Thank you
Enid R
Customer Reviews for Platinum RV Park & Resort
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Getting into the gate with the gate code was difficult. Then getting into the truck was difficult due to not having access to good internet service at the facility. My suggestion is to send an email with all the instructions to get in and get the keys BEFORE you get to the location. I believe this is a UHaul issue and not the facility where the truck was kept. It took several phone calls to UHaul and one and a half hours to pick up the truck. It was very frustrating. But, truck worked good, was clean and provided the service we rented it for. Return was a little bit easier, but still had to call the owner of the facility to get into the gate because code didn’t show in uhaul website.
Heather LGREAT CUSTOMER SERVICE & UHAUL WAS IN GOOD CONDITION
Rachel LDidnt meet anyone dropped it off after hours
John SMake it easier to rent after hours
Ashley UCharged me for fuel after returning with fuel completely full
CALEB MOnly thing that i have to say is clean the inside windshield. Greasy and couldn’t see in the sun Orherwise great customer service. Very polite
JOSHUA W