Needed a vehicle within the hour. It was available and checkout, including signing was quick.
CASEY S
Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, it was perfect.
DENNIS Wall good
ERIC GThe staff was easy to deal with, friendly, and very helpful!
FRANK DDrop off location was terrible we couldn’t find the drop box it was so hard to, what a mess. Took us a while to find it but once we did it wasn’t too big of a deal. I would just simply suggest putting a sign on the front door explaining the details of drop off and fixing the drop box location for the keys by labeling it or something
BRIANNA NNothing to do, all is perfect!
MARIA CUHaul Sign out front. There's no sign at all indicating it was a rental.
Leonard HDropping off the key was the total extent of my interaction. He did not ask about the fuel level, the drive experience, the returned blankets, or anything else. The drive was HORRIBLE. There was something wrong with the suspension and the trucked bucked like a bronco going over any mildly rough road and there was a lot of this on the freeway. Thankfully we packed pretty well but several items were shaken so much over the 17 hours driving that screws and nuts were shaken loose or all the way out and onto the floor! I doubt that I will rent from U-Haul again without a test drive.
MARK MGreat!!👍
PEDRO CCustomer service was great. The only issue was the truck’s driver side door was very difficult to close
TIMOTHY MRenting the truck was probably the only pleasant experience I had when I was helping a neurotic friend move. That U-haul office has great people working there.
ZIGGY SNot much. Appreciated the ambience of the store! The location was also convenient-ish for both the pick up and drop off
MICHELLE GDrop off was incredibly simple! Highly recommended this location.
KELLY PEverything was great. I am very satisfied.
WILLIAM ORenting at this location is seamless and easy. The staff at this location are friendlier and more helpful than some of thevother uhaul facilities. Like they say, if it aint broken dont fix it. Yhis place aint broken...
EDWARD GI got over charged for mileage which still needs to be corrected.
BRENT VI’ve already told five friends about this location
MICHAEL MExcellent service at this location
LORI PDanny gave fantastic service and would definitely rent from there again.
TYRONE RGreat experience.
EDWARD GGreat service. Vehicle easy to handle and economical to use.👍
DEBORAH VFriendly staff, easy to reserve and guaranteed availability, van was new and in excellent condition
SCOTT WSuch an easy way to rent a truck.
Linda MNothing. This place was fabulous. Great customer service and representatives.
MARIA OThank you Postal Annex for the wonderful service
yvette rI use it all the time!
DYLAN WGreat customer service, knowledgeable and friendly staff
Julio DQuick and courteous. Answered all our questions and well organized.
Mance HThis is my favorite location to rent Uhauls!! Postal Annex in Long Beach has mailing services and a wonderful gift shop. The whole staff are super nice and friendly. Parking is easy too!! Thanks to Postal Annex!!
DIANE GI initially wanted van. Smallest they had was small truck.
JOHN WI had a great experience renting a van here. Sabrina was very nice and did a great job explaining everything to me. I couldn't be happier with her service. I loved the van too. I would love to own one just like it. Thanks
Lori LThe cab had not been vacuumed, there was debris in the door pulls and on the floor. Windshield had not been rinsed off, so there was dirt across the windshield causing glare as I drove into the sun.
Howard GUltra convenient..
EDWARD GThe key Dropbox was hard to find and is not clearly marked.
Sokyoeun AThe trailer ran very smoothly and was easy to tow.
john hThe staff at Postal Annex always does an incredible job!
Tony BThe staff at this location were helpful and excellent and extremely courteous.
RICHARD WFriendly,Steamlined,Reliable....Thanks Always
MARK QIf someone returns the truck with more gas in the truck than start maybe the company should reimburse a little back. We paid $40 for 8 gallons
BONNIE Hvery good service and clean facility with ample parking
DONALD TThe staff is very polite and the have a nice country type store with a candy counter!! Thank you!!
ROBERT VGas tank should be full at pickup. It’s just helpful. Otherwise your process is easy. The app is user friendly and convenient for returning.
Jason GI'm a repeat to the postal annex location. The girl working behind the counter was very kind and professional.
BRYAN PMy gearr shift was broken. The location told me to bring it back and they would give me a refund. When I brought itt in They said they had to get approval from the owner. Waiting to hear back
DANIEL MThis is my favorite Uhaul location. It's actually a mailing business with lots of cute gifts!! I always have great experiences with the staff! Thank you!
Diane GThe cabin of the truck had someone old sandwich and other food items, but for the most part, it was okay.
Mark MI reserved for a 15’ truck and an appliance dolly. When I arrived that morning, as I was waiting for truck. I was told that there is no dolly available for me. I let them know that I have nothing but appliances to carry today and I need one. It would be nice if I was called the day before to make arrangements to rent or buy one. I was on a time schedule. They had no solution for me. Luckily I had an appliance step back home so I had to make a trip back to get it. When we arrived to destination and had to carry our first item which was a large 36” refrigerator. We noticed that the lock was bent broken and the pads we stolen and probably the dollly was stolen. I made a note and took picture of the items so I can report. We carried the heavy ireferiferstor with the strap up the ramp. We made it and made comment that we had to make an extr step to get up in the truck bed. We notice that the ramp was not fully on the bed. The ramp hooks we not on the slots so we pulled it and noticed one broken off. So I called it in. I was told to use QR code or call the 888 service and they will help. I had no time for that or exchange the truck if that was going to make the offer. I decided to proceed on with the tasks of using the the truck. I delayed and was very cautious of the ramp and made it harder since I could. It hook it up to the bed. The ramp tilts with the extra weight. I fueled up the vehicle and turned it in. No accomdations or discount or any offer was made. I was very tired and disappointed with the service. I know this is not your typical Uhaul servicing center and they were limited in what to do. They were helpless and I felt helpless. Not a good experience at all. I shared being a victim of vandalism and theft to your property and. Nothing could not bring done or offered. Reluctantly I may need to look at obtaining a rental again but maybe not Uhaul next time.
noah lSuper easy check in. The business has a back parking lot that made for a hassle free return of my truck and car transport.
Mark JEasy rental process Friendly and great customer service
Susan PFast and friendly.
Mark JExcellent customer service!!! Was always greeted with a smile!! Thank you for making my experience of renting a U-Haul easy.
DAVID LI have no comments, because everything went well with my order to rent a large trailer. Thank you.
Peter JKeep doing what you are doing! Don't change a thing.
Tricia ATruck idled bad & gas cap broken
BILL NStaff was great and accommodation. Very fast too, much faster from arrival to driving away versus a dedicated UHaul location. Go figure.
Sonny CAlways my go to location....excellent service outstanding staff
Mark QAll good
Osama QMake sure you pre-trip your truck. If I didn’t have the experience of driving a tractor trailer I would have never found out that my clearance lights and license plate lights did not work. This store was about to send me out with a truck that had lights that did not work which would be a very unnecessary in counter with law enforcement. Luckily I was able to catch it and get the truck switched. The average person would not have checked the truck, they would just trust the truck is in good working condition.
Julien DNo one there and the app sucked as to all the information needed and then just quit after I loaded the pictures. I have no idea if it went thru or not. Left trailer in perfect condion on the lot and hoped for the best
Steve KThere was no clear sign in the front of the building that indicated we had to return the truck at the back of the building, only found that out from a satellite image on google. There was also no sign of there the car key needed to be dropped off.
Jessica B