Customer Reviews for Postal Annex Bonita Chula Vista
(U-Haul Neighborhood Dealer)

204 reviews

750 Otay Lakes Rd   Chula Vista, CA 91910
(Corner of Otay Lakes Rd & H St)

(619) 565-1067

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(619) 565-1067

750 Otay Lakes Rd
Chula Vista, CA 91910
(Corner of Otay Lakes Rd & H St)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They always offer a Fantastic Customer service.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

Tanae F. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

The owner of the facility was very courteous and helpful. We've used these services a number of times. Highly recommend them.

Brenda B. 
Rating:
5.0

Always exceptional service when renting from this location. Courteous and professional beyond imagination. I will never rent from another location and would highly recommend.

Eddie R. 
Rating:
5.0

Customer did not leave a comment.

Khalil W. 
Rating:
5.0

Customer did not leave a comment.

May M. 
Rating:
5.0

Customer did not leave a comment.

sonia G. 
Rating:
5.0

Above average location fast and easy great owners !!

William O. 
Rating:
5.0

Staff was wonderful and my reservation was ready and waiting for me. Drop off the next day was simple!

Margaret P. 
Rating:
5.0

Customer did not leave a comment.

Aeron J. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

I did a walk in and they had a truck ready. Great job by all. Nice location.

Paul D. 
Rating:
5.0

None

Dean B. 
Rating:
5.0

Great customer service

Brian S. 
Rating:
5.0

the box is leaking water when raining.

Huiquan W. 
Rating:
5.0

Customer did not leave a comment.

Lynda G. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Friendly and no malarkey.

Lindsay C. 
Rating:
5.0

The owners were very kind and personable.

Joanna V. 
Rating:
4.0

Customer did not leave a comment.

SOTHAVY P. 
Rating:
5.0

Great customer service. Highly recommend!

Glen G. 
Rating:
5.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

This was as painless as it gets for a rental.

Mitchell F. 
Rating:
5.0

Friendly, fast and professional!

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Lorena U. 
Rating:
5.0

I highly recommend this Postal Annex. I rented a U-Haul very last minute but Pankaj was so helpful! I was able to get what I needed to get done quickly. The customer service is great and everyone is friendly and ready to help.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Loveliest shop owners - deeply appreciated their help and kindness.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Judy F. 
Rating:
5.0

Amazing service!!

Ruben A. 
Rating:
5.0

Outstanding customer service!!

GLENN S. 
Rating:
5.0

I had no idea this location was here. The staff was great as well as the entire process

Carlos R. 
Rating:
4.0

Customer did not leave a comment.

pedro D. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Very kind

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Vanessa O. 
Rating:
5.0

Customer did not leave a comment.

Vanessa O. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

absolutely amazing customer service, caring, accommodating experience that was a perfect 10 and i really want to thank Panjay (?) for his outstanding relationship and communication skills that are incomparable these days!!! This was the best experience renting a UHaul than I've ever had in over 40 years!!! thank you

Christy P. 
Rating:
3.0

Location was fine but horrible service and no courtesy from Uhaul itself. One of the worst customer service experiences I have made so far.

Lars E. 
Rating:
5.0

Customer did not leave a comment.

NORMA R. 
Rating:
5.0

Excellent service and very accommodating at this location, highly recommended.

Duane P. 
Rating:
5.0

Nothing good job guys!

Gabriel R. 
Rating:
5.0

Customer did not leave a comment.

Earl P. 
Rating:
5.0

The folks at postal annex were great!

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Gerwen A. 
Rating:
3.0

No Key Return Box available for Sunday drop-off. I still have two charges on my bank account, and a charge on my credit card. Nothing has been reversed and I still do not have a receipt for the UHaul rental. Worrying I'm pay $400+ for a $140 rental. Please remedy that ASAP

mary C. 
Rating:
5.0

Customer did not leave a comment.

Jerrald T. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

I can't state any improvements. The facility was close to my house and to where I was moving items, the van was clean and the price was very low. Overall, an excellent experience and I'd definitely use this place again if needed.

Chris C. 
Rating:
5.0

Great personal at this location. Customer service is exemplary . Always courteous and attentive. Should be real model for all U-Haul services

William V. 
Rating:
5.0

You are best of the best ??

Tishko Z. 
Rating:
5.0

Nothing!!! Everything was excellent. Personal on this location had excellent customer service. Love them

HECTOR O. 
Rating:
5.0

Keep up the good work.

David M. 
Rating:
5.0

Family own business. I really loved the staff very nice. And polite.. I will definitely come here again

Sharita S. 
Rating:
5.0

The Gentleman working was very friendly and helpful. He explained the process very clearly and made my rental very smooth.

Herbert F. 
Rating:
5.0

Great customer service. We truly appreciate the assistance and knowledge of the staff. Thank you!

THEA LINDA C. 
Rating:
5.0

N/A

Jenna H. 
Rating:
5.0

Representative was extremely professional and made me feel very welcomed.

LATISMA B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Rosario S. 
Rating:
5.0

Great customer service at Postal Annex. They go above and beyond for an unbelievable experience!

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Clarisa R. 
Rating:
5.0

Great service thank u ??

Alberto M. 
Rating:
5.0

The people working at the shop were very kind and helpful

Michael B. 
Rating:
5.0

Excellent

Romer D. 
Rating:
2.0

It took a good amount of time to be attended due to The lack of employees and also some elderly person that appeared to work there was very rude when we where inspecting the truck yelling at us to hurry up because they had another customer, then the guy inside skipped my paperwork to work with another customer making me wait past my reservation time

William L. 
Rating:
5.0

They were amazing humans.

Ann M. 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
5.0

I've rented at this location many times. Always exceeds expectations!

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Carlos B. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

The best customer service I've received in a looooong time! So good to know that customers are important to this team.

Ruff Y. 
Rating:
1.0

The manager over charged me for the gas and the sweeping fee. He also called me and left a message when I picked up the truck to tell me he was going to cancel the reservation if I didn't pick up the truck soon. Very rude workers.

SHAWN O. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
5.0

Friendly, accommodating, quick service. Definitely recommend this location/owner, and would definitely use same location/service again.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

People are not polite and I just rent the cargo van for 1 day and I returned clean the van and they charge me extra money for cleaning.

lizbeth G. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

Customer did not leave a comment.

Jessica A. 
Rating:
5.0

Nothing. The staff were exceptional. I will definitely be using this location again. Thank you

Enrique S. 
Rating:
5.0

Great customer service

Anter D. 
Rating:
5.0

Customer did not leave a comment.

Dante Joe T. 
Rating:
5.0

Great service.

Ray E. 
Rating:
5.0

Great service

Sally C. 
Rating:
5.0

I don't know. The service was extremely great. Could not ask for more.

Dennis C. 
Rating:
5.0

The owner was really helpful, thank you for the great and speedy service.

romeo B. 
Rating:
5.0

Great customer service at the postal annex

Carlos A. 
Rating:
5.0

It has always been a pleasure and an honor to rent trucks from this particular U-Haul outlet. Family Relationship that they have with their customers is wonderful. The public relations skills are wonderful and they're always so flexible. They're concerned about their customers. Everyone feels like family every business should have these kind of business experiences. We weren't a lot of trucks and do our shopping there

Isabel L. 
Rating:
5.0

Customer did not leave a comment.

Eugene F. 
Rating:
5.0

Customer did not leave a comment.

joseph R. 
Rating:
5.0

quick and easy

leo S. 
Rating:
5.0

Very Friendly and accommodating staff at this location.

JEREMY R. 
Rating:
5.0

The customer service at the location was excellent. Highly recommend using this location for Uhaul rentals.

Adrian C. 
Rating:
4.0

Customer did not leave a comment.

fritz H. 
Rating:
5.0

Customer did not leave a comment.

LENNY F. 
Rating:
5.0

The truck is easy to drive and the service is super great!!!

cyrill C. 
No reviews have been submitted for this location.

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