Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sam was awesome!! He made sure my truck was in great shape to carry me over 1,000 miles! Many thanks to Sam at Pomerado Rentals and Moving Supplies!!
nothing to improve; Excellent service and communication and very professional. I would come back and would also highly recommend. Thank you!
All staff are very competent, customer-friendly. Keep up the great work so that America can keep on moving!!!
Due to a scheduling problem...the truck was not available at the confirmed spot in Oceanside. As a result I had to drive to Poway to get the vehicle. The Poway site was fine, but another 5iles from where I needed the truck. This cost me ~$15 in gas for my personal vehicle and $20 in gas for the rental truck. Will I be compensated for the $35 extra I had to spend? I am not asking for my time to be compensated, although there was a cost.
U-haul that was rented out had a big hole in it. Damage all items when it was raining. Had it less than a day...
The owners are very nice and helpful. I have used this location several times and will continue to go back.
Great experience. Thank you.
This was a great experience overall. Very helpful.
I have to recommend all my friends to Mr Sam!!!! He is AMAZING!!!!!!!! Best of best!
*****
Sam and his wife were fantastic.
This was by far the worst experience we have had with a moving truck company. We had to drive a total of 35 miles to two different locations because a truck was not available even though it was confirmed by Lilly in the Temecula, CA office a day prior to pick up. Horrible horrible communication and service from the Temecula, CA customer office.
Cab was dirty and obviously hadn't been cleaned at all Owner was unable to accept partial cash and credit card, forcing me to have someone else pay entire amount
Thank you Sam for all your help ! Mark
Absolutely nothing. Sam will take care of us. Sam was very helpful and tried his best to resolve our issues. His location is #1 for a reason. He is a great person and seek to help others when he is able to without us having to ask him. You can not lose with Sam. He is the best.
The staff was very nice and helpful. Quick check in and out. Well run. Lots of supplies if you need it.
Greeted warmly. On time with reservation.
Sam was very helpful and honest. Explained my options and patiently described everything I needed to know. I did not ha e a reservation but he did everything he could to help. Thank you
Sam is amazing and helpful
Sam was outstanding. Confirmed the truck should not have been rented in the condition it was in
For customer that have rented in the past, have a quicker service. Get them in and out ASAP We as customers are always in a hurry
Personnel were not wearing masks. Please ensure all professionals working here are wearing masks when they interact with customers, even the ones outside.
Nothing really. A customer lounge with a caviar buffet would be nice, but I did fine without it. Seriously, considering the location is a “neighborhood†location and not a huge industrial yard (which isn't the owner's fault), it was very easy to deal with. Sam is a very helpful, very friendly guy, and if the opportunity came up, I'd happily rent from Sam's Poway, CA location again.
We had selected a location a little closer to us and thought this might not be as convenient. But it was so great- Sam was knowledgeable, explained things clearly and patiently. Terrific customer service!! Lots of packing materials on display. Movement through the lot was easier than at our first choice, also. We'll start here next time.
Sam, at the Poway U-HAUL was Excellent, First Class and took care of me in a highly professional manner. Would recommend U-HAUL again to my friends .
Each time I rent a truck for my business Sam and Mary always provide outstanding customer service with clean trucks. I highly recommend this location.
This is the best run Uhaul agency in all of California. Customer service is their number one priority. The team at this location went out of their way to provide the best service I could ever expect. Thank you Poway Uhaul!
Prior to the equipment return I didn't know about this location. But the Pomarado Road UHaul is the best one yet!
I rent here often. Service is always great.
Husband and wife team were very helpful and went beyond to accommidate our needs.
Very slow process . The man was typing with one finger and was too slow
Truck was dirty inside & out, otherwise, service and courtesy was good.
Great owners!!!!
Great customer service! Sam and his staff were very helpful. Thanks Sam!
I requested 3 dozen moving blankets and there were only 6 in the truck. The location was closed during pickup so there wasn't anyone to supply the remaining blankets to me. The driver's side wheeled rubbed on the bent bumper. I called about the blankets and the woman was short with me, then hung up on me. returning the vehicle was easy.
Friendly agents helped me check out quickly using the excellent no touch process!
Awesome!!!
I wish there was more light at this location. I dropped off after business hours and the lot was very dark.
Very friendly and helpful people. Great experience.
I appreciated the representative, Sam, who was helpful and a true gentlemen.
Sam rocks!! Appreciate his chill, great customer service and his jokes!!
Although Uhaul the company totally screwed me over, the place I finally went to to rent the truck was very kind and accommodating.
Great service, in and out in a timely manner. Very professional and courteous.
Great customer service! Will definitely rent here next time!
Had a long conversation with the owner was very nice and inviting to talk to. Fast and efficient service. This will be my primary rental location in Poway.
Your rental facility was kind and courteous. However, the roll-up door failed and got stuck in the up position. The cable springs became entangled and wrapped around the take-up shaft rather than the pulleys. Consequently, I had to unload, and return the truck. This cost me a lot of wasted time and effort. Please do a better job maintaining your vans.
They were absolutely amazing. I'd highly recommend.
Sam and his wife were professional and friendly! They practiced social distancing and went above to accommodate me. I'd highly recommend Sam's Uhaul service to all! Thanks
Customer Service outstanding. Will use this location above all others due to the friendliness of service.
Sam went out of his way to make sure trailer door lock works properly. His tips about driving trips with trailers were useful.
I had a massive debacle with my original order. I was actually supposed to pick up a 5x8 trailer, but even 4 days after ordering and reserving it to be picked up at another location (not Pomerado Way) in Poway, CA IT WAS NOT AVAILABLE. This is disappointing, because not only was I never informed that the trailer I reserved was not available, I drove 1100 miles to pick up a trailer for a one-way trip and UHaul made it out to be my fault. I dealt with several rude customer service representatives, and was finally able to get ahold of someone who was willing to help. I'm very grateful I spoke with Paula. She is a Saint, and she totally saved my experience. She did right by me and saved my business. I will go back with U-Haul. I wasn't sure if I would, but she saved my experience. My suggestion to U-Haul Is to train their phone representatives to be a lot more empathetic. It's not the customer's fault if you don't have what they ordered ready for pickup on the day which it's reserved.
Make sure the truck has gas. We were on empty when we picked it up.
Convenient location, clean trucks, lots of supplies and terrific customer service from Sam and Mary. Highly recommended.
Great U-Haul location. I have used it multiple times. Great father and son team running the location! Fantastic customer service. I would highly recommend this location!!!
Sam, the owner, is the best in the UHaul family. I am lucky to live in same community where this UHaul office id located
Easy no contact pick up and return.
Nothing service was great
Sam was great and very helpful. Would rent from him anytime
Sam is great and always helpful when it comes to truck rentals. With his uhaul company it's always a good experience
Sam is very friendly. He is very agile to hook any size of trailer.
Nothing. Sam is GREAT!! They are always friendly and the equipment is always clean and ready to go!!
I accidentally booked my Uhaul for a different date at the location on World Trade Drive. The individual there reached out to the Pomerado Location and found one for me. I really appreciated the effort to automatically help me book another one without even batting an eye. Both places were very nice and friendly!
Sam is the greatest from beginning to the end. He was transparent with the pick up to the drop off. Very passionate about his job and most importantly helping and taking care of his customers. There is not of enough stars in the sky to give SAM. He is beyond the stars. He's the greatest and the City of Poway CA needs more like Sam. He is "One of a Kind." CHEERS SAM!
Mr Sam, and his coworker (I didn't get her name), were very friendly, helpful and walked me through the entire process. Mr Sam should serve as a model for customer service. Thanks Mr Sam!
online switched me to this location and I didn't catch it so a "not available at this location how about here" would be nice. At the new location the agent took no precautions to protect me from covid and even went as far as to lick his fingers to separate papers I had to sign and take with me. I wiped down the truck before touching anything after him.
