Customer Reviews for Pomerado Rentals & Moving Supplies
(U-Haul Neighborhood Dealer)

6,924 reviews

13530 Pomerado Rd Ste C   Poway, CA 92064
(Between 9th St and Meadowbrook Ln)

(858) 513-3937

Office Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 7 am - 6 pm
  • Sun: 8:30 am - 5 pm

Services at this Location:

Contact Us

(858) 513-3937

13530 Pomerado Rd Ste C
Poway, CA 92064
(Between 9th St and Meadowbrook Ln)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 7 am - 6 pm
  • Sun: 8:30 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Derrick B 
Rating:
5.0

The gentleman was kind and courteous and answered all questions to our satisfaction. He made the drop off easy and stress free. I highly recommend this location.

KIMBERLY T 
Rating:
5.0

This location was very clean, the clerk was very friendly, efficient and kind. Great experience.

Chelsha K 
Rating:
5.0

Mr. Sam was super friendly and kind. He made the drop off experience simple and easy. He gave me a cold bottle of water on a hot day.

Bryan G 
Rating:
5.0

Friendly people who assisted me fast and even recommended less blankets than the ones I had placed in the web order

Francisco S 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Very friendly and helpful. Thank You.

NEAL A 
Rating:
5.0

Customer did not leave a comment.

CATHERINE J 
Rating:
5.0

Nothing. Service and experience were excellent!!

Boganey A 
Rating:
5.0

Customer did not leave a comment.

SNEHA P 
Rating:
3.0

Interactions with Sam and Martin were excellent. The truck only had 27k miles so we were excited to be able to make the very long roadtrip from California to Tennessee without much trouble. However, within 20 miles the dash warning lights went on. Autozone diagnosed and corrected the issue quickly, so on we went. Then several hours later the dash lights went crazy! This was now 1am, and we had to wait until 9am before the Uhaul technician finally arrived (even though there were several 24hr repair places in the city we were stranded in, Uhaul had to wait for their own people to open up shop the next day, and then they sent someone from 2 hrs away!). This caused us to miss our pre-paid hotel reservation, and threw off our entire schedule. Luckily the hotel shifted our reservation without charge, and our loading/unloading crews were gracious and flexible. So on we went, only to have it happen again the next day, with the same diagnosis and solution. After the 4th time with the same experience, we finally began ignoring them and made the rest of the trip without further delay. We were very pleased that Uhaul gave us a hefty discount and some extra days at no extra charge.

WILLIAM R 
Rating:
5.0

Customer did not leave a comment.

KORKUT G 
Rating:
5.0

Sam always has the truck I need and is very friendly and helpful. I would highly recommend this location.

ROGER R 
Rating:
3.0

They were supposed to open at 8, I got there about 8:05, and the building was locked up. About 5 minutes later a couple walked up, each with a plate of food. They opened the door and took the trailer. The location for the trucks and trailers was fairly small making it difficult to turn around.

WILLIAM S 
Rating:
5.0

There was an issue with a nail in the tire which caused a flat tire once we had the trailer loaded. We called UHaul customer service and they sent out roadside assistance within 30 minutes. Happy with the quick response time.

ROBERT L 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S 
Rating:
5.0

Make the afterhours truck return process not such an absolute fucking nightmare. What the fuck. I shouldn't be charged fees for not doing YOUR job and documentation. Fuck

Jason K 
Rating:
5.0

Excellent customer service.

MICHAEL R 
Rating:
5.0

Respectful and accommodating service!

ALBA D 
Rating:
5.0

As always, Sam is one of the best. He’s professional and respectful. He makes the whole experience something to remember. I would rent from this location exclusively for the rest of my life because of how positive my experiences have been. This was my second time renting with Sam and I’m happy I returned. No funny business.

Michael N 
Rating:
5.0

Sam is awesome! Very friendly and great customer service skills. Highly recommend using the Pomerado location.

Andrew C 
Rating:
5.0

Customer did not leave a comment.

IAN K 
Rating:
3.0

the location is not easy to see from the roadway and access via vehicle is difficult to park while making a transaction. Jay was extremely helpful and professional, great asset for U-Haul. Big thanks to him as well as the agent who assisted us over the phone.

TERRY T 
Rating:
5.0

Customer did not leave a comment.

jeremy P 
Rating:
5.0

Customer did not leave a comment.

Erman E 
Rating:
5.0

Very good service.

ERIK W 
Rating:
5.0

The gentleman who helped me was very kind and was truly sincere when he wished me a safe trip.

BRIAN N 
Rating:
5.0

Customer did not leave a comment.

BALAAPARNA C 
Rating:
5.0

The owner was a worldly gentleman with the most amazing customer service skills. I hope to see him again one day.

THOMAS F 
Rating:
5.0

Nice owners!

Ana E 
Rating:
4.0

Truck was awful. Climate control lighting was not operational, making night driving a challenge. Also, the Check Engine light was on and the truck seems to have a massive exhaust leak.

WILLIAM S 
Rating:
5.0

Customer did not leave a comment.

JEREMY J 
Rating:
5.0

The company was easy and pleasant to deal with, and the truck was clean and worked as expected.

NATHAN M 
Rating:
5.0

The person who worked there he was very nice person and very friendly

SEYED K 
Rating:
5.0

Best experience ever, amazing family owned!

Matthew E 
Rating:
5.0

Great job at this location

MICHAEL K 
Rating:
5.0

Customer did not leave a comment.

JOEL C 
Rating:
5.0

Very friendly and outstanding.

ROBERT E 
Rating:
5.0

Sam is great! Very nice man - helpful with old-school customer service (that's a good thing!)

FLORENTINO F 
Rating:
4.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

GREGG W 
Rating:
5.0

Fast friendly service. Gentlman very accomadating

Carlos C 
Rating:
5.0

Customer did not leave a comment.

CHARLES R 
Rating:
2.0

The man that helped us get the van was pleasant and very helpful . The OLD man that hand in ed the return, was a complete jerk. He was extremely rude and just yelled, and would not listen. He even accused me of stealing the key to the truck because the key fob did not have a key and he did not understand.he would not even get he lazy butt out of the chair to check the truck in. Just one rude and bad experience. If he knew anything about cust' service like the gentleman did, he might not ruin it for everyone

CRAIGHTON C 
Rating:
5.0

Customer did not leave a comment.

judy c 
Rating:
5.0

Long time operators & very professional! Definitely will use again out of San Diego & highly recommend!!!

DONALD G 
Rating:
5.0

Customer did not leave a comment.

Phillip E 
Rating:
5.0

Excellent service

FAISAL S 
Rating:
5.0

I rented from Sam & Mary in Poway, CA and they were wonderful! Great communication and adding “extras” for free to make sure I had a great cross country experience. In addition, they are a lovely couple who really care about their clients having a great experience! Thank you! Sincerely, Kristie

Kristie C 
Rating:
5.0

Customer did not leave a comment.

PATRICK B 
Rating:
5.0

Excellent location, with professional and knowledgeable service. I recommend them highly.

MARY O 
Rating:
1.0

I have filled the gas and topped off right before I handed over the vehicle back to the location. Still they charged me for gas. It’s fraud.

DAYAKAR K 
Rating:
5.0

I am a very satisfied customer. Thank you.

MILILANI L 
Rating:
5.0

The best place to rent a car

IBRAHIM N 
Rating:
5.0

Customer did not leave a comment.

ISIDORO C 
Rating:
1.0

I had filled the gas prior to returning the U-Haul truck but I had received a call back the next day that the truck was only half filled. I have documentation and pictures that I refilled the gas to 3/4 tank. I will need to get in touch with someone regarding this issue.

MARLON B 
Rating:
5.0

Customer did not leave a comment.

JOSE D 
Rating:
3.0

Very tight space for big trucks. I had a 26 feet truck.

Zongyang L 
Rating:
5.0

Customer did not leave a comment.

MELISSA T 
Rating:
5.0

So friendly! Have helped us out of so many binds!

Lorrie R 
Rating:
5.0

Customer did not leave a comment.

DONALD G 
Rating:
5.0

It would have been helpful if my reservation actually showed up at the pickup location. Luckily, the owner was able to accommodate me.

MATTHEW A 
Rating:
5.0

Customer did not leave a comment.

RYAN D 
Rating:
3.0

Customer did not leave a comment.

GARY B 
Rating:
3.0

Customer did not leave a comment.

JACQUELINE W 
Rating:
5.0

Customer did not leave a comment.

GARY M 
Rating:
5.0

Charged $14 over actual milage used. Drove 15 miles but was charged for 26. Had the until 2 hr, 4 min.

GARY K 
Rating:
5.0

Customer did not leave a comment.

Ho L 
Rating:
5.0

Great service!!

SUZANNE M 
Rating:
5.0

Very friendly person dealing with customers, very courteous.

IMTIAZ A 
Rating:
1.0

Rental pick-up location: Poway The reservation made 12/8/2024 was not honored for 2/16 /2025 in Sorrento. I was told that if I wanted truck I would need to drive to a different location farther away; they might have a truck available. I drove and picked-up a truck. The person there did not do a walk-thru of the truck, which would have identified that it was filthy. The request for pictures was sent after we reached our residence and had parked the truck for loading. This is the second time a reservation has not been honored. I won't try you again.

KATHLEEN R 
Rating:
5.0

Manager is really friendly and nice

BERTHA C 
Rating:
5.0

Customer did not leave a comment.

MANUEL A 
Rating:
5.0

your customer service and everything else extremely good job if you keep following that good job your company will be number one in San Diego CA. I'm a supervisor at my community I will recommend your company always. Thank you

SALEH F 
Rating:
5.0

Customer did not leave a comment.

Austin B 
Rating:
5.0

Nothing to improve. Sam is incredible and we love using this location for our U-Haul needs.

GERALD M 
Rating:
5.0

Nice owners!

Ana R 
Rating:
5.0

VERY HELPFUL AND INFORMATIVE

STEPHANIE X 
Rating:
5.0

Customer did not leave a comment.

Nicholas F 
Rating:
4.0

Customer did not leave a comment.

ROBERT E 
Rating:
5.0

Great owner. Easy setup and return.

RISHI D 
Rating:
5.0

Sam is very friendly

HSUEHSEN C 
Rating:
5.0

Customer did not leave a comment.

JOHN H 
Rating:
5.0

Customer did not leave a comment.

TERESA S 
Rating:
4.0

Customer did not leave a comment.

KEISHA B 
Rating:
3.0

Don't change the conditions within the confirmation and reservation.. which you did unilaterally...

MARK L 
Rating:
5.0

Very accommodating and professional!

Cameron H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

RYAN E 
Rating:
5.0

Owner was very considerate and helpful as always. Renting was straightforward and there was no hassle when I made a scheduling mistake.

GODFREY L 
Rating:
3.0

Customer did not leave a comment.

VENU C 
Rating:
1.0

I have time to tell you all the terrible things that are wrong. I will talk to customer service later.

Gary M 
Rating:
5.0

The owner is a wonderful guy.

PETER C 
Rating:
5.0

The owner was very friendly and accommodating. He helped me out on my rental and he was excellent in all aspects of the process. I rented in the same place before back in 2016 when we moved in the area and that is why I am a returning customer because of the owners kindness.

RODRIGO A 
Rating:
5.0

Customer did not leave a comment.

VLADIMIR D 
Rating:
3.0

This location was pretty easy to find, but it was a little intimidating pulling a trailer into a dead end alley filled with trucks. Definitely a little tight, but I appreciate that there are constraints and costs associated with large lots. The employee that greeted me was helpful and helped me navigate the vehicle and turn my trailer around.

WAYNE M 
Rating:
5.0

These guys were amazing.

KERRY P 
Rating:
5.0

Customer did not leave a comment.

CARROLL M 
Rating:
5.0

My GOTO UHaul!

GERMINIANO B 
Rating:
5.0

Customer did not leave a comment.

MELISSA R 
No reviews have been submitted for this location.
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