS 67663
(S of CR 18)

Services at this Location:

Hours

  • Mon-Sun: 6 am - 11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice and friendly people at Apco Uhaul in Plainville, KS. I highly recommend them!! They helped hook up the trailer and unhook when we got done, very courteous!!

Shawn S. 
Rating:
4.0

Dale was very helpful and very pleasant to deal with

PETE M. 
Rating:
4.0

Customer did not leave a comment.

PETE M. 
Rating:
5.0

Customer did not leave a comment.

Roger J. 
Rating:
3.0

Customer did not leave a comment.

Lynn C. 
Rating:
1.0

Everything was perfect but uhaul book work is the worst!

FRED B. 
Rating:
4.0

The only problem I have is that when I reserved my auto transport I reserved it for hays ks not Plainville ks They called a day ahead of pickup and told me the closest one was Plainville My problem with this is I reserved it four days early so in my opinion it should of been available in hays ks and this took more of my time not theres which I do have a problem. With

Brady B. 
Rating:
5.0

Great guy and very helpful. U-haul is lucky to have this person helping. AAAA++++++. Best person I have worked with at any U-Haul location!!!!

Ronald J. 
Rating:
4.0

My son was going to Colorado from KC. His transmission went out in Hayes, Ks on the holiday weekend. I started calling for a uhaul from Wichita, where I was, to pick up in Hayes. I was # 34 on the scheduling list . Rachel, the only person working on Sunday to schedule was fantastic to work with. She was so helpful, patient, I cannot say enough good things about how helpful she was. Everyone I talked to at the different places was kind and helpful too. Thanks to everyone.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

Ericka W. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Possibly oil the strap winders.

Allen R. 
Rating:
5.0

Nothing

edd G. 
Rating:
5.0

I live Uhaul! I would never use anyone else, I have ALWAYS used Uhaul! Keep up the good work!

Dawn C. 
Rating:
4.0

Nothing

edd G. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Ron G. 
Rating:
4.0

The drop off was decent.

herman K. 
Rating:
5.0

Customer did not leave a comment.

peter P. 
Rating:
5.0

Customer did not leave a comment.

Laurel B. 
Rating:
4.0

Customer did not leave a comment.

Jeff L. 
Rating:
3.0

Customer did not leave a comment.

Pete D. 
Rating:
4.0

Fast and courteous

Kathy V. 
Rating:
4.0

Customer did not leave a comment.

Andrea D. 
Rating:
5.0

Gayle took every bit of stress out of my move and even found someone to help me unload my truck in my new, small town. I can't say enough about the professional service. EXCEEDED EXPECTATIONS IN EVERY WAY! Highly recommend!

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Tires were bad on the trailer.

Toney W. 
Rating:
4.0

I had filled out all the paperwork ahead of time but had to go through it once I got to the dealership. Still took me over 30 minutes to get the trailer.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Johna M. 
Rating:
4.0

Customer did not leave a comment.

Jane A. 
Rating:
2.0

Took far too long.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
3.0

Uhaul company NEVER contacted me that the pick up was at a different location than I chose online. I chose Plainville pick up and when I arrived was told truck was in Smith Center!!!!!! Thankfully Plainville saved the day and canceled the online order from Smith Center and everything fit into a smaller trailer. Online was TERRIBLE and WOULD NOT RECOMMEND!!!! Thank you Ryan for helping us!!

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

Customer did not leave a comment.

francis V. 
Rating:
5.0

Customer did not leave a comment.

martin D. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

brenda R. 
Rating:
4.0

Customer did not leave a comment.

Carrie D. 
Rating:
4.0

No change needed. Very helpful personnel.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Gordon S. 
Rating:
5.0

Customer did not leave a comment.

Kaycee D. 
Rating:
1.0

No one knew how to check my trailer in and the young man had me pull around the back to unhook the trailer and just stood and watched and did not even attempt to help me unhook the trailer. Luckily I'm a large man and could handle the unhook but I thought it was rude of this kid to not attempt to help.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Marci W. 
Rating:
4.0

Customer did not leave a comment.

Charla T. 
Rating:
4.0

Customer did not leave a comment.

Kirk G. 
Rating:
5.0

Super experience. The people at the Plainville location are very professional and efficient.

chris K. 
Rating:
2.0

I mad the reservation to insure the equipment would be their when I arrived, being that I was coming from out of town. Upon my arrival I found that it had been rented out and I had to wait for several hours for its return which put me behind in my travels, not a good practice of business.

Joe T. 
Rating:
2.0

Customer did not leave a comment.

JOANNE G. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Personnel very knowledgeable and helpful.

Elizabeth A M. 
Rating:
3.0

Customer did not leave a comment.

Tahmeroo S. 
Rating:
1.0

I requested to pick up a trailer in the town in which I live then was called the day before moving from the Uhaul company saying that I had to pick up my trailer 30 miles away outside of town. I believe that if I sign up for a trailer in one location, than it should be Uhauls responsibility to make sure that the equipment is there. It is unfair to expect customers to go out of their way for your product and even more upsetting that customers are not compensated in any way. I was not pleased with my experience and hope that Uhaul fixes this issue.

Banner G. 
Rating:
5.0

Customer did not leave a comment.

Samuel J. 
Rating:
5.0

Customer did not leave a comment.

dave M. 
Rating:
3.0

Nice people. Good service.

Ronald B. 
Rating:
4.0

The proprietor was most helpful. This, too, is a smaller dealer. The equipment was parked around back and was not visible from the highway. Not a big deal but I drove past it the first time. A larger sign would be nice.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

JOANN D. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
4.0

Customer did not leave a comment.

BRIAN V. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
3.0

I scheduled on-line for a pick up in Hays, KS but was rerouted to Plainville the night before my trip. This took me 50 miles out of my way. I was very disappointed with on-line scheduling.

Dee H. 
Rating:
3.0

Customer did not leave a comment.

DICK B. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

DONNA B. 
Rating:
5.0

Outstanding customer service!

diane P. 
Rating:
4.0

Customer did not leave a comment.

TRACY P. 
Rating:
3.0

Customer did not leave a comment.

DERRICK D. 
Rating:
5.0

Customer did not leave a comment.

DARCI W. 
Rating:
3.0

all went well.

Douglas I. 
Rating:
5.0

Be better in touch with customer about reservation. Also get the uhaul to the pick up sight requested

JAMIE H. 
Rating:
4.0

Customer did not leave a comment.

JACK I. 
Rating:
3.0

Customer did not leave a comment.

Sherry Fisher F. 
Rating:
5.0

Great rental location. Super helpful.

CHRISTOPHER H. 
Rating:
3.0

Customer did not leave a comment.

Bill O. 
Rating:
3.0

Customer did not leave a comment.

SCOTT S. 
Rating:
2.0

Ensure all functions of the vehicle are working, clean cab and box of truck, standby your guarantee to have the ordered vehicle where it's guaranteed to be, not 80 miles away.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
3.0

Well for starters when someone reserves a trailer to be picked up in Hays a month in advance HAVE IT THERE not 40 fuckin miles out of the way!!

JEREMY N. 
Rating:
3.0

Drove past it, as I was looking for a UHaul sign, there is no sign. Crazy how I had to drive over 30 min away from Hays KS to get a truck...???

leon B. 
Rating:
3.0

Customer did not leave a comment.

Randal W. 
Rating:
4.0

Customer did not leave a comment.

JON D. 
Rating:
5.0

I made my reservation 2 weeks before I needed the trailer so I could pick it up in the town where I live. I did not get any kind of phone call until the day I needed the trailer. The type of trailer I wanted that uhaul "reserved" for me was 2 hours away!! Since I put forth the effort to reserve the trailer I expected it to be where I live!! I did not drive 2 hours one way to get the stupid trailer. Instead I had to call all the uhaul centers in a town 15 miles away and hunt down, find and reserve my own trailer. The reservation system uhaul has is pothetic! I will never go with uhaul again! I kept the trailer until I was thru with it so I didn't have to go through all the fiasco again.

Jennifer C. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
1.0

Plainville personnel was kind and helpful, however because of our bad experience with the truck that we was given...I will no longer be a uhaul customer. I will be using other moving businesses. I plan on telling everyone I possible can about my bad experience with the uhaul truck and how awful it for the customer. We was stuck at a fuel pump when the truck quit working and uhaul is not helpful at all in that situation. Was like being stranded with NO help at all. I had bad experience with phone calls to uhaul when I desperately needed help and needed it as quickly as possible. This uhaul experience was awful and disappointing.

Kelli T. 
Rating:
5.0

Fast and very friendly service. Will rent here again.

Jesse S. 
Rating:
4.0

The gentleman who helped me at pick up (he was the owner) was very kind, helpful and courteous!

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

STAN B. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
3.0

Customers should be told about all the extra fees and charges

EMILY W. 
Rating:
2.0

Trailer was not out to be picked up. I had to move a trailer out of the way and trailer was parked in mud and if it was froze would not have been able to get jack out of mud.

RICHARD W. 
Rating:
4.0

Customer did not leave a comment.

JEREMY M. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL R. 
Rating:
5.0

Customer did not leave a comment.

JULIE C. 
Rating:
1.0

Piece of crap truck... Hidden fees... Flat tire.. Had to drive over 60 miles to pick up.. The list goes on.. will never use Uhaul again

SHANNA L. 
Rating:
5.0

Customer did not leave a comment.

ANGIE B. 
Rating:
3.0

Customer did not leave a comment.

KATHLEEN A. 
No reviews have been submitted for this location.

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