Customer Reviews for Ponderosa Auto & Tow
(U-Haul Neighborhood Dealer)

635 reviews

5614 Carleton Rd   Mariposa, CA 95338
(& Hwy 49 S)

(209) 966-3121

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(209) 966-3121

5614 Carleton Rd
Mariposa, CA 95338
(& Hwy 49 S)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Xavier D. 
Rating:
5.0

This was one of the best uhaul experiences I've had. Friendly owners and everything was as easy as could be.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Trevyr W. 
Rating:
5.0

Customer did not leave a comment.

john J. 
Rating:
4.0

Love Fran and Phil- always please t and very accommodating! Definitely one of the best u haul s ever!

Valerie C. 
Rating:
5.0

Great service! I was given clear instructions on how to use the vehicle which was very helpful. Highly recommend this Uhaul location!

gail P. 
Rating:
5.0

Everything was awesome!!!

Ulysses R. 
Rating:
3.0

The ratchets for the tire straps on the tow dolly were worn and were popping loose going over bumps on the highway. Ratchets and straps need to be inspected for wear after every use.

Daniel R. 
Rating:
5.0

They were very helpful answering all our questions. Very friendly and knowledgeable. We for sure will be back to this location if needed.

Richard R. 
Rating:
5.0

The location is not where I wanted to pick up the trailer when I had one just down the road from my house I had to drive 30 minutes or 40 minutes through mountains had trouble locating storage area because it was off the beaten path difficult place to find if you're not from that area that was my only issue but their service was great

Gilbert D. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Always like our local uhaul place

DANNA W. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
2.0

Customer did not leave a comment.

MARTIN M. 
Rating:
4.0

Customer did not leave a comment.

Anita H. 
Rating:
5.0

Customer did not leave a comment.

Megan R. 
Rating:
5.0

Customer did not leave a comment.

mary D. 
Rating:
5.0

Great folks! Very helpful in making sure we were hooked up properly and knew how to handle trailer correctly!

William H. 
Rating:
5.0

Very nice, helpful people.

Reni J. 
Rating:
5.0

I was disappointed getting charged a full day for dropping off a couple hours after noon.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Frances S. 
Rating:
5.0

Owners were very helpful. Truck was clean. A/C and heater worked well. A pleasant experience.

janet S. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Frances S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Alysia M. 
Rating:
5.0

Have more uhual owners like the couple at ponderosa auto and tow. They were amazingly friendly and down to earth folks. Would go back in a heartbeat!

Brian P. 
Rating:
1.0

Don't say you can drop off on a day and NOT tell the person the time it needs to be dropped off! Not on my paper work anywhere!

april C. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

BONNIE ELIZABETH B. 
Rating:
5.0

Great people, great experience.

Martin G. 
Rating:
5.0

Best Experience Ever!!! They are very kind and loving folks that help out in any way possible. If you need a U-Haul in Mariposa I would recommend them to everyone!!

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Not a single thing, they were very pleasant and did everything they could to make sure we were happy with the truck.

Wanda O. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Tracy R. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

very nice people and great customer service.

mary B. 
Rating:
5.0

Living in a small, foothill community, it's so great to have a local U-haul facility for our convenience. I used a 17" truck for a day to move our daughter, locally. The truck was ready, the job succeeded in one day, and was able to return it the next morning. MARVELOUS!!

Thomas G. 
Rating:
5.0

This place is quick, efficient and professional and very friendly. I personally do not think they need to change anything. Thank you for your business.

Cody D. 
Rating:
4.0

I had to drive three hours round trip (168 miles) from the original location on my contract just to pick up a trailer. However if I had dropped off my rental at a location other than specified on the contract, then I would have had to pay DOUBLE the cost of a one way rental, not just the $100 stipend given me for my trouble.

Isaiah B. 
Rating:
3.0

Truck Gas Tank was less than half tank & tires were Not inspected Properly as the rear inside tire blew out on our way to our destination on the freeway with a loaded truck. Sat waiting in Lodi, CA 2 hours for Roadside assistance in 100 degree weather with Elderly Relatives in vehicle. Roadside assistance didn't show up before we took truck to tire center & had it replaced ourselves.

RICKEY P. 
Rating:
5.0

Customer did not leave a comment.

HAMID M. 
Rating:
5.0

Customer did not leave a comment.

Carry H. 
Rating:
5.0

Fran and Phil were great to do business with. Very nice and very helpful people.

Patrick K. 
Rating:
5.0

Fran and Phil were exceedingly helpful. Great people to work with!

john D. 
Rating:
5.0

Nothing, everything was excellent. People were super

gary C. 
Rating:
3.0

The guy was very nice and kind.

hamid M. 
Rating:
5.0

Absolutely nothing don't change anything. Wonderful customer service and awesome atmosphere.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Beth C. 
Rating:
5.0

Starting with the U-Haul website, I was directed to the Oakhurst office, but I found my closer office, in Mariposa, by using the phone book. That was mildly inconvenient. Otherwise, a great experience.

Raymond N. 
Rating:
5.0

Very nice place Thank you Fran and Phill! great people great business Would recommend will be going back

Dallas E. 
Rating:
5.0

Phil and Fran are great people and made it a wonderful experience

robert T. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The lady was Sweet and polite very helpful.

Miramontes A. 
Rating:
5.0

Customer did not leave a comment.

Laura N. 
Rating:
5.0

Everything was great. The agents were very helpful.

Mary S. 
Rating:
3.0

Customer did not leave a comment.

KAREN F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Philip is a super friendly and personable guy! I highly recommend his business.

CLAUDIA V. 
Rating:
5.0

Thank you for your service

ETIENNE J G. 
Rating:
5.0

Customer did not leave a comment.

alan J. 
Rating:
4.0

I ordered a 6x12 enclosed trailer, to be picked up in Oakhurst Ca. I was told I MAY have to travel to Fresno to pick up this equipment, but to call UHaul and see. I called a few days before my reservation, and was told they didn't have, nor may not get, the trailer I had requested and reserved. I received a text, giving me an address in Mariposa Ca. to retrieve the trailer. The reservation had British Columbia as my destination, not Battle Mountain Nv. and was frustrating to change the destination, but managed. After picking up the trailer , another text came telling me to “drop off” the trailer in Fernly Nv, 200 miles West of my destination. I called UHaul to complain of the mileage to pick up, and drop off this trailer, and wonder who is in customer service these days?!? Poor management and except for the people at the pick up and drop off locations, very poor logistics and service!!

Kip M. 
Rating:
4.0

there was a shortage of trailers, so had to drive an hour to pick up the trailer (no fault of the company).

Kari S. 
Rating:
5.0

Customer did not leave a comment.

Bruce K. 
Rating:
5.0

Customer did not leave a comment.

Irma J. 
Rating:
5.0

The trucks rear brakes(passenger side) squeak whenever the brakes were applied. This rim was totally BALCK from the brake dust, while the other rear rim remained nice-n-white!!!

roger L. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

cindy W. 
Rating:
5.0

Wash windshield

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
3.0

Customer did not leave a comment.

Marc L. 
Rating:
5.0

Customer did not leave a comment.

Laura N. 
Rating:
5.0

Customer did not leave a comment.

Laura N. 
Rating:
5.0

Customer did not leave a comment.

bart A. 
Rating:
4.0

Reduce your prices. $29.00 for 24 hours quickly became over $80.00 and I never left town. Especially now during this pandemic you should give your customers a break.

penny T. 
Rating:
5.0

Friendly, professional service. Thank You!

Erik S. 
Rating:
4.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Nicole P. 
Rating:
3.0

Customer did not leave a comment.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

Phillip D. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
3.0

I thought we were going to the dump! a lot of vehicles not working and it looked like a grave yard for vehicles!

JACQULINE M. 
Rating:
5.0

Customer did not leave a comment.

bill C. 
Rating:
5.0

We originally were supposed to return the trailer to Lake Tahoe. We stopped by there, and they helped us change the drop off. Lake Tahoe was extra helpful.

STEPHEN,L M. 
Rating:
3.0

Customer did not leave a comment.

michael F. 
Rating:
4.0

Customer did not leave a comment.

Wayne D. 
Rating:
4.0

They were friendly and helpful, but not very fast.

peter L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan E. 
Rating:
5.0

Smooth experience. Thanks!

Erik S. 
Rating:
5.0

Great folks Great customer care ??????

John P. 
Rating:
3.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Would definitely recommend to a friend. Great service!

Mark N. 
Rating:
5.0

Excellent customer service and very kind and willing to work with me on my constantly changing move

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

They are very friendly and helpful

VERNON P. 
Rating:
4.0

Should have more than 1 person who can rent out trucks. Once the woman came back from her appointment, though, was very efficient and cordial.

Kimberly C. 
No reviews have been submitted for this location.

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