I appreciate that this location had a truck available at the last minute. The rental process was quick and smooth.Nickie S.
Customer Reviews for Platinum Auto Accessories
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No company answering machine/voicemail. I reserved a dolly/hand-truck with my original reservation. When I arrived I was told they don't have it. I was sent to another location after being told they called for me and I could go there. This was an additional 15 minutes out of my way in Decatur, Ga. When I arrived, no one knew what I was talking about. They did not have a dolly available, but offered to sell me one for $70. I wasted a lot of time running around at the last minute trying to find a dolly while my movers waited for my return with the truck. I should have been notified prior to my arrival that the equipment I reserved would not be available.Kimmerly M.
Customer did not leave a comment.DIAMOND H.
Customer did not leave a comment.Brandon M.
Called location to have someone explain charges to my credit card, the gentleman answering the phone was extremely rude and would not assist me with any questions. Unfortunately customer service is 0 with a lot of companies. I have used u-haul a few times within the last month, needless to say I will not visit Platinum Auto on Lithonia Industrial for any service ever again.Sabrina T.
Customer did not leave a comment.LARICKA F.
Very unprofessional. Was charged for 2 days but I only requested 1.Carlaneisha H.
Tire was low upon arrival and we were told that we need to handle getting air in in ourselves,Seth B.
I waited at the door, They was 30 Minutes late and the Online 24 /7 share would not let me get the keys. When the store opened finally my information wasn't complete on his end. He had to submit a email link to me to complete. (This was supposed to be done a hour before my pick up)Anthony H.
Customer did not leave a comment.lemuel H.
I'm NOT comfortable renting for this location at all. 1: it's COVID and these TRUCKs are extremely DIRTY at this location. Trash in the driving compartment, the cup holder still have very dirty. The back of the truck not clean from the previous person used. Someone need to clean these truck....WINSOME N.
Where is my $40 fuel refund ? Haven't received it yet.JAMAL R.
Customer did not leave a comment.Scottavia B.
The location is not the problem. Yes the trucks need to be cleaned out after every RENTAL seeing we are going through COVID-19. However I'm on 285 and a tire BLOWED out which I'm driving and I'm a woman. The TRUCKS NEEDS to be SERVICED. UHALL needs to do better don't wait until someone gets killed before you do it PLEASE!!!!Winsome N.
The check engine light was on ,the air on the rear tire was low and the truck was not clean.Ibrahim C.
Customer did not leave a comment.CInta C.
The young man who assisted me was great! Even though we were in the middle of a power outage. He still took the initiative to assist me using his personal phone to pick up my truck.Tracy B.
Customer did not leave a comment.Latoya F.
Truck didn't feel safe to me, engine light stayed on, tire light stayed on, too many lights blinking. Didn't like that.Camile J.
Customer did not leave a comment.Marilynn C.
The guy who did the return paperwork knows what he was doing, which makes the process ran smoothly. It needs people to know and drive the process.Charles C.
Customer did not leave a comment.martha W.
The dealer was not present on time to provide the keys to the truck. The utility dolly I ordered was not available and I was instructed by customer service to go to another location to get it. Customer service did not contact the center ahead of time to arrange for me to pick up the dolly and the agent at the center was rude and nonchalant to my situation. The entire ordeal put me almost 2hr behind schedule for my move.Darwin G.
Great service will use this location in the futureNautica P.
our reservation was at 10:00am and we had to wait to 2pm for our rental.Roger A.
Customer did not leave a comment.John W.
The truck rented was reported stolen police stopped me made me get out of the truck on the hwy and the proprietor had to pick up the truckROBERT P.
Customer did not leave a comment.Deonna O.
Customer did not leave a comment.vincent B.
Simple easy process. Equipment worked well and was cleanOlatunji C.
Customer did not leave a comment.Donna W.
Customer did not leave a comment.joyce H.
Make sure each customer does what is required or charge them accordingly. Make sure your trucks operate safely, regardless to what is repobrothe My brother drove the truck I rented. If I had been the drivet, I would have brought it back. Yes, I needed to move and was all packed and ready to go, but not at the cost of lives. This entire ecperience with Uhaul was my worst and I've used Uhaul for years. It's time to make a different choice. There was no compensation for anything, but the mileage. It was filthy and in ill repair, unsafe to be on the road. Greed!!! All about the dollar, customer service and satisfaction does not factor in in any way. VIP Helpers, Inc was the saving grace of this fiasco and my second time using them.Joyce M.
First get the contract info right. I requested certain things that wasn't present when i picked up the uhaul. The never got the contract from there.Arthur S.
The location was okay but I had a raggedy truck which didn't drive to good sounds very bad like it didn't have oil or needed transmission fluid or something it was the worst experience ever it went so slow until I had to keep the truck a extra day because I didn't wanna drive during traffic I dropped it off late night and I made a video of how horrible the truck was and the speed I feel like I paid way to much for this truck I just had rented from budget 3 weeks ago when I put my things in storage and the price was only 93.00 dollars for two days and I had a 26 foot truck drove the same miles and paid a whole lot less and hassle free I choose U-Haul cause it was closer to were I moved but ended up spending way more and this is my first review I have ever did but I feel like I had to let you no my experience and it was truly horrible the truck was just horribleValerie B.
Uhaul should add at least one trolley to a truck for easy loading and unloading. Instead of the pick up place renting one to you.alexander M.
Shia is awesome!Eljah C.
Update website on info about location and features.Burgundi A.
Customer did not leave a comment.Ruth F.
Customer did not leave a comment.Lonyeâ€™ J.
Customer did not leave a comment.Yolanda S.
Customer did not leave a comment.Tiffany C.
Customer did not leave a comment.Amanda S.
Customer did not leave a comment.dwain B.
Customer did not leave a comment.BRENDETTA F.
Great service, highly recommendednicholas K.
Customer did not leave a comment.Shona B.
Truly enjoyed the customer service at Compass Storage by Stacy and Heather. They explained the process of renting a U-Haul and went through each cost estimate. I definitely enjoyed speaking with them. When I returned to pick up my vehicle, I was greeted with Stacy's warm smile. I truly enjoyed my experience.jimmy C.
Customer did not leave a comment.salvian B.
Customer did not leave a comment.Kendra C.
Better customer service when it was time for me to pick up the truck I reserve nobody at like they wanted to help in the timely manner. But the truck itself was decentEddie P.
Yes, Professional, friendly and organized.Juniba S.
The manager of this location was over 45 min late and was unapologetic. Instead, he was rude. His tardiness ran into the time that I had originally scheduled movers to help with my move that day. The side view mirrors on the truck were not adjustable at all.Kandlar R.
Service was efficient and friendly and all fees were appropriately shown up front on the website so that I was prepared to pay for what equipment I would need and use. Thanks!Ann M.
I was in desperate need of a small uhaul, and was able to get one after everyone else was out. I was so thankful and I appreciate the excellent customer service.LASONJA M.
Service was good there is nothing needed to be doneTamika L.
I was told to take a seat the wait would be 15 minutes. It was about 35 minutes because they were taking care of their customers. I will never rent from a dealer again. U-HAUL center only going forward!Rufus B.
Customer did not leave a comment.Anthlesia S.
Customer did not leave a comment.MARIO G.
Customer did not leave a comment.NATASHA P.
Customer did not leave a comment.Valerie F.
The attention and customer service was great and smooth. Even though they have a small operation, they turned out to offer a better experience than your Candler Rd. location, where the attendants lacked sympathy and courtesy. I would definitely be using their service in the future.DANIEL P.
Customer did not leave a comment.LATARSHA S.
My first location to pick up was horrible - Covoco Tire & Service Inc. When I arrived they informed that they had given my truck out and was not apologetic at all. This is unacceptable and should not be tolerated by U-Haul corporation.On top of that I had to wait 45 - 1hour at the second location. Please give me a call at 404-234-0218. Thank you. Donald WilsonDONALD W.
There was only 1 person working with uhaul at this location, and he step out for 50 minutes. The air condition was hot.sharon F.
We will definitely do business in the futureTINISHA M.
Customer did not leave a comment.GAYLE W.
Open timely. Cabin of truck was not clean.Melvin H.
I reserved a Uhaul at the Cleaners 1865 A RockChapel Rd location in Lithonia Ga & the location had already lease my rental out before I could pick it up. I get to the location as scheduled & my truck was gone & they sent me to a different location....Richie W.
The person helping was not helpful it took me to become frustrated before he got up to do what I thought was his job. The staff person wanted me to tell him the mileage which I didn't know how to do because when I got the uhaul they should have cleared it first so hopefully I will never have to experience this again. I really don't understand why I couldn't drop the uhaul off at the uhaul lot.monica R.
Better communication being that I reserved the uhaule for two days only to get there and find out my reservations was placed in the system for a day which was four hoursalia N.
Customer did not leave a comment.Brandy S.
I find no faults with this branch , have no complains , thank you ?? everything was good .PATRICIA G.
Customer did not leave a comment.ANGELA W.
Customer did not leave a comment.RAMONA S.
Y'all was perfectdamon S.
Keep up the good workJUAN K.
Customer did not leave a comment.Queen B.
No false advertisingmartha O.
Customer did not leave a comment.TYROSHA E.
Customer did not leave a comment.NICOLE J.
No point in making a reservation if the truck reserved is not available at the location. Truck pick up from other location was in dire need of an alignment which I have film of in action.Nicole F.
Dont lie or steal from your customersALANTE S.
Customer did not leave a comment.SHAMECCEA R.
Not over charge them for the equipmentANDREYARTA C.
Have locations where employees can help because this guy didnt know anything and I basically did his job and wntered my own info to get the uhaul. I would have rather going to a ubaul location instead of a dealer, and then he gave me the paperwork and said bring the tank back where its at. I drove 10 miles and he claimed it was on 3/4 but it was 1/4 and said i had to pay for it and this isnt his business irate and made me irate because he wouldnt help me out. I PAID FOR 20 MILES and didnt drive 20 and is highly upset and will not deal with a dealer again.christina H.
Customer did not leave a comment.Tonya B.
The Service provided by Kevin (I think that was his name), was excellent. This guy truly understands customer service. He needs to be commended.kevin L.
Customer did not leave a comment.SHAKATIA G.
Customer did not leave a comment.Ashley P.
Have the online database synced with what the store has. I requested a dolly and the location didn't have it.Ray K.
Price was a lot more expensive then the website said it would have been..!DEQUAN S.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.LISA Y.
The rented equipment was the best maintained I've ever rented. The representative was pleasant to work with and friendly.MICHAEL D.
Very nice guy. Took time to show me where dashboard controls were located. Also, vehicle was in very good condition. Would rent from this location again.Richard M.
Kevin, Platinum's Associate assisted us with an immediate need of a rental van for a loca areal move. With shirt notice, he made available a U-Haul paneled van. We very much appreciated his services and assistance as our family had loss our mother and needed to relocate her personal items. Kevin you are the best!VALERIE M.
The gentleman was very unprofessional he made jokes , werected he wasn't supposed to be made ,he never checked the truck, never check the gas, never the outside of the truck , never check the inside of the truck , and it took him an hour and 45 minutes to rent me this unit , never will I go back to that Location again. But I do love driving U Haul.I will rent again just not that location. Thanks Lynette Robinson.LYNETTE R.