I reserved a 15 foot truck. At the time of pickup I received a 10 foot truck. My move was 1 way and over 100 miles. The smaller truck did not meet my needs therefore I am needing to rent an additional truck to complete my move at a later date. In order to improve customer service do not over book trucks and devise a system that is fair and equitable to all customers. Communication was a crucial factor in my case. I would have rescheduled my move to a date had i known my needs would not have been met initially.Pauline F.
Customer Reviews for PMM Carson Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Honor the pick up time. I scheduled an 8am pickup via 24/7 Truck Share, however, when I arrive the site gave me a message saying I had to wait for the location to open at 9am to pick up the truck. Why let the system make an 8am reservation if the truck will not be available until 9am. I had to leave and come back 90 minutes later while the movers waited around.STEPHEN D.
Customer did not leave a comment.HENRY M.
Representative was extremely rude , the first truck did not have working doors and back was locked . I had to bring truck back to location for a new truck that works . Once truck was exchanged the gentleman snatched the signed paperwork in frustration that we continued to have issues with the vehicles. I was extremely unsatisfiedLaDrea W.
Customer did not leave a comment.Eyda F.
Customer did not leave a comment.Hector T.
Some warning about how complex the exit isGeoff D.
Customer did not leave a comment.Keisha B.
Customer did not leave a comment.KIMBALL W.
The truck was with no gas , and they told me to return it with a quarter, and they will give me credit And I add $65 on gas and they didn't give me credit backOSCAR F.
Customer did not leave a comment.KENNETH C.
No one wants to help and the app is horrible. On top of that expensive. Tu oÃ should be ashamedCarlos H.
Pickup location was changed from the original reservation. We wasted time and gas going out of our way. The appliance dolly we reserved was unavailable, had to waste more time and gas getting one from a different location. Also, we had a dozen pads on our reservation, but were only provided with ten.Anita H.
Agent was 30 minutes late, no apologies or explanation. ( the store owner had to call to tell him a customer was waiting ) Changed my drop off location and when I asked why he replied â€œ you don't want that place you call and changeâ€ Handed me truck keys and said it's out back. I asked about checking for damages etc he said â€œit's fine doesn't matterâ€ he was very surly and I was obviously interrupting what he had planned for the dayEarlene W.
Better customer service and with no delays or set backs.TATIANA E.
Just challenging on my end to get the uhaul for a self check out. I was late by 3 hours but it was challenging to secure it online or on the appThomas B.
Customer did not leave a comment.GLAFIRA E.
Personal lacking of knowledge and equipment had broken emergency triangles and failed to replace them. He came up with bs excuses.REYES P.
Customer did not leave a comment.Roger N.
Didn't like the service, very rude,couldn't answer a simple question. Rep seemed as if he was mentally accupied,very dismissive, rushing us....he said he can make more money. Gave us 3 hours for 70 plus miles and said the later you be the more he charge. Everytime we asked a question he just never answered the question.tresman L.
Everything was on point. No suggestions at this time. This location worked with me even though I forgot to check the truck back in on line when I returned it, without any hassle. I really appreciated the two ladies that I spoke with, they were schedulers and they were awesome in making sure the truck was checked back in and I wasn't charged any extra fees. Awesome customer service.Nadine N.
The rental truck was not cleaned or sanitized per Covid protocol. I spent over an hour cleaning the interior of the truck. The truck was in terrible condition physically and mechanically. The brakes were spongy and the truck barely got 8 miles to the gallon regardless that we had a relatively light load, no appliances. About 100 miles into our trip we were invaded by ants. They were marching in and out of the cab. We sprayed the cab and later found a half eaten muffin buried behind one of the seats, proving that this vehicle had not been cleaned or sanitized. The truck broke down 4 times along our trip and "Emergency" Road service took over 1 and a half hours just to respond. We were on hold for over one hour and continued to be directed to the website which was also useless. I paid someone out of my own pocket to get us on the road. This was a very stressful and horrific experience. This truck had over 130,000 miles on it and is unsafe for cross-country travel. I expect U-haul to address my issues immediately.Joseph S.
Customer did not leave a comment.TODD N.
Car smelled on inside, was dusty and exterior was unclean.Aaron L.
Over all it was okay, next time offer a dolly and other materials there was nothing!MARLON SYVETTE S.
I Left my wallet in the truck and had to wait two days to get it out. There was no support. Online website requires too much information and too longRonald P.
The truck was running fine, but it was not kept clean. The windows were extremely dirty as if the vehicle was not clean. I tried to clean the window with the water spray but there was no water to clean with.Rosemary C.
Horrible experience with the employee... ordered scheduled for 10:30am, arrived at 10:25am. Your employee did not show up until 11:10am! There was a lady mentioned to me waiting for two hours for her truck, prior to me showing up. This guy did not spot any dolly or pads on the order and made me pay $28.00 up front. Have a copy of the receipt. This guy also tried to double charge me for the pads, when confronted, he said he'll give me a discount and gave me a different price... Now have a charge on my bill for the pads and dolly, not including me already paying for the dolly and pads at the store...Eugene H.
Customer did not leave a comment.Romey Y.
Make sure gas is filled and truck is clean with all equipmentashley R.
Customer Service was terrible...RudeLacresia B.
Customer did not leave a comment.Robert F.
Make sure there actually is a vehicle there so you don't have to go to another locationRamon R.
Too much chargersAgnes E.
Nothing, just keep being GREAT!!Daiman J.
Customer did not leave a comment.kim H.
Mike was very helpful on the phone when assistance is needed.Hernan H.
Customer did not leave a comment.Cricket S.
Customer did not leave a comment.Courtney F.
Customer did not leave a comment.Jeninth R.
Customer did not leave a comment.Linda C.
Customer did not leave a comment.Elizabeth D.
We were moved to this location after reserving a truck in long beach. Was never given a lock box code, no ij ne was there to help. Drove to actual uhaul location then the guy at the Mobil called asking if we were going to pick up. Yes we were there, we came back .. it was a headache. Awful. Then we were not given what we reserved.Rodney B.
The gas was a little bit less then when I took it and they charge me $15 for 2 gallons of gas. I return the the truck no one was there. I was estimated to pay $70 I went miles 29 miles and I feel that I was overcharged. My total bill was $76 for a $19.95 truck ridiculous !!!sheree C.
Probably a newer truck would make it nicer although this last one is acceptable it did made my move quick and. EfficientRolando V.
I LOVE how convinient the whole process was. Location was perfect. Near my home and everthing went smoothly overall via mobile. Phone and chat assistance was awesome. Also very glad that the vehicle was in very well kept condition and not run down like others.Rosemarie R.
The truck had no gas and although we were given a credit, it did not cover the cost to put gas in the truck. The location is at a Mobil gas station. Had the owner checked the truck prior, gas could have been put in. Also, the owner said he had no dolly, however there was a dolly in the back of the truck. Again, owner should have checked the truck.Evelyn L.
Please put a hook for the doly so it is not moving around the truckElena C.
Customer did not leave a comment.Ashaley G.
I can return the u haul anywhere I want , but that guy didn't accept to , I don't trust u hull anymore they charge me extra because they want me to drive all the way back to the same address . I don't recommend to deal with them I think there is other companies have more transparency and honest to deal with .and they have bad customer surviverabih A.
Nice Service, happy to see them againOBAYEDULLAH M.
Customer did not leave a comment.LANCE R.
they made wait over 30 min, not very friendly place, would never go back thereDavid L.
Never got the dolly .. tried calling multiple numbers and timesChloÃ© R.
Customer did not leave a comment.jeffrey P.
Customer did not leave a comment.Lum F.
nothing, they were nice since my arrival was adjusted due to circumstances...suzette K.
The people who run this establishment are completely dishonest. I live a few blocks from this place. Me and my wife have had multiple bad experiences here. Enough to where we don't do business here at all. I was not happy when I found out this is where I'd be dropping the teuck off at. I dropped the truck off (filling it up before turning in the keys) and left. A few hours later, im billed for not filling up tank. These people are dishonest!!!Yvonne H.
Very Good Service , Happy...OBAYEDULLAH M.
Customer serivice is horrible. I'm glad I did not have to use road side assistance through out my trip. It was a disaster just to get my dolly that i ordered. I cant imagine if I had a problem with the vehicle on the road.Qui L.
This U-Haul's employees/owners completely lacked any and all customer service that you need to run a business. I was not happy with my experience at all.Amber W.
Customer did not leave a comment.MARIA R.
Customer did not leave a comment.Clausell H.
Excellent people??HORACIO V.
Customer did not leave a comment.rafael G.
good jobOBAYEDULLAH M.
Your service was excellent. The information was clear and complete. There was no problem in returning the truck to a location closer to my destination. Knowing that it was possible to locate another place for the return was very helpful. Thank you.silvana R.
Maybe having more than one cargo van available.john J.
Representative was rude & unpleasant. Equipment was not available.Andrea M.
Customer did not leave a comment.IRMA O.
The customer service person was very rude. He was putting cigarettes on a shelf when we came in. He made us wait until he put the entire box away. When I said something about that, he said "yea I had to put them all up" as if that couldn't wait until he serviced us. Will never use that location again! ! Bad experience.Janice W.
Titu has a great personality and made my first-time experience renting a UHAUL a great one. If I ever need to get another UHAUL I am definitely going back to him. Thank you UHAUL and thank you Titu!!imani M.
Employ reliable staff.MARTINS M.
This location only had one thing going for them, the truck was full of gass. Obviously it's full because the location is a gas station so the owner makes money by charging uhaul for gas. During the process the guy only said a couple words to me and they where "I need license and credit card" that is all. He did not walk with me outside to inspect the truck or give me any speal about max speed or any information that would be important. I have been renting uhauls consonantly for the past 5 years. I am in the military so being on the constant move is what I do. This location/experience is the worst I had. / on 24 august I rented a open bed trailer to move a couch from Torrance ca location (I was told that's all I need) I also purchased tools to tie it down and as soon as I loaded up the couch and tied it down and hit the road I could easily tell it was a very bad idea.. the trailer was also very flimsy and swerving. I didn't make it to my destination as it was a road hazard to have the thing out there. I simply returned the trailer. I told the guy who rented it to me and all he said is "yea that happens" i was hoping I would be able to get credit for the truck I rented yesterday since i had to rent a much more expensive truck to move a couch and was told no. That is disappointing, sounds to me like uhaul is loosing its customer first modo. I will have to think twice for my options on renting from uhaul or other competitors. Thank you for your time.Alejandro G.
The gentleman hispanic male that assist us seemsd to be under the influence and was not friendly nor helpful at all. He barely answered the questions we had. The gentleman with the dreads African American did help us at the end with the questions. The lot was extremely dirty trucks all over the place it was not a welcoming environment.Kiana C.
Improve customer service, drastically & immediately. Additionally, some diversity training would benefit the franchisee's interactions with customers.MICHAEL G.
Customer did not leave a comment.Adrianna M.
Customer did not leave a comment.Cheryl C.
Tito was very rude to me when I returned my rental truck. He got mad because I parked it in a location he didn't like. He also tried to charge me for gas, but when I told him to go check the gauge, he credited my account. He was rude and I wouldn't go back here.lisa J.
I don't think it was the clerks fault that he wasn't there when I got to the location to pick up the truck. Someone at UHaul changed my location of pickup. I heard the text and saw the new location unfortunately I didn't see the time change because I was driving. I was coming from Moreno Valley to the LA area for pickup.Caroline H.
Customer did not leave a comment.JAIME G.
Customer did not leave a comment.myra H.
I am disgusted by this process. I was not closed out when returning the truck. I drove no more than 30 miles and was charged the amount I WAS ESTIMATED TO BE CHARGED WITH 50 MILES AS THE ESTIMATE. I feel robbed. I will write a yelp review and express my disgust on social media.Nick C.
Personnel was rude. Left us sitting outside waiting for quite a while. Had to go inside to inquire about the return and receipt for the return. I had to insist on him providing a receipt upon truck return. He was irritated that I requested one and said he did not work for UHAUL. He should not be on the list for a drop off location if they don't want to provide good customer service. I would not recommend them in the future.Tracy A.
Be aware of charges, I was charged both in cash and by my debit card. I will say that they caught it later on though, okay would've rathered to not have been charged twice in the first place.VALENCIA S.
This location shouldn't be authorized to represent Uhaul. From the first point of contact to the return was very unpleasant and unprofessional. This location should be terminated to represent Uhaul do to there questionable practices. For one. When I picked up the truck there was no walk trough the idiot there just handed me the form without even thawing me of providing further instructions, 2. When I returned the truck the another guy just took the paperwork and said " ok I have guy call yo tomorrow".. I did ask him about walk trough and how responsibilities would be waived given there negligence. He said ok guy will call you tomorrow. I then contacted Uhaul and spoke to rep about issue and rep made note of it. Today this morning I get a call from Uhaul indicating the truck is late ( obviously because the idiot agent never closed paperwork) I need someone to call me regarding these so called Uhaul representative because all they are doing is staining the name...310-804-7760Eduardo P.
The service was awful. The Uhaul representative was very rude. When I returned the truck, he got on a personal call and didn't get off the phone. He just put it on speaker and kept talking on the phone. He couldn't even answer my questions. Very rude. He should have gotten off his personal phone call and helped me. He could have made the call later.Phyllis C.
Customer did not leave a comment.roosevelt W.
Service was great. Maybe a little slow because only one person working. But he is very accommodating.Jan-Michael R.
ned to provide lock for the truckEMANUEL O.
There was a disconnect between the location and the customer service center. I called and made a reservation but when I arrived at the location the representative was not there. Either I should have not been able to make the reservation or the representative should have still been there since it was still during the operating hours posted on the website and confirmed via the customer service representative that I talked with when making the reservation.ADRIAN P.
We had the worst experience dealing with the Uhaul guy from India. First he was late and made us wait for 45 mins and then calls me on my cell leaving a message demanding that we go back to move our vehicle or he will have it towed! Are you kidding me! There was no sign saying that we cannot park there for longer than 20 mins. It's a public parking for customers! Are we not a customer? We were stuck in the freeway to begin with because of him! Unbelievable!Madelaine R.
Language barrierKimberly H.
Bad hydraulic brakes.ANDREA B.
The truck was nasty! Not clean in the inside at all. I did not realize that until after I get the truck home and start loading. The guy that help was ok, but he was eating during the transaction, and burped at that and did not say excuse me.SHANISE V.
The truck was ready when I got there and the paperwork was handled very quickly. I returned the truck at the time specified and was able to just drop off the keys with the service attendant. I didn't use all the miles that was estimated in the charge, and I was only charged for the exact miles that I used. Courteous and timely service along with good integrity; this is the kind of experience that I like and don't mind sharing with others. Considering the fact that moving is usually a challenge anyway, this overall experience turned out very good because of a good truck that was big enough and easy to load and very good service at my rental location.LESTER B.
Customer did not leave a comment.Manila L.
Customer service was terribleLABRINNIA W.
Customer did not leave a comment.ADRIANE Y.
My overall experience was excellent. I did almost miss the location if the truck wasn't parked outside. Online doesn't tell you that the boxes are going to come later than the schedule move date.FAYE F.