Customer Reviews for Post N Go
(U-Haul Neighborhood Dealer)

124 reviews

72 E McNab Rd   Pompano Beach, FL 33060
(7 11 plaza)

(954) 642-1525

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(954) 642-1525

72 E McNab Rd
Pompano Beach, FL 33060
(7 11 plaza)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 2 pm
  • Sun: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

TROY B. 
Rating:
3.0

The truck had its engine light on, it felt like it would break down at any moment.

JANE F. 
Rating:
1.0

Poor customer service.

RICKY W. 
Rating:
2.0

This was the worst experience I've ever had renting a vehicle. It did not run right all the check engine lights were on in the brakes hardly worked. The check-in process was a joke and took forever. I will not do this self-check in ever again.

Jeffrey W. 
Rating:
5.0

VERY FAST IN AND OUT NO BS I LOVE QUALITY SERVICE

KIMBERLY A. 
Rating:
1.0

The guy at the neighborhood dealer was unprofessional and rude. He is supposed to answer basic doubts to first time customers such as me without getting irritated. Infact he lost his cool too many times on me asking questions. He didn't even bother to explain correctly and descriptively the return process.

SIDDHARTH G. 
Rating:
5.0

Post a bigger sign.

CARMEN V. 
Rating:
5.0

All went well. Very courteous staff.

Fernando B. 
Rating:
1.0

I dont like the customer service.

Katherine A. 
Rating:
3.0

Customer did not leave a comment.

Julio V. 
Rating:
3.0

Only thing: Better signage- gps said where Uhaul was but my Uber driver and I both had a hard time seeing where the Pac n ship place was in the plaza. And the uhaul sticker in the window was there but it being smaller than a postcard isn't too helpful. The store associate was nice and helpful, thanks.

STEFANI H. 
Rating:
4.0

The van did not have AC in working order: it blew hot air only. Otherwise the vehicle was on very good condition.

Philippe K. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
4.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Helen S. 
Rating:
5.0

Fix tire pressure in vehicles.

Valentin L. 
Rating:
3.0

In general all went well. But there are some areas to improve. INSTRUCTIONS about the key location is confusing and not detailed. I am local and know this area pretty good. But I used this location to pick up a truck for the first time. The instructions about the lock box to pick up the keys was just one sentence (something like "in the backyard of the building find the lock box"). Excuse me, the building is very big, where should I look for that lock box? So, long story short, detailed description about the lock box location needed. The car was clean, tank was full of fuel, no questions to the car.

Oleksandr P. 
Rating:
5.0

Customer did not leave a comment.

SANDRA K. 
Rating:
2.0

I was charge twice and did not get a email receipt of my bill.

KATHY C. 
Rating:
5.0

Customer did not leave a comment.

Louise S. 
Rating:
5.0

Location and truck were great. Process was a pain - U-Haul should get all the documents/references/phone numbers/etc etc BEFORE you go to pick up the truck, and end up standing in a parking lot for an hour filling out online forms on your phone and waiting for them to call references, after they've already got your info, credit card, etc. Extremely annoying and wasted an hour of my rental time.

Jeffrey C. 
Rating:
5.0

Location close to my home and this location is the only one that had a cargo van for me within 24 hours. The man that helped me was very NICE! I will always call this location for further moves

deborah C. 
Rating:
4.0

N/A

Pablo A. 
Rating:
5.0

Easy location for parking to leave car. Was nice to be able to pick up key in Dropbox and use the app. No lines!! Excellent experience. Painless

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Julia T. 
Rating:
5.0

The entire process was smooth, quick and very easy. I honestly did not have 1 issue.

Theresa G. 
Rating:
5.0

Great customer service

ERNST J. 
Rating:
3.0

The man at Post and Go was not helpful at all. He was rude and wanted to walk away from me while I asked questions on how to finish my transaction.

Velvet F. 
Rating:
1.0

It took me one hour to find the lock box location your online information was horrible. I tried calling and held on the telephone for one hour no one picked up. The drop off was similarly bad. Going through the steps your site kept freezing and throwing me off and I had to re-enter all the information it took me 45 minutes to drop the truck off the entire experience was the worst I have ever had. If this is the direction U-Haul is going I'm done with renting from them.

Robert K. 
Rating:
5.0

Truck was very clean, service was excellent! Fast check in and check out.

Jane H. 
Rating:
2.0

App was difficult to use and the key box was located in an alley behind the building, so did not feel safe!!!

Michael M. 
Rating:
2.0

This is a sub par post office type store that is fine if you like minimal service. Attempted to charge more than the reserved rate and didn't change it until calling U haul. I was sent there by U haul as my original location didn't have the trailer i requested.

Mike E. 
Rating:
5.0

Customer did not leave a comment.

Oliver Z. 
Rating:
5.0

I have internet connection problems at the beginning and it seems that the picture I took prior to driving the car did not go thru. But other than that it was a great experience

Veronica B. 
Rating:
5.0

Customer did not leave a comment.

jody R. 
Rating:
4.0

The service was very good the location was very convenient. The cabin was clean but inside the truck had something splashed on the wall. I didn't have a problem with it and I did take photos of it so I wouldn't be responsible for it.

donna B. 
Rating:
5.0

Customer did not leave a comment.

jody R. 
Rating:
1.0

Store closed. No key. Had to wait 30 min

Brad B. 
Rating:
5.0

Have already recommended to friends that have since rented from this location.

Claudia P. 
Rating:
5.0

Customer did not leave a comment.

Terry K. 
Rating:
5.0

Customer did not leave a comment.

HENRI D. 
Rating:
5.0

Thank you for everything

ron J. 
Rating:
5.0

Customer did not leave a comment.

todd H. 
Rating:
5.0

Customer did not leave a comment.

ERNST J. 
Rating:
4.0

Very friendly customer service that made renting quick and easy.

MARK M. 
Rating:
5.0

this trailer towed perfectly. Rented some that were all over the road

steve L. 
Rating:
3.0

The van I had was clean until I got to my rental storage space and when I opened the door to empty my belongings there were small water bugs or cockroaches that scattered. I attempt to snap a picture but the ran under the black plastic undead the cargo mat in the back of the van.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Ismael C. 
Rating:
5.0

Customer did not leave a comment.

Natalia D. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Kristin R. 
Rating:
5.0

Kind of hidden away but the service was excellent.

van W. 
Rating:
1.0

I returned the truck after hours because I rented it at 4pm the previous day . The tank was not full , I filled it to the line it was left at . I was charged $115.00. I would like some sort of refund. Thank you.

Erica M. 
Rating:
3.0

The pick up process was a little disjointed. I went into the Post n Go to ask where I pick up the truck. The attendant said the keys were behind the building. Went around back and the lockbox was opened already with no key in it. I had o go back to attendant who inadvertently had the key. I then went out to truck and found no furniture pads in it. I had ordered 6. I went back to attendant who told me to go back out and take the pads out of another truck. He said he'd refund me as long as I checked in with him upon return. The location was closed when I got back so I did an online return. The site crashed twice and it took me 25 minutes to complete the online return. I wouldn't recommend this to anyone.

Carl D. 
Rating:
5.0

Put a bench outside for elderly customers to wait on opening. Thanks!

SUE R. 
Rating:
3.0

They can make the reservation but they can't hold the reservation. I started the reservation process over 2 months before I actually picked up the truck. I requested a 17ft truck but I was told I could not reserve a 17ft truck for more than 1 day?? They told me to rent the 15ft truck and go to the office closer to the pick up date and tell them you needed a 17ft truck . I went 2 weeks before and again 4 days before. When I went to pick up the truck it was a 15ft truck. Then I was told that I had reserved it for 1 day, when I needed it for 3 days. That portion was remedied at the counter. The vehicle itself was a bit worn. The interior was dirty and a bit more worn than previous trucks I had received. Luckily I did not have to travel far in the vehicle. Another thing. I realize these truck don;t get great mileage, but I drove 10 miles and the truck used (if it was actually full when I picked it up) 2.58 gallons of gas. That's about 3.88 miles per gallon. May need a tune up or have customers actually fill the tank when returning.

PHILLIP S. 
Rating:
4.0

Customer did not leave a comment.

EFRAIN J. 
Rating:
5.0

Customer did not leave a comment.

nancy R. 
Rating:
5.0

Customer did not leave a comment.

Ajit H. 
Rating:
5.0

Customer did not leave a comment.

Lourdes C. 
Rating:
5.0

Ernest, is a great guy, I needed the truck longer than expected and he was very accommodating. I wish I was renting a Ferrari, instead of a uhaul though.

TODD M. 
Rating:
5.0

Ernest, is a good guy. I will be renting again in two weeks.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

keith K. 
Rating:
5.0

Was so easy and convenient.. Everything was perfect!

Georgia S. 
Rating:
5.0

Quick, great services thanks

Chau H. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Absolutely nothing to change. This location and staff are Beyond Excellent! Ernest is incredibly helpful.

Elizabeth G. 
Rating:
1.0

your employee called me on 6/29 in the morning and was very rude saying I was suppose to return the truck I said no today at 6pm and he was very rude. Next the battery died so many times I had to get it jumped 5 times.

BRAD B. 
Rating:
4.0

Customer did not leave a comment.

MARK M. 
Rating:
2.0

Over charged me by $10.00 for an Appliance dolly that was not on the truck. The truck was dirty on the inside and I had to sweep it out before I loaded it. Online renting is a great idea but having a live person review the truck and its contents is a much better idea when dealing with Uhaul.

James S. 
Rating:
5.0

Customer did not leave a comment.

MARY G. 
Rating:
5.0

serve breakfast

darrell F. 
Rating:
5.0

We always rent from Post N Go and we love the service and the friendly staff. The trucks are always in great condition. Thank you!

Kristin R. 
Rating:
5.0

Great location and easy pick up!

Joesph M. 
Rating:
5.0

Customer did not leave a comment.

Kristin R. 
Rating:
4.0

Customer did not leave a comment.

GIPSY F. 
Rating:
3.0

The inside of the truck was dirty with red smears all over the walls. Some brushed on to my belongings. There was broken glass on the bottom of the back of the truck. Gas tank was not completely full, yet I filled it all the way up. I probably only used half the gas I actually paid for.

Jordyn F. 
Rating:
4.0

I had made arrangements to pick up my truck by 8am on Friday. I had even made a trip over to the store where I was to pick up the truck the day before to confirm. The gentlemen (one from the store and a U-Haul service person) explained how to use the app to complete the pick up and they assured a truck would be there. When I arrived Friday I got on the app and went to the lock box to retrieve the key...No Key. Since I was on a schedule, I was a bit upset. I called a number I found and a gentleman from U-Haul answered and said he would contact the gentleman from the store to come assist me. I got a call back from U-Haul and they said someone would be there in 5 min. 10 min went buy so I called U-Haul back and they gave me the number for the gentleman from the store...I called no answer. He did arrive shortly after. I guess the previous renter returned the key directly to the store and it was not placed in the lock box. I was able to stay my schedule with a little hustle, but I did freak out a bit earlier.

Phillip S. 
Rating:
5.0

The mobile app experience was terrible

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

thomas W. 
Rating:
3.0

Slow paperwork.

mross S. 
Rating:
4.0

Customer did not leave a comment.

kelvin L. 
Rating:
5.0

Customer did not leave a comment.

thomas W. 
Rating:
5.0

Customer did not leave a comment.

thomas W. 
Rating:
4.0

Nice people, but with only one staff member and three people in line to rent , even with express checkout it took a while

James E. 
Rating:
5.0

I still have not received the final bill. Customers receive final bill when returning rental on time.

ALVARO P. 
Rating:
5.0

No need to Great Service

linda C. 
Rating:
3.0

Customer did not leave a comment.

Tamar J. 
Rating:
4.0

Customer did not leave a comment.

john W. 
Rating:
2.0

The do-it-yourself process was a cumbersome. The key box was on the back side of the building, not near the vehicle. The website is lite blue background with white print - very difficult to see while outside in the sun. The person in the office was indifferent to offering any direction.

Andrew D. 
Rating:
4.0

The truck was very good and using it very easy.Thank you to U-Haul Yakup Erkan

YAKUP E. 
Rating:
3.0

Let it be known who has storage and who doesn't

Tiann T. 
Rating:
5.0

Customer did not leave a comment.

MARILYN A. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

I thought everything was perfect and I would highly recommend his services ....anytime I need a truck or van , this is were I'm going ...

RAFAEL C. 
Rating:
5.0

Customer did not leave a comment.

Claudia P. 
Rating:
5.0

Awesome place! We love renting from here!! Can't say enough good things!!

Kristin R. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

NELSON V. 
Rating:
3.0

the employee seemed bothered that he had to write a reservation for the truck and the day of picking it up, again seemed bothered that he had issue it out. NOT service friendly employee, does NOT encourage returning business....I will rent elsewhere next time.

Sara G. 
No reviews have been submitted for this location.

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