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Wendy M
Customer Reviews for Portage Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was great!
Debra FI needed the truck for Sunday. Had to pick up the Keys Saturday since they were closed for Easter Sunday .I did not pick up the truck till 10 am on Sunday n was returned by 4 pm Sunday. I was charged for two days instead of one. I also used less mileage than originally put down and my credit card is showing a full charge not actual usage charge. I will not use this Ace for U Haul again
keith hThe check-in process was great. I did have a little challenge at first with the picture on the app, I wasn't able to really identify what they were showing inside. It looked like it was “dirty”, but when I picked up the truck it was clean and in good condition. The middle paper holder on the counsel wasn't attached. I took a picture and tried to upload it. No biggie. It was a great rental/process overhaul.
JASON KI had a quick check-in and a quick check out. Love renting in this place.
Esteban DStaff at this location were extremely helpful and very nice
Danielle BThe people at ace was very helpful
TERRY PI met the owner Micki and she was absolutely fantastic. I left my garage door opener in the truck and they called me immediately and left it at the register for me to pick up. Portage ACE is awesome!
MICHAEL RVery good service. Would definitely rent again. And recommend to friends.
John GMy only complaint is, I had the UHaul truck reserved in my home town of Lake Station. My reservation changed without an explanation to Portage which made it inconvenient . I can only guess the truck I reserved was given to someone else. Would have preferred to pick up the truck in Lake Station. Also, it wasn't explained to me I would have to download the app to make the return easier. I had pics but couldn't upload during the process when returning the truck.
Carmen CYou guys are great. I rent here every time cause there is usually availability
JANICE JI rented a Chevrolet van twice that had the same bulb problem with the left rear tail/turn/break. Even though the vehicles are well kept, local Police department noticed the legal problem. When running a maintenance inspection make sure that the lights are included.
Paul PThe Ace Hardware store owner was excellent at explaining the process at pickup and very friendly. Extremely convenient location. Truck was clean and drop off was just as hassle-free. I did call the U-Haul customer service number and that, however, was useless. I was on hold for 8 minutes before I hung up. I figured out what I needed to do online.
Christine BExcellent check in and check out. Recommend, thus is the way to make any moves.
Larry BThe truck I rented was very clean,inside the box was clean and well kept and the cab of the truck was clean as well...the people at the location were nice and very helpful and explained everything to me very clearly.i would highly recommend this location for your u-haul needs.
TIM CThe location was great. Nice people. The truck was beyond rough for a Uhaul. It had 168k miles and the transmission was awful and in my opinion is will fail soon. I would hate for anyone to take that truck a long distance.
Tim HThere should be no smoking allowed in rental trucks.
Raymond RDon’t steal money from customers
Karen CTruck we reserved was not available. Ended up using a van. Quoted .79cents a mile- charged .89cents a mile. Paperwork took over a half an hour to figure out what was going on. Originally booked in Chesterton. Received call relocated to Portage. Still not sure why?
Fran SNothing that I'm aware of.
KEVIN AWeb site not easy to use.
Kendall AThe price for mileage is too high.
Jeremy JIt was a great experience. Surpassed all that I expected
RUSSELL WThe person who called me was really rude because I was late due to the thunder storm we had..
Marina RThe equipment is pretty much always in good shape, clean, reliable, and the system set up for dealers on a local basis seems to be working well
Robert BEverything was good customer service was great
niki sI have used this location over 4 times for various moves not only for myself but others as well and they are always professional and prompt. Highly recommend. I will continue to use this location!
Josephine PEveryone was so nice and efficient It was an easy and quick process
Ebone CStaff was great!!!
JEFFREY GMy second time using this location. The people do not know what they are doing. I never get my vehicle on time because of the extreme wait. This will be my last time using this pickup location.
Tiwanda HThe van I rented said cargo van will fit a queen mattress but it didn’t , I had to bend it and cram it in the van.
JENNY TI always come to portage ace for my uhaul. I live in lake station and will drive right past - miles down to get what I need. They are professional and have great customer service!
Erica CIt was fine but I don’t think it was $65 dollars worth. I used it from like 9:30-2:30..
BRIANA BThanks for your kindness and smiles!
Monique WDue to the weather i had to wait about 10 minutes because of a iced up windshield. It would have been nice if this was taken care of before my pick up time
John WThe lady who helped me with the rental was great. The one at the register,not so much.
Eva LIt was perfect
Joseph BSuper fast in and out! Very good experience
Lauren ZThey were very helpful
DAVID MGreat service
John MJust keep doing what you been doing, you guys are great.
MYRTLE HCheck in and check out was convenient at our local Ace Hardware. Truck was clean and ran well.
STEVEN MI got sent in a circle from one uhaul location to another after my first reservation got moved to a different location. At the second location they gave away my reservation to another person (Hobart Discount Motors) and sent me to a third location which was closed on Saturday. The only reason I got a Uhaul was I decided to try the original location I requested a uhaul from and they had one. Terrible service!!!!
Timothy VThe ladies are already nice and helpful, and make sure things go quickly and smoothly.
ShaTeisa D