Customer Reviews for Portage Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Portage Ace Hardware

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Tara D.
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Truck was full of mud to the point where we could barely see out the windows. I took some photos. The inside was also dusty and unkept. Also, the employee said that there was a full tank and it was less than full. Not the best experience.

Scott M.
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I reserved online to pick up the truck before the office opened. The key was supposed to be in a lockbox, but they forgot to put it in. I had not wait until the store opened to get my truck, while movers sat idle at my house. The person who waited on me was not friendly, offered no apology, and seemed annoyed with having to help me.

RANDALL B.
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Slightly tight parking.

Jamie F.
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Very polite and patient with me.

CHRISTOPHER P.
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Customer did not leave a comment.

Scott G.
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Customer did not leave a comment.

Lisa C.
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My only concern is that your website shows at $.69 a mile and I was charged $.79 a mile today on my contract.

Paul B.
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Quick in and out. Smooth pickup and return. The lady that checked me out and the guy that checked me in were both knowledgeable and friendly. The U-Haul share website is clunky when doing a return. It stopped midway thru. Mr. Wilson should be proud of this location.

Aaron F.
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The inside of the cab had food crumbs all over the floor.

Jennifer M.
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Uhaul was filthy. Had used socks in the seat, food in the cup holder and mashed into the car floor. And behind the seats were water bottles and a pack of black and milds. Completely disgusting. And they forgot our dolly so we had to make a trip back

Tanisha M.
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Customer did not leave a comment.

Howard D.
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Much easier and kinder return scenario compared to Merrillville location.

Patrick G.
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Renting the uhaul itself was an easy experience and the equipment was clean and in good condition. Picking it up and dropping it off took about thirty minutes each time which was very inconvenient due to the staff at the hardware store

Eugene R.
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Nice people in an easy to find location.

john B.
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Customer did not leave a comment.

robert N.
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Customer did not leave a comment.

Peek E.
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They are VERY RUDE!!!!! They tell you one price and charge you another and when you ask why they avoid you. I work for a major trucking company and use U-Haul a lot. After this I will not be using them again! AVOID THIS PLACE AT ALL COST!!!!!!!!

Rick B.
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Customer did not leave a comment.

Darleen L.
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VERY IMPORTANT, THE MAN THAT WAS ADDRESSING OUR PAPERWORK AND PREP FOR THE U-HAUL VEHICLE WAS VERY RUDE TO ME AND MY BOYFRIEND. HE DID NOT ANSWER OUR QUESTIONS AND ACTED LIKE HE DID NOT WANT TO BE BOTHERED WITH US, WE BEING MINORITIES, I TRULY FEEL LIKE HE WAS A OLD PREJUDICE WHITE MAN. HE WAS NOT ENGAGING WITH US AT ALL, IN THE TIMES WE ARE IN NOW, WHY WOULD HE ACT LIKE THAT, WE ARE HUMAN TO!!! I THINK HE WAS THE ACE HARDWARE MANAGER, TERRIBLE. DARLEEN LINDSAY

susie G.
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I had a great experience

DEBBIE R.
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Customer did not leave a comment.

lena W.
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Customer did not leave a comment.

DAVID B.
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Give us a snack when we return the truck.

Tyrra D.
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When checking in to pick up the U-Haul, the lady at the front counter did not know how to do paperwork for this service, so I had to wait about 20 mins for the other gentle employee who could check me in because he was helping another customer get paint at the time. For future customers, I think it would be good if all employees knew how to check in U-Haul renters to minimize the wait especially if the renters are on a schedule and need to coordinate moving help.

Jose P.
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N/A

Jerry R.
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Nice friendly people and made it easy to rent.Will be back.

ROBERT C.
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Positive experience.

Jami R.
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The truck was good, price is good. The only problem is the price per miles that's where it gets way to expensive!

Chad Y.
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Customer did not leave a comment.

Idelmira D.
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Everything was perfect.

robert R.
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Customer did not leave a comment.

ELIZABETH H.
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Love the service!! Love how excellent the gas is on these box trucks!!

Terry S.
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Customer did not leave a comment.

lawanda A.
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I wasn't giving the wrong uhaul from what was in my contract so I was over charged. The vehicle smelled like a dirty dog and it had dog hair everywhere!!!!

MARY M.
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The manager Rich was rude, no eye contact, no greeting nothing. He is not a people person. I was not satisfied with him at all. Wendy was very pleasant and nice. She provided great customer service.

ARONA W.
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Customer did not leave a comment.

JOSEPH O.
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Great place to go business with. Highly recommend.

shantel I.
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Customer did not leave a comment.

DON M.
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Nothing specific.

William D.
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nothing... The truck was clean and ready to go at the time of my rental. My move was a spur of the moment need and the folk's at the Ace Hardware location where I rented my truck from was professional and VERY helpful.

Shelby J.
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Customer did not leave a comment.

CYNTHIA G.
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You make this easy, simple and affordable. You are awesome. Thanks for everything!

Darrin F.
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The clerk had to use her personal phone to take a picture of my drivers license to upload to your site which I did not like because it exposed my personality information to her phone where it could possibly remain longer than necessary .

PAUL P.
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Location is closer to my place when need to rent a truck to pickup and haul items that my vehicle can't.

Robert B.
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Customer did not leave a comment.

Pam F.
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Customer did not leave a comment.

Gary B.
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$1.00/mile seems a bit excessive.

DENNIS M.
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Free Dolly

David M.
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Customer did not leave a comment.

Lizabeth G.
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Great friendly, helpful staff at this site! I especially liked the huge 11 month old dog rambling around the aisles making sure everyone was safe and doing their job! Every site should have one of these!

nicole J.
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Customer did not leave a comment.

Paul N.
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It would be helpful that the vehicle not stall out locally on a State Highway during peak rush hour. OBDM codes indicate crank timing is out, as well as as a seperate emissions canister issue. It ain't gonna pass the State emissions test for plate renewal, I can tell you that. I don't think it's the fault of the agenting so much as inferior servicing by company service contractors. I would have used the vehicle longer, but with my core mission completed, thought it best to bail on it before a rod left the block through a hole. Have a nice day.

PAUL P.
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Customer did not leave a comment.

Barbara H.
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easy registration, truck was ready to go

Janice T.
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We were very upset that we were charged any gas underage. We were very careful to put it right back where it was a d at $2.21 a gal. And you guys charged us for gas?? I don't think so. We are on a fixed disability income and can't afford your $4.00 a gal charge! Especially when we put it back where it was. Overage mile charge. Is it possible you guys miscalculated?? I'm pissed about my extra charges. I thought charging 48 hrs for a one way was ridiculous since we could of had it back within one day. Pick up morning and drop off afternoon. We will probably never rent UHaul again because we thought that was ridiculous pricing. $200 was just ridiculous.

Giovanni L.
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Customer did not leave a comment.

Martin G.
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The online pickup is not very good, I had to go in the store to pickup the keys

Marie T.
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Customer did not leave a comment.

rene G.
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Just be yourself.

Mark S.
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Customer did not leave a comment.

Anthony G.
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Customer did not leave a comment.

Brenda M.
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Customer did not leave a comment.

Valerie T.
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Customer did not leave a comment.

Roy P.
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It was fast and easy. Customer service was nice.

Mary C.
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Customer did not leave a comment.

Margaret L.
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Customer did not leave a comment.

Ricky D.
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Everything was good, the process went smooth and quick.

Norman H.
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Customer did not leave a comment.

Doug C.
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Customer did not leave a comment.

Tara O.
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Customer did not leave a comment.

Chad F.
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Customer did not leave a comment.

CYNTHIA G.
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Customer did not leave a comment.

MARY M.
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Customer did not leave a comment.

kyle L.
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Customer did not leave a comment.

Daniel S.
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Customer did not leave a comment.

Robert R.
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Customer did not leave a comment.

OSCAR D.
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I was charged a $0.99 rate per mile. That would have been fine. However I still have to replace the gas. I would have assumed that was part of the per mile rate. On top of that I asked what gas mileage the truck got. In order to calculate how much gas to replace. That information was not know by the attendant. An advertised rate of $20 per day truck rental actually cost $70

Vishad P.
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Customer did not leave a comment.

JAMES K.
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Customer did not leave a comment.

Kevin M.
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Customer did not leave a comment.

PATSY H.
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Staff was very friendly and helpful in the reservation process, as well as in the pickup and return of the truck. I will always return to this location for future needs. I appreciate their work and professionalism.

Patrick O.
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Customer did not leave a comment.

Zak J.
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Customer did not leave a comment.

JOSEPH G.
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Customer did not leave a comment.

DAVE M.
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Customer did not leave a comment.

James L.
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Not sure

Doug M.
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Customer did not leave a comment.

PAUL P.
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Customer did not leave a comment.

Tonya F.
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The back of the van was clean...And the service at ACE in Portage is always excellent! But..it was so important t to sweep out the back before I returned it...but the front was dirty..it was unusable..but i just thought it was funny that they were so worried about it getting swept out maybe they should have cleaned up the cab!

WILLIAM K.
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Customer did not leave a comment.

Cathy V.
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Everything was great

TERRY S.
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Customer did not leave a comment.

Marquish G.
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Customer did not leave a comment.

Keith O.
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For having just one box truck and one cargo van, they do a great job!

Christopher F.
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Customer did not leave a comment.

William P.
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very professional

Jeff G.
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Customer did not leave a comment.

Kurt S.
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The guy who checked us out didn't know how to use is computer. It therefore took a longer then necessary time to pick up the rental truck.

Matt P.
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Customer did not leave a comment.

JOE S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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