Customer Reviews for Pleasant Hill Auto
(U-Haul Neighborhood Dealer)

1,646 reviews

300 Main St   South Portland, ME 04106

(207) 878-9183

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–3 pm
  • Sunday
    8 am–2 pm
Special Operating Hours
  • 12/25/2022: 8:00 am - 1:00 pm

Services at this Location:

Contact Us

(207) 878-9183

300 Main St
South Portland, ME 04106

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–3 pm
  • Sunday
    8 am–2 pm
Special Operating Hours
  • 12/25/2022: 8:00 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They were amazing and very helpful

Alison B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

everything was great. Steve was easy to work with. Thanks Again

Jim Q. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Cecel J. 
Rating:
4.0

Customer did not leave a comment.

Victoria T. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
3.0

No fault of the people but just a very busy spot and rather difficult to park but I would use them again.

JULIE S. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Alfred C. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Josh E. 
Rating:
5.0

Great experience.

Lisa F. 
Rating:
3.0

The south Portland location was great and actually had a truck for me. I was sent here from my original reservation in Saco. Saco was not “overbooked until morning of” which really threw a wrench in my moving plans. I was lucky enough to get a truck out of Saco. But the fact your system lets people overbook is unreal to me. Overall nothing wrong with the south Portland location or the man running it but the Saco location I will never go to again.

Katelyn S. 
Rating:
5.0

Customer did not leave a comment.

jacob A. 
Rating:
5.0

Friendly staff. Not my first time here and I was very pleased both times.

David E. 
Rating:
5.0

Accommodating and friendly service!

Rich H. 
Rating:
5.0

Overall, U-Haul has terrible customer service. If there were any real competition, it would mean the death of this company. This location is fine, U-Haul is NOT.

Paul L. 
Rating:
4.0

I've rented a truck here at least 6 times. Always easy and straightforward. I will continue to rent from this location.

Heather K. 
Rating:
5.0

I was charged for items I never received. I wont be using uhaul again.

Matthew F. 
Rating:
5.0

Great customer service, thank you.

Adrienne R. 
Rating:
5.0

I love this location! Portland should take notes.

ryan F. 
Rating:
5.0

Your store manager is both warm and professional. I have used UHaul before but never enjoyed the experience as much. The truck was in excellent condition and met our needs perfectly. Al plus!

richard R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
3.0

The online check-in process took almost 20 mins and then another 10+ mins checking the car in at return. So not so quick. The pricing displayed kept changing back and forth and was a bit confusing saying I had 100 mile limit. Multiple times shifted from $20day + $.69/mile over to $89/day with 100 mile limit.

Ryan P. 
Rating:
5.0

Far and away the best experience I've had with UHaul in many years, and I look forward to doing business with Pleasant Hill Auto again.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Always the best!!!

Dani Jean N. 
Rating:
3.0

Improve the U-Haul app for check in. Soooo slow! Thank you.

Nathan S. 
Rating:
4.0

Customer did not leave a comment.

gary K. 
Rating:
3.0

The truck had a door that moved very hard near the top of its travel. Unless you jerked it up with enough force, you could hurt herself trying to raise it. Needs to be fixed. Also, I was charged an extra day's rental for unknown reasons. Still waiting on an explanation.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Meghan H. 
Rating:
3.0

The truck was parked so close to the truck next to it that if the trailers behind had been any closer, I wouldn't have been able to turn easily to get out. The floor of the cab was muddy from previous rental and then back of the truck had been left open.

Todd R. 
Rating:
5.0

staff tries to provide excellent services and is a great asset to the community. I will rent again from this location.

ROLAND S. 
Rating:
5.0

Customer did not leave a comment.

Peter Q. 
Rating:
4.0

Nice to work with

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Vaibhav M. 
Rating:
5.0

Allow us to drop the truck near our home than return it back

David S. 
Rating:
4.0

The address in google brought me into a residential area with no outlet. It was extremely difficult to get out and to find the actual entrance. I submitted an update to google maps to change the entrance location of the business.

Jeffrey T. 
Rating:
4.0

Customer did not leave a comment.

Shelly G. 
Rating:
2.0

Vehicle battery died on us, left us a hr to it would charge. Gas tank was line before e and brought it back same was still charged 38 and my card was charged 300 and over drafted my bank

Kristin R. 
Rating:
5.0

Everything was exactly as promised, no room for improvement!

David M. 
Rating:
5.0

Check-in guy was great! Very helpful!

John Michael W. 
Rating:
5.0

My comment does not pertain to the location but to the App for managing the rental. I tried to change my pick-up date and time using the app and it is very odd, where it allows you to write a message (where in my case I requested a change) and yet there is no response/confirmation email or text. After a day or so I called the location where they had no record of my request and were happy to take care of it manually on their end.

Robert M. 
Rating:
4.0

The U Haul website is nit user friendly and making a reservation is not clear nor is the instructions I would rate it one of teh worst I have delt with Danny Clifford South Portland, Maine 04106

Daniel C. 
Rating:
5.0

Excellent experience

Rich H. 
Rating:
5.0

Customer did not leave a comment.

Marc L. 
Rating:
2.0

The key box wasn't locked...

Randall T. 
Rating:
5.0

The Van was clean in back but cab was dirty and smelled heavily of smoke

Damian S. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
4.0

Customer did not leave a comment.

Ann P. 
Rating:
5.0

Staff was very efficient, knowledgeable and helpful!

Katherine D. 
Rating:
5.0

Our rental went as expected. The vehicle was ready when we arrived. The rental performed as expected. We returned the vehicle and were on our way with no surprise charges. Excellent Service

RICHARD A. 
Rating:
4.0

Customer did not leave a comment.

Rene G. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

Everything was fantastic. The vehicle was clean and well maintained, and the gentleman assisting me with the rental process was very kind and helpful. I would highly recommend Pleasant Hill Auto to anyone looking to rent a UHaul!

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Nothing, service was excellent and I was very happy with the experience. My expectations were exceeded with my rental. I would definitely recommend this location to anyone I know.

Charles C. 
Rating:
5.0

Steve (I could have name wrong) was very helpful, friendly, and kind face!

ali G. 
Rating:
3.0

Customer did not leave a comment.

Chad L. 
Rating:
3.0

Customer did not leave a comment.

Colleen T. 
Rating:
5.0

These guys are great. They are my go to. I will never go back to the uhaul store on marginal way. They are ignorant there

Matthew G. 
Rating:
4.0

GPS got us close - down a dead end street just outside of the fenced in lot.

Donald M. 
Rating:
4.0

Customer did not leave a comment.

Chad C. 
Rating:
2.0

Truck overheated after driving 15 miles locally. I sat at a landfill for 3 hours waiting for roadside assistance. Local vendor was 5 miles away and would not bring a gallon of coolant to me (which was all it needed because it was empty when I picked up the truck). Vendor then 'discounted' me the $18.75 fuel shortage when it had exactly the same amount of fuel as when I picked it up. Too tired to argue with them. Missed my company outing which was a boat ride in Casco Bay. Not a great experience but was able to move my belongings into my storage unit.

Alan W. 
Rating:
5.0

Nothing to improve. The one employee helped hook up the trailer, he was great. I was in and out in no time. Was able to drop off at my convenience.

Robert S. 
Rating:
5.0

Don't follow Google directions!!! Just stay on Main Street. I didn't know the location was open on a Sunday morning, and I was dreading the online drop off process. Then the attendant knocked on my window and offered to do it for us in the office. It was a breeze! He was so nice and helpful. I would absolutely use this location again.

Amanda I. 
Rating:
5.0

No issues- pick up and drop off very fast

David K. 
Rating:
5.0

Customer did not leave a comment.

Sharon Q. 
Rating:
4.0

Customer did not leave a comment.

Bruce H. 
Rating:
1.0

A number of issues with this location. I was told I had to accept the UHaul insurance or they would not rent the vehicle to me (I have my own insurance through State Farm). “If you don't accept the insurance you can go rent somewhere else”. The truck had empty alcoholic beverages cans and old coffee cups in the cab. The truck was due back at 9am, I was was running late but at 9:25am I received a call from this location telling me if didn't bring the truck back immediately I would be charged a $300 late fee. Overall terrible experience and I question the legality of forcing me to take your insurance and threatening me with late fee.

Eric P. 
Rating:
5.0

no issues

Steve L. 
Rating:
5.0

Customer did not leave a comment.

COME ARISTIDE B. 
Rating:
5.0

Customer did not leave a comment.

DANIELA A. 
Rating:
5.0

Drop off was a breeze! The gentleman was outside already. Everything was so easy, just dropped off the keys and left. When we were waiting for the light to turn green, the gentleman came up to our car and gave us our wallet that was left behind IN THE U-Haul..... TAHNK YOU!!!

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Wayne D. 
Rating:
4.0

Customer did not leave a comment.

Elicia N. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
4.0

Some feedback to the U-Haul company, not the franchises. There should be a reimbursement policy when the tank is returned well above the start point level. The start level was barely above 3/8 full and was returned with 5/8 full. It is difficult to estimate the amount of gas use. To add insult to injury, we were charged for going 11 miles over the 192 limit! U-Haul should build in some flexibility in their policies to allow for making judgement calls in favor of the customer. Thank you for considering this suggestion.

Jeanine M. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

joe H. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Excellent service

Rich H. 
Rating:
5.0

Great vehicle, efficient friendly staff, and convenient location, all added up to an excellent experience. Thank you.

cindy N. 
Rating:
5.0

Customer did not leave a comment.

Jon B. 
Rating:
4.0

Customer did not leave a comment.

Alicia M. 
Rating:
5.0

Always the most professional and friendly staff!

Dani Jean N. 
Rating:
3.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

SANDRA B. 
Rating:
5.0

Customer did not leave a comment.

ELISABETH B. 
Rating:
4.0

Customer did not leave a comment.

Jed D. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Margaret S. 
No reviews have been submitted for this location.

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