Customer Reviews for Plan B Tire Shop LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Plan B Tire Shop LLC

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Christina D. on

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I felt uneasy and pressured into uploading my DL online. Your website states it was optional, but the staff insisted that it was not. Also, a dolly and mattress pads were left and locked up in the truck, which I did not want but it limited my space available to use.

Wayne W. on

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Sandi l. on

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andrew c. on

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Lower your rates. Milage gets very costly

Terri R. on

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Penny M. on

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Kevin R. on

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Mureen C. on

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Although the guys working there were nice, they gave us a broken U-Haul truck. Someone is responsible for making sure the trucks and equipment are in good working order.

Ron G. on

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Edward S. on

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Brian W. on

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Location is very dark when returning a truck at night

Joseph L. on

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This is the best customer service

Tim O. on

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VERY PERSONABLE AND FRIENDLY FOLKS. TOOK THE EDGE OFF MOVING THREE TRUCKLOADS OF HOUSEHOLD STUFF. BUSINESS-KNOWLEDGABLE PEOPLE. THANX FOR HELPING AN OLD VET.

George M. on

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easy access location

Peter F. on

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Made the reservation online, declined ALL extras. When we picked it up, the guy behind the counter tried to sell us extras and insurance, again we declined. When we got our bill, we were charged $11 for insurance. My husband called (this is ALL the same day), he spoke to the guy who checked us in and out. The guy said he didn’t remember us. Really?! I have purple hair and we talked & jokes for a while during check in. He said it was in our contract, refused to admit his mistake or correct it and told my husband to call Uhaul directly. We will NEVER rent from them this location again. It’s not the $11, but the principle and lack of service.

Tom C. on

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Craig B. on

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lydia a. on

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super pleasant experience

David L. on

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Perfect service

Vincent L. on

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i never rented a u haul before - the associates could have not been any more accommodating

Austin S. on

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ROBERT R. on

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Keep doing what you are doing

Maggie L. on

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Tomas B. on

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tami R. on

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Great, friendly service - and a wonderful place to buy tires from as well. The cargo van was spotless, which was wonderful since I was using it to move a light colored sofa and loveseat! It was a brand new vehicle with less than 300 miles on it. I would have liked to have kept it for a few hours longer and gotten a lot of other things moved from my storage unit to my new apartment as well, but mileage charges do add up pretty quickly.

conor g. on

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Ronald A. on

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Jose and Ricardo were professional, knowledgeable and made this rental a pleasure. Ron Alberico

Christopher C. on

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The U-haul Agent I had gotten my rental from was a family business and they all were pleasant , great sense of humor, worked with me during the rental process exclusively ! In closing, My wife had remembered that they had an older BUT VERY FRIENDLY Dog from a prior rental, Anyhow although he was NOT in the shop that day , BUT to our surprise had someone go get the dog while taking care of the rental agreement. MADE MY WIFE/FAMILY So happy and surprised!!! I can't think of EVER having such personal service's .Thank You Plan B Tire, New Milford,CT

Phil W. on

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Leslie R. on

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They charged $10 extra on my card when I picked up the truck then when we brought it back they said it was all paid for, then billed me for $30. .

Thomas S. on

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Crystal G. on

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Eleanor S. on

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john S. on

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Louis C. on

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Go there is a good place to rent

Matthew N. on

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We have rented several times from this location. Always a good experience.

Allison B. on

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Pearlita A. on

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WARD G. on

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JAMES S. on

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Easy enough to park and drop off key, man was nice inside

RICK R. on

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The folks at Plan B Tire are great. friendly and accommodating.

don c. on

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They had no blankets to cover moving items available.

DAVID L. on

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Walter M. on

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Michael H. on

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I haven't rented any vehicles for many years. I was very impressed with the way that U-Haul has streamlined its business processes to take advantage of the web and handhelds.

Paul S. on

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Casey T. on

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Paul S. on

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Brendan D. on

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Philip W. on

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Charged us for gas when we dropped it off the same way we received the truck. Never put in the system that we dropped off the truck. We had to call customer service.

Meta C. on

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Seng S. on

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jim r. on

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Fantastic customer service. Very professional!

Meta C. on

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Chris M. on

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The location was great very nice and helpful. U-Haul and your traffic department is in desperate need of an overhaul. I was rerouted around 4 times, over a 5hr period!!! And probably around 150miles of driving. Just to get a tow dolly. The original pickup was set and scheduled, and confirmed for Carmel NY. I called U-Haul specifically to confirm that the trailer was there and ready before driveing 1.5hrs and they confirmed it. Then 15 minutes out they called and said they did not have the trailer at this location and started sending me on a wild goose chase.

Alison L. on

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kurt w. on

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Elliott D. on

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Although it’s an out of the way location the team there was very helpful and the van was brand new and got the job done. Will use again

Debbie M. on

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It was very smooth so I wouldn't recommend anything.

Raymond W. on

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timothy f. on

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No problem at the drop off location. Every thing went very smooth with the drop off during off hours. U-Haul was GREAT.

John B. on

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Steven C. on

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Interior lights Cab/Cargo area not working.

MICHAEL W. on

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Jill Z. on

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Was told that the equipment was in Stamford ready on sat for Sunday then it was changed to Danbury then while in transit closing in on the destination got a text it was 30 minutes further away I will not use you again

Tara P. on

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John F. on

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Denis H. on

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Adam F. on

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Patrick M. on

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Hamdy E. on

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Joeanne W. on

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Joe C. on

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Melanie u. on

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Everyone was very helpful and very nice.the move was a breeze..

Michelle P. on

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very nice staff, attentive and helpful with customer needs

Catherine B. on

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Erika W. on

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Get rid of the app .. It's difficult to log in and once you get logged in it's difficult to navigate.

Tammy B. on

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I've used plan B (also a tire shop) several times for u haul rentals they have always been polite kind and efficient

Vanessa W. on

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Provide a dolly or offer one

Carlos G. on

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Richard D. on

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Robert A. on

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People friendly, service quick. Truck had dozen pads not ordered and had to be folded up. Truck interior dirty. Passenger outside mirror damaged and not useable. Over charged for fuel since gas reading on departure not accurate.

Edward B. on

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Plan B Tire Shop was fine. The UHaul reservation system is terrible. I reserved a truck in Bethel. I was sent to New Milford. New Milford is inconvenient and added time to my trip. I was then charged for the extra mileage from New Milford to my home.

Donna K. on

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Erik R. on

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Evan H. on

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DAvid G. on

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GLENN R. on

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Excellent service Friendly personnel Convient

Jessica S. on

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Louis C. on

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Very nice truck and service

Peter B. on

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Reception was quick and friendly. Rental would have been rated excellent had the ordered and paid for blankets been in the vehicle. We only discovered they were not when we arrived at the place where we picking up the goods. We wasted 1 hour going to buy some as they were needed to protect the furniture we were carrying.

Martin S. on

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MARY O. on

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Daniel O. on

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The windshield was very dirty with dead bug smears. I wasn't taught how to use the autotransport, which in my opinion is a safety violation

ROBERT B. on

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Gustavo H. on

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Make default drop off locations the closest uhaul center. I'm referring to one way rentals. It's the whole point of the one way rentals. I had a situation where that wasn't the case. fortunately, uhaul Cust service handled it fast and well, however, I did have to deal witn an owner/operator that was very rude prior to that.

Anthony S. on

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Anthony S. on

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Thom W. on

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. on

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Plan B was wonderful. The UHaul system in general is horrendous - we waited for over 90 minutes for your computer system to allow Plan B to rent out the truck that I had reserved in advance. Even after Express checkout and numerous calls to your Regional Office, National customer service and Field Manager, Plan B was unable to process the order. Uhaul should provide all of their pickup locations with paper/hard copy material for when your computer systems fail.