Move the lock box, and explain the late night return process. There were no directions given at pickup so I assumed it was like the other location with a box on the front of the building. After calling the 24/7 customer service, they told me the lock box is on a light pole. There are 5-6 different ones in the lot. It’s dark, and not accessible. I hope my pickups don’t get moved to this location again. Worst experience I’ve had renting with U-Haul and we use them often.
Rosemarie F
Porters Building Centers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kearney, MO 64060
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The employees working behind the desk were very friendly and helpful.
MELINDA BLocation had the truck backed up to a pile of mud, had to walk in the mud to get the back unlocked and open for the key. All previous moving blankets were left in the truck and filling the attic space so I couldn't use that space. Interior floors were filthy, cup holders had sticky residue and windshield was dirty. Had to call and spend 22 minutes on the phone because my truck did not exist in the app and I was unable to pick it up. Just a poor experience all around.
Terry Mvery good service--easy in and out
WILLIAM DIt's hard to improve when this just a side line for them.
Floyd S