Customer Reviews for Porters Building Centers

lower your prices

Ok except for Cable on tailgate was misaligned and had to be removed in order to close. Needs repair.

Took great care of me.

They make you want to tell friends, how easy and quick they get you on the road.

Give an accurate estimate on prices.

everything was great.

The young man who served me was very helpful and friendly.

The store was very busy yet the gentlemen that helped me with my trailer was very efficient. I was on my way with my trailer very quickly.

It was so important that in limited time I got what I needed, done! You all made it very possible with the great equipment you offer. It was perfect for the job at a reasonable time. Thank you

The place was closed we had to call U-Haul 3 times we did not know where to leave truck. After completing requirements on the app there was no place to leave the keys. Had to put under seat and leave truck unlocked. Got a call the next day from a very rude gentleman about how we left the truck there and where we left the keys. It was very un organized. I would not recommend this location to anyone it took over an hour and a half to turn in a truck. Very bad experience

Not a thing

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Paorters did a great job. U-Haul's one way rates are ridiculously high. It should not be cheaper to drive over 1400 miles around trip to return a car hauler from Michigan back to the rental location in Missouri than to pay the one way fee to leave it at a U-Haul location at my destination. Very unsatisfied with this U-haul policy.

Rental team didn't even know you rented trailers even though there was the one I needed in the yard. And U haul systems when down on day of pick up.

Tech did not go over nothing with me! Did not tighten turn knob to Secure trailer to ball!! Didn't find that out until I tried pulling my vehicle up on the trailer and the front end of the trailer raised up off the ball!! That alone could've been disastrous for me and possibly others on the highway!. Equipment was filthy with Road grime / dirt

Excellent customer service. Truck was ready and easy to drive. Made moving a lot easier with one load. Well worth 158.00 total + $28 to replace gas used. My trip was 127 miles including return of truck the same day ( chose to return but had it until the next day for a full 24 hrs at 29.95 daily rental) excellent experience!

Best part of the entire process was the ability to make reservations online. Great website showing locations etc of U-Haul centers near pickup and drop points

My only complaint is the cost . A one way 28 mile trip was 158$ for a 20 foot rental. The truck was back at the drop off ~3 hours after pick up . Not a good value . Likely I will shop around more next time .

My only issue is that when I registered online I requested a 14 hour rental and when I confirmed my rental I was only given a 9 hour rental after taking an hour to get the truck because of slow service. I was not able to fully complete my love because of this error.

i had a great experience the truck was nice,i will be telling my friends about you guys thank you ron patrick

I might suggest that you check the gas tank pump. I only needed to put 3/8 back in however i put well over that due to the gas gauge showing I had put none in. Other than

They all were friendly and it went great I was very satisfied

This location was fine, but it was the third location that I had to go to that morning as they kept changing the pick-up spot. It was farther for us to drive, and caused us to be a few minutes late for the movers that we had hired.

Take better care of your trucks. We lost 3 hours due to lack of proper maintenance on ground battery terminal.

They made the whole process very easy and worked out very well

truck not inspected properly

I have no problem with the pick up or drop off personnel. However, I originally set this up for pick up on Monday, June 24 at 4 pm and drop off on June, 29 at 4pm. I even received a text from uhaul on June 21to that effect. Then I get another text from you on June 24with a schedule update that the pick up time had changed to June 24 at 6 pm and a drop off time of July 1 at 2 pm. So I got charged for an extra 2 days!!! If this is your way of creating extra revenue, I may have to use a different service next time and I sure will tell people about this!!

My only disappointment was the online reservation was not fulfilled. For whatever reason it had to be moved to a farther pickup location...

Best U-Haul location ever.

Check in and check out was super fast. Nice truck. Easy and no complications.

Thought that only being allowed 31 miles before had to start paying for extra miles was low, considered that the pick up location was nearly that from my house.

Truck was ready to go when we arrived it was clean and the customer service was awesome.

We dropped off the truck after close. The parking area was muddy so it was hard to keep the floor mats clean while taking pictures. But not a problem as long as I'm not charged for cleaning.

Great help from the service personnel! On Saturday, they got me on the road with my rental in a short amount of time.

Everything worked out great.

The Address where we dropped off the trailer is different then is listed and Google maps sent us to the above space, It was a Saturday after 5 and no one was around to confirm it was the correct space/ with that said the customer service people who helped us straiten out the drop off spot were great

Helpful with needs.

Great Customer Service!

Everyone was really nice at Porter's.

Customer service was outstanding and answered all my concerns

Great experience, very fast and professional, no problems!