Customer Reviews for Plan B Tire Shop LLC
(U-Haul Neighborhood Dealer)

493 reviews

15 Valmar Dr   New Milford, CT 06776

(860) 354-4400

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(860) 354-4400

15 Valmar Dr
New Milford, CT 06776

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent place to rent a truck. Organized, professional and friendly place

Patricia F. 
Rating:
3.0

The vehicle steering was "LOOSE" and the transmission does not shift properly. A little more maintainable would improve things. But it was still up to the task.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

DEBRA D. 
Rating:
5.0

The guy could not have been nicer!

DANIELT M. 
Rating:
5.0

Thank you

Lee S. 
Rating:
4.0

Your front staff was great just needs more help for him. He can't be everywhere at one time.

KESHA A. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Connie K. 
Rating:
5.0

Customer did not leave a comment.

cheryl M. 
Rating:
5.0

Thank you

Lee S. 
Rating:
4.0

The previous customer hadn't returned the truck I reserved so I got a smaller vehicle. Not really the locations fault but very frustrating and meant extra trips and abandoned belongings that would have fit in the bigger truck. Not a great experience, can someone please contact me to arrange a refund?

JOSEPHANTHONY G. 
Rating:
4.0

The vehicle was dirty as hell in the back, full of dust, dirt, Sheetrock bits, and wood chips. The brakes were awful, the truck shifted like shit, even after turning off trailer mode, and it wouldn't upshift until ~3800 rpm. It's not Plan B's fault, their location is great. Also, the cab reeked of cigarettes and was loud, sounded like we were driving with the doors open the whole time. Gas efficiency was awful, probably because the engine needs some love. Front end was wandering all over the place, was a struggle to drive straight. POS/shitbox truck but I'm not sure if U-Haul has anything better these days.

Daniel C. 
Rating:
5.0

Overall, fast, efficient, courteous service!

Kevin M. 
Rating:
3.0

Customer did not leave a comment.

Kevin K. 
Rating:
3.0

The truck was dirty on the inside.

HANNAH T. 
Rating:
5.0

Customer did not leave a comment.

DAWN H. 
Rating:
5.0

Customer did not leave a comment.

CONNIE K. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

DAVIDW F. 
Rating:
4.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Nothing. Service was friendly and excellent.

PETER S. 
Rating:
5.0

Service was outstanding. Truck was spotless. Excellent experience.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH A. 
Rating:
5.0

Customer did not leave a comment.

daniel C. 
Rating:
5.0

Everyone was supper nice and friendly and the whole process was very easy. Thank you for making the move of my mom easier for me.

Sandra N. 
Rating:
4.0

Customer did not leave a comment.

Karrie R. 
Rating:
5.0

Nothing really. I had quick courteous service. I've used them before and I will use them again.

Wendy M. 
Rating:
5.0

All went very smoothly, credit to the staff at Plan B.

DAVIDLLOYD B. 
Rating:
4.0

This is the first time I have ever had to rent a truck by myself and really had no clue what the process was. The mechanic that was behind the counter at Plan B Tires in New Milford , could not have been more kind, polite and patient. He answered all my questions and reassured me that I would be fine driving the truck. He made the check in process very easy. If I ever need to rent again, I would definitely go back to Plan B Tires.

KAREN Z. 
Rating:
5.0

Customer did not leave a comment.

ALFRED W. 
Rating:
5.0

Ricardo and everyone are always the best! Thanks Again! John O'Bine

JOHN O. 
Rating:
3.0

UHall system was down, so check in was manual. Staff was friendly and helpdful. Van was clean and appropriate for my task.

Steven S. 
Rating:
5.0

All good! Easy process from start to finish.

PETERJ M. 
Rating:
4.0

Customer did not leave a comment.

Lorzeno R. 
Rating:
1.0

IN the dark on a rainy night this place was almost impossible to find. The U-Haul sign should be more prominent. Can't see it in the dark

Paul R. 
Rating:
5.0

Very friendly Crew! Thanks to José and Ricardo!

PETER D. 
Rating:
5.0

Friendly service, quick check-in and check-out, will come back for sure!

VINCENT W. 
Rating:
5.0

Top notch service with a smile. Can't recommend the family from Plan B Tire any higher !

DOUGLAS K. 
Rating:
5.0

Customer did not leave a comment.

NOEMI H. 
Rating:
1.0

I keep getting these emails, but I am not the person who rented the equipment. I have called twice to get my email address removed, both times the person said they did it, but I still get the emails. Whoever is using my email address, please stop. As you can see, I have accesses I shouldn't have. I almost canceled the order before I found out my payment info wasn't being used.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

RALPH B. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Excellent and friendly service

NOEMI H. 
Rating:
5.0

Customer did not leave a comment.

Roberto V. 
Rating:
4.0

Customer did not leave a comment.

DEBRA S. 
Rating:
5.0

Very helpful and friendly staff!

PETER D. 
Rating:
5.0

Customer did not leave a comment.

Erik M. 
Rating:
5.0

Customer service was excellent. Van was in excellent condition. A fantastic experience thank you

Jillian S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS K. 
Rating:
5.0

Nothing they were excellent. Friendly, informative, agreeable and kind. They couldn't have made it easie.r

JOHNCAREY M. 
Rating:
5.0

Quick, easy, and professional. Couldn't ask for more

CLIFFORD T. 
Rating:
5.0

Customer did not leave a comment.

Howard T. 
Rating:
5.0

New truck. Clean and drove well. Overall a great experience. I would highly recomend Plan B.

Jillian E. 
Rating:
5.0

Customer did not leave a comment.

beth I. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
4.0

Process was seamless for both pickup and drop off. Would have benefited from quick introduction to the van at pickup, but otherwise happy with the experience.

Allan G. 
Rating:
5.0

Customer did not leave a comment.

Gerard S. 
Rating:
5.0

Great customer service. Not a well known spot to rent from so it was great. No lines. In & out.

TYLER O. 
Rating:
5.0

Customer did not leave a comment.

Nicole W. 
Rating:
4.0

Customer did not leave a comment.

Sam H. 
Rating:
4.0

Gives a returning customer a discount/ or discount for first time customer !!

kevin B. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Every aspect of our rental experience was excellent. The staff at the facility was courteous and knowledgeable. They were helpful throughout the process and made the rental easy and trouble free. We were delighted.

ROBERT D. 
Rating:
5.0

Plan B tire were quick and very pleasant to deal with!! Great company

Erik M. 
Rating:
4.0

Customer did not leave a comment.

Rufus D. 
Rating:
5.0

I think based on the Covid19 epidemic, the dash board, door handles, switches, knobs etc, should have been sanitized. I spent a good 20 minutes disenfecting everything that the prior renter could have handled on the van I rented. I had asked the salesman and he said we don't do that....not what good public relations is about!!!!

william N. 
Rating:
5.0

Customer did not leave a comment.

rod F. 
Rating:
5.0

Customer did not leave a comment.

Marc G. 
Rating:
3.0

Maybe put up a sign; I wasn't sure where to park the truck when I drove in to drop it off.

Elaine M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Very helpful for the phone self check out challenged person that I am. Have used this location several times, all positive experiences.

Patrick M. 
Rating:
5.0

Nothing , the person who attended me was so nice , helpful and went above and beyond to get me in my way.

Oucimar L. 
Rating:
5.0

Customer did not leave a comment.

Lynette H. 
Rating:
1.0

Overcharged mileage, it was dirty T start, cleaned it out perfectly and charged cleaning fee. Never using uhaul again, unless I am refunded for my last 2 rentals. Plan B employees are rude and disrespectful. When i asked about overcharging on January rental wad told to never go there again, in less kind words

donna T. 
Rating:
5.0

Customer did not leave a comment.

chris V. 
Rating:
5.0

Great people to do business with.

Bill V. 
Rating:
5.0

Exceptionally friendly staff, I needed a vehicle at short notice, very smooth transaction, so grateful they were there.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

This is one of the few occasions when as a consumer you get the three things you're looking for .One being service !Two being quality and three being cost. The Gentlemen that completed the transaction at The U haul dealership was very professional !!!

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

keri S. 
Rating:
1.0

I pointed out the damage to the tire to the agent when I turned the truck in and he assured me I wouldn't be charged. I asked him for a receipt and he said he was unable to give it to me because he was too busy with other customers. When I got the receipt by email the next day, there was a $183 charge for damage to the tire. Unacceptable! Therefore, my overall U-Haul experience was terrible.

Thaddeus G. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Excellent service! This was my first time using this location. A Family owned business! Very friendly and professional. I will definitely use them again in the future. Thank you for having my day go smoothly!

Elizabeth P. 
Rating:
4.0

Customer service was excellent, the van needs extensive front end work to be safe. I've held a cdl class A for 33 years.

Tom C. 
Rating:
5.0

The person at the front desk was very friendly

Shailesh J. 
Rating:
5.0

Awesome !!! Thank you so much !!!

Denise K. 
Rating:
5.0

The gentleman that assisted me, was extremely knowledgeable and friendly.

Annette V. 
Rating:
5.0

Good people Better then Meriden and Guilford locations .

ROLANDO R. 
Rating:
5.0

Good experience. Ricardo was courteous and professional. When I received the final bill, however, I saw that I was charged for TWO days of truck rental instead of one. I called Plan B right away. Ricardo apologized for the mistake, and promised to issue a credit to to my VISA card.

Mark G. 
Rating:
5.0

Always the best.

John O. 
Rating:
5.0

Stay there as usual, be well, stay great... Thanks Again! John

John O. 
Rating:
3.0

They overcharged me AGAIN. By 200 bucks

donna T. 
Rating:
5.0

People there were very friendly.

Martin C. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

I've moved in new milford three times now and I'll always go to plan b. I've never had a problem and the employees are very nice

amanda M. 
Rating:
5.0

Customer did not leave a comment.

ROBIN N. 
No reviews have been submitted for this location.

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