Customer Reviews for Planet Satellite

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Planet Satellite

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jerry o. on

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She was alone working and taking care of 3 customers and she was prompted about it and very friendly

Tina H. on

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Thank you Lida.. Great Customer Service and helping with getting some calls back.

Richard M. on

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I believe it's preposterous to pay $893.20 for three days--especially when I only needed 2 days. I had no choice but to pay: I needed the truck to move my son from Odessa to San Antonio. I hope you feel financially more secure because it sure has soured my earlier respect for your company. Richard G. Martinez

Robbin J. on

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Jerald D. on

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Joe T. on

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Matthew M. on

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Kristopher S. on

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Please see notes of complaint filed

Jason O. on

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Location called me multiple times days before equipment was due telling where they are located and to make sure it has gas. The woman who called I could hardly understand her and there was no reason to call multiple times. When I arrived to return the equipment I was told it was late that it was scheduled for a specific time,which I had never set up. After the inspection of equipment she tried to get me to pay for damage that was reported when truck was picked up,the cracked windshield was present at pickup. The parking lot was not big enough to accommodate the size of truck I dropped off.

christopher w. on

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There was no customers before me but the lady had me wait 10 minutes before I was helped.

Jackie b. on

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Allow for ample mileage.... I had to pay for undo extra miles

carlos s. on

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Representive didn’t know how to do her job

Phillis R. on

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JOHNNA D. on

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Tracy D. on

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Location was very unprofessional, messy, and hard to get in and out of. The lady was also very rude and snippy. I will never use this location or recommend to anyone!

Esteban T. on

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The lady was so nice ????

Shane P. on

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Nothing against either location overall. The vehicle you rented me however, TERRIBLE. How is a truck with 130k miles and 30 plus scratched/dents still in service? The cab of the truck was so noisy I had to wear noise canceling headphones. I would not recommend U-Haul ever if this is the equipment you rent. I’ve rented Penske in the past and for the same price they have nice, clean trucks with cruise control.

Lydia F. on

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The contract stated that our return destination was Brady which was 12 miles from our destination. On the day of the return I received a text message saying the return had to be in Early which was 45 miles away. I was luck to receive the text since service in that area is very weak. I did not get to do everything I needed to on the move since I had to travel so far to turn in the truck.

Vance L. on

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THOMAS B. on

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Joe L. on

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jonny v. on

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Very satisfied

Toby J. on

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Richard M. on

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Clayton H. on

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The lady who checked me out was very concerned about my safety when traveling with the uhaul trailer. She reiterated a couple of times about checking the hitch everytime I stopped to make sure it was still secure and she told me a few times to be sure not to speed.

Cecil H. on

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They don’t open until 11am!!! When people are packing to move they want to start early not mid day.

Tyler T. on

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The woman was rude. She called and asked me to come late. When I told her that wasn’t an option she told me to be there at 10:00 sharp and then didn’t show up til 10:20. She didn’t believe me when I said I had used the early check in and already paid even though the computer confirmed this. It was an extremely unpleasant experience. The customer service was horrible.

Angela D. on

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Greta B. on

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Haley H. on

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