Customer Reviews for Postal Annex #15
(U-Haul Neighborhood Dealer)

146 reviews

1637 E Valley Pkwy   Escondido, CA 92027
(E Valley Pkwy and Rose)

(760) 747-7296

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(760) 747-7296

1637 E Valley Pkwy
Escondido, CA 92027
(E Valley Pkwy and Rose)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Dominck B. 
Rating:
5.0

Customer did not leave a comment.

ANITA H. 
Rating:
5.0

Nothing they were very professional and friendly. I had a few questions that got answered. The question was why can't a UN-License driver make a reservation? You know to rent the vehicle you need a license ? I'm just trying too reserve it and I didn't think that was fair.

JAMES A. 
Rating:
1.0

Worst service I ever had with uhaul

CHERYL B. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

The truck was well maintained but it was not clean I had to clean the cargo it hat a lot of dirt

ELEAZAR G. 
Rating:
4.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Upon returning truck, the door got jammed up on top, still here trying to close it. I will not leave the truck back door open and will wait for the location assistant to help me close the back rollaway door.

Arvid A. 
Rating:
5.0

Customer did not leave a comment.

ELAINE V. 
Rating:
5.0

Customer did not leave a comment.

QIYAN S. 
Rating:
1.0

Charged me for gas when I had filled it to the requested level and for a ding that was or from me. Felt like they were trying to rip me off

JONAH M. 
Rating:
3.0

I attempted to use your Express pickup with the app on my phone. I encountered numerous problems. I was not able to get a hold of anyone at the U-Haul phone number. My Express took approximately an hour to pick up my truck. Ridiculous. I will never use your Express pickup again. I must have uploaded pictures of my driver's license and me three or four different times throughout the process. I put in a secondary contact and then lo and behold you wanted a third person. To much BS

Linda P. 
Rating:
5.0

Customer did not leave a comment.

Ian S. 
Rating:
5.0

My service from John was excellent. He was very busy with customers as closing time approached, but gave us great personal service through the rental process.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

Shelley K. 
Rating:
5.0

Customer did not leave a comment.

Edgar I. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Great staff and very friendly. Will rent again from here.

James C. 
Rating:
5.0

Customer did not leave a comment.

BRANDONMARK T. 
Rating:
4.0

Customer did not leave a comment.

AN L. 
Rating:
1.0

Buried inside a private post office (?) with a tiny Uhaul sign in window. Make it more obvious that this place IS a Uhaul distributor.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

blake B. 
Rating:
3.0

No SIGNS very hard to find in the strip mall. The service persons both were VERY!! Nice but facility was a mess. And so SMALL

CHERRYBEA M. 
Rating:
4.0

Customer did not leave a comment.

Victoria S. 
Rating:
1.0

First of they charged me extra for I don't know what, no call no signing anything just charged me(which I will dispute!) THIEF'S THIEFS!

nereida P. 
Rating:
2.0

they claimed full tank of gas ,but was not its 3/4 of tank i submit picture of actual mileage and gas to the line they send at the end they charge me $17.82 for 3 gallons i believe this is ripoff and i am calling my credit card

CHOUKAT A. 
Rating:
3.0

U-haul in general messed up my reservation & gave me notice of the change 1 hour before pickup. I had to update my reservation WHILE driving to that city to pick up the uhaul truck. Why would someone OR the system, change my reservation to a bigger truck & a completely different city? Moving day is already stressful & this was an added frustration. Also, received the truck with nearly no gas & had to get gas right away. I would like a partial refund for the annoying experience.

ADASIA C. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
3.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

The employees at Postal Annex were professional and helpful. Highly recommended!

MARK V. 
Rating:
5.0

Customer did not leave a comment.

Randee M. 
Rating:
3.0

Customer did not leave a comment.

Tomas L. 
Rating:
2.0

Customer did not leave a comment.

RUBEN Z. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY G. 
Rating:
3.0

We filled the gas tank immediately before returning the vehicle yet we were charged ~70$ for fuel!!! Thats total crap. Never renting from uhaul again.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
2.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

LINDA R. 
Rating:
5.0

Customer did not leave a comment.

KATRINA I. 
Rating:
1.0

The location should not be a uhaul drop off location. Poorly staffed, unable to leave the location to look at the truck or confirm fuel or mileage at drop off. Unfriendly and annoyed that we were dropping off. Unit was not checked in until 2 months after we dropped off. Had to hold for 40 min to find out why charged addiitonal $30

Cathleen V. 
Rating:
5.0

Customer did not leave a comment.

Erica R. 
Rating:
5.0

Check batteries to ensure they are fully charged?!

Jose G. 
Rating:
5.0

I had ll reserved a 26 foot truck via telephone. At 8pm the night before pick-up I received a telephone call saying no trucks at were available until Monday at any San Diego locations. Your customer service representative told me to try one of your competitors. After some anxiety, as you can see, I was able to go online and reserve this truck a few miles away for the next morning. I've always had good experience with U-Haul. I hope this was an exception. Thanks.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Rebekah L. 
Rating:
1.0

I was told I could do mobile check in at 8am since the location did not open till 10am. I tried to get my truck but could not use the app or website to check in. It took my payment and drivers licenses, but did not let me get the unlock code for the truck. I had to wait around till the store opened to get my truck. Delayed me by 2 hours and I was on a tight deadline to move out of my place. Also I wanted to start early since it was 100 degrees that day and wanted to be done before the heat of the day. This was not a great customer experience.

ANTHONY S. 
Rating:
5.0

My one complaint is that none of my “extras” that I ordered were in the truck. I requested a furniture dolly, utility dolly and furniture pads. I did speak to customer service after a brief hold and they assured me they would make a note and refund the amount of those rentals. Unfortunately, it delayed my trip by nearly an hour because I had to go to Home Depot to purchase a furniture dolly. The good comment about the trip was the vehicle drove very well and maintained decent gas mileage. It also had plenty of storage, was clean and a comfortable cabin space.

Erik H. 
Rating:
5.0

N/A, Drop off after business hours.

Veronica B. 
Rating:
2.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Carolina C. 
Rating:
3.0

Customer did not leave a comment.

Donivan W. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

I reserved a 20 foot U-Haul and this location did not have one, then I asked to give me one to replace it at least a 15 footer and they didn't have that because they had them reserved they did not accommodate my needs and honor what I had booked I didn't even receive a discount

Haydee B. 
Rating:
3.0

Customer did not leave a comment.

Carol B. 
Rating:
3.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

John was very helpful

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Everything was clean, but I got a flat tire on the car healer within 45 miles of leaving on a1600 mile trip. Also a couple of the tires on the rear axle if the truck were really bald. I understand why, but not having cruise control on such a long journey is very annoying.

Joel P. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

vickie K. 
Rating:
3.0

Weird drop off site. No others cars in site, really did look like just a postal annex. Drop off was super easy and fast though.

Michele S. 
Rating:
5.0

Easy location thanks

Judy M. 
Rating:
3.0

Maintenance was lacking! 2 tires HAD to be replaced before we could even leave the parking facility. Pick up was for 8 am and it was after noon before the truck was ready. The other same size truck on lot was offered to us and it had an oil leak that should have kept it off the road. Hopefully other folks will be safe on road. Third rental was not a charm like our previous two this year.

Sheryl N. 
Rating:
5.0

Customer did not leave a comment.

Bret F. 
Rating:
4.0

Nothing. The site was clean, the staff were polite and helpful. I didn't even know U-Haul had a location so close to my home until I Googled it. I well use this location again.

Antonio M. 
Rating:
5.0

$19.95 turned into $110. . . .

Ron L. 
Rating:
5.0

I picked up at 3:51 pm and because I asked about after hours drop off they put a return time of 9:00 pm. I had to call into get it changed to 3:45 pm drop off the following day. I dropped off at 3:00 pm and they tried to charge me for 2 days

Michael B. 
Rating:
3.0

Was a little difficult to locate. Should let customer know it's Postal Annex location and not a "U-Haul".

Steve M. 
Rating:
3.0

Customer did not leave a comment.

Jason D. 
Rating:
2.0

I arrived 45 minutes early ahead of store opening to use the uhaul app to download some code to get truck. The App hung up and would not allow me to continue with the verification process. I have an android phone, the whole process was a disaster. Will never do that again. So I wasted 45 minutes waiting for the store to open. Thankfully the clerk Ruby was excellent at getting me checked in and on my way. Your app is terrible, would not let me resubmit the driver license photo. I would appreciate some kind of credit for my wasted time. Also the truck was parked under trees and the windows and windshield were extremely dirty. I had to wash before I could see out to drive safely. Dennis

DENNIS R. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
4.0

Customer did not leave a comment.

Catherine H. 
Rating:
5.0

Never dealt with anyone at this location.

Davina V. 
Rating:
5.0

Customer did not leave a comment.

Christian G. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
3.0

Online booking by android slow and cumbersome - seemed like old technology. Truck windshield filthy. People in store ok.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
1.0

Make sure the truck is usable in the first place. Multiple mechanical problems with the truck in the first place and during the trip to the point that it was dangerous to drive. Only one headlight worked. Dashboard back light did not work to the point that I can not tell the speed i am going. Lastly I sent in a customer review on Tuesday 2nd July with order number without responses. How is this business run with such incompetency? Overall very disappointed with Uhaul and the service they have provided.

Patrick T. 
Rating:
4.0

The reservation location kept getting moved farther from where I needed to go with the truck. It cost a lot more money on mileage. My fault I suppose for not demanding a closer location. The local franchisees are always good, but I have had several bad experiences with the national reservation people, including getting billed an extra $600 once without warning for changing a drop off locations to be 10 miles closer. If that sounds unbelievable, I thought so too, but it is true. I just rented from Penske for my actual move from California to Texas and they beat U-haul's price by 25% and the service was fantastic, including changing dates three times without any change in charges.

Tina S. 
Rating:
5.0

The onsite employee was wonderful in helping organize the timing for me to move. Thank you

Paul F. 
Rating:
5.0

My first call I was told there was no need to make a reservation, to just show up at the store when they opened at 0900. When I got there, the first thing I was asked was what my reservation was under... Other than that. We had a wonderful experience from beginning to end. Great location, wonderful friendly staff. Couldn't ask for anything more!

Tanya K. 
Rating:
1.0

Our pick up site was changed to a location that did not open for two hours later than we had reserved and that cost us valuable time and money to accomplish the move. We had no other opportunity at such a late notification. Would definitely not recommend this kind od 'service'!

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Philip O. 
Rating:
5.0

Customer did not leave a comment.

JOHANNA S. 
Rating:
5.0

Had to sweep out back of truck before loading. Floor on passenger side was dirty too.

Stephen F. 
Rating:
5.0

quick in and out

Vicente L. 
Rating:
5.0

Customer did not leave a comment.

Terah L. 
Rating:
5.0

Customer did not leave a comment.

Marioly M. 
Rating:
5.0

Whilst the truck was well maintained , the parking brake was on the verge of needing maintenance , when the foot pedal was depressed it would go all the way to the floor before grabbing. This WILL need attention soon.

Brian E. 
Rating:
5.0

Nothing! Very professional and quick. Great explanations. No surprises.

Kelli S. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN T. 
Rating:
5.0

Nothing to improve just wanted to let you know that the Gentlement that help me out was very professional I would make him a supervisor in my business give him a bonus keep him happy cause people come to this location cause of the profesionalaty that he conducts businesses.

Ernesto D. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN T. 
Rating:
5.0

If I have to bring back the vehicle with fuel, then the least that could be done is keeping the windshield clean. Interior was fine, outside needed a wash, but the windshield was filthy. :/ I cleaned it myself both inside and out, took less than 10 minutes. So I'm not really sure why that can't be done before renting out to clients......

Shannon I. 
Rating:
3.0

Clerk should give more details of drop off location. He said it was 1.5 mile from where I was going and it turned out to be 15 miles from me. There were several more closer but I couldn't get thru to customer service to alter drop off contract. On Hold for over 23 minutes. I hung up. Terrible customer service hotline.

Angela K. 
Rating:
5.0

friendly staff and very helpful

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

Santiago V. 
Rating:
5.0

Customer did not leave a comment.

Ronald V. 
Rating:
5.0

Nothing to add, excellent service

Aaron L. 
Rating:
5.0

The postal annex rep was super helpful when I had questions. Even offered to help me through the mobile process. Great customer service. The moving truck had a dirty sliding back door, but the cabin was clean.

Pavel M. 
No reviews have been submitted for this location.

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