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Derrick B
Customer Reviews for Pomerado Rentals & Moving Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman was kind and courteous and answered all questions to our satisfaction. He made the drop off easy and stress free. I highly recommend this location.
KIMBERLY TThis location was very clean, the clerk was very friendly, efficient and kind. Great experience.
Chelsha KMr. Sam was super friendly and kind. He made the drop off experience simple and easy. He gave me a cold bottle of water on a hot day.
Bryan GFriendly people who assisted me fast and even recommended less blankets than the ones I had placed in the web order
Francisco SVery friendly and helpful. Thank You.
NEAL ANothing. Service and experience were excellent!!
Boganey AInteractions with Sam and Martin were excellent. The truck only had 27k miles so we were excited to be able to make the very long roadtrip from California to Tennessee without much trouble. However, within 20 miles the dash warning lights went on. Autozone diagnosed and corrected the issue quickly, so on we went. Then several hours later the dash lights went crazy! This was now 1am, and we had to wait until 9am before the Uhaul technician finally arrived (even though there were several 24hr repair places in the city we were stranded in, Uhaul had to wait for their own people to open up shop the next day, and then they sent someone from 2 hrs away!). This caused us to miss our pre-paid hotel reservation, and threw off our entire schedule. Luckily the hotel shifted our reservation without charge, and our loading/unloading crews were gracious and flexible. So on we went, only to have it happen again the next day, with the same diagnosis and solution. After the 4th time with the same experience, we finally began ignoring them and made the rest of the trip without further delay. We were very pleased that Uhaul gave us a hefty discount and some extra days at no extra charge.
WILLIAM RSam always has the truck I need and is very friendly and helpful. I would highly recommend this location.
ROGER RThey were supposed to open at 8, I got there about 8:05, and the building was locked up. About 5 minutes later a couple walked up, each with a plate of food. They opened the door and took the trailer. The location for the trucks and trailers was fairly small making it difficult to turn around.
WILLIAM SThere was an issue with a nail in the tire which caused a flat tire once we had the trailer loaded. We called UHaul customer service and they sent out roadside assistance within 30 minutes. Happy with the quick response time.
ROBERT LMake the afterhours truck return process not such an absolute fucking nightmare. What the fuck. I shouldn't be charged fees for not doing YOUR job and documentation. Fuck
Jason KExcellent customer service.
MICHAEL RRespectful and accommodating service!
ALBA DAs always, Sam is one of the best. He’s professional and respectful. He makes the whole experience something to remember. I would rent from this location exclusively for the rest of my life because of how positive my experiences have been. This was my second time renting with Sam and I’m happy I returned. No funny business.
Michael NSam is awesome! Very friendly and great customer service skills. Highly recommend using the Pomerado location.
Andrew Cthe location is not easy to see from the roadway and access via vehicle is difficult to park while making a transaction. Jay was extremely helpful and professional, great asset for U-Haul. Big thanks to him as well as the agent who assisted us over the phone.
TERRY TVery good service.
ERIK WThe gentleman who helped me was very kind and was truly sincere when he wished me a safe trip.
BRIAN NThe owner was a worldly gentleman with the most amazing customer service skills. I hope to see him again one day.
THOMAS FNice owners!
Ana ETruck was awful. Climate control lighting was not operational, making night driving a challenge. Also, the Check Engine light was on and the truck seems to have a massive exhaust leak.
WILLIAM SThe company was easy and pleasant to deal with, and the truck was clean and worked as expected.
NATHAN MThe person who worked there he was very nice person and very friendly
SEYED KBest experience ever, amazing family owned!
Matthew EGreat job at this location
MICHAEL KVery friendly and outstanding.
ROBERT ESam is great! Very nice man - helpful with old-school customer service (that's a good thing!)
FLORENTINO FFast friendly service. Gentlman very accomadating
Carlos CThe man that helped us get the van was pleasant and very helpful . The OLD man that hand in ed the return, was a complete jerk. He was extremely rude and just yelled, and would not listen. He even accused me of stealing the key to the truck because the key fob did not have a key and he did not understand.he would not even get he lazy butt out of the chair to check the truck in. Just one rude and bad experience. If he knew anything about cust' service like the gentleman did, he might not ruin it for everyone
CRAIGHTON CLong time operators & very professional! Definitely will use again out of San Diego & highly recommend!!!
DONALD GExcellent service
FAISAL SI rented from Sam & Mary in Poway, CA and they were wonderful! Great communication and adding “extras” for free to make sure I had a great cross country experience. In addition, they are a lovely couple who really care about their clients having a great experience! Thank you! Sincerely, Kristie
Kristie CExcellent location, with professional and knowledgeable service. I recommend them highly.
MARY OI have filled the gas and topped off right before I handed over the vehicle back to the location. Still they charged me for gas. It’s fraud.
DAYAKAR KI am a very satisfied customer. Thank you.
MILILANI LThe best place to rent a car
IBRAHIM NI had filled the gas prior to returning the U-Haul truck but I had received a call back the next day that the truck was only half filled. I have documentation and pictures that I refilled the gas to 3/4 tank. I will need to get in touch with someone regarding this issue.
MARLON BVery tight space for big trucks. I had a 26 feet truck.
Zongyang LSo friendly! Have helped us out of so many binds!
Lorrie RIt would have been helpful if my reservation actually showed up at the pickup location. Luckily, the owner was able to accommodate me.
MATTHEW ACharged $14 over actual milage used. Drove 15 miles but was charged for 26. Had the until 2 hr, 4 min.
GARY KGreat service!!
SUZANNE MVery friendly person dealing with customers, very courteous.
IMTIAZ ARental pick-up location: Poway The reservation made 12/8/2024 was not honored for 2/16 /2025 in Sorrento. I was told that if I wanted truck I would need to drive to a different location farther away; they might have a truck available. I drove and picked-up a truck. The person there did not do a walk-thru of the truck, which would have identified that it was filthy. The request for pictures was sent after we reached our residence and had parked the truck for loading. This is the second time a reservation has not been honored. I won't try you again.
KATHLEEN RManager is really friendly and nice
BERTHA Cyour customer service and everything else extremely good job if you keep following that good job your company will be number one in San Diego CA. I'm a supervisor at my community I will recommend your company always. Thank you
SALEH FNothing to improve. Sam is incredible and we love using this location for our U-Haul needs.
GERALD MNice owners!
Ana RVERY HELPFUL AND INFORMATIVE
STEPHANIE XGreat owner. Easy setup and return.
RISHI DSam is very friendly
HSUEHSEN CDon't change the conditions within the confirmation and reservation.. which you did unilaterally...
MARK LVery accommodating and professional!
Cameron HOwner was very considerate and helpful as always. Renting was straightforward and there was no hassle when I made a scheduling mistake.
GODFREY LI have time to tell you all the terrible things that are wrong. I will talk to customer service later.
Gary MThe owner is a wonderful guy.
PETER CThe owner was very friendly and accommodating. He helped me out on my rental and he was excellent in all aspects of the process. I rented in the same place before back in 2016 when we moved in the area and that is why I am a returning customer because of the owners kindness.
RODRIGO AThis location was pretty easy to find, but it was a little intimidating pulling a trailer into a dead end alley filled with trucks. Definitely a little tight, but I appreciate that there are constraints and costs associated with large lots. The employee that greeted me was helpful and helped me navigate the vehicle and turn my trailer around.
WAYNE MThese guys were amazing.
KERRY PMy GOTO UHaul!
GERMINIANO B