Check-in process was unclear and took over 45 minutes despite the fact that I had already checked in online and had spoken to a UHaul representative regarding the check-in process the day before.JOSEPH C.
Customer Reviews for Poisal Rental Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner was awesome and super safety conscious.Kevin S.
Customer did not leave a comment.Pamela G.
Customer did not leave a comment.Robert S.
I made a reservation and was called only one day in advance to be told that reservation was not going to happen because U-Haul didn't have the truck I reserved. It completely screwed up my plans to move halfway across the country, AND I still had to pay for the added miles because instead of just driving from Omaha to Baltimore my father had to go get a truck all the way in Garden city (an hour and a half in the WRONG DIRECTION) then drive it to Omaha. And that truck wasn't even the correct size I had originally RESERVED. It's very annoying to me that I had to pay $80 on top of the estimated rate from my reservation due to a failure at U-Haul.Layne B.
Customer did not leave a comment.Sharon W.
The first time we used this one way drop off site it worked well, but this time they told me to drop key in a drop box. I asked if there was any paper work to sign and they said no. I was then charged extra days and miles. BUT...the staff at the Metcalf site went out of their way to take care of the problem.KAREN G.
Customer did not leave a comment.Daniel B.
Alvin was absolutely fantastic. Cannot say enough good about him and his place. So accommodating and helpful. He went above and beyond expectations to help us out.Brent G.
Great customer service.Clint S.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.Laura D.
The owner came over after hours, but it took over an hour to get the paperwork done because of internet. So more reliable internet. We spent 20 min working on the tail liteRon P.
Everything was greatJon H.
Everything was perfect!! Mr. Posial is wonderful!! The truck was clean and easy to drive!!Linda A.
The online check in process didn't seem to work properly, had to do that all there in person. Seems like the website may have issues saving information given in reservationsJACOB R.
Alvin was great to deal with only problem was the system kept kicking my information out when trying to pick my trailer up even though all my info was in there from my reservation had to run it three times and then call a representative to finally get it to go through. Easy pick up easy dropping off would definitely rent from their location again!Matthew S.
Customer did not leave a comment.Jonas P.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.David B.
This location was great. The original pick up location and process was a mess in grain valley mo.Todd B.
Checking out the equipment was a long and unnecessary process. Uhaul needs to update their information form to this century.Joy B.
Alvin was a pleasure and made the rental and return easyJason S.
Customer did not leave a comment.greg A.
Alvin was a pleasure to work with.Cary W.
Customer did not leave a comment.Mike D.
The place smelled bad. God bless the guy running the place [Alvin] he tried to do good, but was slow and didn`t tell me I could have rented in Warsaw, and not have had to take the trailer all the way back to him. Could have saved me a lot of time.Michael M.
The rental office is inside a pretty dingy, cluttered auction house. The owner had PC problems processing my order and had to call a regional office. It took about 45 minutes to complete an on-line reservation.Steven A.
pick up location was very unprofonasable too a long time to start check out , TRUCK ALLIGMENT AND REAR END ALLIGEMENT WAS SO UNSAFE ARE YOU TRYING TO KILL PEOPLE OR RENT THE GOOD QUALITY MOVING EQUIPTMENT SOMEONE HAD TO DRIVE THAT 26 FT TRUCK THERE AND THEY DIDENT FEEL HOW BAD THE ALLIGMENT WAS AND THE BAD SWEAY,(PULL) ON RIGHT TURN IT CRAB CRAWL IN A 26 FT BOX TRUCK VERY UNSAFE. SINCE IT WAS A FRIDAY AND OUT THERE WAS NO WAY I WOULD OF GOTTEN A REPLACEMENT TRUCK CHOUCE OR WEIGHT TO MOVE THANKS FOR THE EXTRA PROBLEMS IN MOVING I WILL NEVER USE UHAUL AGAIN YOU SAVEED A FEW BUCKS BUT LOST A CILENT ???? NICE GOINGdamon M.
Customer did not leave a comment.Bobbie C.
The truck was very clean and easy to drive! I will definitely rent again!Elizabeth M.
Customer did not leave a comment.RObert A.
Easy drop offTerrell L.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.kevin B.
Alvin Poisal took his time to make sure things were done right and the equipment was ready for us ti pick upkevin B.
Customer did not leave a comment.James W.
The online person Tiffeny was very unprofessional and rude both via email and on the phone.Daniel S.
He had to "go to bat" for us when UHaul wanted us to pick up in Lee's Summit, 45 minutes NE of our location. The whole reason we called Poisal Properties is because they are in our town, Garden City, and that is where we wanted to pick up the vehicle. Thank you, Mr. Poisal, for your persistence.Jim M.
was very handy, good experience, nice equipment.Mark T.
It was a great experience. I would rent from this location again.David T.