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jack H
Customer Reviews for Pops Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing!
Christine RI made a reservation a week in advance and they sent me to 4 different locations.
George BThe staff was not knowledgeable and could not answer any of my questions. I returned the trailer as I did not feel safe driving 10 hours without it being properly attached by staff.
TIFFANY JUhaul has gone to great lengths to make the rental process as seamless as possible and they've done so awesome job. The customer service continues to be awesome send I will definitely be returning and referring.
Keith WTruck did not run good. Lights on dash… Had to get a mechanic out… And truck needed to be towed away….causing me time & money….. Had to go get another truck which was just as bad and had a flat tire…needed brakes, coolant… And customer serve at the uhaul was not to pleasant… Overall it was not a good experience… And I was not to happy so Returned the truck early because I was not going to be able to do another trip in that truck..!
Anthony fMake website more user-friendly. O
Donald WVery friendly and easy transaction Equipment was clean and well maintained
TRACEY FMy reservation was for 8:30 . The location opened at noon . The truck was empty and the man had the audacity to try and charge us for gas , as he said leave it empty
Yura BThis location is not the safest part of town.
April MShe didn't know what she was doing on the computer. Gave me someone else contract, told me the wrong amount to pay, never gave me a receipt. People were outside begging for money and harassing the customer. Horrible place.
STEPHANIE PThe entire experience was terrible from start to finish. The truck was clean and worked well, and that was the only thing that was acceptable about this rental. We reserved at 20 foot truck at our local office, only to be texted at 8pm the night before, telling us that our truck size and location were now different (the new location being over an hour away), and that our reservation time was now an hour *after* our moving team was scheduled to arrive at our home. After calling multiple numbers to reach the correct department, we finally got stuck with a smaller truck, at a somewhat closer location, but it was an ordeal from start to finish. Will never use Uhaul again after this!
Dustin P