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Thomas H
Customer Reviews for Porters Building Centers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
great spot! they helped me hook up the trailer and I was on my way! it was pricey either!
SARAH TThe staff was helpful and was trying hard and eventually got the contract done, but clearly the regular person was out that day leaving the location ill prepared.
CHRISTOPHER CMove the lock box, and explain the late night return process. There were no directions given at pickup so I assumed it was like the other location with a box on the front of the building. After calling the 24/7 customer service, they told me the lock box is on a light pole. There are 5-6 different ones in the lot. It’s dark, and not accessible. I hope my pickups don’t get moved to this location again. Worst experience I’ve had renting with U-Haul and we use them often.
Rosemarie FThe employees working behind the desk were very friendly and helpful.
MELINDA BLocation had the truck backed up to a pile of mud, had to walk in the mud to get the back unlocked and open for the key. All previous moving blankets were left in the truck and filling the attic space so I couldn't use that space. Interior floors were filthy, cup holders had sticky residue and windshield was dirty. Had to call and spend 22 minutes on the phone because my truck did not exist in the app and I was unable to pick it up. Just a poor experience all around.
Terry Mvery good service--easy in and out
WILLIAM DIt's hard to improve when this just a side line for them.
Floyd SFast, great service.
ALLEN BThe truck itself was clean interior and exterior. It had 111,000 miles on it. When I was driving at 65 mph, it would shake, and I could feel the gears slipping, as in a transmission problem. It was also far noisier inside the cab, than it should have been. A lot of deferred maintenance.
Jennifer MHave all the equipment I requested, they had no moving blankets. And don’t move a pickup location the day before, I had to spend over an hour of my moving day to get there and back!!
Kimberly SAgain professional an politeness
JOHN PNot much
john pFast returns an very helpful
john pWe couldn't drop off Sunday as they were closed. Called the number Sunday and no answer so had to keep the truck until Monday. Having open for drop off Sunday would be great
MELINDA KThe pick up and drop off location is great and have real professionals that know what they are doing. I try to use this location as much as possible.
Eric WCheck in procedure was a bit prolonged because the Uhaul website required QR code instead of just clicking a link and progressing.
William ALet customers know available dates for trucks at time of reservation. Can I choose more than one day & return early for credit? Check in & return was fast & easy. Very helpful & knowledgeable assistance!
Rita SThe man who checked me in was very polite an professional .
john pStaff was great. Truck was clean. My only complaint would be I reserved a 26 foot truck but both were already gone so ended up with a 20 footer. Not a huge deal but was a little bummed about that. Otherwise, no complaints.
Adam ATrailer was in horrible shape, ratchet straps rusted and unfunctionable. Had to figure out my own way to secure after driving 200 miles
JEFFREY BThe moving parts on the dolly trailer I rented all needed to be lubricated. The straps should have been checked as they were wound up incorrectly and we had a hard time unspooling the straps. I feel those should have been inspected and corrected before renting to me.
Joe LI had to buy my own spray lube after asking them to grease the hitch because it was loose and hard to turn and they wouldn't do it. After buying spray lube I was able to tighten up the hitch very easily and when asked about reimbursed they said for what. So no I never them to anyone the trailer almost fell off they didn't job right.
Jessy SThis 6x12 trailer was severely rusted and the employee had much trouble getting it hooked onto my ball. It was a short trip to the south side of the KC Metro and back, and the U-Haul unhooked itself on I-435 on the way back to Kearney...after dark. The safety chains failed and it flung itself into the guardrail. Thank God it didn't cause a pile up. This unit clearly should have been retired, which I'm certain it now is. My issue isn't with Porters, they have served me and my community well. Other than they should speak up and proactively advocate to remove equipment that appears severely worn as this unit was. It was a terrifying experience.
Jon HAll good.
Philip Kthe young man that helped me went out of his way to help me buy a hitch and a wiring harness that I needed to make the drive home. BEST CUSTOMER SERVICE I HAVE EVER HAD, HANDS DOWN!!!!!
Mike GStart by putting the right amount of gas in the system so people don’t get charged double! If you say you see the right amount of gas and you’ll fix it, Do So!! After spending over 2,000 bucks at least you could do is put it in the system correctly.
KRISTINA SNo issues! Perfect trip!
Michael LN/A
enyioha eStaff was very friendly and helpful. We didnt wait when we arrived. They checked us out quickly.
James SGood Job
Bruce MNo waiting and excellent customer service. Highly recommend.
Jon EThe folks at Porter's are so friendly and helpful
Scot MWent to Chillicothe first for my original reservation and they we unable to get me checked in because of computer/internet problems. Customer service denied me my $50 guarantee. Had to drive an hour to the Kearney location to get a trailer.
Ryan HYoung man removed trailer for me and guided me in as I back it up into the space.
Todd HThetvsgouod gave not took more money then was owed to them like charging more for a storage that qas free the first month and was emptied with 3 days left on the grace period my stuff was not I repeat was not in there for 2 months not even a month in a half it was emptied in the right time manner.
Shirley ETail light lens was taped in place by a previous customer. The mounting rivets had broken loose from the fiberglass fender well, which was also fractured. I had to remove the old tape, put the lens back in place, and tape it in place more effectively. However inclement weather degraded my temporary fix which also fell apart by trip's end. The woven restraining straps were frayed. One side was so bad it was nearly impossible to feed the end through the ratchet. I had to cut off the worst of the frayed end and seal all the frayed portions with a lighter to make the strap easier to manipulate. The safety cables were showing significant rust from the plastic sheath having become brittle and breaking away.
Jess WReturned trailer after hours. Back was still hurting
Todd HNot so much the location but the crappy app that failed to work properly when returning after hours. The app sucks period.
Kenton CGood customer service. Easy transaction.
Howard MNothing everything was great. People were great equipment smelt good inside that was a shocker, but all worked out great.
kurt oHayden, was a great customer service employee. He was helpful and knowledgeable. Thanks to Hayden....
RODOLFO CEvery time I need to make a move for U-Haul I'm going there to pick it up at Porter's.
Gary DThe staff at the Porters Building Center we're super friendly and kick ass
dusty mFast friendly service. Couldn’t print the receipt, even he said that had never happened to him before. But it was emailed to us, so it’s all good.
Anna HEasy drop off-just left the key.
Karla BFast friendly and smooth.
Dustin K