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Keith O
Customer Reviews for Portage Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Every thing was nice
CASSANDRA Mdo a checklist for companies to ensure tools are im the truck thats being rented
Najee HService was great.
DUJUAN LIf something was left , I would be notified,
MARK WEverything was clean and neat
DIANE EThis is the way Uhaul should work, not like the aweful people on Route 6 in Portage, IN at that stupid car dealers where 2 guys never lifted a finger to help except telling me they do not do papaerwork. I have to download app to get a truck. You app is aweful too.
JERRY Struck was clean, smelled good, and performed like a champ. And Mikki explained everything about the rental clearly. I will rent from this location again. keep up the good work.
RALPH TThe 15foot truck I rented on Friday, April 11th was not clean on the inside. There was sand, dirt and rocks intertwined in the floor mats, the cup holders had sticky residue on them. However I needed to move my items so I kept the truck and just moved my things. The staff is amazing at this location and I will rent from them again if need be. Monica
MONICA DEverything was great
BARBARA BGreat friendly service
JOHN NI've used this location in the past and I love going there. Everyone is very nice and sweet. They are very informative about the subject. They want you to know everything you need know for the use of the equipment. Highly recommend this location.
STEPHANIE MWonderful people
LAURA BExcellent customer service provided by the lady where I picked up the U-Haul. I believe her name is Sherry.
SYREETA CNo complaints. Staff was friendly and informative.
Karen HI rent Uhaul often when my small business needs a temporary replacement for our personal truck. They are generally decent trucks and keep my business moving and my clients satisfied. For that, I am thankful for your service! Today, I had an emergency breakdown of my truck. I called my trusty local Uhaul franchisee and secured a much needed truck. The store is fast, friendly, and very efficient with your products. The truck today was DISGUSTING. Not only did it have nearly 200000 miles, it smelled inside like an RJ Morris convention. The smell of cigarettes was so heavy that we had to roll down the windows the entire time we had it. We go inside clients homes, and some of those clients have allergies. We both smelled like we were chain smoking in an air tight chamber. It made us feel unprofessional. On top of that, the interior had many candy wrappers, sticky spilled liquids in the cup holders and dashboard where we sometimes store our paperwork, cans and bottles behind the seats, etc. The box had debris all over the floor, dirt and misc litter everywhere. It was easily the worst Uhaul truck I have ever driven. I cleaned the trash out of the interior and box area, swept the truck out the litter and returned it better than I got it. With the windows down, we ventilated the terrible ashtray interior while we had it. Ultimately, it was extremely out of character for Uhaul and our local retailer to have a truck this nasty. We get that these things happen, but this was really bad. Our hands were filthy after we dropped off the Uhaul from the condition of the interior and steering wheel. Im sure its an outlier on all of our future use, but if we were to get another truck in this condition we probably would look into utilizing competitve services.
RYAN BFood crumbs and gummy bears on the floor and I was charged a late fee when I returned the vehicle an hour early. Over 110$ for less than an hour and a half and 30 miles is crazy
AYDEN OThe driver’s door is hard to get closed. You have to slam the door.
Ginger HI have rented a couple of times at this location and will probably rent again soon.
THOMAS LThe App sucks. Takes to long makes me not want to rent from Uhaul. It's that bad.
Richard BI filled it up to the same amount of gas that I leave the store with and I was still charged a refueling fee
MARQUELL BThe women who helped us out at this location were very helpful and very pleasant!
Ima NGreat
bella cEverything was perfect the location provides options. They offer amenities that are class leading for this area. All UHall franchises subsidiary should offer this level of service.
ANTONE HOvercharged me and then gave me the number to U-Haul and said for me to call them and deal with them to get my money back. The van stunk like animals and there was dog or cat for everywhere. It smelled a little like urine as well.
RUBEN E! Employees were nice! Just over priced in my opinion.
MATTHEW LI would strongly suggest that anyone who plans on using this location double check the fuel level. I have a tough time believing the truck only logged 4 MPG. That's worse that a semi-truck.
Frank HI ordered 2 dozen furniture covers and this location only had 6 on hand....made it work but, it would have been better with the right amount.
Thomas HRadio for the Ford Transit needs to be upgraded or replaced because it doesn't receive Radio stations until you're closer to the town where the Radio station is.
Paul PService was great!
Debra FI needed the truck for Sunday. Had to pick up the Keys Saturday since they were closed for Easter Sunday .I did not pick up the truck till 10 am on Sunday n was returned by 4 pm Sunday. I was charged for two days instead of one. I also used less mileage than originally put down and my credit card is showing a full charge not actual usage charge. I will not use this Ace for U Haul again
keith hThe check-in process was great. I did have a little challenge at first with the picture on the app, I wasn't able to really identify what they were showing inside. It looked like it was “dirty”, but when I picked up the truck it was clean and in good condition. The middle paper holder on the counsel wasn't attached. I took a picture and tried to upload it. No biggie. It was a great rental/process overhaul.
JASON KI had a quick check-in and a quick check out. Love renting in this place.
Esteban DStaff at this location were extremely helpful and very nice
Danielle BThe people at ace was very helpful
TERRY PI met the owner Micki and she was absolutely fantastic. I left my garage door opener in the truck and they called me immediately and left it at the register for me to pick up. Portage ACE is awesome!
MICHAEL RVery good service. Would definitely rent again. And recommend to friends.
John GMy only complaint is, I had the UHaul truck reserved in my home town of Lake Station. My reservation changed without an explanation to Portage which made it inconvenient . I can only guess the truck I reserved was given to someone else. Would have preferred to pick up the truck in Lake Station. Also, it wasn't explained to me I would have to download the app to make the return easier. I had pics but couldn't upload during the process when returning the truck.
Carmen CYou guys are great. I rent here every time cause there is usually availability
JANICE JI rented a Chevrolet van twice that had the same bulb problem with the left rear tail/turn/break. Even though the vehicles are well kept, local Police department noticed the legal problem. When running a maintenance inspection make sure that the lights are included.
Paul PThe Ace Hardware store owner was excellent at explaining the process at pickup and very friendly. Extremely convenient location. Truck was clean and drop off was just as hassle-free. I did call the U-Haul customer service number and that, however, was useless. I was on hold for 8 minutes before I hung up. I figured out what I needed to do online.
Christine BExcellent check in and check out. Recommend, thus is the way to make any moves.
Larry BThe truck I rented was very clean,inside the box was clean and well kept and the cab of the truck was clean as well...the people at the location were nice and very helpful and explained everything to me very clearly.i would highly recommend this location for your u-haul needs.
TIM CThe location was great. Nice people. The truck was beyond rough for a Uhaul. It had 168k miles and the transmission was awful and in my opinion is will fail soon. I would hate for anyone to take that truck a long distance.
Tim HThere should be no smoking allowed in rental trucks.
Raymond RDon’t steal money from customers
Karen CTruck we reserved was not available. Ended up using a van. Quoted .79cents a mile- charged .89cents a mile. Paperwork took over a half an hour to figure out what was going on. Originally booked in Chesterton. Received call relocated to Portage. Still not sure why?
Fran SNothing that I'm aware of.
KEVIN AWeb site not easy to use.
Kendall AThe price for mileage is too high.
Jeremy J