Customer Reviews for Portland Citgo Inc
(U-Haul Neighborhood Dealer)

273 reviews

1633 Portland Cobalt Rd   Portland, CT 06480
(Rt 66)

(860) 342-4011

Location Hours

  • Mon-Sun: 7 am - 10 pm
Special Operating Hours
  • 5/30/2022: 5:00 am - 8:00 pm

Services at this Location:

Contact Us

(860) 342-4011

1633 Portland Cobalt Rd
Portland, CT 06480
(Rt 66)

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 10 pm
Special Operating Hours
  • 5/30/2022: 5:00 am - 8:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joan G. 
Rating:
4.0

Customer did not leave a comment.

gregory H. 
Rating:
5.0

Customer did not leave a comment.

sally R. 
Rating:
4.0

The company tablet was not working properly which forced the clerk to use a cell phone to complete the check in process. Added a little extra time at check in.

Randi D. 
Rating:
5.0

Service was very prompt and attendant knew policies which helped me make decisions on insurance, blankets, supplies, etc. only thing it would have been nice to clear windshield of snow and ice we had earlier in the week. All else was great thank you!

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
2.0

Hours said were open till 10pm. Dropped off at 6pm and only employee was convenient store worker who first told me to watch the store and he would check truck in but then changed his mind and said just put the key in drop box and i would be all set. Next morning I get a email that I was being charged and additional $15 for not filling tank to 1/2 like it was when I picked it up. Speaking to female employee (Brittney?) she said she looked at it and it was just under the 1/2 tank. I told her that is where it was when I picked it up. I then asked so its my eyes versus her eyes. I was then told they could not credit me and I had to call the national phone number. I was put on hold 6 times in a 5 minute call. Eventually during the last hold I hung up and call the 1-800 number and spoke to a CS rep who then apparently contacted the drop off location and then came back on the line and gave me my credit. Uhaul was great. Drop off location was not.

James L. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

I wasn't spoken to regarding drop off but over heard her on phone saying I was trying to drop it there and shouldn't be. I handed her the keys and left. After the 1 1/2 to pick up I was not dealing with a mess again at drop off

WANDA T. 
Rating:
5.0

Kudos to the staff. They were friendly and very helpful with navigating through the check in process.

THOMAS S. 
Rating:
1.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Clifford T. 
Rating:
5.0

Everyone very kind and helpful. Thank you.

DAVID K. 
Rating:
2.0

Customer did not leave a comment.

Karl R. 
Rating:
5.0

Friendly staff. Have rented here before, and always an easy, pleasant transaction. Thanks.

William L. 
Rating:
1.0

Cab was filthy dirty when I received the truck. To the point I purchased disinfecting wipes to clean the truck on my trip. When I returned the truck, I worked closely with an associate to make certain all of my obligations were complete. Was never told that to avoid a $25 fee, the truck bed had to be clean. I did move some trees and there may have been a few leaves left in the cab. Had I know about the fee, I would have certainly removed the leaves. Associate never told me In any case, it might have taken two minutes to remove the leaves. Totally unfair that I was charged $25 to clean the cab.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
2.0

The truck had animal hair all over the cab and was dirty. Took a long time to check in since it was a gas station and U-Haul only one person working and would need to leave to check out customers

Nicole G. 
Rating:
3.0

The cab of the truck was dirty.

Michael I. 
Rating:
3.0

Need a little bit more communication when rentals are done . Other wise not bad very pleases

john C. 
Rating:
5.0

ALL WAS DONE VERY WELL

Charles C. 
Rating:
4.0

Everything went very smoothly. The rental reservations and paperwork was handled very professional and staff personable and helpful. I don't have any suggestions for improvement.

holly W. 
Rating:
5.0

Breanna was so helpful and the young man working on the return was the very professional. We are lucky to have this business in our community!

martha W. 
Rating:
5.0

Customer did not leave a comment.

LAURIE G. 
Rating:
4.0

The location was fine. The staff was excellent. However, i was quoted, on paper a much lower price than I ended up with. I will not use Uhaul again because of that.

Katherine K. 
Rating:
5.0

Experience was flawless can't say anything else will definitely use them again

paul P. 
Rating:
4.0

Customer did not leave a comment.

Meggie B. 
Rating:
5.0

Customer did not leave a comment.

FORREST R. 
Rating:
3.0

Customer did not leave a comment.

Kyla B. 
Rating:
3.0

The tail light was out, water got in the uhaul and got my stuff wet, the windshield was cracked. They never went over contract. I paid for 2 days and got charged 3. The man who called me was very rude and disrespectful hung up on me twice.

alice P. 
Rating:
2.0

Good experience except that our reservation was lost when we came to return the equipment and it took extremely long to check in. The staff would not allow us to use the drop off box and app to check in.

Brian G. 
Rating:
3.0

To have been able to pick up the truck in middletown. NOT Portland!!! Is a horrible location to pick up a truck that's going to middletown.

Michele D. 
Rating:
5.0

Customer did not leave a comment.

Mckeighry T. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

Train the U-Haul Moving and Storage of Middletown to provide same level of service.

luz M. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
1.0

I selected a different location and was assigned this location. The manager was not wearing a mask and coughing recklessly indoors and would not wear proper PPE. This was not contactless at all. I asked him to wear his mask and acknowledge his actions and he instead took a phone call and talked about his workers negatively in front of his other staff and his customers. I asked to wait outside and was told I couldn't. I had to wait 20 minutes to get the keys to the truck despite checking in on my phone. The truck equipment was very difficult to operate. The power steering seemed non existent and it was extremely frightening, but I did not want to engage with the manager again. I personally feel like I deserve a discount because of this lack of regard of my safety (infectious disease and poor mechanics).

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Outstanding customer service.

James C. 
Rating:
3.0

The staff was very helpful, but was very disappointed that a u-haul was not available at the time/place I was told to go to originally.

Kaitlyn S. 
Rating:
5.0

Customer did not leave a comment.

Grant C. 
Rating:
5.0

Beware, this "location" is a parking lot with a key drop box. You can not check your rental in at this location without a functional gps, camera, and mobile data connection. The gps on my smartphone is broken. This prevented me from checking in my rental online. I was on hold for 45 minutes trying to reach u-haul and then I ran out of cellular minutes for the month. I had to borrow a stranger's phone and mobile data to check in my rental. This was not easy to do during a pandemic. This was incredibly frustrating. When I booked the rental, there was no indication that this location had no staff. I thought it was a store. There should be an alternative way to check in at this location or at least some indication that a gps, camera, and mobile data connection are required if you are going to check your rental in at this location. Because I wasted over an hour and a half trying to check in my rental, I missed a very important appointment.

thomas B. 
Rating:
4.0

Customer did not leave a comment.

suyuna R. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
2.0

Mobile pick up still involved me going into the location to pick up the key. With previous mobile pick ups at other locations, the key was locked in the truck and I was given a passcode. Also the gentleman asked me to step aside and wait so he could wait on his convenience store customers. In a COVID-19 situation, I was in the location way too long.

David F. 
Rating:
5.0

Outstanding customer service.

James C. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
3.0

New employees need better training or a cheat sheet to complete the transaction.

Bill C. 
Rating:
4.0

The personnel were very courteous and friendly . Thank You for everything . And YES I would definitely would use U-Haul again .

Eligio O. 
Rating:
5.0

Customer did not leave a comment.

Athena C. 
Rating:
5.0

Excellent in every aspect of pick up and return.

Jay B. 
Rating:
5.0

Customer did not leave a comment.

Danielle W. 
Rating:
3.0

When you rent it it says 59.95 but when you doo off at another location it's $200. Not right or upfront in the cost. Very disappointed

Kaz B. 
Rating:
1.0

Customer did not leave a comment.

Arber G. 
Rating:
5.0

Customer did not leave a comment.

Marcia G. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Randall Y. 
Rating:
1.0

A first time employee was yet to be trained by her manager who was there and was incompetent or incapable of doing his job as a trainer and her job as an employee in Portland Connecticut, I was told nothing about the tank needing be filled to three quarter of a tank as well a both employees neglected to tell me I had to take a picture of the odometer. I was told only, after I dropped the keys off and backed the truck into its spot, by a different employee, who did not know the meaning of customer service as she was extremely rude, that I had to fill the truck with gas and take a picture of the odometer after I had already backed up the truck into It's spot and unloaded my personal belongings. I hope to hear from upper management as I am appalled at this transaction and got charged over 100 dollars for a minuscule amount of gas. I will be following up as well with management at uhaul at the Portland ct location. Kyle Adams

kyle A. 
Rating:
3.0

Truck interior was very dirty, didn't even want to put my water bottle in the cupholder. Stored a bag on the floor then found a big sticky yellow mystery clump on it. Had to add a lot more gas than indicated on the paperwork, more than I'd expect for the miles I used, and the employee was overly defensive and worked up over my comment indicating as much, as if I was yelling or being argumentative, but I was just asking if I understood the paperwork right/commenting.... I rent trucks regularly for work and this is my least favorite location.

Kellie R. 
Rating:
4.0

The UHail App worked well to return the truck, although the process was understandably lengthy and involved taking a lot of photos..

Oliver B. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
3.0

The vehicle was high mileage with the brakes feeling weak. And the driver side mirror wasn't useful at all, swiveling all over the place. Vehicles like this need a full in detail preventive maintenance check or take. Out of service with the amount of miles on this particular truck.

Leroy S. 
Rating:
4.0

Give clear return instructions when renting out the truck. Staff were very friendly but it was frustrating to move the truck from the parking space to the front of the building and again to a pump and again back to the parking space.

Kellie R. 
Rating:
3.0

Too far from my house. The fuel tank was marked as full but was not. The transmission is funny at the low end probably first to second gear.

Isaac D. 
Rating:
5.0

Great experience

John T. 
Rating:
5.0

The staff could not have been nicer or more helpful. Highly recommend!!!

Erinn S. 
Rating:
5.0

Customer did not leave a comment.

Caulder P. 
Rating:
4.0

Lower the damn price, seriously. $330 for a trip for the state of CT. Shit, I could've just hired movers instead of renting out a damn Uhaul truck and sat on my ass while brute dumbasses moved my shit into the new house I had. Or better yet, why not offer some veteran or military discounts for disabled veterans? That's why I kept the truck for an extra day because I'm disabled. But lets overcharge the gimp. Thanks guys.

Justin D. 
Rating:
5.0

Truck was very clean and very well maintained Employees very helpful

Frank K. 
Rating:
5.0

Customer did not leave a comment.

Christine K. 
Rating:
4.0

Customer did not leave a comment.

Malcolm B. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
3.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Knowledgeable, prepared, and quick service. The best U-Haul experience I've ever had!

Geoffrey S. 
Rating:
5.0

Customer did not leave a comment.

jinny B. 
Rating:
5.0

Easy pickup and drop off. I was refilling the fuel and the attendant came out to the truck to assist in the return,, excellent service!!!!

Bill C. 
Rating:
5.0

Customer did not leave a comment.

Amelia C. 
Rating:
2.0

See above

Christian D. 
Rating:
2.0

The person renting us the vehicle was rude. I called the day before and got rudeness and when we got to pick up they were rude. We had to locate the vehicle ourselves and then had to warm it up ourselves and clear windows. I ve neve gotten a uhaul where I had to do the work on it. And caused me to me an hour behind schedule.

Debra L. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Ervin S. 
Rating:
3.0

I had all kinds of problems with my reservation when returning the rental. I will never and I mean Never deal with this location ever again. This location is not to be trusted.

Barbara E. 
Rating:
4.0

Customer did not leave a comment.

mark W. 
Rating:
5.0

Customer did not leave a comment.

Esther P. 
Rating:
5.0

Everything was great

daniel M. 
Rating:
3.0

Made car trailer res. a week ago to get disabled car to dealer. Called night before, yes, trailer there. Call again AM, trailer gone, because I wasn't there at 7 am. I paid for 7 to 7, figured I could pick it up any time. Regional off. #800, helped, but said its like a Dr. appoint., don't show, app. cancelled. I said if I paid Dr. for whole day, I expect him to stand around til I get there. laughs.

fred R. 
Rating:
3.0

Customer did not leave a comment.

Tonia C. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
3.0

The U-Haul attendant at the Portland location was very nice and friendly. I was disappointed that I had to pickup the truck at this location. When I reserved the truck, I selected the West Hartford location only to receive a call the day before pickup of the new location which is not convenient to where I live.

Brendan H. 
Rating:
5.0

Customer did not leave a comment.

Luis L. 
Rating:
5.0

Customer did not leave a comment.

Larry N. 
Rating:
2.0

Customer did not leave a comment.

Sean K. 
No reviews have been submitted for this location.

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