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Randal K.
Customer Reviews for Porters Building Centers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very helpful.
STUART F.one of the tires was leaking and it blew out near North Platte Nebraska. when i checked the other tires before i left one was 100 psi. the one that blew had less than 10 psi. I aired that one up and adjusted all the others to 60 psi. This trailer should have been checked closer.
Kurt J.I had to drive to and from 20 miles to pick up and return uhaul trailer when there was a uhaul location in my home town. I drove a total of 80 miles out of my way, seems a little ridiculous with the way price of gas is now!
GEORGE T.Drove 6-1/2 hours to pick up U-Haul and truck was not at location I was told it would be. We Arrived after hours and not way to contact place of business. We had to book hotel and pick up truck the next morning. Cost us an extra 100.00 for hotel and had to change our moving plans due to this incident. Picked up truck from location next day and place was not very apologetic for their mistake. Completely unacceptable. Asked them to change my drop off location which he specially repeated the address I asked for and after arriving at that location I requested to drop off truck I realized I could not return it there due to that location never being properly changed as asked. Had to drive truck further to drop off at original location. Will never deal with this location in Kearney Mo again!
BRADLEY C.Hayden was really professional and polite and he made the drop off super easy!!
gregory L.Just keep up the good work
David P.Dakota has the best customer service, so friendly! Equipment is in great running order, clean and ready for pick-up.
David K.Highlight the location of the key drop box for after hours drop off.
DIANNA C.Could not find the key drop box for after hours returns.
Katelyn C.Cooper helped me set up my rental. He was very nice!
David K.Great experience! Couldn't have been any better!
Katherine L.Nothing
glen H.Nice guys.
christie P.Very professional and organized. Very knowledgeable staff.
Sam S.Don't allow enough miles I told them 533 miles wasn't enough more like 565 but no one cared and I was as right about 32 miles over
david S.Store employees aided me in hookup of the trailer. Made sure everything was in proper working order before I left the premises. Top notch service 👍
CHRISTOPHER S.When you make a left turn, There was a horrible grinding sound. The transmission was also rough from low to high gears.
Debbie B.People were friendly! Transaction was fast and effortless! Awesome rental experience!
jeffrey F.This ended up not being my pickup location, was rerouted to a place 15 miles out of our way. That location didn't have the appliance dolly and the furniture mats(only had 2), I had to go to Porter Building Center to rent the dolly. That was frustrating. To top that off I was rerouted to a different drop off location 5 times, the last one was closed with a locked gate down a gravel road. I had to call customer service and they actually sent me to the original drop off place I chose on the rental agreement. This all happened at night and had to drive the truck all the way back across town. I don't think I will be renting a uhaul anymore.
Vicky R.The man at the front desk was super friendly And nice ! Thanks again.
Zakariya S.Cooper was great!!!! Very professional!
Craig C.We love the people at this location. Pickup and drop off is always quick and easy!! Thank you Porters!! We will be back to use them again!
Candee P.Awesome place+awesome people=a uhaul winner
clint C.The vehicle we used shook the entire time we had it. I reserved and paid for a appliance dolly to get there and not have one. Which we needed desperately. Then we're lied to about there being one in another location. Got there and were told they did call but told them they did not have one. They flat out lied to us. Beyond pissed. Threw out his back because it was just the two of us. Very pissed
Karen M.Porters has excellent customer service!!!
Paul W.Guy was really nice.
Michael F.The staff were super helpful and friendly in getting the contract closed out and getting us on our way in a very timely fashion.
Chris J.The staff was more than helpful! Best service we have ever received from any....service business. Highly recommend!!
SCOTT H.Great availability
David C.Trailer was dirty
Branden W.Service at Porters is always great. Easy to check out and check in.
DAVID H.Get charged $440.00 dollars and they up it more that's bullshit.
Martin V.Service was Excellent! I recommend Porters to All!
Randall P.lower your prices
Oscar H.Ok except for Cable on tailgate was misaligned and had to be removed in order to close. Needs repair.
Wayne C.Took great care of me.
jon K.They make you want to tell friends, how easy and quick they get you on the road.
James K.Give an accurate estimate on prices.
Naomi R.everything was great.
Brian B.