Customer Reviews for Ponderosa Auto & Tow

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ponderosa Auto & Tow

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ETIENNE J G.
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Thank you for your service

alan J.
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Customer did not leave a comment.

Kip M.
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I ordered a 6x12 enclosed trailer, to be picked up in Oakhurst Ca. I was told I MAY have to travel to Fresno to pick up this equipment, but to call UHaul and see. I called a few days before my reservation, and was told they didn't have, nor may not get, the trailer I had requested and reserved. I received a text, giving me an address in Mariposa Ca. to retrieve the trailer. The reservation had British Columbia as my destination, not Battle Mountain Nv. and was frustrating to change the destination, but managed. After picking up the trailer , another text came telling me to “drop off” the trailer in Fernly Nv, 200 miles West of my destination. I called UHaul to complain of the mileage to pick up, and drop off this trailer, and wonder who is in customer service these days?!? Poor management and except for the people at the pick up and drop off locations, very poor logistics and service!!

Kari S.
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there was a shortage of trailers, so had to drive an hour to pick up the trailer (no fault of the company).

Bruce K.
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Irma J.
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roger L.
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The trucks rear brakes(passenger side) squeak whenever the brakes were applied. This rim was totally BALCK from the brake dust, while the other rear rim remained nice-n-white!!!

Chris B.
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Customer did not leave a comment.

cindy W.
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Christopher D.
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Wash windshield

Victor M.
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Marc L.
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Laura N.
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Laura N.
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bart A.
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penny T.
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Reduce your prices. $29.00 for 24 hours quickly became over $80.00 and I never left town. Especially now during this pandemic you should give your customers a break.

Erik S.
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Friendly, professional service. Thank You!

Carlos R.
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Nicole P.
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Tyler L.
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Phillip D.
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Glenn W.
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JACQULINE M.
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I thought we were going to the dump! a lot of vehicles not working and it looked like a grave yard for vehicles!

bill C.
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Customer did not leave a comment.

STEPHEN,L M.
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We originally were supposed to return the trailer to Lake Tahoe. We stopped by there, and they helped us change the drop off. Lake Tahoe was extra helpful.

michael F.
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Wayne D.
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peter L.
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They were friendly and helpful, but not very fast.

Jonathan E.
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Erik S.
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Smooth experience. Thanks!

John P.
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Great folks Great customer care ??????

John A.
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Customer did not leave a comment.

Mark N.
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Would definitely recommend to a friend. Great service!

CHRISTOPHER C.
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Excellent customer service and very kind and willing to work with me on my constantly changing move

Thomas W.
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Customer did not leave a comment.

VERNON P.
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They are very friendly and helpful

Kimberly C.
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Should have more than 1 person who can rent out trucks. Once the woman came back from her appointment, though, was very efficient and cordial.

Susan B.
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NOTHING! Teerific pick-up and experience! Loved the owner's vintage collections! I want to rent again! Kudos also to the agent at Uhaul for her knowledge and all my questions answered when ordering on phone also.

Don G.
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Very nice and friendly. Easy to pick up and drop off the rental. Do not rent from Oakhurst, they are very rude and unwilling to help or even talk to. Stay away from Oakhurst. Mariposa Ponderosa is the best place to help you with your rental needs.

Tony A.
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Everything went as expected. Location staff are friendly and efficient. Equipment worked as expected.

David T.
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Customer did not leave a comment.

Beverley A.
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Very friendly owners and a good overall experience. We've rented from them several times.

allan L.
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The U-Haul loaders didn't show so family and friends spent seven hours loading the truck! Ponderosa was fine, however, and needs no improvement.

sara P.
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Customer did not leave a comment.

Kevin K.
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New uhaul software did not work. The kind people did their best to get the software to work to get me on my way, but it took 90 minutes to make it work.

Robin D.
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I have never seen a dirtier Uhaul business in my life. It was cluttered and filthy. The woman who owns the business was very nice, but her computer and everything in the building was antiquated.

Maria M.
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Fran was so nice and helpful! I would definitely recommend this location to friends.

Patricia G.
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Customer did not leave a comment.

rosemarie R.
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Everything went well from pick-up to drop off

Margaret J.
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Vehicle smelled of cigarette smoke. Clean/ air out thoroughly - request users not to smoke inside vehicles. Otherwise clean though. Good location. Good service.

Robert R.
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Discuss mileage and eoute used to come up with mileage for trip, as we took route longer than calculated anddid not know itwas longer.

Melvin T.
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There's not much I can say except that my experience was an awesome one. The only issue I would say was a problem was the program used by the dealer seemed a little complicated. But otherwise it was all great.

Mike R.
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Excellent customer service

laura J.
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Have a dolly inside the uhaul truck.

Thomas G.
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Very helpful and have been in this business 32 years. So nice to have a U-Haul facility in this small town.

Russell K.
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Polite people who know how to give service

Terry M.
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Customer did not leave a comment.

lorna C.
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Stanford S.
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When explaining a trailer and how to load it, have more patience with the person your renting to. Also, if the ball hitch is too low, which it was, recommended a hitch with a higher hitch ball, which I had in the vehicle, in order to not drag chains or put undo weight on the trailer hitch. I ended up changing the ball hitch out with the other one which was a good 6 inches higher. It rode much better after I switched.

Nikki W.
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Phil & Fran are the best! Super helpful. I rent from them several times every year and they are always super friendly and helpful, especially if I have to return things after hours. If you have awards for the best location in the region - give it to them!

Nicole B.
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Customer did not leave a comment.

Jon S.
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Cindy S.
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Berney V.
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Kathleen L.
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Carry more supplies like tie downs, etc.

Marilyn O.
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all good it was a convenient drop off location for us. Thank you,

gloria M.
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Everything was great, easy pick up and drop off, owners were outstanding. will rent again!!!

Kelsey R.
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Customer did not leave a comment.

jody B.
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The drop off location wasn't open. The sign indicating that and how to handle return was not in a prominent location and, frankly, this place, which is in the middle of nowhere, looks like a wrecking yard.

Jennifer S.
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Fran and Phil are amazing people !!! Loved the shop, the service, the kind and funny duo made my 1st uhaul experience comfy and stress free!! Thank u Fran & Phil

Lisa K.
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Customer did not leave a comment.

Kathy C.
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Edwin H.
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Tracy H.
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Berney V.
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The place is a dump

Nikki W.
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Thank God for Phil & Fran at PonderosaU Haul. They are the best. Stupid corporate U Haul called and told me the night I rented the trailer that the only drop off location was over an hour away (2 hour round trip). This, after they screwed me on the pickup location (see note above). Good thing this is a very small town and I was able to resolve myself and inform U Haul. Jerks. 10 stars for Ponderosa, zero stars for UHaul web sites and corporate peeps.

Cherise W.
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Peter W.
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The people were great, friendly and efficient

William S.
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Check engine light came on and did not clear after fueling. It was after work hours, and I didn't know what to do, I cancelled job and turned equipment back in. Mileage charges are exhorbitant, how about a flat rate option for those us us doing local moves?

paula S.
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The return was hard to find. That God my daughter knows the area she went with to return the truck

Nikki W.
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Great people! Super helpful!

ALAN W.
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Customer did not leave a comment.

stacy P.
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peter R.
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very nice and kind people they will treat you right

Derek H.
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Phil and Fran are great! They were very helpful and easy going.

Monica R.
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Easy drop off, no hassel and staff were polite.

Patrick T.
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Customer did not leave a comment.

Kim H.
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Bob L.
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Joshua K.
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Patrick T.
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Customer did not leave a comment.

JILL C.
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When we went to pick up the truck in Ahwahnee CA there was no one there. We tried to do a 24/7 pick up but there was no WiFi. Very poor planning on part of UHaul. Thank you for letting us get the truck in Mariposa.

Paul K.
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We forgot something in the truck side, oops.

Joseph C.
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Pulled into the parking lot not sure where to go. A gentlemen came out of the office and directed me inside. The lady inside was very friendly and as we chatted the gentlemen inspected the truck and all was well.

Barbara G.
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They were great. Had a little trouble at pick-up because of computer issues, but they were resolved with the help of U-Haul's IT Dept.

Edward B.
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They got in contact with Corporate, filled out notes, corrected issues, and inspired me with confidence

Erich G.
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Customer did not leave a comment.

Kathleen G.
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Thank you so much for your great customer service.

KIM H.
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Customer did not leave a comment.

Sarah S.
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Joanne my customer service representative inadequately performed her job in customer service. The facility was closed due to unforeseen circumstances and should have reflected such on the website. I have a disabled husband and myself 8 months pregnant and was discouraged to deal with uhaul and will never go through uhaul ever again.

No reviews have been submitted for this location.

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